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Ooma Office Review (2024)

Comprehensive VoIP Solution
By Daniel BlechyndenBy Daniel Blechynden -
Last Updated: May 31, 2023
1,545 reviews
by
logo-OOMA OFFICE
Visit Site
Pricing
From $19.95/month per user
Video conferencing
100 participants
Free Trial
V

Our Verdict

Is Ooma Office Worth Signing Up For?

Ooma Office offers streamlined, no-frills VoIP solutions. They are excellent for smaller businesses requiring simple communication tools, but there are few advanced tools or extra features. One thing that stands out is the platform’s great call management tools, including call recording and voicemail transcription. There are few integrations and its security practices are unclear, but these will be minor flaws for many potential users.


Pricing
From $19.95/month per user
Video conferencing
100 participants
Free Trial
V

Ooma Office at a Glance

7.8
Editorial Score

Features

IVR, third-party integrations and advanced analytics
8.0

Uptime

99.996%
7.0

Integrations

5 integrations
6.0

Support

24/7 support line + 24/7 live online chat
10.0

Analytical Tools

Analytical reports & filters
8.0

Ooma Office Pros & Cons

PROS

Tidy mobile app
Great call management tools
Integrated virtual receptionist

CONS

Very limited software integrations
Unclear security practices

Top Ooma Office Reviews

DK
Dan K
I have used Ooma for >8 years now
I have used Ooma for >8 years now. No issues although sometimes a bit of artifact/static. Customer service was excellent when I call with issues. I had to move back to a land line eventually for work reasons but great experience on my end.
Libby McGinn
Excellent from sales to service
From sales to service, I've had zero negative experience with them. I've had the service for three months now and so far we've had no problems with the system. And my one call to customer service so far was easy and I had my answer. I've just heard from other colleagues about the problems they're having with their particular VoIP system. Ooma - so far so good. And the email sent for each message is invaluable for me.
S Henry
Smart switch
We decided to switch to Ooma about 4 years ago. It turned out to be the greatest decision we made. We were relocating and thanks to the VOIP service we were able to keep our phones active even when our phone lines were not set up in our new building. Ooma has a prompt customer service team when needed and they offer a wide range of products for any office/warehouse situation
See all Ooma Office reviews

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Ooma Office Available Features

Both Ooma Office plans are backed by a selection of excellent features. Some of the more advanced features, such as call recording, are only available with the Office Pro plan. 

Virtual Receptionist

With Ooma Office’s virtual receptionist tool, you can set up a streamlined virtual receptionist to help direct incoming calls to the right department. It enables you to create custom messages, route calls, and create different language menu options. 

On-Hold Music

Adding on-hold music to your VoIP system will help you ensure customers don’t get bored and hang up on you after being placed on hold. Adding on-hold music is as simple as uploading it to your Ooma Office Manager account and configuring its play settings. 

Call Recording

With Ooma Office Pro, you can record calls in a simple, efficient manner. Both permanent and on-demand call recording are available, and you can save MP3 recordings for later use. 

Voicemail Transcription

Ooma Office Pro also enables you to set up automatic voicemail transcription. This is an excellent tool if you don’t always have time to listen to your voicemails. A transcription will be forwarded to a specified email address, along with an MP3 attachment of the audio message.

Security and Reliability

Ooma offers little information about the security processes it employs with its Ooma Office software. We were able to find an article on the company blog that states that all voice data is securely encrypted using Secure Real-Time Transport Protocol (SRTP) technology. End-to-end encryption is available if both parties are using Ooma Office, although encryption isn’t available at all if you use the Ooma calling app.

Ooma Office Integrations

There are a couple of tools that enable you to import contacts quickly from a small number of sources, including Microsoft Outlook. You can also link your Ooma Office account with an overhead paging system. But overall, Ooma Office has no app or extension market and offers little in the way of integrations. 

Custom integrations aren’t possible with Ooma Office, as it provides no application programming interface (API) access. However, Ooma also offers an advanced Enterprise VoIP solution separate from Ooma Office that does include developer tools. 

Ooma Office App

The Ooma Office mobile app is free for both Android and iOS devices. It enables you to use your VoIP system as you would a normal mobile phone. Calls can be transmitted over either WiFi or your mobile data connection, and it uses a surprisingly small amount of data. 

With the app, you can perform a variety of actions. At the most basic level, you can make and receive calls and send and receive SMS messages. You can also transfer calls, manage your Ooma Office account, and listen to voicemail. There are various team communication tools to help you collaborate efficiently.

Ooma Office Customer Support

Ooma Office is backed by a decent support center with a number of self-help resources. Here, you will find complete manuals for all Ooma Office products, including the mobile app. There’s also a getting started guide, along with various articles and tutorials detailing common actions. 

Ooma claims that it has customer service agents available 24/7 via phone or live chat. Local phone numbers are available in both the US and Canada. But the live chat service didn’t live up to expectations. We tried to speak with an agent a few times, and every time we received a message stating that support staff was unavailable.

Pricing & Special Offers

There are 2 Ooma Office plans, and while there’s no free trial or free-forever version, there is a 30-day money-back guarantee. A basic Ooma Office subscription will set you back $19.95 per month, per user. It includes full access to the mobile app, call forwarding, SMS messaging, and a selection of other call management tools. 


Ooma Office
Ooma Office Pro

Price per user

$19.95/month

$24.95/month

Virtual Receptionist

Mobile App

SMS Messaging

Video Conferencing

X

Desktop App

X

Voicemail Transcription

X

The more advanced Ooma Office Pro plan ($24.95 per month, per user) adds video conferencing, call recording, voicemail transcription, and access to the desktop app. Additional numbers can be added to your plan at an extra cost, which varies according to your location and the type of number you need.

