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Voxox Cloud Phone Review (2022)

Voxox is an innovative VoIP cloud phone system

Daniel Blechynden

In a Nutshell

Voxox Cloud Phone offers quite unique VoIP solutions that focus on text messaging and communication automation. It comes with a selection of collaboration tools, including support for up to 5-way conferencing. There’s also a neat auto-attendant, and you will benefit from unlimited extensions. It’s quite affordable, and we’d recommend it for small businesses looking for a unique VoIP solution that includes text-messaging tools.

pros

  • Unique automated text-messaging tools
  • Clear, affordable price structure
  • Useful team management tools

cons

  • No self-help resources
  • No video conferencing tools

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Voxox Cloud Phone Pricing & Plans - How much does Cloud Phone cost? 

Cloud Phone has a very simple price structure, with a single plan and a small number of basic add-ons. You can sign up for $24 per month, and you will get a single number, access for 2 users, and 2 automated assistants. 

Extra users, automated assistants, and numbers can be added for $5 each per month. International calling is also available, but you may have to pay an extra fee for some countries. There’s a 30-day money-back guarantee, which enables you to ask for a refund if you’re not satisfied with Cloud Phone’s service. It’s not a free trial, but you can take advantage of it to test the software risk-free. 

Compared to the alternatives, Voxox Cloud Phone is an affordable option if you’re looking for a simple business solution. 

Voxox Cloud Phone Available Features

Voxox Cloud Phone doesn’t provide a large amount of information about its features until you’ve created an account, but you can rest assured that it includes the basic call-management tools. Video conferencing is notably absent, but the text automation tools stand out as quite unique. 

Collaboration and team management

Cloud Phone boasts a number of team-management tools. Conference calling with up to 5 participants is supported, enabling you to conduct effective team meetings. The call-routing tools enable you to connect a call to a different team member with the click of a button, and the unlimited extensions that are supported means that every team member can have their own unique number. 

Automation

Cloud Phone’s automation tools are one thing that set it aside from the competition. These include an automated receptionist, which can be configured to answer calls and direct them to the correct department or team member. With the automated text tools, you can also enable an auto-responder to respond to customer messages until you have a chance to deal with them manually, and you can enable customers to contact you directly via text. 

Voxox Cloud Phone Features

Call to Text

With Cloud Phone’s call-to-text feature, customers can switch from voice to text by pressing a number on their phone’s keypad. This is a useful tool if you can’t always answer the phone, as it enables you to take down a client’s information in a streamlined, hassle-free manner. 

Voicemail Transcription

All voicemails are recorded and stored for later access. You can configure your voicemail greeting and, if required, set up voicemail transcription. This will convert all messages to a text format, enabling you to scan them quickly when you get a chance. 

Call Recording

With Cloud Phone, you can set up automatic or manual call recording. You can save all recordings for later reference. There’s also a neat pause/resume recording feature that can be used if a customer has to share sensitive or private information that should not be recorded. 

Security and Reliability

Cloud Phone provides very little information about its security practices. A close look at its privacy policy reveals some concerning information. The first point of its security strategy is “company-wide best practices training.” We’d like to see a little more information about exactly who has access to what data. 

On the plus side, Cloud Phone does use advanced encryption to secure data when it’s at rest. Its data centers are ISO/IEC 27001:2013 compliant, which basically means that they are protected by industry-standard physical and digital security measures. 

Voxox Cloud Phone Mobile App

Cloud Phone offers an attractive app for both Android and iOS devices. It’s free to download, and it enables effective mobile-only VoIP solutions. You can send text messages and call via your mobile network or Wifi. Included with the app are tools such as an auto-attendant, call recording, and call routing. It also receives a decent rating on both the Apple App Store and the Google Play Store. 

Voxox Cloud Phone Integrations

The only integration Cloud Phone has is with Zapier. However, this in itself is quite powerful, as it enables you to connect Cloud Phone with hundreds of other apps. Using it, you can automate workflows and save time. It’s also possible to specify exactly what functionality each integration should have through a variety of customization options. 

Help and Support

Voxox Cloud Phone has very limited support services. There are no self-help resources, and even a FAQ page is absent. There’s a company blog, but it only contains 5 articles. However, there is 24/7 online ticket and phone support, which is good to see. The phone team is responsive, but it can take a day or 2 to get an email response sometimes. 
Voxox Cloud Phone Integrations

How Voxox Cloud Phone Compares to Other VoIP Providers


Voxox Cloud Phone 

Ooma Office

Avaya Cloud Office

PhonePower

Base price

$24 per month (2 users)

$19.95 per user, per month

$29.99 per user, per month

$8.33 per user, per month

Free trial

No

No

No

30 days

Mobile app

Yes

Yes

Yes

Yes

Video calling

No

Yes (with upgrade)

Yes

No

Integrations

Yes - Zapier only

No

Yes - Many

No

Support

24/7 phone, 24/7 email

24/7 phone, 24/7 live chat, support site

24/7 phone, 24/7 email, support site

Business-hours phone, business-hours email, support site

Cloud Phone vs Ooma Office

Cloud Phone and Ooma Office sit at opposite ends of the VoIP spectrum. Cloud Phone is an innovative product, merging marketing automation and VoIP to deliver its text automation packages. Ooma Office, on the other hand, is a solid option for businesses looking for a no-frills VoIP solution that includes simple voice and text communication tools. It also offers video conferencing tools with an upgraded plan. 

