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Top 10 Best VoIP Providers & Services For Business 2022

Daniel Blechynden
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VoIP systems can benefit your business in many ways, thanks to a number of important features and functions that make connecting with your team and customers safe, secure and reliable. We've tested an ranked the best VoIP business services and providers of 2022 to help you find the best VoIP system for your business needs.

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Our Top 3 Picks

  • 1
    RingCentral MVP

    RingCentral MVP

    • No. of usersUnlimited
    • PricingFrom $19.99 per month
    • Best forAdvanced business use

    RingCentral is one of the world’s most popular business VoIP system providers, and it’s easy to see why. Its MVP (message, video, phone) plans come with a suite of business tools, supporting unlimited users and various mobile and desktop devices. It is a little expensive, but all new users can take advantage of the excellent free trial, which comes with support for up to 5 users. 

    One thing we love about RingCentral is its focus on security. It employs a variety of physical and digital protective measures to ensure your data is protected at all times. The customer support is knowledgeable, and there are numerous integrations with 3rd-party platforms. Overall, we’d suggest trying RingCentral if you need an advanced VoIP system backed by the power of an industry leader.

    Pros
    • Neat free trial
    • A wide range of 3rd-party integrations
    • Great mobile apps
    Cons
    • A little on the expensive side
    • Basic plan is quite limited
  • 2
    Vonage

    Vonage

    • No. of usersUnlimited
    • PricingFrom $14.99 per user, per month
    • Best forBusinesses requiring scalable VoIP solutions

    Vonage Business is the biggest name in VoIP, and the good news is it’s a leader in residential VoIP too. Vonage has powerful, nationwide infrastructure, ensuring 100% uptime whenever you make or receive a VoIP call through your home IP phone or the Vonage smartphone app. All pricing packages are billed monthly, with no contracts. However, if you agree to be billed annually, Vonage will reward you with close to a 50% discount on your first 6 months.

    With Vonage residential VoIP, it’s easy to include or add the following features:

    • Keep your old home number
    • Additional phone line to your account
    • Dedicated fax line
    • Toll-free number that lets others call you for free
    • Virtual number that lets friends and family overseas call you for the price of a local call
    • Extensions and call forwarding, so you can answer from anywhere you go with your smartphone
    • Option of having simultaneous ringing on multiple devices when you have an inbound call
    • Listen to your messages or have them delivered to your email
    Pros
    • Great mobile app
    • Highly scalable solutions
    • Great CRM integrations
    Cons
    • Free trial unavailable
    • Live Support chatbot is slow
  • 3
    Zoom Phone

    Zoom Phone

    • No. of users1-Unlimited
    • PricingFrom $10 per user per month
    • Best forValue-for-money unlimited calls

    A competitively-priced add-on for the ubiquitous Zoom video conferencing app, Zoom Phone impresses with its many features, modular pricing, great customer support, and user-friendliness.

    Companies will love how easy it is to integrate Zoom Phone with their existing software, speeding up workflows. And with the excellent training documentation available online, it’ll take no time to train employees on the use of the system.

    Pros
    • Excellent pricing
    • Integrates well with other software
    • Can work with hardware phones
    Cons
    • Security breaches in the past
    • Costly call metrics feature
  • 4
    Grasshopper

    Grasshopper

    • No. of users3-unlimited
    • Pricing$26-$80
    • Best forBusinesses looking for mobile solutions

    Grasshopper isn’t technically a VoIP and it isn’t technically for residential customers, but it offers basically the same service for a competitive price. Technically speaking, Grasshopper is a cloud-hosted system that works on top of your existing landline or cell service so voice quality doesn’t suffer. While there’s a technical distinction, customers shouldn’t notice the difference. Grasshopper is built for entrepreneurs and small business owners who work from home. The Partner package is suitable for families, as it includes 3 separate contact numbers with up to 6 extensions. 

