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Nextiva VoIP Review (2022)

streamlines communications for teams and customers with handy VoIP tools

Richard Sutherland Author image

In a Nutshell

Nextiva is a complete communication suite with an excellent list of features. Beyond a fantastic VoIP service, a free toll-free number, and video conferencing, it can be used for customer relationship management, customer satisfaction surveys, and live chat support. If you don’t use these additional features, Nextiva can seem expensive. But for a comprehensive communication platform that can do it all, Nextiva could be a great proposition.

pros

  • Huge feature set
  • Excellent customer support
  • Reliable, high-quality service

cons

  • Relatively high cost
  • Best features are in higher-tier plans

Nextiva Nextiva Visit Site

Nextiva Pricing & Plans - How much does Nextiva cost?

With Nextiva, there are 4 plans from which to choose, and the exact pricing you’ll pay per user changes depending on how many users you have. For instance, with just 1-4 users, you’ll pay $30.95/user/month for the Essential plan, but this drops to $24.95/user/month if you have 100 users.

There’s also a discount of around 40% on Essential, Professional, and Enterprise plans if you pay annually instead of monthly.

The 4 plans differ in features. The Essential plan already includes unlimited voice and video calling, an auto-attendant, voicemail-to-email, and integrations with Google Contacts and Outlook. You need the Professional plan to unlock integration with HubSpot, Salesforce, and Zendesk. And the Enterprise plan is where you can get single sign-on and integrations with Microsoft Teams and Oracle Sales Cloud.

Finally, the Ultimate plan includes features useful in a dedicated call center, such as sales pipeline management and customer journey analytics.

Nextiva sells hardware VoIP from Panasonic, Cisco, Poly, and Yealink, as well as their own brand of VoIP phones. These cost between $99 and $379 each.

Compared to most VoIP providers, Nextiva is significantly higher-priced, but it does include a lot of features other providers lack.


Nextiva Available Features 

Essential

Professional

Enterprise

Ultimate

Price

$30.95/user/month

$35.95/user/month

$45.95/user/month

$75.95/user/month

Unlimited voice 

Yes

Yes

Yes

Yes

Unlimited video

Yes

Yes

Yes

Yes

Unlimited conferences

No

Yes

Yes

Yes

Single Sign-On

No

No

Yes

Yes

Voicemail transcription

No

No

Yes

Yes

Sales pipeline management

No

No

No

Yes

Nextiva offers an advanced VoIP feature set, but there’s a lot more to the service than just VoIP. It offers good CRM features, live chat with customers, surveys, video meetings, sales tools, and intelligent contact center tools, to name just a few.

VoIP features

Nextiva offers an outstanding list of VoIP features. You get unlimited calls and texts in North America. Included is a free local phone number and toll-free number, plus team collaboration tools with chat and video conferencing.

The VoIP calling features are too many to list. You can set up an auto-attendant, perform call recording and screening, conference call, queue calls, and transfer calls. This makes Nextiva far more versatile than a traditional telephone exchange system.

Nextiva Review Features

Voicemail

With Nextiva voicemail, you can set a personal voicemail greeting, forward your voicemail to another extension’s inbox, and get notifications about voicemails by email or text. Voicemail can be automatically transcribed to your email, making it quicker to find the voicemails that matter.

CRM features

Nextiva can be used with most popular customer relationship management (CRM) software, but it also includes many of the many of these features built-in. For example, its wealth of reports can show you how calls are being handled in your organization.

With customer journey mapping, you can see every touchpoint in the customer journey. Customers can be assigned an interaction score for each touchpoint they make with your company and you can set rules to trigger actions when a customer’s perceived experience score crosses a threshold.

Live chat

Again going beyond features most VoIP providers offer, Nextiva has a chat widget you can use on your website to chat with customers live. Instead of having your VoIP service separate from your other customer interactions, Nextiva can become the central tool you use for most customer engagement.

Surveys

Nextiva includes support for customer and employee surveys. This can offer you crucial information such as details on customer satisfaction and market research. You can view the survey details in real time, allowing you to spot sales bottlenecks or potential pain points for customers. With the survey tool, you can smooth out any problems in your sales process by asking customers directly how they feel about each part of the journey.

Security and Reliability

Nextiva takes security and reliability seriously. The Nextiva network has 6 points of presence (all in the US), and the network handles more than a billion calls each year. Data centers have 24/7 monitoring, disaster planning, backup redundancies, and biometric checkpoints.

