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Vonage Business VoIP Review (2022):

Reasonably priced and reliable cloud-based VoIP.

Daniel Blechynden

In a Nutshell

Vonage is a leading VoIP service provider offering solutions for businesses of all shapes and sizes. Its cheapest plan starts at $19.99 per user, although volume discounts are available, and all plans are highly scalable. Vonage stands out due to its attractive mobile interface, excellent functionality, and integrations with third-party CRMs and other platforms. Live support is a little limited, but the self-help resources are excellent.

pros

  • Highly scalable
  • Attractive mobile apps
  • Great CRM integrations

cons

  • No free trial or test version
  • Limited live support

Vonage   Vonage Visit Site

Vonage Pricing and Plans - How Much Does Vonage Cost?

Vonage offers three Unified Communications plans, with prices ranging from $19.99 to $39.99 per month for a single user. The price per user decreases as you add more users, and all plans with 100+ users are custom priced. 

Plan
Mobile Plan
Premium Plan
Advanced Plan
Price per single user
$19.99/month
$29.99/month
$39.99/month
Price per 50 users
$14.99/month
$24.99/month
$34.99/month
Unlimited calls & SMS
Auto attendant
X
CRM integrations
X
Visual voicemail
X
X
Call recording
X
X

The cheapest Mobile plan starts at $19.99 per month with a single user and includes unlimited SMS and calls, as well as access to the Vonage App Center. The Premium plan (starting at $29.99 per month) adds CRM integrations and a multi-level auto attendant, and an Advanced subscription (starting at $39.99 per month) adds call recording and visual voicemail. 

Hardware phones and other products are available for purchase through the Vonage website. Various add-ons are available during the checkout process, including toll-free numbers ($49.99 per month), voicemail transcription ($4.99 per month), and a call queue tool ($14.99 per month). You can also purchase premium support services if required.

Features Available with Vonage Business VoIP

Vonage lacks a few minor features with its cheaper plans, but with Premium and Advanced subscriptions there’s loads on offer. 

Vonage Meetings

All Vonage VoIP plans come with access to the Vonage Meetings video conferencing software. It’s an excellent tool enabling large meetings between team members. You can send out guest invitations if required, and there are screen sharing and meeting recording tools.

Integrated Admin Tools

There’s also an advanced admin portal that’s particularly useful for larger businesses. It enables you to manage every aspect of your phone system from a central hub, which should streamline general operations. In addition, your admin portal enables you to control access permissions while showing real-time activity associated with your account. 

Business Inbox

Vonage Business Inbox is a separate add-on that will cost you $9.99 per month, but it’s worth considering. It enables you to gather SMS, MMS, and Facebook Messenger conversations in a single inbox so you can manage and reply to them efficiently. 

Voicemail to Email

The voicemail to email tool does exactly what its name suggests—transcribes any voicemails and sends them to the specified email address. An MP3 recording will also be sent as an attachment, enabling you to listen to and/or save it as required.

Call Recording

Vonage offers excellent call recording options. You can configure the app to record all calls, or you can use on-demand call recording to save the most important ones. You can also record inbound and outbound company calls according to specific rules, which you can set. 

Vonage Security and Reliability

Vonage claims to be “putting a variety of safeguards in place” to protect customer data. Without listing the exact measures it uses, it does show compliance and certification from various bodies, including HITRUST, ISO 27001, PCI-DSS, and SOC. It’s also compliant with GDPR regulations. 

Vonage Mobile App

Vonage has a highly functional mobile app for both iOS and Android devices. It offers full text, voice, and video calling, along with team messaging, call forwarding, and various other tools. You can also sync accounts across multiple devices. 

Vonage VoIP Mobile App

The mobile interface is attractive and easy to navigate. There are loads of VoIP tools, but these are cleverly spread throughout the app so things never seem too cluttered or confusing. Another noteworthy feature is the App Center, which enables you to integrate your mobile VoIP with various other business and productivity apps.

