The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.

Top10.com is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Dialpad VolP Review

Daniel Rosehill

In a Nutshell

Dialpad is a cloud VoIP and unified communication (UC) provider that focuses on offering consumers a hardware-free communications environment. The Dialpad Talk business phone system can be trialled on a non-commitment 14-day trial and features swap numbers, easy number porting, and business SMS.

pros

  • Wide integration library
  • AI insights for inbound calls

cons

  • Feature descriptions intimidating for non-experts

Dialpad Dialpad Visit Site

Standout Features 

Port Your Number

  • Users can port in their existing phone numbers

  • This allows users to keep existing numbers irrespective of which provider provisioned the lines. This holds true whether they are local, toll-free, or international lines.

Business SMS

  • Dialpad’s VoIP system supports sending messages by SMS, MMS, or group chat

Other Dialpad features include:

  • Dynamic call routing: Users can configure intelligent routing paths to make it easier for callers to get through to the right agent. 

  • Spam blocking: Dialpad Talk has automated spam detection and blocking capabilities to prevent support lines from getting bogged down with spam callers

  • Screen capture: Dialpad allows managers and administrators to record agents’ screens during support interactions in order to help them better assess agent performance. 

Integrations

Dialpad can be used as a softphone through its desktop app, Dialpad Everywhere, which automatically positions itself in front of any other windows that the user has open. The software can be used to access core phone controls as well as the additional browser and CRM features. The solution is available for both Mac and Windows as well as iOS and Android—so only Linux users don’t get to take advantage of the Dialpad cloud telephony. 

In addition to its operating system integrations, Dialpad’s core system works with a wide variety of third party services. These integrations allow the system to be integrated with enterprise-scale user credential directories (Azure Active Directory) as well as CRMs (Salesforce) and marketing tools (Hubspot). In addition to the above, the full list of supported integrations includes:

  • One Login

  • Kustomer

  • Microsoft 365

  • GSuite

  • Zendesk

  • Slack
  • Zapier

Additionally, Dialpad has an open API. This allows development teams to integrate it with virtually any other software.

Value for Money

Dialpad Talk, Dialpad’s business VoIP system, is available at 3 subscriptions levels: Standard, Pro, and Enterprise. The Enterprise tier requires 100 licenses at minimum and pricing is by quotation only.

Tier
Standard
Pro
Enterprise
Price (billed annually)
$15/user/month
$25/user/month
By quotation
Minimum licenses
1
3
100

The Standard user pricing is certainly reasonably good value but lacks some useful functionalities including 24/7 support, the Salesforce integration, and API and webhooks access. Those that sign up for the Enterprise plan get all the Pro features as well as an Okta integration and plans that are governed by Service Level Agreements (SLAs).

Overall, for the functionality provided by this phone system in the cloud, it’s hard to argue with the value that Dialpad provides at least on the basic subscription tier.

Mobility 

Dialpad Everywhere is available for Android and iOS. This means that mobile users should be able to access the VoIP system from their smartphones. Smartphone endpoints can be fully integrated into the system’s call routing tables.

Scalability

Dialpad Talk plans only require one subscribing user to get going (Standard plan). However, the company also offers an Enterprise tier for those that have more than 100 users that need to get connected. The solution supports both desk phones and softphones. So there’s easy potential here for scalability.

Ease of Setup and Management 

Setting up and managing Dialpad should be no trouble for both experienced and rookie VoIP system administrators. Navigation panels and menus were all clearly laid out and setting up BYOD connectivity and phone call routing is relatively simple. Administration takes place via an online UI. Dialpad also offers support for hybrid premises-cloud implementations via its On-Premise Gateway Solutions (OPGS). These solutions are only available for Enterprise customers and those setting them up should ideally have some prior experience in networking and VoIP. 

Equipment 

Dialpad makes it easy for businesses to run their VoIP in the cloud by providing a full range of support hardware accessories and softphones to make the transition easier. 

Customers that want to deploy a hybrid cloud / on-premises VoIP infrastructure can opt for one of Dialpad’s On-Premise Gateway Solutions (OPGS). Dialpad offers both a PBX gateway and a PSTN gateway to address the needs of users that want to maintain legacy equipment while in the process of migrating to a cloud VoIP setup.

For desk phones, Dialpad is compatible with both the Polycom and Obihai range of desk phones. The company maintains full documentation outlining which models are compatible. 

Customer Service 

Dialpad’s support team has put together a nice online help desk area containing lots of knowledge designed to assist users with troubleshooting common queries. 

