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VoIP Articles and Explainers

Get the information you need to choose the right VoIP system that will help your business cut costs and move light years beyond landlines.

The 10 Mobile VoIP Providers You Should Consider for Your Business

What exactly is mobile VoIP, how can it support both small and enterprise level businesses, and what are the trends to keep on top of to stay ahead...
Feb. 11, 2024

10 Tips for Starting a Successful Virtual Call Center

In this competitive world, you can lose customers through poor communication. Today’s technology makes it possible to easily set up a virtual call ...
Jan. 31, 2024

Future-Proofing Your VoIP System: Strategies for Long-Term Success

Instantaneous global connectivity is indispensable, and I can't overstate how important it is to future-proof your VoIP system.
Jan. 29, 2024

Omnichannel vs. Multichannel Contact Center: Which Is Best for Yo...

Struggling to choose between omnichannel and multichannel for your contact center? The right model can take your customer service from frustrating ...
Jan. 29, 2024

Google Voice Alternatives: 5 Best VoIP Services to Try in 2024

Looking for a reliable Google Voice substitute? I've found five VoIP alternatives you should try.
Jan. 22, 2024

Grasshopper Alternatives: 5 Similar VoIP Providers & Services to ...

Recently, I explored the VoIP landscape, seeking alternatives to Grasshopper's budget-friendly phone system. I've seen how the industry pushes boun...
Jan. 22, 2024

Are VoIP Phones Secure?

Voice over Internet Protocol (VoIP) phones have changed how we talk online, making it easier and more affordable to connect with clients all over t...
Jan. 17, 2024

RingCentral Alternatives: 5 Similar VoIP Services to Try in 2024

As a specialist in telecommunications, I understand that seamless communication within teams, across firms, and between countries is crucial for sm...
Jan. 16, 2024

Zoom Phone Alternatives: 5 Similar VoIP Services to Try in 2024

While Zoom Phone has emerged as a popular choice, exploring alternative VoIP solutions tailored to your company's unique needs can open up a world ...
Jan. 16, 2024

Challenges of Working Remotely and How to Solve Them With VoIP

As a remote worker, you're already aware of the challenges you face every day. Like balancing work with downtime, especially when your home also se...
Jan. 16, 2024

Vonage Alternatives: 5 Best VoIP Providers & Services to Try in 2024

When managing a compact operation, you need to have a flexible tool to ensure seamless interactions with your customers, clients, and teams.
Jan. 15, 2024

Decoding Internet Jitter: VoIP Latency and Its Impact

Are you sick and tired of lousy video call connections? It might be internet jitter messing with your VoIP.
Jan. 15, 2024

Top 10 Best VoIP Call Center Providers & Solutions 2024

VoIP technology can be applied to all types of contact centers including inbound call centers, outbound call centers, and virtual call centers that...
Dec. 21, 2023

Vonage vs. RingCentral for the Best Business VoIP

VoIP systems have superseded traditional telephone service as the preferred communications solution for businesses of every kind. Whether you’re a ...
Dec. 21, 2023

Best VoIP Providers for Healthcare, Hospitals & Medical Offices 2024

In the fast-paced world of healthcare, where clear communication and cost efficiency are paramount, choosing the right phone system is more importa...
Dec. 20, 2023

WiFi Calling Explained: Benefits, Drawbacks, and Key Features

We've all been in that frustrating situation where an important business call drops due to poor reception. Since I switched to WiFi calling, every ...
Dec. 20, 2023

What Are the Best Video Conferencing Services for Working Remotel...

Working in a hybrid mode has become a worldwide norm. Even before 2020, remote and hybrid work was on the rise, and many companies continue to have...
Dec. 19, 2023

VoIP vs. UCaaS: Understanding the Differences and Choosing the Ri...

Are you looking for a simple voice upgrade or a complete communication overhaul? Both VoIP and UCaaS (unified communications as a service) offer cl...
Dec. 18, 2023

10 Benefits of Choosing VoIP over PBX for Small Businesses

Wondering if your small business should switch from a landline PBX to a VoIP phone system? If so, then read on. Switching to VoIP offers many benef...
Dec. 17, 2023

VoIP vs Landline System - Which Is Better for Your Business?

