The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.
Advertising Disclosure VoIP Review (2023)

Get all you for VoIP services and more

Michael Graw

In a Nutshell is a flexible VoIP service for growing businesses. With, you can purchase different plan tiers for different users so that you’re only paying for the features your employees need. For all the features included, plans are relatively inexpensive. offers all the tools that most businesses could need. Video conferencing is standard and advanced plans support call , CRM integration, and call recording.


  • Mix-and-match plans for your employees
  • Includes video conferencing
  • Plus plan users get a free phone number


  • Few productivity integrations
  • Call analytics requires a Pro plan Visit Site Pricing & Plans - How much does cost? offers 3 pricing tiers: Basic, Plus, and Pro. These plans are very competitively priced, especially if you don’t need unlimited domestic calling and SMS.




Cost per month








SMS messaging




Video conferencing

10 participants

25 participants

100 participants

CRM integration



One of the unique things about is that you don’t have to sign up all users for the same pricing tier. You can purchase a Basic plan for employees who only need basic phone service and a Plus or Pro plan for your sales and marketing employees, so you only pay for the features each employee needs.

The Basic plan offers 300 minutes of calling in the US and Canada per user and 1,000 texts per user. These minutes and texts are pooled, so they can be used by any Basic users in your business. Basic users can also set up video conferences with up to 10 participants.

The Plus and Pro plans each offer unlimited minutes and SMS messages. They also come with 1 phone number per user, which you won’t get with many comparably priced plans from competing VoIP providers.

The Plus plan supports video conferencing with up to 25 participants, while the Pro plan offers conferencing for up to 100 participants. The Pro plan also adds support for CRM integrations, call recording, and call analytics.

You can get 20% off your plan when you pay annually. The company offers a 30-day money-back guarantee.

As an add-on service, you can also hire a live receptionist for your business through This service costs $90 for 50 minutes, $140 for 100 minutes, or $220 for 200 minutes. Available Features

Calling and SMS offers pooled domestic calling minutes and SMS messages for Basic plan users and unlimited domestic calling and texting for Plus and Pro plan users. You can purchase local, toll-free, or international numbers for your business.

Phone.Com Review Features supports international calling for an additional per-minute fee, or you can sign up for a flat-rate international calling plan ($4.99/month) that offers unlimited calls to Mexico, Europe, and South Africa.

Auto-attendant and Call Routing lets you set up an unlimited number of auto-attendants to route calls within your business. You can also create custom rules to route calls based on employee availability, the area code of an incoming call, or your business’s hours.

Voicemail Transcription

All employees receive a personal voicemail inbox. Basic users can receive an email notification when they have a new voicemail, while Plus and Pro users can have their voicemails automatically transcribed and emailed to them.

Video Conferencing

All plans include video conferencing with unlimited meeting duration. Video conferences support screen and file sharing, in-conference chat, and virtual backgrounds. Plus and Pro users can record meetings, and Pro users can livestream them to YouTube to reach larger audiences.

Live Receptionist offers US-based live receptionists as an add-on service for businesses with high call volumes. Receptionists are available from 8am-9pm (ET), Monday-Friday and 9am-8pm on Saturdays, even if your business is closed during these hours. Live receptionist plans start at $90 per month.

Security and Reliability uses 256-bit AES encryption to secure all phone, text, and video communications. In addition, all call recordings, transcribed voicemails, and other data stored on’s servers is encrypted at rest. The service is HIPAA-compliant for Plus and Pro users. Mobile App offers free mobile apps for iOS and Android devices. You can make and receive calls from your mobile device, access your SMS messages, and check your voicemail. The app also offers access to your business’s contact book and enables you to initiate and participate in video conferences. Overall, the app is very easy to use.

Phone.Com Review App Integrations enables Pro users to integrate with a variety of popular CRM platforms, including Salesforce, Zoho CRM, SugarCRM, Keap, Microsoft Dynamics, Insightly, and The service also integrates with Zoho’s productivity suite and with Zapier. However, it does not offer integrations for Slack, Microsoft Teams, or Google Workspace.

