VoIP (Voice over Internet Protocol) systems like Zoom Phone are essential tools in an organization's communication toolkit. They offer flexibility for companies that want to communicate globally.
Zoom Phone is an add-on service that gives you a phone number you can use over WiFi. However, other VoIP services have features that may better fit your company. Take a look at these Zoom Phone alternatives to find out what your options are.
» Learn more about how VoIP works to make an informed decision.
Our 5 Best Zoom Alternatives in 2024:
- RingCentral MVP - Best Zoom Phone alternative overall
- Vonage - Best for growing businesses
- GoTo Connect - Best for team collaboration
- Dialpad - Best for AI-enhanced features
- Grasshopper - Best for entrepreneurs and small teams
A Closer Look at the Best Zoom Alternatives in 2024
1. RingCentral MVP
A user-friendly platform with tools to help small businesses succeed
- Best for - Businesses prioritizing call quality control
- Starting price - From $20/user/month
- No. of users - Unlimited
- Toll-free numbers - Yes
RingCentral MVP is my preferred Zoom Phone alternative because it gives me the tools so my team can communicate more effectively, collaborate in real-time, and boost their overall productivity. Whether through crystal-clear VoIP calls, engaging video conferences, or efficient team messaging, staying connected has never been easier.
Similarly to Zoom Phone, RingCentral MVP integrates with Google, Microsoft, and Salesforce. This means I can effortlessly sync and streamline my workflows for maximum efficiency.
What Makes RingCentral MVP a Good Alternative to Zoom Phone?
RingCentral MVP offers comprehensive, unified communications (phone, chat, and video) in every plan, unlike Zoom Phone. Its call analytics are more advanced than Zoom Phone's. So, it can help me better monitor performance metrics to allocate resources efficiently, manage costs, and identify areas for proactive problem-solving.
Pros
- App Gallery provides integrations with many business software
- Detailed analytics and call management
- Easy to add new users to the system
Cons
- High per-user cost
- User interface isn't beginner-friendly
2. Vonage
A scalable solution for growing businesses
- Best for - Small businesses with international teams
- Starting price - From $19.99/user/month
- No. of users - Unlimited
- Toll-free numbers - Yes
Vonage offers unlimited calling and SMSs, 24/7 tech support, and scalability for growing businesses. If I had a growing company with expanding needs, I could add extra features like toll-free numbers, voicemail-to-text, custom APIs, an auto-attendant, advanced integrations, and paperless faxing.
I also appreciate Vonage's excellent customer support and commitment to reliability and uptime.
What Makes Vonage a Good Alternative to Zoom Phone?
Vonage offers a broader range of telephony features than Zoom Phone that I often rely on, such as call routing, auto attendants, and voicemail transcription. Vonage also has a larger global footprint than Zoom Phone, with support for over 60 countries, whereas Zoom Phone is only available in about 40 countries.
Pros
- Scalable pricing structure
- Excellent customer service
- International calling plans
Cons
- Slightly more expensive than Zoom Phone
- Customer support only available during business hours
3. GoTo Connect
An excellent platform for comprehensive team communication
- Best for - Remote worker collaboration
- Starting price - From $22/user/month
- No. of users - Unlimited
- Toll-free numbers - Yes
GoTo Connect is a VoIP service and complete business communications platform. I like its administrative tools, like call routing and monitoring, so GoTo Connect is a better option for managing employee calls.
Its unlimited international calling is also ideal for companies with global clients and international workers.
What Makes GoTo a Good Alternative to Zoom Phone?
Like Zoom Phone, GoTo Connect emphasizes video conferencing and team messaging as known tools that help remote workers succeed. Uniquely, GoTo Connect can also integrate with over 180 desk phone models, so you can easily switch to using its services if you already have a landline system in place.
Pros
- Team collaboration and management features
- Unlimited international calling to more than 50 countries
- Integrates with various desk phones
Cons
- More expensive than some of the competition
- Limited software integrations
» Need to communicate with out-of-office employees? Learn about the benefits of using VoIP for remote workers.
4. Dialpad
Powered by an AI assistant to improve productivity
- Best for - Beginners who want to take advantage of new technology
- Starting price - $15/user/month
- No. of users - Unlimited
- Toll-free numbers - Yes
Dialpad is a VoIP platform with features offering excellent value without breaking the bank. Its AI assistant excels in transcribing calls, capturing action items, and delivering real-time coaching during calls.
Dialpad has limited software integrations, so it's ideal for smaller teams than larger organizations.
What Makes Dialpad a Good Alternative to Zoom Phone?
Dialpad's AI assistant sets it apart from Zoom Phone. It provides real-time speech transcription and automated call routing that directs customers to the right employees based on skill level and availability.
Pros
- Advanced AI features
- Affordable pricing options
- Included analytics tools
Cons
- Limited video conferencing without add-on
- Limited software integrations
5. Grasshopper
Outstanding VoIP features for working individuals
- Best for - Entrepreneurs and small teams
- Starting price - $29/user/month
- No. of users - Unlimited
- Toll-free numbers - Yes
Grasshopper is a simple, easy-to-use virtual phone system with features like calls, texts, custom greetings, extensions, and inbound faxes. It provides you with a second phone number for your phone, so you can keep business and personal calls separate.
It can send auto-text messages to new clients if you miss their call and provides all the features you need as an entrepreneur.
What Makes Grasshopper a Good Alternative to Zoom Phone?
While Zoom emphasizes teams, Grasshopper goes in the other direction, focusing on solo operations and entrepreneurs. The standard Grasshopper plan is more expensive than the Zoom Phone but includes all the features a solopreneur may need.
Pros
- Custom phone numbers, including vanity numbers
- Includes automated greetings and hold music
- A human virtual receptionist is available as an upgrade
Cons
- No software integrations
- Few administrative and analytical tools
Zoom Phone Alternatives: Communicate and Collaborate
Zoom Phone is an excellent service that many companies find helpful, but it might only cover some of your needs. Consider alternative options if you're looking for things like call monitoring, analytics, or better international call rates. To find the perfect VoIP service, it's essential to understand your business's communication goals.
For instance, a particular platform might have many features, but if your needs are more straightforward, you might only need a few advanced tools and integrations.
» Need more alternatives? Check out our best mobile VoIP providers.
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