Vonage Integrations

Vonage offers 20 integrations with various CRM and business apps. The business apps, which include Microsoft Teams and Surfly, are available with all plans. However, you will need to upgrade to one of the 2 high-end plans to access CRM integrations, which include Bullhorn, G-Suite, Hubspot, Office 365, Salesforce, Sugar CRM, ZenDesk, Zoho, and others. 

Some of Vonage’s integrations are free, but many of them require an additional monthly fee. Connecting your apps to Vonage is a simple process, and no specialized tech skills are required. On top of this, many of the integrations are customizable.

Vonage Help and Customer Support

Vonage offers live chat, phone, and email support. Email tickets can be viewed through your management portal. Phone support is available from Monday to Friday (8am to 12am, ET), and from Saturday to Sunday (9am to 9pm, ET). The live chat is only accessible through the integrated chatbot, and it’s very slow. At one point, we wanted to ask a simple question about Vonage’s call recording features. However, we had to give up after not receiving a response for over an hour

On the plus side, there are plenty of self-help resources available through the Business Support Center. Various articles and guides are available, including a comprehensive Getting Started section and a thorough range of FAQs. A selection of other informational and training content can be found under the Resources page of the main website.

How Vonage Compares to Other VoIP Providers


Vonage
RingCentral
Ooma Office
Grasshopper
Base Price
$14.99
$19.99
$19.95
$23.00 for 4 extensions
Free Trial
No
5 users, 50 minutes each
30 days
30 days
Mobile App
Yes
Yes
Yes
Yes
Video Calling
Yes
Yes
Yes
Yes
Integrations
20
Hundreds
Most major CRMs
None
Support
Email, live chat, business-hours phone, support site
24/7 phone, online ticketing, support site
24/7 phone, online ticketing, support site
24/7 phone, support site

Vonage vs RingCentral

RingCentral is another notable VoIP service provider, and like Vonage, it has options for businesses of all sizes. RingCentral is slightly more expensive, but it boasts hundreds of integrations compared to Vonage’s 20, and its 24/7 support is excellent. RingCentral is also very transparent about its security practices, which are up there with the best we’ve seen. 

Vonage vs Ooma Office

Ooma Office is slightly more expensive than Vonage, but it offers many more advanced features. For one, it’s compatible with analog phones (with extra hardware), and it has an excellent IVR system. Ooma Office also has a 30-day free trial, which Vonage lacks. 

Vonage vs Grasshopper

Grasshopper is a very affordable VoIP service provider that’s excellent for small- and medium-sized businesses. It has a handy free trial and a user-friendly mobile app, but some features are a little limited. For example, Grasshopper doesn’t offer any integrations or video conferencing features, which are two things that Vonage excels at.

Is Vonage Right For Your Business? 

Vonage is a highly regarded VoIP service provider, and it’s easy to see why. It’s relatively affordable when compared to the competition, offers a load of useful features, and is backed by a user-friendly interface and mobile app. While some aspects of live support are a little limited, there’s a comprehensive help center with useful guides, tutorials, FAQs, and other resources. 

Some of Vonage’s standout features include its Business Inbox, the Vonage Meetings video conferencing tool, and its voicemail to email tool. While the full details of its security practices are not available on its website, Vonage has certifications from a number of noteworthy organizations and is GDPR compliant.

On the downside, there’s no free trial or way to test the platform without a premium subscription. But if you’re looking for a scalable VoIP solution, Vonage is certainly worth considering.

