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Vonage VoIP Review 2024

Excellent Call Quality and Reliability
By Daniel BlechyndenBy Daniel Blechynden -
Last Updated: May 31, 2023
1,445 reviews
by
logo-VONAGE
Visit Site
Pricing
From $13.99/user/month
Video conferencing
100 participants
Free Trial
-

Our Verdict

Is Vonage Worth Signing Up For?

Vonage is a leading VoIP service provider, offering solutions for businesses of all shapes and sizes. Its cheapest plan starts at $19.99 per user, although volume discounts are available, and all plans are highly scalable. Vonage stands out due to its attractive mobile interface, excellent functionality, and integrations with third-party CRMs and other platforms. Live support is a little limited, but the self-help resources are excellent. 

Pricing
From $13.99/user/month
Video conferencing
100 participants
Free Trial
-

Vonage at a Glance

9.7
Editorial Score

Features

IVR, third-party integrations, sentiment analysis, spam/bot/fraud prevention, & progamable solutions
9.5

Uptime

99.999%
10.0

Integrations

26 communication integrations
10.0

Support

Mon-Sat phone support, live chat and email
9.5

Analytical Tools

Several advanced analytical tools
9.5

Vonage Pros & Cons

PROS

Highly scalable
Attractive mobile apps
Great CRM integrations

CONS

No free trial or test version
Limited live support

Top Vonage Reviews

Sam Nolan
useful softphone system for my business
useful softphone system for my business
Kenneth Lebreton
Gilbert is the best rep i ever dealt…
Gilbert is the best rep i ever dealt with. Polite,professional and good sense of humor.
E
Edwin Lee
The process was simple and they immediately connected me to an account manager, Gilbert H who was super helpful in setting up services with my business. I am excited to get things started with Vonage!
See all Vonage reviews

How do I know I can trust this Vonage review?

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Vonage  Vonage Visit Site

Features Available with Vonage Business VoIP

Vonage lacks a few minor features with its cheaper plans, but with Premium and Advanced subscriptions there’s loads on offer. 

Vonage Meetings

All Vonage VoIP plans come with access to the Vonage Meetings video conferencing software. It’s an excellent tool enabling large meetings between team members. You can send out guest invitations if required, and there are screen sharing and meeting recording tools.

Integrated Admin Tools

There’s also an advanced admin portal that’s particularly useful for larger businesses. It enables you to manage every aspect of your phone system from a central hub, which should streamline general operations. In addition, your admin portal enables you to control access permissions while showing real-time activity associated with your account. 

Business Inbox

Vonage Business Inbox is a separate add-on that will cost you $9.99 per month, but it’s worth considering. It enables you to gather SMS, MMS, and Facebook Messenger conversations in a single inbox so you can manage and reply to them efficiently. 

Voicemail to Email

The voicemail to email tool does exactly what its name suggests—transcribes any voicemails and sends them to the specified email address. An MP3 recording will also be sent as an attachment, enabling you to listen to and/or save it as required.

Call Recording

Vonage offers excellent call recording options. You can configure the app to record all calls, or you can use on-demand call recording to save the most important ones. You can also record inbound and outbound company calls according to specific rules, which you can set. 

Vonage Security and Reliability

Vonage claims to be “putting a variety of safeguards in place” to protect customer data. Without listing the exact measures it uses, it does show compliance and certification from various bodies, including HITRUST, ISO 27001, PCI-DSS, and SOC. It’s also compliant with GDPR regulations. 

Vonage Integrations

Vonage offers 20 integrations with various CRM and business apps. The business apps, which include Microsoft Teams and Surfly, are available with all plans. However, you will need to upgrade to one of the 2 high-end plans to access CRM integrations, which include Bullhorn, G-Suite, Hubspot, Office 365, Salesforce, Sugar CRM, ZenDesk, Zoho, and others. 

Some of Vonage’s integrations are free, but many of them require an additional monthly fee. Connecting your apps to Vonage is a simple process, and no specialized tech skills are required. On top of this, many of the integrations are customizable.