    Grasshopper’s cloud phone system includes the following features:

    • Works with landlines, cell phones, or both, so you can use your number anywhere you go
    • Easy setup, with no need to deal with wire rerouting or any other complicated installations
    • Full message management, including voicemail transcription
    • Virtual fax, connected to your number and receivable by email
    • Call forwarding, simultaneous call handling, and multiple call transfers
    Pros
    • Unlimited domestic calling
    • 24/7 live support
    • Easy setup
    Cons
    • Missing the robust features of larger brands
    • Not as attractive if you’re not going mobile
  • 5
    OnSip

    OnSip

    • No. of users5
    • PricingFrom $18.95
    • Best forBudget-conscious businesses
    Pros
    • Unwavering reliability
    • 30-day free trial
    • Lots of integrations
    Cons
    • Have to know (or learn) SIP
    • Ala carte style can get expensive
  • 6
    JustCall

    JustCall

    • No. of users1 to unlimited
    • PricingFrom $30 per user, per month ($24 with annual billing)
    • Best forMarketing-focused businesses needing automation

    JustCall is an advanced VoIP platform boasting a suite of call-management features, a tidy mobile app, and powerful analytics and reporting tools. On top of this, it has streamlined integrations with more than 100 third-party platforms, and you can link to even more apps through the Zapier integration.

    On the downside, JustCall’s customer service is slightly limited. It’s not the cheapest option on the market, but there’s great value for money on offer for businesses who will use its SMS marketing and business automation tools. These can save you a significant amount of time, and the custom subscription option enables you to get the exact tools you require. Overall, JustCall offers great VoIP solutions that are worth considering if you require extra marketing tools and integrations

    Pros
    • 100+ third-party integrations
    • Tidy mobile app
    • Attractive custom subscription options
    Cons
    • Slightly higher-priced than some alternatives
    • No video conferencing
  • 7
    GoTo Connect

    GoTo Connect

    • No. of usersUnlimited
    • Pricing$19.95-$29.95
    • Best forAll-in-one solution

    Jive is a fun and user-friendly business VoIP option, and this is certainly not your grandma’s VoIP service. With sleek apps, punchy text, and advanced features, Jive makes using a unified communications solution fun, easy, and cool. What’s more, Jive has a whopping 80+ features, and you get all of them for a single monthly rate. That’s a dizzying amount of features, and it means you will have everything you need within one software. No need to switch over constantly to another service for optimal use. Jive’s got it all.

    Jive gives you full control over your call flow. You can set up different call rules for when your business is open and closed, so the calls will go to sales or customer support during business hours, and to the auto attendant after hours. Jive also lets you use neat features like simultaneous paging of all agents or specific group paging for a more personalized but still public announcement.

    Connect team members using Jive’s conference bridge, good for up to 10 members at once, listen to your business voicemail wherever you are, and use collaboration tools to really stay connected.  Want to really get serious about your communications? Use Jive call analytics, call logs, and call monitoring to analyze and go over calls to improve customer experience and tweak staff members’ techniques. Use custom greetings, dial by name directory, and local directory on phone to give a more professional appearance to your business. Handle calls more efficiently using tools like presence monitoring, shared line appearance, and ring groups.

    Pros
    • Unlimited extensions
    • First month free
    • Flexible pricing plans
    Cons
    • International calling is pricey
    • Limited video conferencing feature
  • 8
    Phone by web.com

    Phone by web.com

    • No. of users1
    • PricingA flat fee of $14.99 per month plus applicable taxes
    • Best forSolopreneurs and business people
    Pros
    • Cellular/VoIP rollover
    • Flat monthly fee
    Cons
    • No choice of separate providers
    • No SIP trunking / PBX integration
  • 9
    Vox Direct

