The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.
Advertising Disclosure

8x8 VoIP Review 2022

Excellent value for international businesses and businesses that host a lot of meetings

Michael Graw

In a Nutshell

8x8 is a user-friendly VoIP platform that offers excellent value for international businesses and businesses that host a lot of meetings. The platform includes audio and video conferencing with all plans. In addition, 8x8 offers unlimited calling to 14 countries with its affordable X2 plan. 8x8 doesn’t have as many productivity tools as competing VoIP software. However, it offers all the key features and integrations most small businesses need.

pros

  • All plans include video conferencing
  • Affordable international calling
  • Supports team and SMS messaging

cons

  • No AI-enabled features for productivity
  • Basic plan limited to a maximum of 10 users

8x8 8x8 Visit Site

8x8 Pricing & Plans - How much does 8x8 cost?

8x8’s plans are priced competitively with other VoIP platforms, but you get more bang for your buck. That’s because all plans include video conferencing, and the mid-tier X2 plan includes unlimited calling to 14 countries.


8x8 Express

X2

X4

Price per month

$15/user

$32/user

$57/user

Price per year

$180/user

$288/user

$528/user

Unlimited calling

US and Canada

14 countries

48 countries

Unlimited SMS & team messaging

No

Yes

Yes

Audio & video conferencing

100 participants

500 participants

500 participants

Integrations

No

Yes

Yes

The 8x8 Express plan is available for businesses with 10 or fewer users. It includes unlimited calling in the US and Canada, but doesn’t offer SMS or internal team messaging. It also doesn’t support integrations. What makes this plan attractive, though, is that it supports audio and video conferences for up to 100 users with no duration limits.

The X2 plan offers all the features that most businesses need, including unlimited SMS messaging, team messaging, conferencing for up to 500 participants, and integrations for business software like Slack and Salesforce. It also offers unlimited calling to 14 countries in North America and Western Europe (the list of included countries is pre-selected).

The X4 plan is best for multinational companies since it includes unlimited calling to 48 countries around the world. It also includes 8x8’s Frontdesk feature for receptionists, call monitoring and whispering, and advanced analytics.

8x8 also offers call center plans, which start at $95 per user per month. These are higher-tier plans that include many of the features of the X2 plan, as well as advanced call analytics, an online payment system, skills-based call routing, and live chat integration. 8x8’s call center plans are designed for enterprise-scale businesses.

8x8 Available Features

International call and text

8x8 offers phone coverage and local numbers in 50 countries around the world. International businesses can take advantage of the X2 plan to get unlimited calling in the US, Canada, and Europe, or the X4 plan to get unlimited calling in most of the countries 8x8 serves. In addition, 8x8 offers unlimited SMS and MMS messaging with both the X2 and X4 plans.

Video conferencing

8x8 offers HD video conferencing for up to 500 participants with no duration limits.

The software includes many of the features you’d expect from a dedicated video conferencing platform. You can set up a virtual background, share your screen, draw on a virtual whiteboard, and join meetings on the 8x8 mobile app. In addition, 8x8 offers video recording, live streaming to YouTube, and analytics specifically for video conferences.

Team Messaging

While 8x8 integrates with messaging platforms like Slack and Microsoft Teams, it also has its own team messaging features. You can set up public and private groups and add users with a single click from your company directory. In addition, 8x8’s messaging platform lets you share files and launch internal audio and video calls.

8x8 VoIP Review - Features

8x8 Frontdesk

8x8 Frontdesk is a set of features designed specifically for receptionists. It’s only available with the X4 plan or a contact center plan. With Frontdesk, your business’s receptionist can see which employees are active at any time and transfer calls with one click. They can also add private notes for each transfer. Frontdesk also supports automated call routing when your receptionist steps away from their desk.

Call Analytics

8x8 includes an advanced analytics dashboard that enables supervisors to track call volume and duration, hold times, missed calls, and more. You can see how many employees are on the phone in real time and set custom performance indicators to help employees stay on track. The analytics dashboard also lets you create custom reports and break down your data by call group or employee.

8x8 VoIP Review - Features

Security and Reliability

8x8 offers a 99.999% uptime guarantee with its X2 plan. All audio and video calls are encrypted end-to-end. 8x8 is certified to the benchmark ISO 27001 security standard and is HIPAA and PCI-compliant. On top of all that, the company pays for an annual independent security audit.

8x8 Mobile App

8x8 offers a free mobile app for iOS and Android. The app offers many of the same features as 8x8’s desktop and web platforms, including team messaging, support for video conferencing, and the ability to make and receive calls. You can set your availability to automatically route calls to your mobile device when you’re away from your desk or send calls to voicemail outside of work hours.

8x8 VoIP Review - App

8x8 Integrations

8x8 integrates with dozens of popular business applications, including Slack, Microsoft Teams, G Suite, and Zoho. It also integrates with CRM software such as Salesforce, Pipedrive, and Hubspot, and with contact center software like Freshdesk and Zendesk. Single sign-on is supported with Okta and Microsoft Azure.

Help and Support

8x8 offers customer support by phone, email, and live chat from 6AM-6PM (PT) Monday-Saturday. We called and were able to connect with a support representative immediately. 

8x8 also has an online knowledge base with dozens of tutorials. However, it’s not very organized, and most tutorials do not have screenshots. Finding basic instructions for how to add users to 8x8 took several minutes.