Third-party audits are regular, and accounts are monitored for fraudulent activity. Call encryption between all endpoints is available on request.

Nextiva Mobile App

Nextiva has mobile apps for Android and iOS to go alongside its desktop apps for Windows and Mac. With the app, you can chat, make voice or video calls, and attend video conferencing meetings. 

The app is relatively basic. Many users report issues with the app dropping calls, and some find the user interface cumbersome to use. Both on Android and iOS stores, users refer to connection issues, being logged out without warning, and a lack of more advanced features that integrate with the Nextiva system as a whole.

Nextiva Review App

Nextiva Integrations

Nextiva integrates with 19 popular CRMs and other software tools. The integration between apps is great. With Zoho, you can get access to customer records and call logging. Or, if you use Zendesk, you can make and receive calls through Nextiva from within the Zendesk interface. Other CRMs like SugarCRM and Bullhorn get similarly useful features when paired with Nextiva.

On the downside, some Nextiva software integrations are only available on higher-tier plans. Microsoft Teams, for example, can only be used with Nextiva if you choose the Enterprise or Ultimate plans. 

Help and Support

Nextiva has several good support options. Live chat is available 5AM-6PM Monday to Friday and 9AM-1PM Saturday and Sunday, MST. You can also email support outside these hours or submit a ticket.

The Nextiva knowledge base is good, with sections for phone setup, call flows, voicemail, and app use. There are also live webinars you can join to learn more about all the features of Nextiva so you can get the most out of the tool.

How Nextiva Compares to Other VoIP Providers


Nextiva

Vonage

Spectrum

Ooma Office

Base price

$30.95/user/month

$14.99/user/month

$24.95/user/month

$19.95/user/month

Free trial

30 days

No

30 days

30 days

Mobile app

Yes

Yes

Yes

Yes

Video calling

Yes

Yes

No

Yes

Integrations

Yes - 19

Yes - 20

Yes - Minimal

Yes - Most major CRMs

Support

Business-hours live chat, email, online ticketing

Email, live chat, business-hours phone, support site

24/7 phone, support site

24/7 phone, online ticketing, support site

Nextiva Vs Vonage

Nextiva is a more complete communications solution than Vonage. So, we recommend it over Vonage if your company currently has no business communication platform or you want to entirely replace the platform that you now use.

However, Vonage has a more modular pricing plan, so it’s possible to pick and choose the features you need. It can be much cheaper to run Vonage than Nextiva, particularly for smaller businesses. We recommend Vonage if you intend to use it as a part of your system in tandem with CRM or call center management software.

Nextiva Vs SpectrumVoIP

SpectrumVoIP is a simpler solution than Nextiva that includes hardware phones with every subscription. Even with these hardware phones included, SpectrumVoIP costs significantly less than Nextiva, particularly when you consider that many of Nextiva’s features are only offered on its most expensive plans.

We recommend SpectrumVoIP over Nextiva for smaller businesses looking to replace their traditional phone system with a VoIP system that doesn’t break the bank.

Nextiva Vs Ooma Office

Ooma Office is another streamlined VoIP to consider if you don’t need all Nextiva’s features. You still get call recording, voicemail transcriptions, and video conferencing, but there’s little in the way of integration with other software.

If you just need a simple VoIP phone system without the bells and whistles, you can save a little by choosing Ooma Office over Nextiva. But Nextiva could save you time and money in the long run thanks to its better integration with CRMs.

Is Nextiva Right for Your Business?

Nextiva is a comprehensive communications platform with everything from video conferencing to live website chat. It’s best for mid-size to large businesses that want a single solution to all their communication and customer interaction needs.

Smaller businesses won’t use most of the features bundled into Nextiva’s plans and may find the system overly complicated. Even Nextiva’s lower-tier plans cost more than most of the competition, so we suggest looking elsewhere if you don’t need all the impressive features Nextiva rolls into one solution.

