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RingCentral Review (2024)

Cloud-Based Platform
By Daniel BlechyndenBy Daniel Blechynden -
Last Updated: May 31, 2023
707 reviews
by
logo-RINGEX
Visit Site
Pricing
From $19.99/month per user
Video conferencing
200 participants
Free Trial
Yes

Our Verdict

Is RingCentral Worth Signing Up For?

RingCentral is one of the most popular VoIP platforms on the market. It offers advanced solutions including text, voice, and video communication, and its versatile apps are attractive and easy to use.

Advanced reporting and analytics are available, and there are app integrations with numerous 3rd-party platforms. Overall, RingCentral is an option worth considering for businesses of all shapes and sizes who need advanced VoIP solutions.

Pricing
From $19.99/month per user
Video conferencing
200 participants
Free Trial
Yes

RingEX at a Glance

9.4
Editorial Score

Features

IVR, third party integrations, unlimited storage, developer platform and custom integrations
9.5

Uptime

99.9973%
8.0

Integrations

20+ third-party apps and integrations
10.0

Support

24/7 phone, online ticketing, support site
10.0

Analytical Tools

Customizable analytics dashboard and tools
9.5

RingEX Pros & Cons

PROS

Free trial
3rd-party integrations
Great mobile apps

CONS

A little expensive
Basic plan is limited

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RingEX RingEX Visit Site

Overview

RingEX Available Features

RingEX is a popular VoIP system that has a wide range of features for businesses of all shapes and sizes. 

Versatile Communication Solutions

RingEX boasts full messaging, audio calling, and video conferencing capabilities. It’s available on Windows, Mac, iOS, and Android devices, and it supports large teams of 1,000+ users. The apps are attractive and easy to use, and they boast modern user interfaces and loads of tools. 

A Choice of Phone Numbers

When you get started with RingEX, you will be able to choose from a wide range of phone numbers. More than 200 local area codes are available, along with various toll-free and vanity numbers. The more advanced plans also enable you to add virtual numbers from more than 100 different countries. 

Administration Tools

Numerous admin features have been built into RingEX’s business phone system. These include auto attendant, on-hold music, greeting, and call monitoring tools. You can assign access permissions to employees, and a range of data and analytics tools are available for you to monitor their performance. 

Visual Voicemail

RingEX’s Visual Voicemail tool provides accurate voicemail-to-text solutions. It’s a useful option for those who can’t listen to audio messages all the time, as it enables you to keep up to date with who has tried to call and why. 

Security and Reliability

RingEXis known for its excellent security systems. It employs a range of security methods, including both physical data center security and digital security, to ensure your sensitive data is never compromised. 

For example, all transmissions are protected by encryption and Transport Layer Security (TLS), ensuring they can’t be hacked. Zero-knowledge encryption is advertised to be coming soon, adding another layer of protection for companies working with highly sensitive data. 

All infrastructure is protected by advanced software and network security measures. These include powerful firewalls, multi-factor authentication for admin personnel, proactive system monitoring, and state-of-the-art intrusion-detection systems. 

To support its built-in security procedures, RingEX has a range of security certifications. These include ISO27001, ISO27017, and ISO27018 certifications, which relate to data security. It also boasts full compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). However, you will have to reach out to RingEX and request a Business Associate Agreement to take advantage of this. 

RingEX Integrations

RingEX boasts loads of integrations through its native App Gallery where you’ll find apps for everything from video conferencing to collaboration and marketing automation. 

All apps are clearly categorized, and there’s a search bar that you can use to find specific options. For example, a quick look at the customer relationship management (CRM) category reveals 94 apps. Here, you will find integrations with loads of popular CRMs, including Salesforce, Zendesk, ServiceNow, and Zoho CRM. There are also options for everything from productivity and workflow management to instant messaging and email marketing. 

Another thing that’s worth noting here is RingEX’s developer tools. In the RingEX Developers Hub, you will find the documentation and tools required to create your own integration and link RingEX to your other business productivity apps. Of course, you will need a significant amount of programming knowledge to be able to do this. 