How Ooma Office Compares to Other Voip Services


Ooma Office
RingCentral
Vonage
Grasshopper

Base price

$19.95/month

$19.99/month

$14.99/month

$23/month (4 extensions)

Free Trial

No

5 users, 50 minutes each

No

7 days

Mobile App

Android, iOS

Android, iOS

Android, iOS

Android, iOS

Video Calling

Yes (with upgrade)

Yes

Yes

Yes

Integrations

No

Hundreds

20

None

Support

24/7 phone, 24/7 live chat, support site

24/7 phone, online ticketing, support site

24/7 email, 24/7 live chat, business-hours phone, support site

24/7 phone, support site

Ooma Office vs RingCentral

RingCentral is similarly priced to Ooma Office, but it offers much more advanced VoIP solutions. There are hundreds of integrations to take advantage of, and RingCentral is clear about the security methods it employs. However, Ooma Office is basic and easy to use, making it a better option for those looking for a no-frills solution. 

Ooma Office vs Vonage

Vonage and Ooma Office offer quite similar VoIP solutions. Vonage is slightly cheaper, and it integrates with a small number of customer relationship management (CRM) and other workflow management platforms. But Ooma Office’s call management features are hard to look past, and they stand out above Vonage’s. 

Ooma Office vs Grasshopper

Grasshopper is a more budget-friendly alternative to Ooma Office. It boasts a similar service to Ooma office, with no integrations or advanced features. However, it also lacks video conferencing features, which may be an issue if your business conducts a lot of virtual meetings.

Bottom Line

All things considered, Ooma Office is an excellent option for businesses that don’t need a fancy VoIP platform. It lacks advanced features and integrations with 3rd-party apps, but its call management features are excellent. 

All Ooma Office subscribers will have access to features such as a virtual receptionist and on-hold music. A Pro plan unlocks more advanced tools such as call recording and voicemail to email. 

On the downside, the company is quite secretive about its security practices. The self-help support site is decent, but the live support is far from what we expected. Despite claiming 24/7 customer service, we were unable to reach a live chat agent at any point in time. 

There’s no free trial, but Ooma Office has a 30-day money-back guarantee. We’d recommend taking advantage of this and giving it a try if you’re looking for a basic, easy-to-use VoIP solution for your business.

Frequently Asked Questions
Does Ooma Have Good Customer Service?+-

Ooma’s customer service appears good, but it has flaws. The company claims to offer 24/7 phone and live chat support. However, we were unable to reach the live chat team, despite trying multiple times in a day.

What Does Ooma Integrate With?+-

Ooma Office has very limited integrations. There’s no app store or integrations with 3rd-party CRMs or workflow management apps, and there’s no API to enable you to create custom integrations. You will be able to connect to a small number of overhead paging programs, and it’s possible to import contacts automatically from a few sources.

How much does Ooma Office cost?+-

There are 2 Ooma Office plans. A standard Ooma Office subscription will cost you $19.95 per user, per month. The more powerful Ooma Office Pro plan comes with a slightly higher $24.95 per user, per month price tag.

What is Ooma Office's best feature?+-

Ooma Office’s best feature is its call management toolkit. This includes everything from a virtual receptionist and on-hold music to call recording and voicemail transcription, enabling you to streamline your business communications.

Who uses Ooma Office?+-

Ooma Office is designed for small to medium businesses looking for a simple VoIP solution. It’s an excellent option for small teams requiring group communication and video conferencing tools. The call management tools also make it a decent option for businesses receiving a high volume of incoming communications.

Daniel Blechynden writes for Top10.com and specializes in tech, with a focus on web hosting and website building, personal finance and investing, the sciences, and digital marketing. He holds degrees in Chemistry and Marine Science from the University of Western Australia and has written for a number of leading publications, including TechRadar, Tom's Guide, CampingAussie.com, and IT Pro Portal.

Ooma Office reviews

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Excellent
73%
Great
7%
Average
2%
Poor
3%
Bad
14%
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DK
Dan K
3 weeks ago
I have used Ooma for >8 years now
I have used Ooma for >8 years now. No issues although sometimes a bit of artifact/static. Customer service was excellent when I call with issues. I had to move back to a land line eventually for work reasons but great experience on my end.
Libby McGinn
3 months ago
Excellent from sales to service
From sales to service, I've had zero negative experience with them. I've had the service for three months now and so far we've had no problems with the system. And my one call to customer service so far was easy and I had my answer. I've just heard from other colleagues about the problems they're having with their particular VoIP system. Ooma - so far so good. And the email sent for each message is invaluable for me.
S Henry
1 year ago
Smart switch
We decided to switch to Ooma about 4 years ago. It turned out to be the greatest decision we made. We were relocating and thanks to the VOIP service we were able to keep our phones active even when our phone lines were not set up in our new building. Ooma has a prompt customer service team when needed and they offer a wide range of products for any office/warehouse situation
JT
JH Turiel
1 year ago
9 years with Ooma and satisfied.
My business has been with Ooma for the last 9 years. We've had minimal issues (there was a problem with forwarding at one point that was resolved pretty quickly), and the crucial find me/follow me service we rely on has been solid. The app works well for outbound calling on our cellphones, and I use an analog adapter so I can also keep my trusty old rotary phone in service for the fun of it. and the price is far lower than we paid for our old VoIP provider (Speakeasy).

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