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Ooma Office Review (2022):

Easily collaborate teamwide with instant online meetings.

Daniel Blechynden

In a Nutshell

Ooma Office offers streamlined, no-frills VoIP solutions. They are excellent for smaller businesses requiring simple communication tools, but there are few advanced tools or extra features. One thing that stands out is the platform’s great call management tools, including call recording and voicemail transcription. There are few integrations and its security practices are unclear, but these will be minor flaws for many potential users.

pros

  • Tidy mobile app
  • Great call management tools
  • Integrated virtual receptionist

cons

  • Very limited software integrations
  • Unclear security practices

Ooma Office Ooma Office Visit Site

Ooma Office Pricing & Plans - How Much Does Ooma Office Cost? 

There are 2 Ooma Office plans, and while there’s no free trial or free-forever version, there is a 30-day money-back guarantee. A basic Ooma Office subscription will set you back $19.95 per month, per user. It includes full access to the mobile app, call forwarding, SMS messaging, and a selection of other call management tools. 


Ooma Office
Ooma Office Pro

Price per user

$19.95/month
$24.95/month
Virtual Receptionist
Mobile App
SMS Messaging
Video Conferencing
X
Desktop App
X
Voicemail Transcription
X

The more advanced Ooma Office Pro plan ($24.95 per month, per user) adds video conferencing, call recording, voicemail transcription, and access to the desktop app. Additional numbers can be added to your plan at an extra cost, which varies according to your location and the type of number you need.

Ooma Office Available Features

Both Ooma Office plans are backed by a selection of excellent features. Some of the more advanced features, such as call recording, are only available with the Office Pro plan. 

Virtual Receptionist

With Ooma Office’s virtual receptionist tool, you can set up a streamlined virtual receptionist to help direct incoming calls to the right department. It enables you to create custom messages, route calls, and create different language menu options. 

Ooma Office Virtual Receptionist

On-Hold Music

Adding on-hold music to your VoIP system will help you ensure customers don’t get bored and hang up on you after being placed on hold. Adding on-hold music is as simple as uploading it to your Ooma Office Manager account and configuring its play settings. 

Call Recording

With Ooma Office Pro, you can record calls in a simple, efficient manner. Both permanent and on-demand call recording are available, and you can save MP3 recordings for later use. 

Voicemail Transcription

Ooma Office Pro also enables you to set up automatic voicemail transcription. This is an excellent tool if you don’t always have time to listen to your voicemails. A transcription will be forwarded to a specified email address, along with an MP3 attachment of the audio message.

Security and Reliability

Ooma offers little information about the security processes it employs with its Ooma Office software. We were able to find an article on the company blog that states that all voice data is securely encrypted using Secure Real-Time Transport Protocol (SRTP) technology. End-to-end encryption is available if both parties are using Ooma Office, although encryption isn’t available at all if you use the Ooma calling app.

Ooma Office Mobile App

The Ooma Office mobile app is free for both Android and iOS devices. It enables you to use your VoIP system as you would a normal mobile phone. Calls can be transmitted over either WiFi or your mobile data connection, and it uses a surprisingly small amount of data. 

With the app, you can perform a variety of actions. At the most basic level, you can make and receive calls and send and receive SMS messages. You can also transfer calls, manage your Ooma Office account, and listen to voicemail. There are various team communication tools to help you collaborate efficiently.

Ooma Office Mobile App

Ooma Office Integrations

There are a couple of tools that enable you to import contacts quickly from a small number of sources, including Microsoft Outlook. You can also link your Ooma Office account with an overhead paging system. But overall, Ooma Office has no app or extension market and offers little in the way of integrations. 

Custom integrations aren’t possible with Ooma Office, as it provides no application programming interface (API) access. However, Ooma also offers an advanced Enterprise VoIP solution separate from Ooma Office that does include developer tools. 

Help and Support

Ooma Office is backed by a decent support center with a number of self-help resources. Here, you will find complete manuals for all Ooma Office products, including the mobile app. There’s also a getting started guide, along with various articles and tutorials detailing common actions. 

Ooma claims that it has customer service agents available 24/7 via phone or live chat. Local phone numbers are available in both the US and Canada. But the live chat service didn’t live up to expectations. We tried to speak with an agent a few times, and every time we received a message stating that support staff was unavailable.

How Ooma Office Compares to Other VoIP Providers


Ooma Office
RingCentral
Vonage
Grasshopper
Base price
$19.95/month
$19.99/month
$14.99/month
$23/month (4 extensions)
Free Trial
No
5 users, 50 minutes each
No
7 days
Mobile App
Android, iOS
Android, iOS
Android, iOS
Android, iOS
Video Calling
Yes (with upgrade)
Yes
Yes
Yes
Integrations
No
Hundreds
20
None
Support
24/7 phone, 24/7 live chat, support site
24/7 phone, online ticketing, support site
24/7 email, 24/7 live chat, business-hours phone, support site
24/7 phone, support site

Ooma Office vs RingCentral

RingCentral is similarly priced to Ooma Office, but it offers much more advanced VoIP solutions. There are hundreds of integrations to take advantage of, and RingCentral is clear about the security methods it employs. However, Ooma Office is basic and easy to use, making it a better option for those looking for a no-frills solution. 