    Vox Direct

    • No. of usersPer user
    • PricingFrom $39/month (monthly subscription)
    • Best forSolopreneurs and small business owners
    Pros
    • Three connectivity options
    • Virtual assistant for quick routing
    • Android, iOS, and web apps
    Cons
    • Not highly scalable
    • Web UI rather than desktop client
Breaking Down our Top10 Choices: Which is Best For Your Needs:
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RingCentral MVP-Best for large number of users
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Vonage -Best for unifying communications
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Zoom Phone-Best software integrations
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Grasshopper-Best for mobile solution
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OnSip-Best for scalability
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JustCall-Marketing-focused businesses needing automation
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GoTo Connect-Best for all-in-one solution
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Dialpad -Best AI assistant
Compare The Top VoIP Providers
1
RingCentral MVP
2
Vonage
3
Zoom Phone
4
Grasshopper
5
OnSip
6
GoTo Connect
7
Dialpad
8
Phone by web.com
9
Vox Direct
Best for
Advanced business use
Businesses requiring scalable VoIP solutions
Value-for-money unlimited calls
Businesses looking for mobile solutions
Budget-conscious businesses
All-in-one solution
Small businesses that want a scalable solution
Solopreneurs and business people
Solopreneurs and small business owners
Pricing
From $19.99 per month
From $14.99 per user, per month
From $10 per user per month
$26-$80
From $18.95
$19.95-$29.95
From $15/user/month
A flat fee of $14.99 per month plus applicable taxes
From $39/month (monthly subscription)
No. of users
Unlimited
Unlimited
1-Unlimited
3-unlimited
5
Unlimited
From 1 to more than 1,000
1
Per user
Toll-free numbers
From $120 per year
1 can be provisioned
Call Features
Automatic call distribution (ACD)
Call recording
-
Not built in
Find me / Follow me
Caller ID
Call blocking
Auto attendant
Extra Features
BYOD (“bring your own device”) solution
Business SMS
-
-
Voicemail to Email
Voicemail transcription
Voicemail to text
Mobile management
Call conferencing
-
Video conferencing
100
100
-
5
25
Yes - HQ video calling
File sharing
-
-
-
After calls
Frequently Asked Questions
What basic features do you get with VoIP service?
-
+
By definition, all VoIP services enable audio calling over an internet connection. Most providers also offer text messaging, a smartphone app, and a range of call-management features such as call recording, call forwarding, and voicemail transcription.
What is a VoIP number?
-
+
A VoIP number is essentially the same as any other phone number. The primary difference between a VoIP number and a traditional number is that VoIP numbers are linked to a person, not a physical phone line.
Which VoIP phone service is best?
-
+
RingCentral offers industry-leading VoIP phone services backed by a suite of neat features. It offers comprehensive packages for everyone from individual users to large, enterprise-level businesses.
Is VoIP worth it for a small business?
-
+
Yes, VoIP is definitely worth investing in for a small business. It enables streamlined communications, can usually be used on more than one device, and is often more affordable than traditional business phone solutions.
Which is the cheapest VoIP provider?
-
+
Vonage is currently one of the cheapest VoIP services out there, with a starting price of $14.99. However, VoIP prices depend somewhat on the size of your business and its needs, so finding the most affordable service for you might depend on the variables and needs specific to your business.

What Makes a VoIP Service Provider the Best?

If you’re running a business in 2022, then chances are, you have already heard of and might even use some form of VoIP or internet phone service through your business phone line. If you’ve ever used Skype or Facebook Messenger—or any kind of internet service to make a call—you’re experiencing the power of Voice Over IP (VoIP).

What Is VoIP?

VoIP, or Voice over Internet Protocol, is a method of making and receiving phone calls via an internet connection rather than via traditional analog or mobile networks. It’s an efficient and cost-effective communication method, particularly for business users requiring a flexible phone solution. 

Most VoIP providers offer video and text chat tools on top of basic audio calling functionality. Voice data is usually encrypted and sent via a secure connection to ensure there’s no risk of data theft, and you will usually benefit from various call management and business productivity tools. 

On top of this, most VoIP solutions are compatible with various devices. You should be able to access your phone system via a web client on your computer. You may also have access to mobile and desktop apps, and many programs can be used with dedicated deskphone hardware and headsets. 

What Is Business VoIP and How Can It Help Your Business? 

Business VoIP is basically VoIP with added productivity and collaboration features. For example, you may be able to integrate your VoIP platform with third-party programs to streamline workflows. You may also benefit from things like video conferencing, intra-company chat, and smart call forwarding. 

The most noteworthy way in which a business VoIP system can help your business is in the time it saves. Since you can use most VoIP for business on your smartphone, desktop computer, and various other devices, you can basically manage your calls from anywhere. It’s super easy to set up things like call forwarding and interactive voice response (IVR).

On top of this, Business VoIP systems are convenient and very scalable. Unlike traditional phones, which require physical phone-line infrastructure, all that a VoIP system requires is an internet connection and a compatible device. You can usually add and remove users from your plan as required. 

