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Phone by Review (2024)

VoIP services with guaranteed multi-number support, security, and more
By Daniel BlechyndenBy Daniel Blechynden -
Last Updated: May 31, 2023
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From $14.99/month
Video conferencing
Free Trial

Our Verdict

Is Phone by Worth Signing Up For?

Phone by is a simple VoIP service provider that focuses on streamlined voice and text communication for small businesses. It costs $14.99 per month, and it comes with 1 business number and the option to keep your personal number.

Features like voicemail transcription and voice recording are useful, but be aware that there’s no information about security, and there are no integrations. Plus, the customer service could be better.

From $14.99/month
Video conferencing
Free Trial

Phone by at a Glance

Editorial Score


No advanced features


Not available


Minimal third-party integrations


Support via 24/7 email or the integrated chatbot

Analytical Tools


Phone by Pros & Cons


Support for vanity numbers
Includes custom greeting tools
Enables voicemail to text


Unclear security practices
Substandard customer service

How do I know I can trust this Phone by review? authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

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Phone by Available Features

Phone by offers very simple, no-frills VoIP services, but there are still a few features worth mentioning.

Multi-number support

One thing we like about Phone by is its support for multiple numbers. When you sign up, you will be able to keep your personal cell phone number. You will also get a new business number, and the app easily differentiates between incoming personal and business calls. Toll-free numbers can also be added if required.


The voicemail-to-text feature is another excellent tool. With it, you can have your voice messages transcribed and delivered to your email address in text form, enabling you to read them quickly at times when you can’t listen to voicemails. 

Custom greetings

Once you’ve signed up with Phone by, you can record your own custom greetings and announcements. This can be useful, especially if you run a business where you can’t always be on hand to answer the phone. 

Vanity numbers

One of Phone by’s main selling points is its use of vanity numbers. Basically, this enables you to create a custom branded phone number to boost your business visibility and ensure potential customers can find you. 

Transfer your own number

If you have a business number that you would like to use with Phone by, it’s not a problem. You can simply reach out to the customer service team with the number you want to transfer, and they will help you port it to your account. Note, though, that this can take a number of business days to complete. 

Desktop app

Along with its mobile apps, Phone by offers a simple desktop app that enables you to manage business communication from your computer. Like everything to do with the platform, the desktop app is basic, but it’s functional and does what it’s designed to. For example, it enables you to make and accept calls, view voicemail, and send SMS messages. 

Security and Reliability

Phone by provides no information about its security processes and features, apart from stating that it is HIPAA compliant. However, it is open about the fact that its VoIP services are provided through, so we had a closer look at the security it uses. 

All VoIP solutions are compliant with the PCI DSS framework and HIPAA regulations. Triple DES encryption, which is designed to secure your data transmissions, is available. It would be safe to assume that Phone by’s VoIP is similarly secured, although we were unable to confirm this. 

Phone by Integrations

Phone by does not offer any third-party integrations. 

Phone by App

The Phone by mobile app is available for Android and iOS users. It’s quite simple, but it provides full functionality and enables calling via your cellular network or an internet connection.  

The user interface is basic but intuitive, and you shouldn’t have any issues navigating around the app. However, the app is quite large (150MB+, varies by device) and could slow older devices. There are few customer reviews of the Phone by app, but the ones we could find touched on various performance issues. These included poor connectivity, frequent crashes, and high latency.

Phone by Customer Support

You can reach out to Phone by support via 24/7 email or the integrated chatbot. We explored the chatbot, and we felt that it could have been better. It began by asking us a few questions and directing us to possible self-help resources. We asked to be connected to an agent, and we were. 

However, the agent continually asked us to create an account and wouldn’t address our questions, which led us to believe that we were still conversing with the chatbot. 

There’s also a lack of self-help resources. You will have access to a short list of FAQs, but there’s nothing in the way of video tutorials, self-help guides, or anything else to help you deal with issues. 

Pricing & Special Offers

Phone by offers a single $14.99 per month subscription. This includes access to all of the company’s VoIP solutions, a new business phone number, and continued access to your personal phone. 

There are no equipment or setup fees, but you may have to pay additional taxes, depending on your location. Phone by offers regular deals that are automatically applied when you reach the checkout, and you will often find that it offers new subscribers the first month for free. Toll-free numbers are also available for an additional fee. 

This is a low-cost option when compared to some of the alternatives, but its features are also fairly basic. 

How Phone by Compares to Other Voip Services

Phone by

Base price





Free trial

30 days free


30 days

30 days

Mobile app





Video calling








Yes (Zapier only)

Yes (Zapier only)


Email, FAQ page

Phone, email, live chat, support site 

Phone, email, live chat, support site

Phone, email

Phone by vs Verizon

Phone by offers some of the most basic VoIP solutions we’ve seen, but Verizon comes very close. It offers simple, no-frills voice and text communication options, although it’s much higher cost at $35 per month. Verizon’s support is better than Phone by’s, but both are simple solutions without advanced tools or features. Both are viable options for businesses requiring no-frills VoIP solutions, but Phone by stands out because of its lower price.

Phone by vs VoxDirect

Like Phone by, VoxDirect targets small businesses with one or a small number of employees. Like Phone by, it comes with the basics, such as call recording and voicemail transcription. It also offers SMS marketing, but there are few other advanced tools to speak of. It could be a good option for businesses who can take advantage of the SMS marketing tools, but Phone by’s low prices are attractive. 

Phone by vs CloudPhone

CloudPhone is a VoIP platform that focuses on automation, enabling you to reduce the impact of missed calls and reply to basic text messages rapidly. Like Phone by, it lacks advanced features and there’s no help site. However, it’s an excellent option for those looking for workplace automation solutions.

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Bottom Line

Phone by offers very simple VoIP solutions, and it has nothing to make it stand out from the crowd. It offers a single plan supporting a single user or small team using the same number and has simple voice and text communication tools. Video conferencing isn’t available, and there are no advanced features. 

On the plus side, the expected call-management tools are available. For example, you will have access to call recording and voicemail-to-email functionality, which will make it easy to manage your communications alongside other business tasks. You can also record custom greetings. 

However, the customer service is below average at best, and there are few self-help resources. Phone by provides no information about its security features either. 

Overall, Phone by could be a good option for small businesses or sole traders looking for a basic VoIP solution. However, we wouldn’t recommend it for larger businesses or anyone requiring access to advanced features and integrations.

Frequently Asked Questions
How much does Phone by cost?+-

There’s only one Phone by subscription option, which costs $14.99 per month. This enables you to keep your personal number and add a second business number. It also provides full access to all features, including the company’s mobile app.

What’s a good alternative to Phone by

Phone by offers very simple VoIP solutions. Platforms such as Grasshopper and Ooma Office offer similarly basic solutions with more advanced features and support for teams. Other platforms, like RingCentral and Vonage, offer excellent VoIP solutions for larger teams backed by third-party integrations and a suite of extra tools.

Is Phone by any good?+-

Phone by is a viable option for those looking for very plain, hassle-free VoIP solutions. However, it’s best for solo users or small businesses, and it offers little in the way of advanced features or extra tools.

Daniel Blechynden writes for and specializes in tech, with a focus on web hosting and website building, personal finance and investing, the sciences, and digital marketing. He holds degrees in Chemistry and Marine Science from the University of Western Australia and has written for a number of leading publications, including TechRadar, Tom's Guide,, and IT Pro Portal.

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