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GoTo Connect VoIP Review (2022)

One of the best VoIP services for mid-sized to large businesses

Richard Sutherland Author image

In a Nutshell

A comprehensive communication platform with VoIP, video conferencing, and team messaging, GoTo Connect makes a play at the best VoIP service out there for mid-sized to large businesses. Its pricing is marginally higher than most, but you get a lot for your dollar, such as unlimited calls to over 50 countries on some plans. Though the initial setup could be easier, once things are in place, GoTo Connect can be a real blessing to a business.

pros

  • User-friendly video conferencing tools
  • Good security and privacy
  • Unlimited international calls to 50+ countries

cons

  • Relatively pricey plans
  • Poor digital fax feature

GoTo Connect GoTo Connect Visit Site

GoTo Connect Pricing & Plans - How much does GoTo Connect cost?

GoTo Connect has 3 pricing plans—Basic, Standard, and Premium. All require discussion with a sales representative to get started, but you can get a 14-day free trial. 

The Basic plan includes support for unlimited devices, toll-free numbers, smart call routing, and team messaging.

The Standard plan adds more features, including free international calling to over 50 countries, call recording, and unlimited-length meetings.

Finally, the Premium plan adds a bunch of cloud contact center features, such as inbound and outbound call monitoring, agent effectiveness reports, and a supervisor dashboard. 

Connect’s plans cost more than the industry average, but the inclusion of unlimited international calling to over 50 countries and advanced contact center features could make GoTo Connect the smart choice for mid-sized businesses that make a lot of international calls.

You can also buy VoIP desk phone hardware from GoTo separately from your subscription. Phones are priced between $189 and $899 each. 

Another option is GoTo Room, a complete set of video conferencing hardware that transforms a room into a video conferencing venue. You can either buy GoTo Room hardware outright or lease it on a 1, 2-, or 3-year financing model. Pricing for this service is available on request.


Basic

Standard

Premium

Price

$24/user/month

$29/user/month

$39/user/month

Maximum users

20

99

Unlimited

Extensions

Unlimited

Unlimited

Unlimited

Hot Desking

No

Yes

Yes

International Calling

Charged per minute

50+ countries free

50+ countries free

Call Analytics

No

No 

Yes

GoTo Connect Available Features 

GoTo Connect goes beyond being a replacement for traditional phones and offers a multichannel communication platform for team meetings and customer interactions.

Voice and call management

Goto Connect supports call forwarding, virtual voicemail, phone number extensions, hot desking, custom greetings, and call filtering. 

With the virtual voicemail features, you can check your voicemails by email, text, or web app. You can either listen to the voicemail as they were left or read a version that was automatically transcribed by an AI bot.

A powerful call routing feature allows you to plan exactly how calls will flow through your organization. For example, you can set a greeting to play, allow the caller to choose an extension, call multiple phones at the same time, and then offer a voicemail service if no one picks up.

Goto Connect has features specifically designed for use in call centers in its Premium plan. These include interactive voice response (IVR, call monitoring, automatic call distribution (ACD), and agent effectiveness reports.

Conferencing and meetings

GoTo Connect can handle conference calls, and this extends to HD video conferencing and screen sharing. Beyond the features of the desktop and mobile app, you can add GoTo Room, a hardware and software bundle you can use to turn a room into a professional video conferencing venue. And participants who aren’t available to video conference can still participate via GoTo Connect VoIP.

Participants don’t need to install GoTo Connect to join a meeting. Send them a link to your GoTo Connect meeting, and they can join from within their browser.

Call monitoring

Perfect for call training purposes, GoTo Connect can be used to listen in to calls made by any member of the team. Call center managers can visualize who on the floor is a call, listen in to their calls, whisper advice to them, or even make the call a 3-way conference, all from a central administration panel.

VoIP phones

Hardware phones aren’t strictly required to make use of GoTo Connect’s features, but they can make the transition to VoIP more natural for employees used to a traditional exchange system. Call quality can be improved too, making for a more professional image.

Instead of leasing VoIP phones, GoTo sells them outright. You can buy VoIP phones manufactured by Yealink, Polycom, and Cisco straight from GoTo, in corded or cordless variations.