Ooma Office vs Vonage

Vonage and Ooma Office offer quite similar VoIP solutions. Vonage is slightly cheaper, and it integrates with a small number of customer relationship management (CRM) and other workflow management platforms. But Ooma Office’s call management features are hard to look past, and they stand out above Vonage’s. 

Ooma Office vs Grasshopper

Grasshopper is a more budget-friendly alternative to Ooma Office. It boasts a similar service to Ooma office, with no integrations or advanced features. However, it also lacks video conferencing features, which may be an issue if your business conducts a lot of virtual meetings.

Is Ooma Office Right For Your Business? 

All things considered, Ooma Office is an excellent option for businesses that don’t need a fancy VoIP platform. It lacks advanced features and integrations with 3rd-party apps, but its call management features are excellent. 

All Ooma Office subscribers will have access to features such as a virtual receptionist and on-hold music. A Pro plan unlocks more advanced tools such as call recording and voicemail to email. 

On the downside, the company is quite secretive about its security practices. The self-help support site is decent, but the live support is far from what we expected. Despite claiming 24/7 customer service, we were unable to reach a live chat agent at any point in time. 

There’s no free trial, but Ooma Office has a 30-day money-back guarantee. We’d recommend taking advantage of this and giving it a try if you’re looking for a basic, easy-to-use VoIP solution for your business.

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Frequently Asked Questions
Does Ooma Have Good Customer Service?
-
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Ooma’s customer service appears good, but it has flaws. The company claims to offer 24/7 phone and live chat support. However, we were unable to reach the live chat team, despite trying multiple times in a day.
What Does Ooma Integrate With?
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+
Ooma Office has very limited integrations. There’s no app store or integrations with 3rd-party CRMs or workflow management apps, and there’s no API to enable you to create custom integrations. You will be able to connect to a small number of overhead paging programs, and it’s possible to import contacts automatically from a few sources.
How much does Ooma Office cost?
-
+
There are 2 Ooma Office plans. A standard Ooma Office subscription will cost you $19.95 per user, per month. The more powerful Ooma Office Pro plan comes with a slightly higher $24.95 per user, per month price tag.
What is Ooma Office's best feature?
-
+
Ooma Office’s best feature is its call management toolkit. This includes everything from a virtual receptionist and on-hold music to call recording and voicemail transcription, enabling you to streamline your business communications.
Who uses Ooma Office?
-
+
Ooma Office is designed for small to medium businesses looking for a simple VoIP solution. It’s an excellent option for small teams requiring group communication and video conferencing tools. The call management tools also make it a decent option for businesses receiving a high volume of incoming communications.
Contributing to many popular websites, Daniel’s writing focuses on technology, science, and dependable reviews. He holds degrees in Chemistry and Marine Science from the University of Western Australia and has been a regular critic of software, web hosting, website builders, and a variety of other tech products and services for several years, leaning on his academic background for rigor in research and writing.

Ooma Office customer reviews

Based on 47 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

a year ago

It is easy to install and use. It saves us lots of money and we have also installed it in our seasonal home.

a year ago

VoIP can be difficult for people who are not technologically savvy, and the Ooma really helped me when I was initially setting it up. The customer service and email is a really good feature and I would recommend it to anyone who is interested in purchasing this product.

a year ago

Ooma has been very easy to use, is very reasonably priced and has been very reliable. The upfront cost was high but it pays for itself. You have a good choice of features for different price points.

a year ago

I never have any problems with this service. The pricing is great and on point. And the one time I had to call customer service they were beyond excellent.

a year ago

I have been an Ooma customer for a long time. I like their free service which has been reliable for many years! Good job.

a year ago

Sound quality is great which is good because my hearing is not the best. The power input to the Ooma device is a little short and can fall out easily. Can take it when I travel and it is like I am at home.

a year ago

Works every time. Never had a call back that I did not give out my real number.

2 years ago

Always works and has clear call quality. Very cost effective and has good customer service

2 years ago

reception is clear and price is great. I get unlimited local and long distance calls for only state tax per month.

2 years ago

I have ooma at home. It's a great service and I hope they keep going strong

2 years ago

No issues - dependable service - reasonably priced - never fails, had it for a number of years now without issues

2 years ago

It's great. Saves me a fortune. And it works perfectly, as long as I have an Internet connection.

2 years ago

very affordable available if internet is running easy to install customer service needs to be upgraded

2 years ago

I really like Ooma Office, it is a great service and a great way to stay in touch with everyone. It has saved us a quite amount of money as well. The connections to other callers always go through and has great quality with the sound as well.

2 years ago

Low prices and completely replaces traditional line of communications for 99% of my needs.

2 years ago

Love the pricing. Hate when I can't use due to outages. Overall, Ooma is amazingly reliable.

2 years ago

Very cost effective, great voice call quality, worthwhile additional features, adding new features all of the time.

2 years ago

I really like OOma because it's inexpensive (after initially purchasing the Ooma unit and reliable as long as the power doesn't go out. The only thing I would change or add if I could is to be able to make international calls. My husband wanted to call a friend in Canada once but he couldn't.

2 years ago

It is a great value in that you still have a land line but at a budget cost. I find the service works pretty well.

2 years ago

Ooma is very inexpensive to purchase and provides a cheap way to have another phone service. I have very poor internet reception which knocks out my Ooma frequently.

Ooma Office