Spectrum Review

ByTop10.com StaffMar. 04, 2019

In a Nutshell

Spectrum business provides an all-the-frills reliable VoIP solution with affordable rates and a guaranteed uptime that keeps your employees connected to customers. To turn you on to their feature-rich selection Spectrum even offers to buy out existing VoIP agreements to help you make the switch.

pros

  • Plug-n-play from any internet connection
  • 24/7 customer service
  • 30 day money-back guarantee

cons

  • Industry limitation on pricing structure
  • No mobile app

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Value For Money

Spectrum provides a different approach to their fee structure with all-inclusive features at a rate of $29.99 per user, per month. That price extends to the first 2 lines purchased. Additional lines can be added at $10 per line with no limitation on the call features available.

It boasts a laundry list of features, as well, providing everything you need to manage a high-volume business with a lot of inbound and outbound calls. This makes it a good choice for a smaller business going through rapid growth. No matter how fast you grow you’ll always have the features you need to keep your team covered. 

Standard plans include online management, transfer, hold, 3-way and conference calling, call manager, voicemail to email, simul ringing and sequential ring, call and hunt groups, auto attendant and more. There’s also unlimited local and long distance calling, which is hard to pass up.

While $29.99 per month is a bit steep compared to some other VoIP providers, as there are other cheaper options available, Spectrum doesn’t force premium add-ons into the mix, giving you every feature they have available for your plan. Additionally the reduced price per user/line, beyond the first two, greatly reduces the cost-per-line as you grow.

Future Scaling

The biggest benefit to Spectrum’s VoIP solution is scalability, with reduced pricing at $10 per line per month and no dip in the available features per line.  When you’ve got a lot of ground to cover you can save a great deal of money with that reduced fee. Keep in mind though that there are no additional features to be added – review the feature list to make sure it offers everything you expect you’ll need moving forward. There are no additional plans to buy in to in order to get more out of the service.

Ease of Setup and Management

Setup with Spectrum is an absolute breeze. The representatives are extremely helpful in explaining the process—because this is not a reseller, you can ensure that all calls are reliable and crystal-clear. This provider allows you to keep your existing phone number and equipment, which can be easily reconfigured for Spectrum.

A big bonus with Spectrum is that if you’re making the switch from another provider the company will help you get changed over fast, and will even buy you out of your old contract to make that change as easy as possible. Of all the VoIP solution providers reviewed, Spectrum is the only service promoting that offer.

Management of the system is handled through a standard web portal. The interface is not the sleekest, but it gets the job done in helping you manage your lines, call routing, and extension setup.

Customer Service

Spectrum Business proudly advertises its 24/7/365 customer service, available to every customer, no matter how many, or how few, lines they have.  Spectrum’s support team is US-based and backed by local service technicians. If you’ve got a local hardware issue, Spectrum can get a contractor out to your location, eliminating the headache of trying to find an IT support person on your own–a convenience not provided by most VoIP providers.

Outside the phone support, the site leaves something to be desired–there’s a knowledgebase with standard FAQ data points, but not much else in the way of support. With everything else on offer, it would have been a cherry on top to see live chat and/or a public-facing trouble ticket interface.

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Mobility

Mobility is where Spectrum comes up short in the long game. There’s no mobile app functionality or softphone to speak of. You can access your web portal from anywhere with an internet connection, so managing your business can be done from afar, but can’t treat your mobile devices like your office solution.

On the upside, you can have calls routed to a mobile device if the desk phone isn’t answered, so it’s possible to avoid missed calls. You just don’t have the benefit of an app that can mask your cellular caller ID when you make outbound calls.

To Sum It Up

Spectrum offers an impressive and attractive VoIP solution for SMBs that have multiple lines, or expect to grow in the near future. While it’s less mobile than other solutions, this is a reliable provider of a quality service, and well worth the investment.

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