RingCentral Review

Top10.com Staff

In a Nutshell

RingCentral brings a strong set of capabilities with a large selection of call features including mobile integration, sophisticated PBX features, and unlimited SMS. The extensive feature set comes with no contractual requirement and at a competitive price, providing plenty of scalability so that services can grow with your business.

pros

  • Free phone offer for new customers
  • Mobile integration with remote management

cons

  • It can be time consuming to manage several users
  • Web portal can become sluggish

RingCentral RingCentral Visit Site

Pricing

RingCentral offers a variety of pricing levels including Essentials, Standard, Premium, and Enterprise, which are based on a per-user cost and vary depending on whether or not you want an annual contract or a per month plan. Furthermore, the per-user cost will vary depending on the number of users and features you are interested in.

Packages:
Monthly price
Toll-free minutes
Max per meeting
Essentials
$19.99/month
100
4 people
Standard
$24.99/month
1,000
4 people
Premium
$34.99/month
2,500
100 people
Ultimate
$49.99/month
10,000
200 people

*Prices last updated June 2018

Ringcentral website

Essentials Plan

The Essentials Plan starts from $19.99 per month, per user and includes the basic VoIP features you need for your small business. This includes unlimited phone calls and business SMS, call management tools and 100 toll-free minutes. There are also mobile apps for both iOS and Android, as well as HD voice and 24/7 customer support. This plan is suitable up to 10 users, so if you need more than that you will need to look at the Standard Plan. 

Standard Plan

The Standard Plan starts at $24.99—though this can be reduced if you have a large volume of users—and includes all the features you’ll need if you’re a growing small business. The RingCentral system is designed more for medium- to large-sized businesses and enterprise corporations, and most of its customers will likely be more interested in the extended Premium and Enterprise plans. That’s where you’ll find the full range of features including integration with applications like Salesforce, Zendesk, and Desk.com.

Standard Plan includes full call management, mobile apps for iOS and Android, unlimited calling, 1,000 toll-free minutes, unlimited conference calling, unlimited business SMS, unlimited video conferencing with screen sharing (for desktop and mobile) for up to 4 connections, log reports, and multi-level auto-attendants for the $24.99 per month, per user.

This pricing tier is not so simple though. The quoted $24.99 is for an annual contract that includes 2 or more users. A single user will cost anywhere from $34.99-$49.99 per month depending on the contract length. The good news is that the more users you have, the lower the price gets. For 2-19 users, the monthly fee for the annual plan is $24.99; 20-99 users drops the price to $21.99, and 100+ users costs $19.99 per user, per month.

Premium Plan

The Premium Plan is the middle ground and the most popular. This includes everything from the Standard Plan but upgrades the services. Instead of 1,000 toll-free minutes, Premium Plan holders get 2,500 minutes; instead of 4 people per video conference, this plan includes up to 50; and features that aren’t included in the Standard but do come with the Premium Plan include custom app development/deployment, caller ID, HD voice, automatic call recording, smart integration with CRM systems like Salesforce, Zendesk, and Desk.com, and single sign-on. Once again, the pricing is staggered depending on the number of users: 1 user - $44.99, 2-19 users - $34.99, 20-99 users - $31.99, and 100+ users $29.99. The pricing increases, however, if you opt for the monthly plans.

Enterprise Plan

The Enterprise Plan is for serious corporations that need to get the most out of their communications management service. Upgrades for this plan include 10,000 toll-free minutes, 75 people per video meeting, and voicemail to text, a convenient feature for long board meetings. Pricing tiers are based on the same number of users as other plans and decrease accordingly from $59.99, $49.99, $44.99, and $39.99. Note: RingCentral upgraded its Enterprise package to include more comprehensive support that will be discussed below.

Drawbacks to Pricing Plan

The lack of unlimited toll-free minutes is disappointing, but the plans do come bundled with minutes from 1,000 minutes in the standard plan up to 10,000 minutes at the enterprise level.

At $34.99 per user, per month for the Premium plan, it's definitely a bit more expensive than other VoIP services that offer comparable features.

Extended Enterprise Support

Recently, RingCentral upgraded its Enterprise package offering even better features for the professional customer. In addition to the standard suite of features and tools, Enterprise level plan holders now have access to a dedicated team of service and support professionals for personalized assistance. Services include technical account managers and customer success managers. These are basically private consultants who know your business intimately and can advise the best approaches for deployment, management, and conflict resolution.

Known as Extended Enterprise Support, the service is built around the idea that evolving enterprises require a more involved approach to their communications services, and RingCentral wants their plans to assist them with this fluctuating need. With ever-changing needs, professional businesses need to be able to tailor their capabilities to meet these demands, and this upgrade in service support is meant to accommodate them.

The Extended Enterprise Support service is mostly directed at IT companies, but more support is probably a good idea for everyone. It will definitely be a major addition for businesses trying to juggle multiple locations, requiring unique business demands, or managing unusually complicated infrastructures. The feature comes with the Enterprise level package and requires a minimum number of users to qualify.

