The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.

Top10.com is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

8x8 Review 2021

Hailey Lucas

In a Nutshell

8x8 is a publicly-traded company providing VoIP products and services to more than two million business users worldwide. 8x8’s unified cloud solution for businesses comprises contact center, voice, video, chat, and communications APIs. 8x8’s desktop and mobile applications make it ideal for office, distributed, and remote operations.

pros

  • Single app for voice, video, chat, and file-sharing
  • Unlimited calling to up to 47 countries
  • Compliant with US and EU data protection standards

cons

  • Customer service reputation
  • Admin console is difficult to use

8x8 8x8 Visit Site

Standout Features

As one of the oldest VoIP providers (it was founded in 1987 and is currently valued at around $3 billion on the New York Stock Exchange), 8x8 offers lots of features. The three standout features are as follows.

  • Single platform, single app. 8x8 integrates all communication channels through one technology stack and exposes them to users through one interface on web, desktop, and mobile devices. You can jump from chat to call or a video meeting with a single click. In addition, you can send messages, share files, or tag colleagues in one-on-one, public, or private chatrooms. 
  • Reliability. 8x8 recently announced the industry’s first platform-wide 99.999% global uptime SLA across an integrated cloud UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) solution. The new platform, named 8x8 XCaaS (eXperience Communications as Service) now offers an enhanced uptime guarantee for organizations requiring the highest levels of reliability everywhere they operate.
  • Scalability. With three price points, 8x8 lets you start small and scale up as you grow. The basic plan includes all communications channels and unlimited calling within the U.S. and Canada, while premium plans add unlimited international calling and advanced features like analytics.
8x8 interface

Integrations

8x8 offers 50+ native integrations with a range of business and CRM platforms, including:

  • Microsoft Teams - provides global direct routing and contact center capabilities in the native Teams dialer.
  • Salesforce - integrates unified communications capabilities and call analytics into Salesforce.
  • Office365 - enables you to schedule meetings directly from your Microsoft Office Calendar.
  • Azure – provides seamless access to Microsoft Azure applications through single sign-on and multi-factor authentication.
  • Freshdesk – integrates with Freshdesk for safe and secure communication between customers and call center agents.
  • HubSpot – adds team chat to Hubspot, integrating your chat system with your sales and marketing activities.
  • Slack – enables you to call and initiate meetings straight from the Slack Command box.
8x8 interface

Value for Money

8x8 offers three competitively priced plans, and its basic plan is cheaper than average for a major VoIP provider. Of course, the price depends largely on what you need. Small and medium-sized businesses can get by with the Express or X2 plans, while businesses with distributed, global operations may find they need the X4 plan. X2 and X4 subscribers can save up to 25% on the below prices with annual billing.

8x8 Pricing and Plans:


8x8 Express
X2
X4
Monthly price
$12/user
$24/user billed annually (or $32 billed monthly)
$44/user billed annually (or $57 billed monthly)
Unlimited calling zone
US & Canada
14 countries
47 countries
Media Storage
1GB
5GB
10GB
Auto attendant
Online call management
Conference bridge
Music on hold
Softphone
Voice-to-email notification
Business SMS
Instant messaging
Presence detection

Ring groups
Web browser click-to-dial
Salesforce, netsuite and zendesk integrations
Web conferencing
Internet faxing
Call recording
Salesforce analytics
Outbound contact center

*Prices last updated January 2021

Mobility

As we mentioned earlier, the 8x8 Work app is compatible with most mobile devices and offers 99.999% uptime. As a result, 8x8 can be comfortably used by businesses with distributed workforces situated all over the globe. The entire system works in the cloud, allowing users to access it wherever they go and to sync between multiple devices.

8x8 in call

Scalability

8x8’s per-user pricing and flexible plans make it easy to scale. Its inherent scalability is demonstrated by the fact that it is used by everyone from small businesses to global corporations (8x8 lists McDonald’s, AON, Regus, MOBI, and Shimano among its customers). 

The platform has a single admin interface where administrators can provision, configure, manage and monitor all communications. 

For enterprise customers, 8x8 has a virtual office that allows users to segment their primary cloud-based communications system to unique physical locations (such as new office locations), while still keeping each location fully integrated with the single unified communications platform. This saves customers the cost of having to purchase, install, or maintain disparate and expensive on-premise equipment for each location.

Ease of Setup and Management

Regular users will find the platform intuitive and user-friendly, although administrators may have to invest time learning the platform.

8x8 offers training and courses in everything from the basics (such as performing common 8x8 Work tasks on your desktop) to the intermediate (such as using 8x8 Work’s analytics functions to identify key trends) to the advanced (such as learning how to create call flows with intelligent interactive voice response, or IVR). Beginners’ courses are generally free while advanced courses are paid. Most courses are self-paid, but a handful of advanced courses are instructor-led.

Equipment

8x8 offers a range of desk phones, conference phones, and cordless phones from leading manufacturers Cisco and Poly. Its accessories include headsets from Poly and Jabra and analog and wireless adapters from Poly and AudioCodes.

Customer Service

There’s no denying that 8x8 has a poor customer service reputation. Many customers have complained of a lack of support during setup, a lack of help with troubleshooting, generally slow response times, and other problems with customer service.

The 8x8 Knowledge Base (on the 8x8 website) is the best place to find answers and guides to common questions and issues. If you have a specific query, then live chat support is available 24/7.