Key Benefits of Using Business VoIP Phone Service

There are numerous benefits associated with using VoIP phone services, including the following. 

Scalability - Most VoIP systems are highly scalable, enabling you to add new licenses to your subscription as your business grows. This is great for startups and businesses expecting to grow significantly in the future. You can also usually remove licenses from your subscription just as easily. 

Affordability - When compared to traditional business phone solutions, VoIP is a much more affordable option. In most cases, you will have a single monthly fee to pay that’s clear and doesn’t depend on your call volume. Many plans come with unlimited inbound and outbound calls, and there are no expensive setup or installation fees when you’re getting started.  

Versatility - Most VoIP systems are super flexible. You will usually be able to configure your system to meet your business needs. On top of this, you will almost always be able to use your VoIP system on your mobile device, enabling you to work from virtually anywhere with an internet connection. 

Quality - While this will depend on the VoIP provider you use, most systems offer significantly better audio quality than the average analog phone network. This is particularly useful in a business sense, where a poor connection could be the difference between you gaining a new client or not. 

Business features - Along with simple voice and text communication tools, you will often have access to a range of extra features. These can include everything from simple call recording and voicemail transcription to advanced features like analytics and call center capabilities. 

Remote working - With a suitable VoIP system, remote working becomes a breeze. Many platforms come with versatile productivity and team management tools, and you may have access to streamlined intra-organization messaging. 

Device compatibility - Unlike landline systems, which usually require dedicated business phone devices, VoIP programs can be used with a range of different devices. For example, you might decide to use a desktop client or a dedicated desk phone. Or, you could download the relevant mobile app to turn your smartphone into a business softphone. 

Global accessibility - Many VoIP platforms enable you to register a business number in a different country or region. This is particularly useful for companies who want to build a presence in an area without opening a physical office.

How to Choose a VoIP Provider for Your Business

Selecting the best VoIP service for business use can seem like an overwhelming task to begin with, but it shouldn’t be too difficult. The following steps should help you get started. 

  1. Identify your budget and how long you’re willing to commit to a subscription for. This will immediately narrow your choices. 

  2. Note the features you need. Some VoIP phone systems offer basic communication services, while others are more versatile and offer third-party integrations, collaboration tools, and more. 

  3. Pay attention to customer reviews. A great way to gauge the reliability and trustworthiness of a VoIP provider is to check out third-party review sites. 

  4. Shortlist your favorite options by slowly eliminating the ones that are lacking in certain areas. 

  5. Where available, take advantage of free trials and money-back guarantees to test your shortlisted platforms. 

Once you get through this list, you should be able to select the right option for your business. If you’re unsure, we’d suggest going for a monthly subscription to begin with rather than committing to a year or more in advance. 

Finding the Best VoIP Phones for Your Small Business

When it comes to integrating VoIP into your business, there are some factors to consider before you choose a provider. The top VoIP providers can help you lower costs, reach more customers, and even enhance your mobility and productivity. For example, what you need to take into consideration when looking at VoIP for small businesses is very different to a VoIP service for your home.

The most important features to look for when searching for a VoIP solution are:

  • Ease of operation and setup
  • Reliability and customer service
  • Features and customizability
  • Mobile options
  • Video conferencing and screen sharing

Switching to a VoIP system entails some initial costs, which are quickly offset by the savings. VoIP services can also increase the efficiency, convenience, and flexibility of your communications and help you incorporate the business tools of a larger company. Before you choose your VoIP provider, try to determine how easy it will be to adopt the system and operate it, and also if it has any specific features you need. For example if you want your business to present a professional and polished impression, such as that of a law firm, then you'll want to make sure you have the necessary features. 

Types of VoIP Systems

The biggest difference in cost is going to depend on the type of VoIP service you choose for your business. There are 3 main systems available:

Hosted System

Similar to a website hosting plan, this means that the vendor owns the hardware, and your business leases or buys the phones. Maintenance will be handled by the vendor, too. Companies will usually charge a subscription to use the internet business phone system.

Best for: Smaller businesses

On-Premise System

In this scenario, your business owns the hardware, which means you are responsible for any upgrades or maintenance work. This sort of setup can be prohibitive for a smaller business because of the higher initial costs of purchasing the hardware. In addition, the upkeep may require the manpower that a small company doesn't have. On the other hand, these systems can provide better options for customization and a higher level of security.