The Extended Enterprise Support plan could be a good option for you if you are having issues with deployment, integration, or training beyond the standard troubleshooting. Some of the features businesses will enjoy with this extended plan include:

  • A dedicated account manager to handle all technical and account issues.
  • Expedited troubleshooting and problem resolution.
  • A more involved support experience including constant notifications when problems arise.
  • In-depth reports based on quarterly assessments to help businesses apply better business practices for more efficiency and less downtime.

Customer Service

RingCentral has you covered when it comes to customer service and support. Before contacting the 24/7 support team, the RingCentral website offers a wealth of info in its FAQ and knowledge base along with video tutorials and articles to ensure your VoIP account is running smoothly.

If you do need to get in touch with a rep, you can use the live chat feature on the website. There’s also a customer community where you can benefit from other customers’ experience and learn how to better utilize the VoIP phone in real world situations.

There’s even a service status ticker in the support center to let you know if there are any known issues or service interruptions.

Along with call-in support, you can consult with RingCentral as your business grows including for onsite deployment and testing to get your VoIP exactly where you need it. Where this really gets extraordinary is when you consider the Extended Enterprise Support we mentioned previously. This all-inclusive option really offers businesses tailored customer support for every step and any eventuality. Even basic level plans, however, come with good, solid, and helpful support options.

Future Scaling

RingCentral is like a massive buffet of features. There are plenty of VoIP phone systems available with a similar setup process but what sets this VoIP service provider apart is the massive feature list packed into the plans.

That includes a virtual receptionist, hold music, message alerts, away messaging, directories, call trees, forwarding to mobile and mobile integration, call groups, call escalation, call queues, fax integration, conference call bridging, SMS, call logs, video conferencing, and recording.

You may not utilize all those features initially, but the intuitive dashboard and ease of setup makes it extremely easy to update your configuration as your business grows and users are added. If you expect to grow to a high volume of users, you'll wind up upgrading to an enterprise plan which increases the overall cost per user, but the feature-rich system will have you covered for years to come.

RingCentral features
RingCentral features

Additional Features of Interest

RingCentral offers businesses of every size the ability to manage and distribute their communications needs in a professional and efficient way. In addition to the features mentioned above, the RingCentral offering includes:

Free trial

A free trial is always a nice benefit, especially when you are dealing with complex services like VoIP communications management. With all the components, features, and systems of the full service, this free trial gives you the ability to test out the various aspects before investing in the costly venture.

Tier-1 network

This doesn’t mean much to the average Joe, but it is actually an important feature. It ensures reliability, quality calling and service, and faster upgrades. What’s even more impressive about RingCentral is that it maintains a solid network in Europe, Asia, and the US, something many other VoIP providers cannot compete with. What this all translates to for you is better quality and faster, clearer service.

Developer platform

Another feature not for the simple call agent, a developer platform gives programmers and developers the ability to build custom app integration. Roughly translated, with the right IT, your business can use RingCentral’s customizable platform to integrate with any other system you are running.

Ease of Setup and Management

It was refreshing to see a setup process that was a snap. Registration is easy, and you’ll receive your assigned phone number (you can also port your own over or get a vanity number) via email. Once you have your number in place, you can log in to the web portal to create extensions, configure call groups, define queues, or define rules for forwarding, voicemail storage, and even call blocking.

Setup will vary slightly depending on whether you intend to use the softphone or mobile app exclusively or are planning on incorporating hardware. If hardware is required, Session Initiation Protocol (SIP) phones are the ones to use. These can be from nearly any vendor including generic models or bigger brands like Cisco, Yealink, and PolyCom. Softphone and mobile app setup are even easier, simply connecting to the system via the mobile device you are using.

The interface on the back end of RingCentral is slick, but for a first-time VoIP user, it can be a little confusing. This kind of a learning curve can be expected with a feature-rich VoIP system. After spending some time navigating the system, most users will eventually be able to memorize the menus and important screens without too much trouble. A more visually-driven interface would make the setup process a lot easier for less technical users.

We appreciated the inclusion of tutorials and videos that were very thorough in helping a new user through the setup process. Take a couple of minutes and watch these before diving in, unless you’re very familiar with VoIP configuration. One amendment that RingCentral could include to make user experience better would be the option to skip the wizards during configuration and setup. While this feature is fabulous for most people and tasks, it can get somewhat tedious when it comes to standard or straightforward actions that need frequent repetition such as adding new users to the system or setting up extensions.

Mobile App

RingCentral excels in their mobile services. Not only is the system usable on the go with mobile integration, but RingCentral also offers a comprehensive suite of mobile features to make doing business even easier. Unlimited SMS capability allows collaboration with teams including SMS messaging, so employees don’t need to use personal mobile devices to send texts.

And, since the entire VoIP system is cloud-based, you can use it from the palm of your hand with the RingCentral app for iOS and Android. Make and receive calls, send and receive faxes and texts, and even set up and join conference calls. Management can even access phone configurations, system settings, notifications, and voicemail from within the app.

RingCentral Business Awards

RingCentral has won several awards for its services, including for customer support and its selection of products. The Denver Post recognized it as one of the top 141 workplaces to work in the US, and it was included in the Forbes most trustworthy companies award list, which was limited to just 100 companies.