International VoIP Calls

The Express plan offers unlimited calling in the U.S. and Canada.

X2 adds unlimited calling to the following countries/jurisdictions:

  • Australia
  • France
  • Germany
  • Ireland
  • Italy
  • Netherlands
  • New Zealand
  • Puerto Rico
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

X4 adds a further 33 countries/jurisdictions:

  • Argentina
  • Belgium
  • Brazil
  • Chile
  • China
  • Cyprus
  • Denmark
  • Dominican Rep
  • Finland
  • Greece
  • Guam
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Israel
  • Japan
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Norway
  • Peru
  • Poland
  • Portugal
  • Romania
  • Singapore
  • Slovakia
  • South Africa
  • South Korea
  • Taiwan
  • Thailand
  • Turkey

Unified Communications/Multi-Channel

8x8 offers separate plans that combine all the features outlined in this review with a Contact Center. The plans are:

  • X6, $95/user/month – includes skills-based routing, call recording, reporting and analytics
  • X7, $105/user/month – includes all X6 features, plus social media, chat/email/SMS, co-browsing
  • X8, $133/user/month – includes all X7 features, plus quality management, speech analytics, screen recording, and real-time multi-screen monitoring.

8x8 8x8 Visit Site

Bottom Line

As one of the largest and most recognizable players in the VoIP market, 8x8 offers an extensive range of products. Its platform combines all communication channels into a single desktop/mobile app, and it can be scaled up to suit your business needs at any time. The platform is known for its mobility and reliability, making it ideal for business with distributed workforces.

Frequently Asked Questions
Is 8x8 secure?
-
+
The recipient of many industry awards throughout the years, 8x8 is a well-respected VoIP provider with an excellent reputation for security. It's used by more than 40,000 clients around the globe and boasts data centers around the world.
What is an 8x8 phone system?
-
+
The 8x8 phone system is a VoIP, or voice over internet protocol, that provides businesses with internet-based tele-communications systems. Users will be able to customize and direct incoming calls, set up auto-attendants, video message with other employees, and set up hold music, voice-to-email notifications, and more.
How much does 8x8 cost?
-
+
The basic plan, called Virtual Office X2, costs $25 per user, while the X5 plan, which includes more storage and features, costs $34 per user. The Virtual Office X8 plan, the premium option, costs $55 per user and includes Salesforce analytics and other features not included in the other 2 plans.
Hailey writes for top10.com and is a freelance content marketer and full-time digital nomad blogging about all things digital marketing, freelancing, and the digital nomad lifestyle at haileylucas.com. You can connect with her on LinkedIn or Twitter.

8x8 customer reviews

Based on 30 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Write review

Adjust category ratings

Ease of use

Ease of use

Brand satisfaction

Value for money

Service quality

Brand satisfaction

Ease of use

Brand satisfaction

Value for money

Service quality

Value for money

Ease of use

Brand satisfaction

Value for money

Service quality

Service quality

Ease of use

Brand satisfaction

Value for money

Service quality

Share your experience

People discuss, price, satisfaction level and more.

Write your review

20 Oct 2021

Almost done!

Check that everything's correct, fill in your details, and submit your review!

Anonymous

Ease of use

Brand satisfaction

Value for money

Service quality

Today

Your review will be screened by our team
Whoo-hoo!
Thanks, we love getting your feedback

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

1 years ago

Because the product is quality and I haven't had any issues when using it the product so far

1 years ago

Outstanding quality, durable and reliable products. Customer service is extremely helpfully and informative

1 years ago

It's a very basic service. It gets the job done when it's time to talk to a customer. Very little lag.

1 years ago

Have been using 8x8 a long time and they have continuously made improvements to the platform as well as the service.

1 years ago

This is probably the best VoIP out there. The only one that has always had clear quality for me.

1 years ago

8x8 has a good service, customer service was helpful initially when setting up. Not the most intuitive so we've had some issues there.

1 years ago

Crisp and clear sound quality from the phone calls with no dropped calls or any technical difficulty.

1 years ago

Good prior experience over the years being a satisfied customer, I never had any issues that were not resolved

1 years ago

a high rated cloud provider that works for me. Has a pretty easy setup, unlimited calling, great voice quality for conferencing/messaging.

1 years ago

Very reliable brand and I would recommend to anyone looking for VoIP services. This is a great product

1 years ago

It was very easy to use and have not had one single problem with it or its capabilities. All the things I was looking for wrapped into one!

1 years ago

Reasonably priced service and very easy to use with good customer service and support for products

2 years ago

They offer a great service, and customer service. They are always checking to see the service they provide is up to satisfaction

2 years ago

good customer service, easy to install. good pricing and able to scale to needs of our business

1 years ago

they were able to give me the best system they could. They helped me a lot and were very professional, and the quality of calls is crisp.

1 years ago

Some dropped calls. Much too frequent for this type of service. Also there is an occasional echo on long distance calls.

2 years ago

Good value and works well with our current platform. Ease of use and low learning curve. Good support and forums.

1 years ago

They have great customer service with professionals waiting to help you every step of the way! I used them a few months ago to help with my freelance business. I will 100% use them again.

1 years ago

I love this as it is so easy to use, I had no issues at all getting everything set up and working correctly. I had doubts that it would work as advertised but it made communication so simple

1 years ago

It's the only VOIP that I have used up until now and to be honest, It's just about perfect for my current needs, but that might change in the near future.