GoTo Connect VoIP Review - Features

Security and Reliability

GoTo Connect is a good choice for companies concerned about security. With support for enterprise single-sign-on, your employees need only remember 1 password—or you can use multifactor authentication. Logins from unusual locations are flagged, and meetings can be password protected.

GoTo Connect is GDPR and CCPA compliant, and it’s HIPAA ready. Data is sent using AES-256 Bit Transport Layer Encryption.  For businesses where sensitive customer information is being discussed over the phone or in meetings, GoTo Connect is a solid choice.

One thing that many people have issues with is GoTo Connect’s digital fax feature, which is limited and relatively troublesome to set up. 

GoTo Connect Mobile App

Besides the GoTo Connect desktop apps for Windows and macOS, team members can use the GoTo Connect mobile apps on Android and iOS devices by downloading them from their respective stores.

The mobile apps can be used for making phone calls, video conferencing, and text messaging. You can also check your voicemails. Besides traditional SMS, you can send chat messages to other members of your team. If you set up a virtual fax machine, you can use the GoTo Connect mobile app to check the faxes you’ve received, too.


GoTo Connect VoIP Review - App


GoTo Connect Integrations

GoTo Connect has an app store that allows for integration with other popular software. With around 30 integrations, it’s not as comprehensive as competitors like Zoom, but it covers all the most popular apps typically used in conjunction with VoIP software.

For instance, you can integrate GoTo Connect with Microsoft Teams, Zendesk, Salesforce, Slack, Zoho, and CirQLive. Thanks to the app store, it’s easy to get your GoTo Connect installation working with these popular software suites in a matter of minutes.

Help and Support

Support for GoTo Connect starts at the support site, which includes hundreds of FAQs that are well laid out and easy to search through. There’s a more limited community forum as well.

Direct support from GoTo comes through 24/7 phone and email support. There are toll-free support numbers in 26 countries, and we were put through to helpful, knowledgeable agents when we tested the support in the US.

How GoTo Connect Compares to Other VoIP Providers


GoTo Connect

Dialpad

Grasshopper

Phone by web.com

Base price

$24/user/month

$20/user/month

$23/month for 3 extensions

$14.99/user/month

Free trial

14 days

14 days

7 days

No

Mobile app

Yes

Yes

Yes

Yes

Video calling

Yes

Yes

No

No

Integrations

Yes

Yes

None 

No

Support

24/7 phone, email

Phone, email, live chat

24/7 phone, support site

Email, chatbot

GoTo Connect Vs Dialpad

Dialpad is a worthy alternative to GoTo Connect, with a similar set of features, ease of use, and customer support. More of Dialpad’s features are locked into its higher-priced plan, such as integrations with Salesforce and support for desk phones. 

Dialpad limits the use of video conferencing to 45 minutes on its $20/user plan, too, so though GoTo Connect is more expensive on paper, we think businesses who plan to use more than just the basic features of the services will come out on top if they choose GoTo Connect.

GoTo Connect Vs Grasshopper

GoTo Connect is undoubtedly in a higher price range than Grasshopper VoIP, but it offers significantly more functionality. Grasshopper is a low-cost VoIP provider that mostly offers a replacement for traditional phones, whereas GoTo Connect includes video conferencing and call-center management features, to name just a few.

GoTo Connect also integrates well with a lot of popular software, where Grasshopper is a mostly closed system. Grasshopper may be a cost-effective choice for very small businesses, but most SMEs will appreciate the additional flexibility that GoTo Connect offers.

GoTo Connect Vs Phone by web.com

Phone by web.com is a simpler and lower-cost solution than GoTo Connect for businesses that only need the bare minimum VoIP service. There’s support for vanity numbers, custom greeting tools, and voicemail-to-text, but there’s little information on security practices available from Phone by web.com, and it doesn’t offer video calling or integration with other apps.

We would only recommend Phone by web.com over GoTo Connect to companies with only a few employees that are looking to save money with a basic VoIP service.

Is GoTo Connect Right for Your Business?

