Nextiva Review

ByTop10.com StaffMar. 04, 2019

In a Nutshell

Nextiva offers comprehensive business communications services paired with award-winning customer service. Services include voice, chat, customer relations management, email marketing, surveys, analytics, automation, and more. Much of what Nextiva does is based on using data to gain insight from customers, to better allow you to know what works for your company.

pros

  • All-in-one comprehensive communications platform
  • Utilizes customer data to optimize your business
  • Top-notch customer service

cons

  • Setup can take a while
  • Website can be confusing & overwhelming

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Best For

Nextiva is geared more toward small and medium-sized business, but the company has the means to work with enterprise level companies in all types of industries, ranging from healthcare to food service to hospitals. 

 Features

With a wide range of features, Nextiva can help you build a tailor-made communications package to help your business soar. There are a number of pricing options based on the plan you’re going for and the features you want to include. The best way to work out the cost is to contact one of the sales advisors, as they can help you work out what is best for you, after getting a better idea of the size of your company and what you need. However, all the plans offered have what Nextiva calls the “communications standard,” which includes unlimited calling and faxing, local toll free numbers and a conference bridge, among other features.

Pricing and Plans

Plan name
Office Pro
Office Pro Plus
Office Enterprise
Plan Price
Starts at $19.95/month
Starts at $22.95/month

Starts at $29.95/month

Cloud PBX
Advanced call monitoring
Unlimited calling
Free local number
Free toll free number
Professionally recorded greeting

1
3
Call me now

Conference bridge

Call recording


Nextiva Mobile App

Team Presence

Nextiva Anywhere


*Prices last updated November 2018

 Call Center Plans: Nextiva provides various options for businesses that need to run a call center. The 2 main programs are the Pro for $50 per month and the Enterprise for $100 per month. Both include a wide range of features, but with Enterprise you get more “pro features,” including queue management, night and holiday service, outgoing call control, and more. 

Nextiva Connect: This communication package offers 3 separate price levels, depending on how many minutes you need. For $8.95 per month, the single user package gets you 100 minutes, the small business package gets you 500 minutes for $19.95 per month, and once you get up to the Business Pro package at $69.95 per month, the minutes are unlimited. All plans come with the same comprehensive set of features. 

vFax: Bring the fax machine into the digital age with Nextiva’s vFAX plan. You can fax 500 pages per month with the $4.95 single user plan, 1000 pages per month with the $12.95 small business plan, and 3000 pages a month with the $29.95 business pro plan. All plans come with the same standard set of features. 

Phones and Devices: Want to make sure your package is fully supported? You can buy specially-made phones, modems, adaptors and fax bridges to ensure that you get the most from your Nextiva plan. The VoIP phones range from the $124.95 Polycom VVX 201 to the Polycom RealPresence Trio at $1,099.95. 

Nextiva App: Combines voice, video and IM into one application, which allows you access from any of your devices and is supported by Windows, Mac, iOS and Android.

PBX SIP Trunking is also offered and all plans can be tailored to suit your business with a variety of add-ons and payment options.

Customer Support

Not only can you put together your package online, there’s a live sales chat window that appears when you’re on the website and a representative asks if they can help. You can discuss product options there, or you can request a quote by email by filling in your details, what you’re looking for and on what scale you operate. Someone will contact you with the package options that are relevant for your business size.

The customer service for Nextiva is based solely in the US. The company prides itself on having people at the end of the phone and not an automated service. You can contact the support team by telephone, email or an online chat service. There is also a list of FAQs and there are numerous rave testimonials to the quality of the service from customers.

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Conclusion 

The website is quite overwhelming because of the number of options you’re given and how many features are offered. It’s not quite as simple to find the right plan for your business as Nextiva would have you believe. However that shouldn’t put you off—the customer service is outstanding. The highly trained support technicians are there to prevent any confusion and ensure you have the best package for your business. 

About Nextiva

Founded in 2006, Nextiva is a telecommunications firm geared towards helping customers make their businesses more productive through better communications.

Nextiva