If you need to set up a phone system for a new business or want to change your business’s existing phone system, you have an important choice to ma...
Dec. 17, 2023

VoIP vs. Landlines: Comparing Security and Vulnerabilities

In my years working with telecommunications, I've seen firsthand how security can make or break a system.
Dec. 17, 2023

How AI Is Changing the World of Non-Fixed VoIP and How to Get Ahead

AI is changing the future of VoIP by making call routing smarter, improving voice quality in different network situations, and offering customized ...
Nov. 22, 2023

Fixed vs. Non-Fixed VoIP: Choose the Best Option for Your Business

Effective communication tools are vital to the success of any business, and VoIP has become the go-to option for streamlining these processes.
Nov. 12, 2023

How to Use Your Cell Phone as a VoIP Phone

VoIP allows company team members to do business from home, in the car, in a coffee shop, or on vacation out of the country—all from a cell phone.
Oct. 11, 2023

IoT Integration With VoIP: 10 Ways It Can Transform Your Business

The modern workplace is evolving rapidly, significantly shifting towards digitalization and smart technologies. The Internet of Things (IoT) stands...
Sep. 18, 2023

Top 10 Best VoIP Phone System For Law Firms & Offices 2024

Law firms can take advantage of a VoIP service to help make their business run more smoothly and present a professional and polished impression, re...
Jul. 12, 2023

What Is VoIP? A Comprehensive Guide to Voice Over Internet Protocol

While some VoIP providers only offer voice calling, many VoIP phone systems include multiple communication channels bundled within the same applica...
Jun. 22, 2023

Best VoIP Hotel Phone Systems Providers & Services (2024)

The hospitality industry needs to have open, clear lines of communication. Because it’s not just staff that’s using the phone—it’s customers. And i...
May. 29, 2023

Everything Business Owners Need to Know About Free Vs. Paid Video...

We don't need to tell you, as a business owner, why video conferencing is important, but you may need to understand the differences between free vs...
May. 29, 2023

Best Cloud-Based (Virtual PBX) Phone Systems For Business in 2024

Cloud-based VoIP systems make it easy for businesses to connect phone systems to the internet.
May. 29, 2023

The Ultimate Guide to a PBX Phone System for Your Business

PBX stands for Public Branch Exchange. Simply put, it’s a telephone system within any company or organization which allows all users to share a cer...
May. 28, 2023

10 Advantages of Using a VoIP Home Phone

Let's face it, nobody likes installing a home phone line. Waiting for days to get it shipped, then being tied to one location seems a tad archaic i...
May. 17, 2023

Digital Phone vs. IP Phone: Which Phone System Suits Your Busines...

Navigating the maze of business phone systems can be overwhelming, especially when the difference between an IP phone and a digital phone is so sub...
May. 09, 2023

VoIP Security: 10 Best Practices to Keep Your Communications Priv...

No one wants their data compromised. So, when using VoIP software, take strict security measures to protect your finances, employees, and informati...
May. 09, 2023

The Top 10 Best VoIP Providers with Zendesk Integrations

Managing traditional phone lines in a large business can be complicated and expensive. Plus, if your call center is disconnected from other parts o...
Mar. 22, 2023

From Switchboard Operators to Zoom: the Evolution of Workplace Co...

To track the evolution of business communications, we compiled a list of nine milestones that transformed how we collaborate in the workplace, usin...
Jan. 26, 2023

VoIP Troubleshooting: 10 Effective Solutions to Common Issues

You can experience issues with your VoIP phone system's audio for many reasons. As a result, you'll need a new solution or strategy to fix each new...
Jan. 24, 2023

IVA vs. IVR: Which Is Better for Your Business?

If you've been trying to figure out whether IVA or IVR is better for your business, you've come to the right place. Let me help you understand whic...
Jan. 22, 2023

The Top 10 Best VoIP Providers for Insurance Companies of 2024

VoIP can increase the professionalism of your entire business, cut costs, and improve overall customer service. This is something that every busine...
Jan. 16, 2023

10 Ways to Reduce VoIP Latency for Improved Call Quality

A VoIP phone system can be highly beneficial for your business. But if you choose the wrong provider, risks such as VoIP latency could lead to inco...
Jan. 15, 2023

The Inside Story on Setting up Enterprise VoIP From an IT Profess...