Frequently Asked Questions
How Does Nextiva Support Remote Employees?
-
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Remote employees are empowered by Nextiva, mostly through the ability to make and receive calls from any computer or mobile phone. A directory of contacts is maintained for easy calling. Nextiva isn’t just about VoIP calls, though. It also includes instant messaging, chat, video conferencing, and screen sharing. And with Team Presence, you can always see whether someone is busy or on a call.
Is Nextiva HIPAA Compliant?
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Nextiva can be set up to be HIPAA compliant if you handle private patient data. This means some of the features will be disabled, such as visual voicemail, voicemail to email, listening to voicemail through the Nextiva app, and sending faxes from an email. CRM, chat, and surveys are also not HIPAA compliant, but can be disabled on HIPAA accounts. Nextiva is a good choice for companies that require HIPAA compliance, as, apart from these listed features, you can use Nextiva and remain HIPAA compliant.
What Hardware Does Nextiva Offer?
-
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Nextiva can be used with a wide range of hardware phones. You can keep your existing phone system using an adaptor, or you can choose desk, cordless, or conference VoIP phones. Nextiva sells hardware phones from Cisco, Poly, Panasonic, and Yealink. They also sell their own brand of Nextiva VoIP phones.
What Does Nextiva Integrate With?
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Nextiva integrates with 19 of the biggest CRM and sales-management tools available today. This list includes Google Workspace, Microsoft Teams, Five9, ConnectWise, SugarCRM, Microsoft Outlook, Oracle Sales Cloud, Zendesk, HubSpot, Salesforce, and Zoho. Note that integrations are not available on the Essential plan, and some integrations require the Enterprise plan or higher, greatly increasing the price of running Nextiva per user.
Richard holds a Bachelor's degree in Computer Science from Heriot-Watt University, Scotland, and he has worked in the tech sector for over 20 years. Highly skilled in website development, SEO, and marketing, Richard has worked with and developed software for huge brands like Samsung, ASDA, and Prudential Insurance. He has written for an array of popular tech websites, covering topics that include web hosting, consumer and business technology, and SaaS platforms.

Nextiva customer reviews

Based on 58 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

a month ago

Nextiva offers great service with no interruptions. We never experience dropped calls, and the line is always clear. I love the service and would recommend it everyone.

a month ago

Nextiva VoIP service is quite user friendly and the information needed to set it up is easily available.

a month ago

It's just all fantastic. I was leary to try at first, but was amazed at the quality. Customer support was great, usually no one responds, but they did. I would highly recommend.

1 months ago

It's a good VoIP service that I used for work purposes during the pandemic. I haven't used in a while, but with my work ramping up, I will be using it again very soon.

1 months ago

I really love the high quality of Nextiva. They have great customer service and a team of highly qualified agents to help me with whatever I need.

1 months ago

Nextiva is actually fun to use. It has very good customer service and it offers many advantages over other VoIP services, which makes it the best.

2 months ago

It's a great price. The service is very reliable. I like that I do not have to worry about missing any calls.

2 months ago

I like using Nextiva as it is one of the few phone service that gives the customer all of the power to choose how much or how little to use they want to use. It's great to be able to customize to fit your use and budget.

2 months ago

Nextiva has very good quality products and services that help me grow my business. They are very efficient and affordable which is important to me.

2 months ago

Nextiva is great and amazing in all ways and all aspects. It is a very high quality VoIP service with reliable service and a great price.

2 months ago

I have always had great luck using this system. I have never had any trouble and there are never problems when using in mass groups so that is why I gave it five stars.

2 months ago

It is a good quality service. You can trust in this service because it's very reliable and they make the setup easy to understand. It is very unique in the way they let you customize your use each month. I will definitely be using it the future.

2 months ago

Everything on it ran very smoothly and it was very easy to use, which is rare with most apps these days.

3 months ago

They are the best option for me, and their high quality service is affordable based on the value that it provides me.

3 months ago

It is great for our business and it is helpful for us. We need it to help us successfully run our business.

3 months ago

I have used Nextiva for 9 years. Their customer support is great and the service is excellent. I find the price is affordable and the features are very helpful. I especially like the ability to specific block callers.

3 months ago

I really love Nextiva's high quality. They have great customer service and a team of highly qualified agents to help me with whatever I need.

3 months ago

It helps you with all the required features you need for VoIP services. I love it and will continue to use their service.

3 months ago

It's a very cheap and affordable service for one to use. It's easy to set up and understand and their service is widely available nationwide.

3 months ago

Nextiva is the best voice-over-phone service. I have used them a couple times when I didn't have service on my phone and they always proved great service.

Nextiva