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RingCentral Review 2022

Daniel Blechynden

In a Nutshell

RingCentral is one of the most popular VoIP platforms on the market. It offers advanced solutions including text, voice, and video communication, and its versatile apps are attractive and easy to use. Advanced reporting and analytics are available, and there are app integrations with numerous 3rd-party platforms. Overall, RingCentral is an option worth considering for businesses of all shapes and sizes who need advanced VoIP solutions.

pros

  • Free trial
  • 3rd-party integrations
  • Great mobile apps

cons

  • A little expensive
  • Basic plan is limited

RingCentral MVP RingCentral MVP Visit Site

RingCentral Pricing & Plans - How Much Does RingCentral Cost?

RingCentral has 4 MVP (message, video, phone) plans that are designed for business users. Every plan is available with anywhere from 1 to 999+ users, and the price per user decreases as you add extra team members. You will also save up to 31% with an annual subscription, and a free trial that supports up to 5 users.


Essentials
Standard
Premium
Ultimate

Price per user, per month 

From $19.99

From $27.99

From $34.99

From $49.99

Unlimited users

X (Max 20)

Video meetings

X

Real-time analytics

X

X

Device status reports and alerts

X

X

X

The cheapest Essentials plan includes phone and message service for up to 20 users, making it a viable option for small businesses. Prices range from $29.99 to $39.99 per user, per month. Monthly costs may be as low as $19.99 with an annual payment. You will have access to unlimited calling within the US and Canada. 

Upgrading to the Standard plan ($32.99 to $49.99 per user, per month) enables you to add an unlimited number of users to your VoIP system. It also includes unlimited internet faxing, a range of integrations with 3rd-party apps, and video conferencing tools supporting up to 100 participants. 

The Premium ($42.99 to $54.99 per user, per month) and Ultimate ($52.99 to $69.99 per user, per month) plans add even more advanced tools. These include additional app integrations, various developer tools, and real-time analytics. 

Along with its VoIP solutions, RingCentral has both Video and Contact Center products. Signing up for RingCentral Video Pro will enable you to host meetings with up to 100 participants for free. The RingCentral Video Pro+ subscription (from $14.99 per month) adds various advanced features. 

The Contact Center solutions vary according to your requirements. Prices are developed on a case-by-case basis, and you will need to speak with the RingCentral team to find out more. 

RingCentral is similarly priced to many of its main competitors. For example, Grasshopper’s Solo plan starts at $29 per month. There are a few cheaper options, though, such as Phone by Web.com, which starts at $14.99 per month.

RingCentral Available Features

RingCentral MVP is a popular VoIP system that has a wide range of features for businesses of all shapes and sizes. 

Versatile Communication Solutions

RingCentral MVP boasts full messaging, audio calling, and video conferencing capabilities. It’s available on Windows, Mac, iOS, and Android devices, and it supports large teams of 1,000+ users. The apps are attractive and easy to use, and they boast modern user interfaces and loads of tools. 

A Choice of Phone Numbers

When you get started with RingCentral, you will be able to choose from a wide range of phone numbers. More than 200 local area codes are available, along with various toll-free and vanity numbers. The more advanced plans also enable you to add virtual numbers from more than 100 different countries. 

Administration Tools

There are numerous admin features built into RingCentral’s business phone system. These include auto attendant, on-hold music, greeting, and call monitoring tools. You can assign access permissions to employees, and a range of data and analytics tools are available for you to monitor their performance. 

Visual Voicemail

RingCentral’s Visual Voicemail tool provides accurate voicemail-to-text solutions. It’s a useful option for those who can’t listen to audio messages all the time, as it enables you to keep up to date with who has tried to call and why.

Security and Reliability

RingCentral is known for its excellent security systems. It employs a range of security methods, including both physical data center security and digital security, to ensure your sensitive data is never compromised. 

For example, all transmissions are protected by encryption and Transport Layer Security (TLS), ensuring they can’t be hacked. Zero-knowledge encryption is advertised to be coming soon, adding another layer of protection for companies working with highly sensitive data. 

All infrastructure is protected by advanced software and network security measures. These include powerful firewalls, multi-factor authentication for admin personnel, proactive system monitoring, and state-of-the-art intrusion-detection systems. 