GoTo Connect is a good fit for businesses that need not just a VoIP phone service, but video conferencing and team messaging. We also suggest GoTo Connect to companies that make lots of international calls, as the unlimited calls to over 50 countries could save your business a fortune over the long run.

GoTo Connect is probably overkill for entrepreneurs or tiny businesses. More cost-effective options exist for those cases. But GoTo Connect is a solid choice for mid-sized businesses or even companies with a sizable contact center, as it offers all the features you could need.

Frequently Asked Questions
How much does GoTo Connect cost?
-
+
GoTo Connect has 3 plans that start at $24/user/month. For an additional $5/user/month, you can unlock unlimited international calls to over 50 countries. An additional $10/user/month brings more advanced call-center-management features. Besides the cost of the service, you might want to buy hardware phones from GoTo Connect. These cost between $120 and $900, which is a relatively high amount, but you then don’t have any additional rental fees for the hardware.
Is GoTo Connect a good option for a small business?
-
+
GoTo Connect is a good option for small businesses looking to modernize their collaboration between team members and communication with customers. The VoIP features work well in tandem with the video conferencing and team messaging tools, and the unlimited call plans can make budgeting the cost of phone calls easy.
What is GoTo Connect’s best feature?
-
+
Depending on your business requirements, you may find the unlimited calls to 50 countries on the Standard and Premium plans to be GoTo Connect’s most outstanding feature. Instead of stressing about how much your business is spending each month on phone calls, you pay an upfront fee that covers all calls. This way, there’s no surprise phone bill to worry about.
Richard holds a Bachelor's degree in Computer Science from Heriot-Watt University, Scotland, and he has worked in the tech sector for over 20 years. Highly skilled in website development, SEO, and marketing, Richard has worked with and developed software for huge brands like Samsung, ASDA, and Prudential Insurance. He has written for an array of popular tech websites, covering topics that include web hosting, consumer and business technology, and SaaS platforms.

GoTo Connect customer reviews

Based on 21 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

1 months ago

I recommend Gotoconnect. It is a very simple program to use and makes it easy to communicate with others.

2 months ago

I really like using Gotoconnect. It's simple to review and it gives me an easy pathway to approach Google in the internet.

2 months ago

It's really easy for me to use and organize all my information. Also, they have the best quality audio and video available.

3 months ago

I feel that it is a service that really outdid itself from the quality of the service to the ease of use. They covered all their bases.

3 months ago

I like using Gotoconnect as my VoIP provider. Their service is very innovative and is very effective at improving our company's communications capabilities.

3 months ago

It's easy to setup and use. When I need support, it is readily available and the support representative is helpful.

2 years ago

We have saved hundreds of dollars per month by switching to Jive and their customer service is outstanding

2 years ago

The service is very convenient because it not only rings in our office but also our cell phone when we are out of the office. The tech support is the best.

2 years ago

There was nothing that I disliked about jive. This is a company that I was happy to support

2 years ago

Their customer support - they answer so quickly and help is on the way within a blink of an eye. All I have to do is open up a live chat and then all the sudden they are helping me left right and center. It truly is amazing, working with the company Jive. Love the experience.

2 years ago

I don't really like jive. I just use it because I haven't had the time yet to find a new one, I think it's really hard to use and I just don't like it at all

2 months ago

I was expecting to get better service but after using it for a while I had to cancel. There were too many times I couldn't use my number for certain things and places.

3 months ago

I like that Gotoconnect's VoIP helps our business to better manage customers' phone calls. It allows us to get more people in to buy our products.

2 years ago

Jive is a pretty each to use brand. When needing help the customer service was great. Overall a decent company

2 years ago

it's been alright so far. We can call over WIFI instead of just a phone.

2 years ago

Pretty good but not great I used this after switching from another VoIP solution that was worse

3 months ago

Gotoconnect does a good job providing voice over phone calls however, they need to fix the problem of their frequently dropped calls.

3 months ago

It's easy to use and provides a reliable connection. It's a pretty good service as is. I can't think of anything that needs improving.

2 years ago

It didn't suit our needs so we dropped it soon after inception. We are currently searching for another.

2 months ago

I was disappointed in their customer service. Also, the pricing was a little high for the quality of service they offered.

GoTo Connect