Vonage App

Vonage has a highly functional mobile app for both iOS and Android devices. It offers full text, voice, and video calling, along with team messaging, call forwarding, and various other tools. You can also sync accounts across multiple devices. 

The mobile interface is attractive and easy to navigate. There are loads of VoIP tools, but these are cleverly spread throughout the app so things never seem too cluttered or confusing. Another noteworthy feature is the App Center, which enables you to integrate your mobile VoIP with various other business and productivity apps.

Vonage Customer Support

Vonage offers live chat, phone, and email support. Email tickets can be viewed through your management portal. Phone support is available from Monday to Friday (8am to 12am, ET), and from Saturday to Sunday (9am to 9pm, ET). The live chat is only accessible through the integrated chatbot, and it’s very slow. At one point, we wanted to ask a simple question about Vonage’s call recording features. However, we had to give up after not receiving a response for over an hour. 

On the plus side, there are plenty of self-help resources available through the Business Support Center. Various articles and guides are available, including a comprehensive Getting Started section and a thorough range of FAQs. A selection of other informational and training content can be found under the Resources page of the main website.

Pricing & Special Offers

Vonage offers three Unified Communications plans, with prices ranging from $19.99 to $39.99 per month for a single user. The price per user decreases as you add more users, and all plans with 100+ users are custom priced. 

Plan
Mobile Plan
Premium Plan
Advanced Plan
Price per single user
$13.99/month
$20.99/month
$27.99/month
Price per 50 users
$10.49/month
$17.49/month
$24.49/month
Unlimited calls & SMS
Auto attendant
X
CRM integrations
X
Visual voicemail
X
X
Call recording
X
X

The cheapest Mobile plan starts at $13.99 per month with a single user and includes unlimited SMS and calls, as well as access to the Vonage App Center. The Premium plan (starting at $20.99 per month) adds CRM integrations and a multi-level auto attendant, and an Advanced subscription (starting at $27.99 per month) adds call recording and visual voicemail. 

Hardware phones and other products are available for purchase through the Vonage website. Various add-ons are available during the checkout process, including toll-free numbers ($49.99 per month), voicemail transcription ($4.99 per month), and a call queue tool ($14.99 per month). You can also purchase premium support services if required.

Vonage  Vonage Visit Site

How Vonage Compares to Other VOIP Services


Vonage
RingCentral
Ooma Office
Grasshopper
Base Price
$13.99
$19.99
$19.95
$23.00 for 4 extensions
Free Trial
No
5 users, 50 minutes each
30 days
30 days
Mobile App
Yes
Yes
Yes
Yes
Video Calling
Yes
Yes
Yes
Yes
Integrations
20
Hundreds
Most major CRMs
None
Support
Email, live chat, business-hours phone, support site
24/7 phone, online ticketing, support site
24/7 phone, online ticketing, support site
24/7 phone, support site

Vonage vs RingCentral

RingCentral is another notable VoIP service provider, and like Vonage, it has options for businesses of all sizes. RingCentral is slightly more expensive, but it boasts hundreds of integrations compared to Vonage’s 20, and its 24/7 support is excellent. RingCentral is also very transparent about its security practices, which are up there with the best we’ve seen. 

Vonage vs Ooma Office

Ooma Office is slightly more expensive than Vonage, but it offers many more advanced features. For one, it’s compatible with analog phones (with extra hardware), and it has an excellent IVR system. Ooma Office also has a 30-day free trial, which Vonage lacks. 

Vonage vs Grasshopper

Grasshopper is a very affordable VoIP service provider that’s excellent for small- and medium-sized businesses. It has a handy free trial and a user-friendly mobile app, but some features are a little limited. For example, Grasshopper doesn’t offer any integrations or video conferencing features, which are two things that Vonage excels at.

Bottom Line

Vonage is a highly regarded VoIP service provider, and it’s easy to see why. It’s relatively affordable when compared to the competition, offers a load of useful features, and is backed by a user-friendly interface and mobile app. While some aspects of live support are a little limited, there’s a comprehensive help center with useful guides, tutorials, FAQs, and other resources. 