To support its built-in security procedures, RingCentral has a range of security certifications. These include ISO27001, ISO27017, and ISO27018 certifications, which relate to data security. It also boasts full compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). However, you will have to reach out to RingCentral and request a Business Associate Agreement to take advantage of this. 

RingCentral Mobile App

The RingCentral mobile app is available for both iOS and Android devices. It’s quite well-designed and easy to get the hang of using, although we did find it a little cluttered. It supports messaging, audio calls, and video meetings.

There are a range of other tools that make the RingCentral app really stand out. You can schedule meetings, make calls using your carrier network, manage your contacts, and perform various actions through integrations with 3rd-party apps. 

RingCentral Integrations

RingCentral boasts loads of integrations through its native App Gallery where you’ll find apps for everything from video conferencing to collaboration and marketing automation. 

All apps are clearly categorized, and there’s a search bar that you can use to find specific options. For example, a quick look at the customer relationship management (CRM) category reveals 94 apps. Here, you will find integrations with loads of popular CRMs, including Salesforce, Zendesk, ServiceNow, and Zoho CRM. There are also options for everything from productivity and workflow management to instant messaging and email marketing. 

Another thing that’s worth noting here is RingCentral’s developer tools. In the RingCentral Developers Hub, you will find the documentation and tools required to create your own integration and link RingCentral to your other business productivity apps. Of course, you will need a significant amount of programming knowledge to be able to do this. 

There’s also a portal that enables you to suggest an app for development. If there’s an integration with a particularly well-known platform that you think could be useful, you can suggest it here.

Help and Support

RingCentral’s live customer support is limited to 24/7 phone and online ticketing. It can take some time to get a response via the online ticketing method, but the support agents are generally friendly and knowledgeable. 

There’s also a large selection of self-help resources. The bubble that might appear to open a live chat bubble instead leads you to a built-in chatbot. Conversing with it is a surprisingly effective way to find relevant articles and guides in a fast, efficient manner. 

However, you can also browse the knowledge base yourself. You will find everything from video guides and tutorials to quick-start guides and integration documentation. There’s also a community forum, along with a comprehensive training center with resources designed for in-house training.

How RingCentral Compares to Other VoIP Providers


RingCentral
Vonage
Grasshopper
Phone by web.com

Base price

$19.99/user/month

$14.99/user/month

$23/month for 4 extn.

$14.99/user/month

Free trial

5 users, 50 minutes each

No

7 days

No

Mobile app

Android, iOS

Android, iOS

Android, iOS

Android, iOS

Video calling

Yes

Yes

No

No

Integrations

Hundreds

20

None

None

Support

24/7 phone, online ticketing, support site

Email, live chat, business-hours phone, support site

24/7 phone, support site

Email, chatbot, FAQ page

RingCentral vs Vonage

Vonage is another top-rated option that sits right alongside RingCentral as one of the best VoIP service providers on the market. RingCentral is slightly more expensive, but it also boasts industry-leading security and integrations with hundreds of 3rd-party apps. 

RingCentral vs Grasshopper

Grasshopper is a cheaper alternative to RingCentral, but it’s also much more basic. It doesn’t offer the 3rd-party integrations that RingCentral does, and there are no video calling features. However, it remains a decent option for those who require a basic voice and text VoIP solution. 

Ringcentral vs Phone by web.com

Phone by Web.com is a basic VoIP option that’s much simpler than RingCentral. The $14.99 subscription fee provides access to 2 numbers, making it a good option for small businesses. However, it lacks advanced features like video calling, 3rd-party app integrations, and a support site. 

Is RingCentral Right For Your Business?

All things considered, RingCentral MVP offers some of the best business VoIP solutions we’ve seen. It’s a little on the expensive side, but there are options for everyone from individual entrepreneurs to enterprise-level companies. 

Everything RingCentral does, it does professionally. Its security measures leave nothing to be desired, it’s available on a selection of mobile and desktop operating systems, and there are integrations with hundreds of 3rd-party platforms. 

You will also benefit from attractive user interfaces across the board. Access controls are available for those managing large teams, and the 24/7 phone support team is responsive and knowledgeable. There’s even a selection of user guides and videos to help you get started. 