Relationships—be they of the heart or with your telecommunications provider—need to be two way. Here are 7 signs that it's time to find a new VoIP ...
Jan. 15, 2023

Auto Attendant vs IVR: 10 Key Differences Explained

Auto attendants and IVR (Interactive Voice Response) systems both provide automated phone call functionality, but serve two very different purposes...
Jan. 01, 2023

SIP Trunking vs. VoIP: Which Is Better for Your Business?

SIP trunking and Voice over Internet Protocol (VoIP) are both technologies that enable organizations to make and receive phone calls over the Inter...
Dec. 29, 2022

10 Call Waiting Blunders to Avoid if You Want to Keep Customers H...

A study conducted by Dimensional Research for Zendesk showed that people will not use a business for two whole years after having a bad customer ex...
Dec. 10, 2022

PSTN vs. VoIP vs. ISDN: Which Phone System Is Best for Your Busin...

PSTN, ISDN, and VoIP are used to transmit voice calls. PSTN and ISDN are increasingly being replaced by VoIP systems that are cheaper, easy to set ...
Nov. 17, 2022

10 IVR Software Systems to Help Your Business Deal With Large Cal...

Interactive voice response (IVR) systems are essential in any call center to allow the automatization of services and processes. They enable effect...
Oct. 30, 2022

10 Reasons to Use VoIP PBX for Your Business

If your business still relies on a traditional phone system, it's time to consider switching to a VoIP, or IP PBX. Because this type of system oper...
Oct. 28, 2022

Top 10 Industries That Will Benefit the Most from VoIP

What can call centers, multinational companies, and remote employees get from a VoIP provider? We take a look.
Oct. 28, 2022

The Best Android & iOS Mobile VoIP Apps for Your Business

VoIP technology has completely transformed the way businesses and people communicate, and when these services branched out to mobile coverage, it w...
Oct. 27, 2022

Top 10 Best VoIP Phone Systems for Retail Business

If you own a retail business and are considering switching over from a traditional phone system to VoIP (Voice over Internet Protocol), congratulat...
Oct. 02, 2022

10 Ways to Find the Owner of a VoIP Number

Voice over internet protocol (VoIP) has become one of the most popular communications systems, with individuals and businesses seeing it as an affo...
Jul. 25, 2022

The Best VoIP Auto Attendant Features

When considering the switch to a VoIP phone system for your company, it makes great business sense to use auto attendant software. Such a system fr...
Jul. 20, 2022

The Ultimate Guide to SIP Trunking

SIP stands for Session Initiated Protocol. It is an alternative to traditional phone systems and uses the internet to facilitate communications. SI...
Jul. 20, 2022

Why You Should’ve Switched to an Internet Phone Yesterday

People are increasingly relying on their cell phones, and many are abandoning landlines altogether. For many reasons, though, it's still smart to h...
Jul. 20, 2022

The 10 Gadgets and Systems Your Business Can't Survive Without

Great technology makes your business more versatile, efficient, and agile. There are many different gadgets and systems to choose from, and some ar...
Jul. 20, 2022

VoIP vs SIP: Which Communication Solution is Right for Your Busin...

The usage of VoIP (voice over internet protocol) and trunking solutions are gaining popularity amongst small and large businesses alike, and for go...
Jul. 19, 2022

RingCentral vs. Grasshopper for Business VoIP

You’ve heard about it for years. Now, you want to get a business VoIP system for your company. It’s a sensible move. With so many world-class busin...
Jul. 19, 2022

RingCentral vs 8x8: Choosing a Business VoIP Provider

With so many business VoIP providers out there offering relatively similar features packages for comparable pricing, it can be hard to know which o...
Jul. 19, 2022

OnSIP vs RingCentral: Which is the Better Business VoIP System?