Help and Support offers 24/7 customer support by phone and email. We called and were able to connect with a support representative in less than 1 minute. has a FAQs page dedicated to billing-related questions. The company’s website also has detailed online tutorials that show you how to complete common tasks, such as initiating a call, adding contacts, and setting up call forwarding. The tutorials have screenshots and are easy to follow.

How Compares to Other VoIP Providers




Base price




$24/month (2 users)

Free trial

30 days money back guarantee

14 days


30 days

Mobile app

iOS, Android

iOS, Android

iOS, Android

iOS, Android

Video calling











Phone, email

Phone, email, live chat

Phone, email, live chat

Phone, email Vs Dialpad

Dialpad charges more than for basic service, with plans starting at $20 per user per month. However, you get unlimited calling and SMS, as well as voicemail transcription.

Dialpad particularly stands out for larger businesses because it supports multiple offices and offers single sign-on, enabling IT teams to manage large numbers of users more easily. In addition, it offers integrations for Google Workspace and Microsoft 365, making it easier to use for companies that rely on these productivity suites. Vs Vonage

If has the features your business needs, it’s significantly cheaper than getting comparable phone service from Vonage. Vonage plans start at $19.99 per user per month, and adding features like call recording and voicemail transcription will increase the cost to  $39.99 per user per month.

However, Vonage offers integrations for Google Workspace, Microsoft 365, and Slack. It also offers plans specifically for businesses with international offices, which can be a major plus if you run a global enterprise. Vs Cloudphone

Cloudphone is a simple and inexpensive VoIP phone service. It offers essential features like auto-attendants and ring groups, but it comes with only 100 text messages per user and no video conferencing.

The advantage of Cloudphone is that pricing starts at $24 per month for 2 users, and you can add additional users for just $5 each. So, for growing businesses, Cloudphone’s pricing looks attractive even compared to’s flexible pricing structure.

Is Right For Your Business? offers a wide range of VoIP phone features at a very competitive price point. All plans include video conferencing, auto-attendants, and automated call routing. The Plus and Pro plans offer a phone number for each user as well as unlimited calling and SMS messaging.

The best thing about is its flexibility. You can sign up employees who only need basic phone services for a Basic plan while signing up employees who spend a lot of time on the phone for a Plus or a Pro plan. This ensures that you only pay for the features you need for each employee, saving your business money. offers integrations with Zoho, Zapier, and several CRM platforms. However, it doesn’t integrate with popular productivity suites like Microsoft 365 or Google Workspace, which can be a significant drawback if your business runs on these platforms. If your business needs these productivity integrations, you may want to consider an alternative service like Vonage or Dialpad.

Overall, is an excellent choice if your business is looking for a flexible phone service that can scale with your needs. You can try out the service for 30 days with a money-back guarantee.

Frequently Asked Questions
How much does cost?+- offers 3 pricing tiers: Basic, Plus, and Pro. You’ll pay $12.99 per month for each Basic user, $19.99 per month for each Plus user, and $29.99 per month for each Pro user. You can get 20% off by signing up for an annual plan.

What’s a good alternative to

If you need integrations with productivity software like Google Workspace or Microsoft 365, consider VoIP services from Dialpad or Vonage. If you want to pay as little as possible for phone service, check out Cloudphone.

Is any good?+- offers all the essential features that businesses need with their phone service, like auto-attendants, call routing, and unlimited domestic calling and SMS. It also lets you build a flexible service plan so that you only pay for the features you need for the employees who need them.

Michael Graw is a freelance writer specializing in finance, business, and tech who writes for His work has appeared in numerous well-known online and print publications, including Techradar, BestMoney, Business2Community, Day Trade Reviews, Pacific Standard, Fortune, Business Insider, and more.

Copyright © 2009 - 2023 Natural Intelligence Ltd. All Rights Reserved.

Mailing address:

4023 Kennett Pike #50055

Wilmington, DE 19807 is designed to help users make confident decisions online, this website contains information about a wide range of products and services. Certain details, including but not limited to prices and special offers, are provided to us directly from our partners and are dynamic and subject to change at any time without prior notice. Though based on meticulous research, the information we share does not constitute legal or professional advice or forecast, and should not be treated as such.

Reproduction in whole or in part is strictly prohibited.

As an Amazon Associate we earn from qualifying purchases.