In a Nutshell
pros
- Pay-as-you-go plan available
- Integrations with Salesforce, Slack, and more
- Includes 24/7 customer support
cons
- Only includes a single phone number
- Basic plans only include calls within US and Canada
Standout Features
Zoom Phone is a VoIP service that offers both pay-as-you-go and unlimited calling plans. All plans include SMS messaging as well as call recording and voicemail transcription. Plus, Zoom Phone integrates with business software such as Salesforce, Slack, Google Workspace, and Microsoft 365. It also shares the same platform as Zoom’s video conferencing software. You can access Zoom Phone from any device, including iOS and Android smartphones.
- Pay as you go or purchase unlimited minutes
- Includes SMS messaging, call recording, and voicemail transcription
- Integrates with Salesforce, Slack, Google Workspace, and Microsoft 365
- Supports video conferencing through Zoom
- Use your own hardware or rent
- Supports single sign-on and 256-bit encryption
- 24/7 customer support
Integrations
Zoom Phone comes with integrations for business software including Salesforce, Slack, Google Workspace, and Microsoft 365. Enterprise clients can also access the Zoom Phone API to develop custom integrations.
Value for Money
Zoom Phone offers both pay-as-you-go and unlimited plans. The US & Canada Metered plan costs $10 per user per month plus $0.0318 per minute for calls within the US and Canada. The US & Canada Unlimited plan costs $15 per user per month and doesn’t charge per minute or per text.
The Pro Global Select plan includes unlimited domestic calling for 40 countries for $20 per user per month. International calling costs extra (unlimited plans start from $10 per month).
All 3 plans include 1 phone number for your business with unlimited extensions. You can add additional lines for $5 per line per month. These plans also enable you to hold video conferences using Zoom with up to 100 participants.
The Zoom United Business plan includes unlimited calling and video conferences with up to 300 participants. It costs $30 per user per month (minimum 10 users) and each user receives their own phone number.
Mobility
You can place calls and send text messages using the Zoom app for iOS and Android devices. The app also enables audio and video conferencing.
Scalability
Zoom Phone allows for scaling up your VoIP network as your business grows. You can easily add or remove users from your plan, and administrators can set up an unlimited number of extensions from your primary business phone number. Zoom Phone also allows call routing and group dialing so that anyone in a business team can answer calls to a specific extension. If you need extra lines for your business, you can add them at any time.
Ease of Setup and Management
Setting up Zoom Phone is straightforward and can be done through the Zoom desktop platform. You can assign user permissions and extensions, import contacts, and set up your digital voicemail. Zoom also has online tutorials that walk you through the setup process for supported VoIP desktop phones. If you need help at any point during the process, you can contact support by phone or live chat.
Once your VoIP network is set up, administrators are able to customize call routing plans and monitor network usage. Zoom Phone offers reports about how much time employees are spending in phone calls and video conferences. Administrators also have access to comprehensive activity logs.
Equipment
Zoom Phone is compatible with most AudioCodes, Cisco, Poly, and Yealink devices. You can use your existing VoIP hardware or rent desktop and conferencing hardware from Zoom.
Customer Service
Zoom provides 24/7 customer support by phone, email, and live chat. The company also has an online documentation center with over 100 tutorials and articles related to Zoom Phone.
International VoIP Calls
Zoom Phone supports unlimited domestic VoIP calling in the US, Canada, and more than 40 other countries. You can purchase unlimited international calling starting from $10 per month.
Unified Communications/Multi-Channel
Zoom Phone is integrated with Zoom’s video conferencing platform and runs on the same desktop and mobile apps. All Zoom Phone plans include unlimited length video conferences with up to 100 participants. The service also includes features such as SMS and MMS messaging, voicemail-to-email, and call recording and transcription.
Bottom Line
Zoom Phone is a suitable VoIP service for companies of all sizes. The service offers both pay-as-you-go and unlimited calling plans, and features like SMS messaging and call recording come standard. Zoom Phone also integrates with popular business software and is compatible with a variety of desktop phone hardware models. If you need help with set up or management, you can get support from Zoom 24/7.
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