OnSIP and RingCentral are big names in the world of business VoIP. But which provides the better product? We put the brands head to head to see who...
Jul. 19, 2022

How to Choose the Best Call Center Software for Your Business

Call center software can help your company manage large numbers of calls from various departments within an office, or from multiple branches acros...
Jul. 19, 2022

10 Questions You Need to Ask Your VoIP Provider Before You Sign

With dozens of VoIP providers out there on the market, it can be tough to figure out which one is the best choice for your business. As with any pr...
Jul. 19, 2022

10 Ways to Make Your Business Smarter

Striving to be smart in business means being prepared to make some bold changes. Whether that means storing your data on the cloud or reallocating ...
Jul. 19, 2022

Top 10 Tips for Monitoring Call Center Quality

Providing exceptional customer service over the phone is a challenge. Monitoring your call center quality can help you understand if you are meetin...
Jul. 06, 2022

How Does VoIP Actually Work?

A number of VoIP providers now offer businesses a way to cut costs significantly while enjoying features that traditional phone connections can’t o...
Jul. 01, 2022

10 Advantages of Having a Virtual Phone Number

People dial virtual phone numbers just like any other number, but they actually connect to an existing mobile or office line of your choice. You ma...
Jul. 01, 2022

All About the Cloud: Phone Systems That Save

If you’ve recently heard about a cloud calling or VoIP cloud and are wondering what these terms mean, you’re not alone.
Jul. 01, 2022

Call Center vs. Contact Center: 10 Key Differences

Though the terms call center and contact center are often used interchangeably, significant differences exist between the two. These differences no...
Jun. 16, 2022

10 Common VoIP Protocols and Standards Explained

If you’re wondering about questions like “what is the most common VoIP application protocol?” and “what are VoIP protocols?” you’re in the right pl...
Jun. 16, 2022

10 Messaging Features on RingCentral You Should Know About

RingCentral’s VoIP phone service is best known for its affordable pricing plans and included video conferencing software.
Jun. 16, 2022

10 Reasons VoIP Phone Service Will Transform Your Business

Traditional analog phone services can be quite restrictive in the modern world, as they require specialized phone lines and don’t usually integrate...
Jun. 16, 2022

Top 10 Tips for Successful Virtual Meetings

As the world has become increasingly digital, remote work has become a common occurrence. Some businesses employ workers in a completely different ...
Jun. 16, 2022

Top 10 VoIP Features Your Small Business Needs

Communication is vital to every company’s success. Interacting with your customers over the phone and offering your employees ways to talk to each ...
Jun. 16, 2022

10 Reasons to Use VoIP Services for Your Small Business

If your business is still using a landline phone, it may be time for an upgrade. Voice over Internet Protocol (VoIP) allows you to receive phone ca...
Jun. 16, 2022

10 Ways Landline Phone Service Can Help Your Small Business

Customer expectations of the level and speed of service a business provides are higher than they’ve ever been. Not only is a fast response necessar...
Jun. 16, 2022

5 Tips for Picking the Right 800 Business Number and Why It's Imp...

Does your business receive a high volume of calls? Is your phone number difficult to remember? Are you using your personal phone number for busines...
Jun. 16, 2022

10 Steps to Find the Best Small Business Phone Service

Choosing the best phone service for your small business can be overwhelming. We’ve compiled this 10-step guide to help you through the process. Whe...
Jun. 16, 2022

6 Reasons to Choose Cloud-Hosted VoIP (And 2 Reasons Not To)

Operating solely from the cloud enables businesses to be more mobile, more agile, and to stay online and in touch with customers at all times.
Jun. 16, 2022

The Best Premium VoIP Services for Enterprise

Large organizations have major telecommunication needs and therefore require a major VoIP company that can handle your dynamic company. These busin...
Jun. 16, 2022

6 Steps to Choosing Your VoIP Provider

A VoIP service is far more cost effective than a regular phone. Besides significantly lowering costs, you can get all the benefits associated with ...
Jun. 16, 2022

Ooma vs. Vonage: Business VoIP Battle

Business VoIP systems are now a must-have for any company looking to save money, add professional business tools, or seamlessly scale their busines...
Jun. 16, 2022

8x8 vs Nextiva: Which VoIP Provider is Best for Your Business?

Every business needs a professional business call service. VoIP business call providers bring you lower phone bills, smoother customer service, and...
Jun. 16, 2022

How Can Cloud Phone Help My Business?

Phones are essential to running any business, but not all systems offer the same capabilities. For those who find standard VoIP lacking, it may be ...
May. 24, 2022