Some of Vonage’s standout features include its Business Inbox, the Vonage Meetings video conferencing tool, and its voicemail to email tool. While the full details of its security practices are not available on its website, Vonage has certifications from a number of noteworthy organizations and is GDPR compliant.

On the downside, there’s no free trial or way to test the platform without a premium subscription. But if you’re looking for a scalable VoIP solution or a decent phone company, Vonage is certainly worth considering.

Frequently Asked Questions
What is Vonage's best feature?+-

Vonage offers advanced VoIP solutions, and its integrated text, voice, and video calling options stand out as excellent. It has a tidy user interface, boasts loads of advanced features, including call recording and voicemail to text, and offers integrations with a number of third-party platforms. There’s also a neat Business Inbox add-on, and the platform’s mobile apps are highly functional and intuitive.

What Does Vonage Integrate With?+-

Vonage boasts 20 integrations with business and CRM platforms, including Apptivo Estimates, Apptiva Invoices, Authvia, Bullhorn, Clio, ConnectWise, Coronet, G-Suite, HubSpot, JobDiva, Microsoft Dynamics, Office 365, PhoneWagon, SalesForce, SalesForce Essentials, Surfly Business, Surfly Enterprise, Unytalk, VisuWell, and Zapier. Some of these are free, but over half require an additional paid subscription.

What Customer Service Does Vonage Offer?+-

Vonage offers email, live chat, and phone support. Email and live chat are available 24/7, but responses can be very slow. Phone service is available in the United States from Monday to Friday (8am to 12am, ET), and from Saturday to Sunday (9am to 9pm, ET). International phone support is also available with varying hours.

Does Vonage Have Video Conferencing?+-

Yes, Vonage offers video conferencing through the Vonage Meetings app. It’s available for free with all Vonage Business Communications (VoIP) subscriptions, and it enables you to host conferences with over 100 participants. Vonage Meetings also includes tools such as screen sharing, file sharing, and the ability to join a call without downloading the desktop or mobile app.

Does Vonage Have Security Features?+-

Vonage provides little transparency about its security features, but it boasts certification and compliance with ISO 27001, PCI-DSS, SOC, and GDPR. It claims to safeguard customer data, and it’s safe to assume that it uses highly secure, state-of-the-art physical data centers.

Is Vonage HIPAA Compliant?+-

Yes, Vonage is HIPAA compliant. With the Vonage Video API and the SMS API, you can integrate HIPAA-compliant video and text communication solutions with a healthcare app. Most of Vonage’s communication products have the HITRUST CSF security certification. However, we’d suggest speaking with the Vonage team to ensure its HIPAA compliant VoIP solutions are right for you.

Daniel Blechynden writes for Top10.com and specializes in tech, with a focus on web hosting and website building, personal finance and investing, the sciences, and digital marketing. He holds degrees in Chemistry and Marine Science from the University of Western Australia and has written for a number of leading publications, including TechRadar, Tom's Guide, CampingAussie.com, and IT Pro Portal.

Vonage reviews

Excellent • Reviews 1,445
on
Excellent
78%
Great
3%
Average
1%
Poor
2%
Bad
16%
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Sam Nolan
5 months ago
useful softphone system for my business
useful softphone system for my business
Kenneth Lebreton
10 months ago
Gilbert is the best rep i ever dealt…
Gilbert is the best rep i ever dealt with. Polite,professional and good sense of humor.
E
10 months ago
Edwin Lee
The process was simple and they immediately connected me to an account manager, Gilbert H who was super helpful in setting up services with my business. I am excited to get things started with Vonage!
DR
Donna Rand
10 months ago
Emiliano and Gilbert are a dynamic duo
Emiliano and Gilbert are a dynamic duo! They were very warm professional and courteous! Gilbert was generous in addition to the other accolades I have given them. The world be a better place if we could duplicate their customer service skills. Thank you so much. It was a smooth and easy transition to Vonage.

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