8x8 Review

Hailey Lucas

In a Nutshell

8x8 is a hosted VoIP service that offers competitive rates for a business-focused service that comes with instant messaging and web conferencing included. The system allows for web conferencing, seamless integration with 3rd-party business applications, is part of a global communications system with top-notch security and extensive analytics, and is accessible from your office phones, desktop PCs, and mobile devices.


  • Affordable, flexible pricing
  • 99.9983% uptime


  • Limited call queuing options
  • No 24/7 live chat or phone service

8x8 8x8 Visit Site

Standout Features

For an affordable business VoIP service, 8x8 Virtual Office comes with an impressive list of features. The cloud-hosted PBX service comes with a standard auto attendant and allows you to easily move all your contacts over. The system can be used on both iPhone and Android, as well as desktop computers, and is easily managed through the online portal. Instant messaging is standard, and video conferencing is one of a number of features that makes it easier to hold “meetings” with large numbers of contacts regardless of where they’re located. Other options include extensive analytics to crunch the numbers for you, and the ability to connect your fax machine to the internet. The system is also easily integrated with a wide array of office products.


8x8 has some of the most extensive integration options of any brand on the market. Major CRM and business management players like Salesforce, Outlook, Smartoffice, and Netsuite are among over 30 different digital tools that can be integrated with your 8x8 account, helping improve your company’s productivity, workflow, and customer service. Outlook integration comes standard on 8x8 Virtual Office.

8x8 contacts integration allows users to upload and consolidate their contacts into their 8x8 virtual office desktop application directory. On the platform, they can be easily searched and sorted on desktop computers or mobile devices. Programs that can integrate their contacts with 8x8 include Gmail, Exchange, Office365, Outlook, and Skype for Business.

Businesswoman on VoIP phone

Value for Money

8x8 Pricing and Plans:

8x8 Express
Monthly price
$24/user billed annually (or $32 billed monthly)
$44/user billed annually (or $57 billed monthly)
Unlimited calling zone
14 countries
32 countries
46 countries
Media Storage
Auto attendant
Online call management
Conference bridge
Music on hold
Voice-to-email notification
Business SMS
Instant messaging
Presence detection

Ring groups
Web browser click-to-dial
Salesforce, netsuite and zendesk integrations
Web conferencing
Internet faxing
Call recording
Salesforce analytics
Outbound contact center

*Prices last updated January 2021


8x8 has mobile apps for both iPhone and Android which are downloadable from the Apple App Store and Google Play and allow you to operate the VoIP system from your mobile devices. The virtual office app allows you to access all of your personal and business contacts on your mobile device and use it to make secure business calls from any location.

You can also use the app to make personal calls using your 8x8 plan, saving you money on your cellular phone plan. This applies to both long distance and international calls. When you’re traveling abroad, you can avoid roaming charges, due to the fact that you are using your 8x8 plan and not your cell provider’s data plan.

The app also allows you to switch from your desk phone to cell phone during calls without interruption and set up your account to automatically forward calls from your desk phone to your mobile device.


Scalability isn’t a problem with 8x8 as your monthly fee is per user. If more lines are needed, more users are added and your costs are adjusted accordingly. The cloud-based system is highly flexible and even large-scale businesses can add or remove extensions quickly and painlessly at any time.

8x8’s Communication Cloud is a system tailor-made for enterprise-level businesses that need hundreds or more extensions.

Ease of Setup and Management

Activation is simple and takes a matter of minutes. First, take your activation code from the welcome email sent by 8x8. When you receive your package from 8x8 it will include the IP phone, a power cable, and an Ethernet cable. Turn over the phone and plug the Ethernet into the LAN port (and then into the internet jack) then connect the power cable to the phone and connect the phone handset.

The phone will reboot and once it connects to the network an activate button will appear, press it and enter your activation code. The phone will then restart and you will be ready to make calls.

Tutorials can be found on the 8x8 website and customer service representatives can help if needed.

Before using your 8x8 Virtual Office phone, create a profile in the account manager.

With the account manager, you can create and edit user profiles, add users, configure and manage extensions, manage phone system features such as auto attendant and music on hold, transfer phone numbers to 8x8 service, update your payment methods, check your order status, track support cases, and more.