Vonage   Vonage Visit Vonage

Frequently Asked Questions
What is Vonage's best feature?
-
+
Vonage offers advanced VoIP solutions, and its integrated text, voice, and video calling options stand out as excellent. It has a tidy user interface, boasts loads of advanced features, including call recording and voicemail to text, and offers integrations with a number of third-party platforms. There’s also a neat Business Inbox add-on, and the platform’s mobile apps are highly functional and intuitive.
What Does Vonage Integrate With?
-
+
Vonage boasts 20 integrations with business and CRM platforms, including Apptivo Estimates, Apptiva Invoices, Authvia, Bullhorn, Clio, ConnectWise, Coronet, G-Suite, HubSpot, JobDiva, Microsoft Dynamics, Office 365, PhoneWagon, SalesForce, SalesForce Essentials, Surfly Business, Surfly Enterprise, Unytalk, VisuWell, and Zapier. Some of these are free, but over half require an additional paid subscription.
What Customer Service Does Vonage Offer?
-
+
Vonage offers email, live chat, and phone support. Email and live chat are available 24/7, but responses can be very slow. Phone service is available in the United States from Monday to Friday (8am to 12am, ET), and from Saturday to Sunday (9am to 9pm, ET). International phone support is also available with varying hours.
Does Vonage Have Video Conferencing?
-
+
Yes, Vonage offers video conferencing through the Vonage Meetings app. It’s available for free with all Vonage Business Communications (VoIP) subscriptions, and it enables you to host conferences with over 100 participants. Vonage Meetings also includes tools such as screen sharing, file sharing, and the ability to join a call without downloading the desktop or mobile app.
Does Vonage Have Security Features?
-
+
Vonage provides little transparency about its security features, but it boasts certification and compliance with ISO 27001, PCI-DSS, SOC, and GDPR. It claims to safeguard customer data, and it’s safe to assume that it uses highly secure, state-of-the-art physical data centers.
Is Vonage HIPAA Compliant?
-
+
Yes, Vonage is HIPAA compliant. With the Vonage Video API and the SMS API, you can integrate HIPAA-compliant video and text communication solutions with a healthcare app. Most of Vonage’s communication products have the HITRUST CSF security certification. However, we’d suggest speaking with the Vonage team to ensure its HIPAA compliant VoIP solutions are right for you.
Contributing to Top10.com, Daniel’s writing focuses on technology, science, and dependable reviews. He has been a regular critic of software and products from various industries for several years, often utilizing his academic background in the sciences.

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7 months ago

I liked their service. I feel like Vonage offers a good product for a fair price.

7 months ago

Vonage is the go to service if you need a business number other than your cell phone.

7 months ago

Vonage is a good product and did exactly what I needed. I would definitely recommend.

7 months ago

Vonage was cost effective and had decent quality at the time I tried their services.

7 months ago

Vonage provides reliable clear phone service for an incredible rate. I never had any problems with Vonage while I used their service.

8 months ago

I have been a customer of Vonage for years and they are an excellent vehicle for this kind of communication.

8 months ago

Vonage phone service was easy to use and the quality was great. I would use them again.

2 years ago

Excellent customer service, excellent plans, very happy with management I would highly recommend vonage

2 years ago

I haven't used any other VoIP so I consider Vonage the best for me.

2 years ago

I set up the service for my mom and dad at their house to get lower rates as compared to the standard phone service. Set up was quick and easy.

2 years ago

I get great service from Vonage. No complaints. Calls are clear. Billing is annual and automatic.

2 years ago

I think Vonage is a big help and does a lot for resources in otherwise I haven't had any bad problems with Vonage

2 years ago

Great product at a fair price, easy to use, quality of service outstanding. Customer service great

2 years ago

I have used them for many years without a problem

2 years ago

I have never had a problem completing calls or receiving emails with the transcripts of voice messages

2 years ago

It always works. It's less expensive than a regular phone company, however it doesn't work when the electric goes out, so you need a cell phone so you can report the power outage.

2 years ago

Dislike cost. Like quality of voice and quality of sound. Their customer service has a fast response

2 years ago

We live in a rural where cell service doesn't work but we do have internet. Vonage is dependable and clear reception.

2 years ago

It's easy to use and offers many features for a low cost. I wish I would've switched to Vonage years ago.

2 years ago

Sometimes it fails to work so no calls can be used and calls are not being received. But mostly it works well.

Vonage