The company was also named the winner of the Gold Stevie Award in the mobile site/app and messaging category, and was Frost and Sullivan's 2017 UCaaS company of the year award.

RingCentral RingCentral Visit Site

RingCentral Business Awards

Just in 2020 alone, RingCentral stacked up the awards.

Business information provider IHS Markit ranked RingCentral #1 in its 2020 North American Unified Communications as a Service Scorecard beating out rivals like 8x8, Comcast, and more. In 2017, RingCentral tied with 8x8 for the top spot.

TMCnet named RingCentral as a winner of the 2020 Unified Communications PRoduct of the Year Award for the RingCentral Glip.

Technology-focused research and advisory firm Aragon Research named a leading company in digital workplace service for having “comprehensive strategies that align with industry direction and market demand.”

That’s just for 2020, since 2005 the company has won a long list of industry-wide awards, starting with inclusion on the 2005 list of winners of the Internet Telephony Magazine product of the year award.

The company has been repeatedly been recognized by Forbes as one of America’s most trustworthy companies, and as a top company by Major business consulting firm Frost & Sullivan.

Conclusion

RingCentral offers a cloud-based VoIP option that is packed with features ideal for the growing business. From call handling to video conferencing, you’ll find everything you need in this scalable VoIP solution.

Frequently Asked Questions
What are RingCentral's main features?
-
+
One of RingCentral's defining strengths is its cloud-based system, which promotes collaboration and fluidity between employees no matter where they're located. With RingCentral you can hold video and audio conferences, use local phone numbers with more than 200 area codes to choose from, and control incoming calls with features like screening, forwarding, and enable voice-mail-to-email functions.
Is RingCentral safe?
-
+
RingCentral's cloud-based VoIP system is secured and has many security measures in place. The company has 17 data centers overseeing security as well as a cloud infrastructure with 45+ direct peering connections with Tier 1 international carriers.
What is RingCentral used for?
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RingCentral is used by businesses to streamline tele-communication between employees and customers. It provides a centralized hub for incoming calls so that businesses can direct customer calls to the right team members, as well as collaborate between each other.
Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

RingCentral customer reviews

Based on 41 reviews

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Top Reviews

Marle, NY
a year ago

Ease of use

Brand satisfaction

Value for money

Service quality

Very good service and outstanding customer service. They are very easy to deal with and work hard to ensure that you're happy

Karen, MO
9 months ago

Love Ring Central. No problems with the service. Several people in my subdivision use as well.

Kayla, TN
a year ago

RingCentral is a good high quality application with good high quality network calling. The app never dropped calls or failed calls.

John, KY
a year ago

I like the way the product works and the benefits you receive far outreach the normal in a lot of cases.

Ming, CA
a year ago

softphone that comes with great quality audio, easy conference setup, real-time control, and grouping.

Summer, SC
a year ago

RingCentral is a reputable brand that not only meets but exceeds my needs. This is a product that I will recommend because their efficient customer service.

Samantha, OH
9 months ago

I've never had a bad experience with them. Their customer service is skilled and very patient.

Sandra, FL
7 months ago

I really like how simple and easy this is to use. wasn't confused at all. definitely going to keep this around.

AC, NY
9 months ago

Very robust platform with all the options I need to handle inbound calls. Great customer support staff that almost always sided with the customer.

EA, NJ
9 months ago

It was really easy to use. Someone from a partnering firm asked me to do a conference through RingCentral, I was able to follow the links and get into the conference with no issues.. It's really dummy proof!!

Sutton, FL
8 months ago

Sometimes the site is a bit slow. But over all I love ring central. Customer service is great and always calls back when they say they will.

bill, FL
10 months ago

easy and intuitive not requiring manuals providing all needed business functions encountered

Darlene, GA
a year ago

I have had a phone and fax line through Ring Central, for probably 5 years, or more. I use the fax line more than the phone line. Most of the time, I get calls from new, prospective clients, through the VOIP line. Local, established clients usually use my cell phone. Everything usually runs smoothly, and I have had no problems.

Nancy, CA
a year ago

A little pricey, but just love the product and feel it's something important to have to improve my security

Ron, FL
a year ago

For the money, this is well worth it. It has saved me hundreds of dollars compared to signing up for a service from at&t.

Carlos, HI
10 months ago

Was easy to use with no great complications. I was also worth the price that I paid and then it was done

Dahlin, CA
a year ago

My system does not work consistently and has been reinstalled several times. I like the Ring neighbor alerts. I dislike the limited camera view.

GN, CA
a year ago

I have no problems with ring central. it took me a little while to figure out how to make use of it properly. Making call from my mobile seems more difficult than it should be. Not sure actual cost of service

Michelle, SC
a year ago

Generally quicker to load than other services. Screen share and mouse control is easy to initiate and end.

KT, TX
a year ago

I like Ring overall-I like being able to see what is happening on my front porch/ front yard. My only thing to change would be the connection to my home WiFi. I have bought their booster and I still have trouble connecting when away from home b

41 reviews