Best for: Larger businesses

Managed System

With this system, the business still owns the equipment, but the vendor is in charge of set up and maintenance. This is a great “best of both worlds” option, in that it allows the customer to use their own equipment—like with the on-premise system—while still being able to enjoy the assistance provided by a hosted system.

Does Switching to VoIP Save Money?

Not only can a managed VoIP service do wonders for your business’s productivity, but it generally costs less than a traditional landline system. For medium-to-large businesses with hundreds or thousands of employees and complex software-integration needs, VoIP can have a significant impact on the bottom line.

Here are 4 ways that VoIP can save your business money:

1. Cordless Costs Less to Setup and Maintain

Whether you’re sticking with cable TV over Netflix or Hulu at home or a traditional landline over VoIP in the office, the same principle applies: cords and wires are hardware, and hardware costs extra. With a landline system, a medium or large business could easily pay tens of thousands of dollars on installing, setup, and licensing of a private branch exchange (PBX), thousands per month on line rental, and a great deal more on maintenance. With a managed VoIP there are no hardware requirements, so you can get by with only paying a simple monthly fee per user.

2. Remote Workforce = Reduced Overheads

One of the greatest benefits of having a VoIP for business is that it allows your employees to communicate through mobile phones—which makes it easier to orchestrate a remote workforce. The more employees you have working outside the office, the lower your overheads. Having fewer employees in the office on a full-time basis means you can cut back on furniture and equipment costs, air conditioning, office parties, rent, everything.

3. No Paying Through the Roof to Move or Expand

Using a traditional phone network—as opposed to VoIP—requires businesses to set up and maintain a PBX system at each office. Each time that those businesses upgrade their PBX, replace an aging system, move offices, or open a new location requires a significant capital investment. With VoIP, on the other hand, businesses can take their audio communications with them wherever they go. Whether it’s one employee working from home or an entire company moving office, being mobile pays dividends.

4. One Communications Bill Instead of Many

The terms VoIP and unified communications (UC) go hand in hand, and that’s because VoIP lets you integrate all types of forms of communication–such as voice, text, fax, video, and conferencing–into one system. With unified communications, businesses don’t end up purchasing fax services, video conferencing, etc. from separate providers. With UC, it all falls under the one bill.

Calculating the Cost Savings of VoIP

How a VoIP phone system impacts your company’s bottom line depends on your needs. Variables include: number of users; features and third-party integrations; and optional equipment, such as hardphones. Choosing a hosted or managed VoIP solution is generally cheaper than having an on-premise VoIP, unless you prefer your IT team manage the system.

The following example is intended only as a general guide and not as a substitute for your own calculations. It is based on the RingCentral Office plan for 100-999 people, when compared to a cross-section of traditional landline plans for businesses of a similar size. Obviously, it doesn’t take into account how VoIP can enhance productivity and efficiency, further boosting the bottom line.

Upfront Costs
VoIP
Traditional
Setup & Installation
N/A
Approx. $5,000
PBX Hardware
N/A
Up to $8,000
PBX Software License
N/A
Up to $4,000 /year
Hardphone*
$80 - $400 per user
$80 - $400 per user

*Optional accessory for VoIP users, requirement of traditional landline

Regular Costs
VoIP
Traditional
Per User / Per Month
~$32.99
~$40
Unlimited calls in US/Canada
Free
~$800 per month
International calls#
$0.039 - $0.575 /minute
$0.08 - $3.25 /minute^
Unlimited video conferencing
Free
Pay to third party
Unlimited texts
Free
Pay to third party
Unlimited internet fax
Free
Pay to third party
Third-party integrations
Free
Limited, pay third parties

#Varies by country. For both VoIP and traditional, calls to mobile are more expensive than calls to landlines.

^Based on prices from Xfinity’s landline plan.

No matter which way you look at it, VoIP systems are far cheaper than traditional business landlines. As the above table shows, VoIP has minimal setup costs. Traditional phone lines, in contrast, can cost up to $14,000 to set up, not to mention up to $4,000 per year in licensing fees. Small businesses that go down the traditional route can install a KSU-less system for less, a