8x8 offers a variety of phones, including IP phones manufactured by Polycom, Cisco, and Yealink, cordless IP phones manufactured by Panasonic and Yealink, IP conference phones from Polycom and Yealink, and analog phones/fax adaptors from Cisco, Obihai, and AudioCodes.It can also provide an assortment of accessories, including headsets, QoS routers, and WiFi adapters, webcams, and sidecars.

The cheapest IP phone option is the $64.00 Polycom VVX 150, and the costliest is the Yealink SIP-T48S at $220.00 each. The Polycom VVX 350 cordless phone available costs $155.00 and the IP conference phones are the costliest of the bunch, running from $489.99 to $1,150 each.

If you’re feeling some sticker shock, you can bring your own CISCO phone over from a different provider, after provisioning it. This is a fairly simple process and instructions can be found on the 8x8 website.

Wireless headsets can be purchased from 8x8 for anywhere from $195.95 to $299.99.

Customer Service

Customer service can be reached by phone at 1 (888) 898-8733. There is an extensive knowledge base on the support website with answers to a vast array of customer inquiries. Though the knowledge base is very helpful, the company’s customer service working hours leave something to be desired. Representatives are available by phone from 5am to 9pm Monday through Saturday and by chat from 6am to 5pm Monday through Friday.

The virtual contact center is open 24 hours a day from Monday to Friday and from 5am to 6pm ET on Saturdays and Sundays.

As one of the most heavily-used VoIP services on the market, there are enough online forums where answers can be found to what ails you.

International VoIP Calls

Metered international calls can be made at a minute-by-minute rate by all Virtual Office customers. The rates run from less than pennies a minute to over a dollar or 2 depending on the country.

With the 8x8 X Series Plans plans, you can make unlimited landline calls to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the United Kingdom. This also includes unlimited worldwide calls to any other 8x8 customer.

With the unlimited global extension plan, you get unlimited calling to 40 international locations, through mobile phones, and premium, special, and information service numbers are not included.

Unified Communications/Multi-Channel

8x8 prides itself on placing all of its customers’ needs under one unified communication suite. The unified communications suite includes the VoIP service, virtual meetings, video conferences, mobile apps, and visual voicemail.

Gartner Inc. said that “8x8's innovative ECaaS solution brings all real-time communications and contact center services together into one integrated cloud platform, delivering continuous communications experiences from desktop to mobile. These solutions enable companies of all sizes to solve critical business needs and modernize their infrastructure with world-class business communications, contact center solutions, conferencing, collaboration and advanced analytics.”

8x8 Awards

Winning awards has become something of a hobby for 8x8 which year after year racks up the accolades for the quality of its telecommunications products.

Business information provider IHS Markit ranked 8x8 as its top Cloud Unified Communications platform for three straight years 2014-2016, with Diane Meyers, the senior research director for VoIP, UC and IMS at IHS Technology saying that 8x8 “has consistently been near the top of our Scorecard and is a long-standing stalwart of the hosted PBX and unified communications market, with a strong position with small businesses and up-market growth.”

In 2017 the company was Tolly certified as having superior voice quality.

In 2021 8x8 won Best Communications Provider at the Call and Contact Centre Expo Awards, and was a Gartner Magic Quadrant Leader for six years in a row for its Unified Communications as a Service, Worldwide.

These are only a few of the dozens of industry awards that 8x8 has received in the past several years.

8x8 8x8 Visit Site


8x8 is a great option for VoIP customers from businesses of all sizes. It offers a host of features in its plans and all of it is adaptable to mobile devices, allowing users to manage their accounts no matter where they are and make calls from around the world while still on the 8x8 plan (thus saving money and data). The product is easily scalable even up to businesses that need thousands of extensions, and with data centers around the world, users can rest assured that call quality and speed will remain solid no matter where they’re calling.

It also can integrate with dozens of office products (like Outlook and Salesforce), and is easily set up and managed both in house and remotely.

About 8x8

8x8 is the world leader in cloud-based VoIP solutions for businesses and is used by well over 40,000 clients around the world. It has a massive global network of support staff and data centers and a proven track record of providing scalable, customizable communications solutions for businesses of all sizes, backed up by its communication cloud system to puts all their offerings under one roof. The system can fully integrate with dozens of office tools to help clients manage their businesses, and can easily be used with mobile devices.