The bottom line: RingCentral is a VoIP option worth considering for businesses of all shapes and sizes. We’d suggest taking advantage of its free trial and giving it a go if you need an advanced VoIP program that supports video conferencing.

Frequently Asked Questions
What is RingCentral's best feature?
-
+
RingCentral’s best feature is the fast, reliable VoIP solutions it provides. All services are beginner-friendly and designed for the average office worker without specialist tech skills. It’s backed by industry-standard security, and there are loads of integrations and collaboration tools.
What Does RingCentral Integrate With?
-
+
RingCentral integrates with hundreds of 3rd-party platforms. These integrations are available through the RingCentral App Center, which makes it very easy to connect platforms. You will find integrations with everything from sales and CRM programs to cloud storage apps.
Does RingCentral Have Good Customer Service?
-
+
Yes, RingCentral has excellent customer service. Live chat is notably absent, but you can speak with support staff via the 24/7 phone line. There’s also a slightly slower online ticketing option, along with loads of self-help resources, guides, and tutorials.
Is RingCentral free?
-
+
No, RingCentral’s VoIP solutions require a premium subscription. There’s a 14-day free trial, and prices start from $19.99 per month for its MVP (messaging, video, phone) solutions. There is a free RingCentral video-conferencing app that supports up to 100 members, which is available on both desktop and mobile devices.
Does RingCentral Have Security Features?
-
+
Yes, RingCentral has transparent security procedures that provide more than enough protection for your business phone system. For starters, it uses transport layer security (TLS) and AES encryption to ensure all data is secure during transmission. Powerful firewalls are in place, multi-factor authentication is available, and all data centers are secured with advanced monitoring and electronic solutions.
Is RingCentral HIPAA Compliant?
-
+
RingCentral can be HIPAA compliant. By default, it’s not. However, you can request a Business Associate Agreement from RingCentral, and it will act in accordance with its HIPAA obligations.
Contributing to Top10.com, Daniel’s writing focuses on technology, science, and dependable reviews. He has been a regular critic of software and products from various industries for several years, often utilizing his academic background in the sciences.

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8 months ago

You can use RingCentral for a variety of things. That they're on the smartphone is cool.

9 months ago

The value I pay for it is great and this company is reliable, safe and professional.

9 months ago

It is easy to use and meets all my needs as it relates to making calls. It keeps me connected to others.

9 months ago

RingCentral is by far one of the leading VoIP phone call systems. It's a great transition from an analog system to a VoIP system.

9 months ago

RingCentral went above and beyond to make me not only a very happy customer by listening to me and valuing my business, they also gave me incentives to recommend them to others.

9 months ago

Simple to use. Quality of call was exceptional. It sounded perfect, good clarity. Billing was always right. Never had a problem.

9 months ago

I love the customer service and how fast the network is... It's great service with hardly no problems.

10 months ago

Making and receiving calls works well. I haven't had any significant problems or issues with the system or with using it.

10 months ago

It is a great platform for customer service. I have been using it at work for years.

10 months ago

Very easy to use and reliable. Very innovative. The experience it provides is very reliable.

10 months ago

I really had a good experience with this service. I did have one problem, but they resolved it, so 5 stars.

10 months ago

We switch to RingCentral from Vonage. It is so much better. It has a lot of features that we can use. It is a lot more affordable. And ease-of-use is fantastic.

10 months ago

RingCentral has a very innovative platform, is very intuitive and customer friendly.

a year ago

Using VOIP is almost second nature. My VOIP works better than my traditional cell phone service.

a year ago

I use this daily, the video calls and calls/texts over the internet come through clearly and accurately and I feel like it uses less bandwidth than Zoom. Our calls and video conferences are almost never dropped on RingCentral.

a year ago

They are good, and the upgrades are really smooth. So far this has been best.

2 years ago

I really like how simple and easy this is to use. wasn't confused at all. definitely going to keep this around.

2 years ago

Sometimes the site is a bit slow. But over all I love ring central. Customer service is great and always calls back when they say they will.

2 years ago

I've never had a bad experience with them. Their customer service is skilled and very patient.

2 years ago

Love Ring Central. No problems with the service. Several people in my subdivision use as well.

RingCentral MVP