Cloud Phone vs Avaya Cloud Office

Avaya Cloud Office is a somewhat costlier alternative to Cloud Phone, although it’s also one of the most feature-rich options we’ve seen. Like Cloud Phone, it comes with the expected tools, including voicemail transcription and call recording. However, it also boasts hundreds of integrations, an advanced video conferencing tool, and much more. 

Cloud Phone vs PhonePower

PhonePower is a very simple VoIP service provider that lacks security. However, it comes with the expected call-management tools, and it’s extremely affordable when compared to almost any of its competitors. Its support is limited to business-hours only, and, like Cloud Phone, it does not include video conferencing tools. If you’re looking for something budget-friendly, PhonePower could be a good choice, but Cloud Phone is much more advanced overall. 

Is Voxox Cloud Phone Right For Your Business? 

Voxox Cloud Phone stands out because of its automated text messaging solutions. These are quite unique, and they could be useful for businesses looking to maintain the highest level of customer service possible. 

You can configure automatic responses for when you can’t get to the phone, and the auto-attendant ensures calls are routed to the correct team member or department. Plus, with the voice-to-text tool, callers can switch straight to text messaging with the press of a button. 

On the downside, Cloud Phone’s security practices lack transparency. There are no self-help resources, and integrations are limited to those available through Zapier. Video conferencing is also lacking, although you will have access to other advanced VoIP features, such as call recording and voicemail-to-email.  

If you’re interested in this innovative solution, you will benefit from a complete 30-day money-back guarantee. All things considered, we’d suggest testing Cloud Phone if you think its text automation features would be useful for your business. 

Frequently Asked Questions
What Does Voxox Cloud Phone Integrate With?
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Voxox Cloud Phone only integrates natively with Zapier. However, Zapier is designed to enable streamlined integrations with hundreds of apps. With this, you will likely be able to integrate Cloud Phone with your CRM and other business- management tools.
Does Voxox Cloud Phone Have a Mobile App?
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Yes, Voxox Cloud Phone comes with an excellent mobile app. It’s one of the top-rated VoIP apps on the market, and it enables simple mobile-only VoIP solutions. You can access all features with the app, including the auto-attendant, call recording, and international calling (extra fees may apply).
How much does Voxox Cloud Phone Business cost?
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Voxox Cloud Phone is available for a simple $24 per month. This includes a single number, access for 2 users, 2 automated respondents, and unlimited extensions. You can add extra numbers, users, and auto-attendants for $5 each per month. International calls may cost extra.
How reliable is Voxox Cloud Phone Business?
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Voxox Cloud Phone is a reliable VoIP option backed by fully redundant data centers. User reviews across the web are resoundingly positive, and its app is one of the top-rated VoIP apps on the Google Play and Apple App stores.
Contributing to many popular websites, Daniel’s writing focuses on technology, science, and dependable reviews. He holds degrees in Chemistry and Marine Science from the University of Western Australia and has been a regular critic of software, web hosting, website builders, and a variety of other tech products and services for several years, leaning on his academic background for rigor in research and writing.

CloudPhone customer reviews

Based on 10 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

2 years ago

Cloudphone was very simple and reliable to use. Will be using it in the near future.

2 years ago

I have been using this service for a long time. I don't plan to stop using them

2 years ago

CloudPhone is very easy and convenient to use. I would recommend it to new users. There are all kinds of ways to use this and I'm very happy to have found it.

2 years ago

The price is great, it works well with both Android and iOS phones. Customer service is good as well.

2 years ago

Relatively easy to use. Good technology is utilized in its products. Professional technical customer services.

2 years ago

Cloud phone does what it is intended to do and doesn't have a significant rate of dropped calls

2 years ago

Couldn't find any reviews or much information about this software. It worked well for the low expectations

2 years ago

This is pretty cool, I like using it to get the calls for potential clients, sometimes the reception is bad and calls are spotty

2 years ago

I liked using cloud phone it is very convenient and doesn't ever drop calls or service. Have had few issues.

2 years ago

Wasn't worth the time and money. Didn't feel like my business was wanted. The cost was too high

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