Phone.com Review

Top10.com StaffByTop10.com StaffMar. 12, 2019

In a Nutshell

Phone.com is a self-service cloud communications platform that is a good replacement for residential phone systems. It can also provide small businesses with the type of tools most of us probably associate with enterprise-level companies.

pros

  • Unlimited extensions
  • Auto attendant with all plans
  • Local US phone call rates to several foreign countries

cons

  • Only 1 included phone number
  • Fewer features than some competitors

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Standout Features

  • HD Conferencing
  • Fax-to-email
  • Voicemail-to-text
  • Auto attendant
  • Call analytics
  • Unlimited extensions

No matter which plan you sign up for with Phone.com you’ll have an auto attendant included, which can help you seamlessly manage your incoming and outgoing calls. You will also receive an unlimited number of user extensions, as well as voicemail-to-email, fax-to-email, and HD video conferencing.

With all of the pay-per-minute plans you get a predetermined amount of monthly minutes, which increases as you upgrade. On the unlimited plans, the difference is mainly seen in the number of SMS messages as well as the minutes.

Otherwise, the main premium features that require an upgrade include automatic voicemail-to-text, call analytics, and premium hold music, to name a few.

Integrations

There are 2 main customer relations management (CRM) platforms which integrate with Phone.com: Zoho and Salesforce.

Zoho provides a wide range of web-based business tools, while Salesforce runs one of the most successful cloud-based CRM tools on the market.

These CRM tools help you compile and organize information about clients and company contacts, helping you put together the analytics you need to plot a better course for your company’s success.

Phone.com says that clients who have an in-house CRM that is not Zoho or Salesforce can contact them to discuss integration possibilities.

While Zoho and Salesforce are highly-effective platforms, other VoIP companies offer a more extensive range of integration, including with G suite, Office 365, Bullhorn, and ConnectWise to name only a few.

Value for Money

Phone.com is an affordable way for businesses to try out VoIP, with plans starting as low as $9.99 per month when you pay annually. The pay-by-the-minute plans allow you to select one based on your needs, without feeling that you have to sign up for an expensive plan with more features than you might have use for.

The unlimited plans are also affordable, and give you the flexibility to pick between 3 options.

Pay-Per-Minute Plans:


Base
Plus
Pro
Monthly price
$12.99/month
$19.99/month
$39.99/month
Monthly price (annual subscription)
$9.99/month
$14.99/month
$29.99/month
Monthly minutes
300
500
1,000
User extensions
Unlimited
Unlimited
Unlimited
Local or toll-free numbers
1
2
3
Standard features
40+
40+ features, automated voicemail to text
40+ features, 300 call recording minutes

*Prices last updated February 2019

Unlimited Plans:


Base
Plus
Pro
Monthly price
$29.99/month
$37.99/month
$59.99/month
Monthly price (annual subscription)
$24.99/month
$37.99/month
$59.99/month
Local or toll-free numbers
1
2
3
SMS messages
5,000
10,000
20,000
Bonus minutes
300
500
1,000
Standout feature
Call forwarding
Premium hold music
Call analytics & HD video conferencing

*Prices last updated February 2019

With all of the plans, you will receive dozens of standard features, as well as a large package of minutes and SMS messages.

Another appealing aspect of Phone.com’s pricing is that you have the option of paying monthly and canceling anytime, so you aren’t locked in.

Mobility

With a VoIP system like Phone.com, your work line is no longer confined to the office.

You can turn your smartphone into your Phone.com extension by downloading the Phone.com app for Android or iOS, so you can stay on top of your business telecommunications no matter where you're at. You can also use Wi-Fi if the cellular service is weak.

You also don’t need to have an internet connection to forward your calls to single or multiple phone numbers, so you can move your office operations to wherever you need them. You can also turn your laptop or tablet into a web-based phone.

Scalability

Phone.com is fully scalable as your business and telecommunications needs grow. You can easily switch from the base package to the plus or pro if you need more minutes or messages each month, or would like to take advantage of more features.

If you get a Phone.com short-term contract it’s easy to make the switch at any time.

Ease of Setup and Management

It’s easy to get up and running with Phone.com. First, you sign up for a service package, and then you pick a brand new number to use as your toll-free number, unless you already have a number that you'd like to use for the service. Next you configure your system and then look at which phone hardware you’d like to purchase.

The system is meant to be easy to set up in a matter of minutes without the need for professional installation.

On the company website, you can find very easy-to-follow instructions about setup, and you can contact customer service for further assistance 24/7.

Equipment

Once you’ve set up your account you can easily use your traditional office phone, opt for a ring-ready IP phone, or set up your system to run with softphones and/or mobile phones.

The phones you can order through Phone.com range in price from $69.95 each to $284.95 each for desk phones to $899.95 for conference phones.

It really depends on how you’d like to run your system and your company needs.

Customer Service

Phone.com’s customer service is available around the clock, 365 days a year. The company runs a toll-free number as well as a support email where you can send an email to get a response from a customer service representative. There is also a live chat that you can use on the company website.

Phone.com also has an extensive knowledge base and a blog where you can get answers to what ails you.

International VoIP Calls

Phone.com offers unlimited minutes in the US and Canada, and unlimited extensions, but most international calls are not included at the same rates. That said, with the pay per minute plan, you can pay US local rates to call landlines in Canada, France, Germany, Israel, Italy, Puerto Rico, and the United Kingdom. However, Phone.com does not connect phone calls to Haiti, Nigeria, or satellite calls.

If you go with the unlimited plan, you will have unlimited minutes even with the base package, though the same costs and caveats apply for international calls.

Unified Communications/Multi-Channel

With Phone.com you can get most of your business communications under one roof. The service and its features can take care of your phone calls plus run HD video conferencing for up to 99 people. You can also incorporate voicemail to email, voicemail to text, and integrate all of it with Salesforce and Zoho.

Phone.com Phone.com Visit Site

Bottom Line

If you’re looking to get your company communications off the ground—and into the cloud—Phone.com is an easy and affordable option that you should take a look at. And while it doesn't have as many features as some competitors, you still get a long list of tools to help your business communicate better.

About Phone.com

For a little over a decade, Phone.com has provided customers with a self-service cloud communications platform geared to entrepreneurs and small companies. The company runs what it says is one of the most robust business-communications platforms on the planet. The service is affordable, easy to set up and use, and provides a solid way for companies to incorporate VoIP tools into their telecommunications.


Top10.com StaffByTop10.com StaffJun. 18, 2019
Our editorial staff is comprised of writers who are knowledgeable about business services. We specialize in simplifying the process of choosing the right VoIP provider for your business.
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