While Zoom Phone has emerged as a popular choice, exploring alternative VoIP solutions tailored to your company's unique needs can open up a world of possibilities.
January 16, 2024
VoIP (Voice over Internet Protocol) systems like Zoom Phone are essential tools in an organization's communication toolkit. They offer flexibility for companies that want to communicate globally.
Zoom Phone is an add-on service that gives you a phone number you can use over WiFi. However, other VoIP services have features that may better fit your company. Take a look at these Zoom Phone alternatives to find out what your options are.
» Learn more about how VoIP works to make an informed decision.
A user-friendly platform with tools to help small businesses succeed
RingCentral MVP is my preferred Zoom Phone alternative because it gives me the tools so my team can communicate more effectively, collaborate in real-time, and boost their overall productivity. Whether through crystal-clear VoIP calls, engaging video conferences, or efficient team messaging, staying connected has never been easier.
Similarly to Zoom Phone, RingCentral MVP integrates with Google, Microsoft, and Salesforce. This means I can effortlessly sync and streamline my workflows for maximum efficiency.
RingCentral MVP offers comprehensive, unified communications (phone, chat, and video) in every plan, unlike Zoom Phone. Its call analytics are more advanced than Zoom Phone's. So, it can help me better monitor performance metrics to allocate resources efficiently, manage costs, and identify areas for proactive problem-solving.
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A scalable solution for growing businesses
Vonage offers unlimited calling and SMSs, 24/7 tech support, and scalability for growing businesses. If I had a growing company with expanding needs, I could add extra features like toll-free numbers, voicemail-to-text, custom APIs, an auto-attendant, advanced integrations, and paperless faxing.
I also appreciate Vonage's excellent customer support and commitment to reliability and uptime.
Vonage offers a broader range of telephony features than Zoom Phone that I often rely on, such as call routing, auto attendants, and voicemail transcription. Vonage also has a larger global footprint than Zoom Phone, with support for over 60 countries, whereas Zoom Phone is only available in about 40 countries.
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An excellent platform for comprehensive team communication
GoTo Connect is a VoIP service and complete business communications platform. I like its administrative tools, like call routing and monitoring, so GoTo Connect is a better option for managing employee calls.
Its unlimited international calling is also ideal for companies with global clients and international workers.
Like Zoom Phone, GoTo Connect emphasizes video conferencing and team messaging as known tools that help remote workers succeed. Uniquely, GoTo Connect can also integrate with over 180 desk phone models, so you can easily switch to using its services if you already have a landline system in place.
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» Need to communicate with out-of-office employees? Learn about the benefits of using VoIP for remote workers.
Powered by an AI assistant to improve productivity
Dialpad is a VoIP platform with features offering excellent value without breaking the bank. Its AI assistant excels in transcribing calls, capturing action items, and delivering real-time coaching during calls.
Dialpad has limited software integrations, so it's ideal for smaller teams than larger organizations.
Dialpad's AI assistant sets it apart from Zoom Phone. It provides real-time speech transcription and automated call routing that directs customers to the right employees based on skill level and availability.
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Outstanding VoIP features for working individuals
Grasshopper is a simple, easy-to-use virtual phone system with features like calls, texts, custom greetings, extensions, and inbound faxes. It provides you with a second phone number for your phone, so you can keep business and personal calls separate.
It can send auto-text messages to new clients if you miss their call and provides all the features you need as an entrepreneur.
While Zoom emphasizes teams, Grasshopper goes in the other direction, focusing on solo operations and entrepreneurs. The standard Grasshopper plan is more expensive than the Zoom Phone but includes all the features a solopreneur may need.
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Zoom Phone is an excellent service that many companies find helpful, but it might only cover some of your needs. Consider alternative options if you're looking for things like call monitoring, analytics, or better international call rates. To find the perfect VoIP service, it's essential to understand your business's communication goals.
For instance, a particular platform might have many features, but if your needs are more straightforward, you might only need a few advanced tools and integrations.
» Need more alternatives? Check out our best mobile VoIP providers.
Cameron Coward writes for Top10.com and is a former mechanical designer, tech enthusiast, writer and published author. His experience as a tech writer spans 15 years, during which time he has written thousands of articles for a number of leading publications.