Separate documentation is available to assist users with configuring integrations, setting up Dial Pad on their BYOD devices, and setting up the add-on fax module. 

For users that need personalized support, the team relies upon Intercom for ticket-based and live chat support interactions. The team can also be reached by telephone.  Those on both the Pro and Enterprise plans are able to use 24/7 phone support as well as local support numbers in more than 50 countries. 

International VoIP Calls

Dialpad has published transparent international VoIP calling rates on a transparent and searchable chart on its website. Separate flat rates apply for SMS. Charges vary according to the country being dialled and whether the user is connected to a landline or cellphone.

Dialpad Dialpad Visit Site

Unified Communications/Multi-Channel

Omnichannel communication:

Using Dialpad’s omnichannel capabilities, users can integrate chat, phone, and email into one support experience. All customer information from across all channels is intelligently matched and aggregated into the contact display page. Omnichannel support teams have been shown to offer better customer care.

Bottom Line 

Dialpad Talk is a feature-filled and scalable system suitable for everybody from small solopreneurs to large scale businesses. Its features include omnichannel support, business SMS, and built-in spam call blocking. The team also supports an on-premises gateway for those that would like to keep their legacy PBX while gradually migrating resources to the cloud. This is a winning solution that businesses can stick with for years. 

Daniel Rosehill is a technology writer and reviewer who writes for top10.com and his experience includes leading marketing communications strategies at 2 SaaS companies. His interests include backups and disaster recovery, Linux and open source, and cloud computing.

Dialpad customer reviews

Based on 32 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Write review

Adjust category ratings

Ease of use

Ease of use

Brand satisfaction

Value for money

Service quality

Brand satisfaction

Ease of use

Brand satisfaction

Value for money

Service quality

Value for money

Ease of use

Brand satisfaction

Value for money

Service quality

Service quality

Ease of use

Brand satisfaction

Value for money

Service quality

Share your experience

People discuss, price, satisfaction level and more.

Write your review

21 Oct 2021

Almost done!

Check that everything's correct, fill in your details, and submit your review!

Anonymous

Ease of use

Brand satisfaction

Value for money

Service quality

Today

Your review will be screened by our team
Whoo-hoo!
Thanks, we love getting your feedback

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

2 days ago

Easy to use and make a call when you have no way of making a call. Very convenient.

17 days ago

Dialpad offers a free trial to introduce you to the software before purchasing. I have enjoyed my time using this software so far, it works with my phone very smoothly.

a month ago

I have to call my company employees every day, so I used this app to can making these kinds of calls. Every day I open a multi-users-call and tell them what to do.

2 months ago

It is easy and fast to use and the service provided by this company is the best.

2 months ago

It's very easy to use with basically no guidance and works fantastic for calls. It's easy to use for all ages making it extremely accessible. Visual imparities among seniors also require easy to use dialpad options. It is also one of the cheapest service options for a phone provider due to its simplicity and ease.

4 days ago

Dialpad is very good and easy of use. Suitable.

9 days ago

It works well and allows for clear calling. It is a good service that is pretty easy to use.

17 days ago

I thought that the calling was average and sounded funny. I live in a rural area and calling from the cell phone is not always an option.

24 days ago

Some of the features were great, but I also had a lot of problems with call connecting .

a month ago

Good software but we've had a lot of issues with dropped calls. It seems to have improved a bit recently but will need more time to see if it is a sustained improvement.

a month ago

Works like It's supposed to as far as I can tell don't see why anything needs to be changed. It's a voip call for goodness sake.

a month ago

I gave dialpad the overall rating above because Dialpad's products and reliable.

a month ago

It's a good way incase you don't have a phone. And might replace in the future.

a month ago

It's like having a second phone line that my customers can use without having to have my own personal cell tied up dealing with customers. It is extremely user friendly. It works really well most of the time.

1 months ago

Because it is very useful for me but has better alternatives and I would use it more if it had better accessories.

1 months ago

Dialpad for me has been easy to use and it helps me whenever I have something specific I want to cover or listen to. For example, wanting to get to customer service all I have to listen for is the right key to input in.

2 months ago

Voip was a really easy way to talk to someone with the use of the computer but the audio came with a lot of problems, both receiving and giving.

2 months ago

The dialpad I use is called WebRTC and it has very spotty signal. Even with a strong connection.

2 months ago

The product is high quality but sometimes the service can be a little spotty so I had to give it kind of a lower rating then normal. But other than that, it is a product that I will continue to use and will continue to recommend to others as well. Thank you.

7 days ago

It's kind of good and I like that it's easy to use. I use it for my business and it helps. but there are better programs.

Dialpad