How 8x8 Compares to Other VoIP Providers


8x8

RingCentral

Ooma Office

Intermedia

Base price

$15/user/month

$19.99/user/month

$19.95/user/month

$28-$33/user/month

Free trial

No

Yes

No

No

Mobile app

iOS & Android

iOS & Android

iOS & Android

iOS & Android

Video calling

Yes

Yes

Yes

Yes

Integrations

Yes

Yes

Yes

Yes

Support

Phone, email, live chat, support site

Phone, email, live chat, support site

Phone, email, live chat, support site

Phone, email, live chat, support site

8x8 Vs RingCentral

RingCentral is a capable VoIP platform with several features you won’t find in 8x8, such as hot desking, support for multiple offices in different locations, and an API for custom integrations. 

Although RingCentral plans start at $19.99 per user per month, they can quickly begin to cost more than plans at 8x8. For example, if you need call recording, CRM integration, or single sign-on, you’ll need to upgrade to the Premium plan for $34.99 per user per month. So, it’s worth considering how important the extra features that RingCentral can offer are to your business.

8x8 Vs Ooma Office

Ooma Office offers a wide range of features at a price point that’s slightly lower than 8x8’s X2 plan. For $24.95 per user per month, Ooma Office includes unlimited calling and SMS in the US and Canada, video conferencing, call recording, ring groups, a virtual receptionist, and virtual fax.

However, Ooma Office isn’t as user-friendly as 8x8 and doesn’t offer internal messaging or as wide range of integrations. If you can take advantage of the 8x8 Express plan, or if you don’t mind spending a little more, 8x8 offers a platform that’s better suited to grow with your business.

8x8 Vs Intermedia

Intermedia offers many similar features to 8x8, including video conferencing for up to 200 participants, team messaging, voicemail transcription, and more. 

At $27.99 per user per month, Intermedia’s base plan is comparable in price to 8x8’s X2 plan. You won’t get unlimited international calling, but you do get a desktop phone for every user. In addition, Intermedia offers basic call center features like call queuing and reception management.

Is 8x8 Right For Your Business?

8x8 is a user-friendly and full-featured VoIP platform that delivers excellent value for the money. All 8x8 plans include HD video conferencing without duration limits. In addition, the mid-tier X2 plan provides unlimited calling and SMS to 14 countries, saving your business from paying the per-minute rates that most competitors charge.

8x8 also has several other attractive features, including team messaging, real-time analytics, and an advanced suite for receptionists. The company takes security extremely seriously and is HIPAA and PCI-compliant. On top of all that, 8x8 offers integrations with dozens of popular business applications, including most major CRM software platforms.

Notably, 8x8 doesn’t have productivity tools that can help your employees place calls faster (for example, an auto-dialer) or take notes on calls (for example, AI-enabled call transcription). But for businesses that host a lot of meetings or need to place calls around the world, 8x8 is hard to beat.

Frequently Asked Questions
What does 8x8 integrate with?
-
+
8x8 integrates with business software such as Slack, Microsoft Teams, G Suite, Salesforce, Hubspot, Okta, and more. You must upgrade to the X2 plan or higher to access integrations.
Does 8x8 have video conferencing?
-
+
All 8x8 plans support HD video conferencing with no meeting duration limits. 8x8 Express users can host up to 100 participants, while all other 8x8 plans support up to 500 participants per meeting
Does 8x8 have security features?
-
+
8x8 encrypts all audio and video conversations. The platform is certified to ISO 27001 and undergoes an annual security audit. 8x8 also supports single sign-on through integrations with Okta and Microsoft Azure.
Is 8x8 HIPAA compliant?
-
+
Yes, 8x8 is HIPAA compliant. All calls and video meetings are end-to-end encrypted and the platform undergoes an annual security audit.
Michael Graw is a freelance journalist and photographer based in Bellingham, Washington. His work has been published on a wide selection of popular websites, and he has built a solid reputation for his writing in the technology and finance sectors. Michael has a particular interest in new technology and runs a small business where he constantly puts the latest web, business, and consumer tech through its paces.

8x8 customer reviews

Based on 47 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

1 months ago

This is the perfect VoIP service and it is the most affordable in my opinion.

2 months ago

8*8 is a great VoIP service because it provides a good quality service at a great price. And, they have helpful customer support personnel.

2 months ago

They are always doing the best they can at making sure that my needs are met.

2 months ago

Hands down it's the best VoIP software out there. It makes Vonage look like a joke and competes with Google voice any day.

2 months ago

It could be a lot faster, first off. Security wise is the best ever, I like it.

3 months ago

The service is quite good and affordable, I like it, and the connection is always reliable.

3 months ago

I have been a user of the services provided by 8*8 for a long time now and I can attest that they are very impressive.

2 years ago

Because the product is quality and I haven't had any issues when using it the product so far

2 years ago

Outstanding quality, durable and reliable products. Customer service is extremely helpfully and informative

2 years ago

It's a very basic service. It gets the job done when it's time to talk to a customer. Very little lag.

2 years ago

Have been using 8x8 a long time and they have continuously made improvements to the platform as well as the service.

2 years ago

This is probably the best VoIP out there. The only one that has always had clear quality for me.

2 years ago

8x8 has a good service, customer service was helpful initially when setting up. Not the most intuitive so we've had some issues there.

2 years ago

Crisp and clear sound quality from the phone calls with no dropped calls or any technical difficulty.

2 years ago

Good prior experience over the years being a satisfied customer, I never had any issues that were not resolved

2 years ago

a high rated cloud provider that works for me. Has a pretty easy setup, unlimited calling, great voice quality for conferencing/messaging.

2 years ago

Very reliable brand and I would recommend to anyone looking for VoIP services. This is a great product

2 years ago

It was very easy to use and have not had one single problem with it or its capabilities. All the things I was looking for wrapped into one!

2 years ago

Reasonably priced service and very easy to use with good customer service and support for products

2 years ago

They offer a great service, and customer service. They are always checking to see the service they provide is up to satisfaction