The company has secured over 130 patents and has repeatedly won awards for its products.

Frequently Asked Questions
Is 8x8 secure?
The recipient of many industry awards throughout the years, 8x8 is a well-respected VoIP provider with an excellent reputation for security. It's used by more than 40,000 clients around the globe and boasts data centers around the world.
What is an 8x8 phone system?
The 8x8 phone system is a VoIP, or voice over internet protocol, that provides businesses with internet-based tele-communications systems. Users will be able to customize and direct incoming calls, set up auto-attendants, video message with other employees, and set up hold music, voice-to-email notifications, and more.
How much does 8x8 cost?
The basic plan, called Virtual Office X2, costs $25 per user, while the X5 plan, which includes more storage and features, costs $34 per user. The Virtual Office X8 plan, the premium option, costs $55 per user and includes Salesforce analytics and other features not included in the other 2 plans.
Hailey writes for top10.com and is a freelance content marketer and full-time digital nomad blogging about all things digital marketing, freelancing, and the digital nomad lifestyle at haileylucas.com. You can connect with her on LinkedIn or Twitter.

8x8 customer reviews

Based on 30 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Write review

Adjust category ratings

Ease of use

Ease of use

Brand satisfaction

Value for money

Service quality

Brand satisfaction

Ease of use

Brand satisfaction

Value for money

Service quality

Value for money

Ease of use

Brand satisfaction

Value for money

Service quality

Service quality

Ease of use

Brand satisfaction

Value for money

Service quality

Share your experience

People discuss, price, satisfaction level and more.

Write your review

22 Apr 2021

Almost done!

Check that everything's correct, fill in your details, and submit your review!


Ease of use

Brand satisfaction

Value for money

Service quality


Your review will be screened by our team
Thanks, we love getting your feedback

Top Reviews

Grace, NV
a year ago

Ease of use

Brand satisfaction

Value for money

Service quality

Crisp and clear sound quality from the phone calls with no dropped calls or any technical difficulty.

Jake, MA
a year ago

Good prior experience over the years being a satisfied customer, I never had any issues that were not resolved

Kathy, CT
a year ago

This is probably the best VoIP out there. The only one that has always had clear quality for me.

Jeff, NY
a year ago

Have been using 8x8 a long time and they have continuously made improvements to the platform as well as the service.

Justin, MO
a year ago

Because the product is quality and I haven't had any issues when using it the product so far

Sergio, FL
a year ago

8x8 has a good service, customer service was helpful initially when setting up. Not the most intuitive so we've had some issues there.

Rebecca, MD
a year ago

It's a very basic service. It gets the job done when it's time to talk to a customer. Very little lag.

Mike, AZ
a year ago

Outstanding quality, durable and reliable products. Customer service is extremely helpfully and informative

David, AZ
a year ago

a high rated cloud provider that works for me. Has a pretty easy setup, unlimited calling, great voice quality for conferencing/messaging.

Coli, PA
a year ago

Reasonably priced service and very easy to use with good customer service and support for products

Andrew, NC

They offer a great service, and customer service. They are always checking to see the service they provide is up to satisfaction

a year ago

Very reliable brand and I would recommend to anyone looking for VoIP services. This is a great product

Emmy, CA
1 years ago

good customer service, easy to install. good pricing and able to scale to needs of our business

Tracee, ND
a year ago

It was very easy to use and have not had one single problem with it or its capabilities. All the things I was looking for wrapped into one!

Anthony, CA
1 years ago

Good value and works well with our current platform. Ease of use and low learning curve. Good support and forums.

John, NY
a year ago

Some dropped calls. Much too frequent for this type of service. Also there is an occasional echo on long distance calls.

Victor, MI
a year ago

they were able to give me the best system they could. They helped me a lot and were very professional, and the quality of calls is crisp.

Kevin, TX
a year ago

I love this as it is so easy to use, I had no issues at all getting everything set up and working correctly. I had doubts that it would work as advertised but it made communication so simple

Richard, AK
a year ago

They have great customer service with professionals waiting to help you every step of the way! I used them a few months ago to help with my freelance business. I will 100% use them again.

Trent, FL
a year ago

It's the only VOIP that I have used up until now and to be honest, It's just about perfect for my current needs, but that might change in the near future.

30 reviews