There’s also a portal that enables you to suggest an app for development. If there’s an integration with a particularly well-known platform that you think could be useful, you can suggest it here. 


RingEX App

The RingEX mobile app is available for both iOS and Android devices. It’s quite well-designed and easy to get the hang of using, although we did find it a little cluttered. It supports messaging, audio calls, and video meetings.

There are a range of other tools that make the RingEX app really stand out. You can schedule meetings, make calls using your carrier network, manage your contacts, and perform various actions through integrations with 3rd-party apps. 

RingEX Customer Support

RingEX’s live customer support is limited to 24/7 phone and online ticketing. It can take some time to get a response via the online ticketing method, but the support agents are generally friendly and knowledgeable. 

There’s also a large selection of self-help resources. The bubble that might appear to open a live chat bubble instead leads you to a built-in chatbot. Conversing with it is a surprisingly effective way to find relevant articles and guides in a fast, efficient manner. 

However, you can also browse the knowledge base yourself. You will find everything from video guides and tutorials to quick-start guides and integration documentation. There’s also a community forum, along with a comprehensive training center with resources designed for in-house training. 

RingEX Pricing

RingEX has 4 MVP (message, video, phone) plans that are designed for business users. Every plan is available with anywhere from 1 to 999+ users, and the price per user decreases as you add extra team members. You will also save up to 31% with an annual subscription, and a free trial that supports up to 5 users. 


Essentials
Standard
Premium
Ultimate

Price per user, per month 

From $39.99

From $49.99

From $54.99

FFrom $69.99

Price per user, per year
From $359.88 (Save 25%)
From $419.88 (Save 31%)
From $539.88 (Save 18%)
From $719.88 (Save 14%)

Unlimited users

X (Max 20)

Video meetings

X

Real-time analytics

X

X

Device status reports and alerts

X

X

X

The cheapest Essentials plan includes phone and message service for up to 20 users, making it a viable option for small businesses. Prices range from $29.99 to $39.99 per user, per month. Monthly costs may be as low as $19.99 with an annual payment. You will have access to unlimited calling within the US and Canada. 

Upgrading to the Standard plan ($32.99 to $49.99 per user, per month) enables you to add an unlimited number of users to your VoIP system. It also includes unlimited internet faxing, a range of integrations with 3rd-party apps, and video conferencing tools supporting up to 100 participants. 

The Premium ($42.99 to $54.99 per user, per month) and Ultimate ($52.99 to $69.99 per user, per month) plans add even more advanced tools. These include additional app integrations, various developer tools, and real-time analytics. 

Along with its VoIP solutions, RingEX has both Video and Contact Center products. Signing up for RingEX Video Pro will enable you to host meetings with up to 100 participants for free. The RingCentral Video Pro+ subscription (from $14.99 per month) adds various advanced features. 

The Contact Center solutions vary according to your requirements. Prices are developed on a case-by-case basis, and you will need to speak with the RingCentral team to find out more. 

RingEX is similarly priced to many of its main competitors. For example, Grasshopper’s Solo plan starts at $29 per month. There are a few cheaper options, though, such as Phone by Web.com, which starts at $14.99 per month.

RingEX RingEX Visit Site

RingEX Alternatives


RingEX
Vonage
Grasshopper
Phone by web.com

Base price

$19.99/user/month

$14.99/user/month

$23/month for 4 extn.

$14.99/user/month

Free trial

5 users, 50 minutes each

No

7 days

No

Mobile app

Android, iOS

Android, iOS

Android, iOS

Android, iOS

Video calling

Yes

Yes

No

No

Integrations

Hundreds

20

None

None

Support

24/7 phone, online ticketing, support site

Email, live chat, business-hours phone, support site

24/7 phone, support site

Email, chatbot, FAQ page

RingEX vs Vonage

Vonage is another top-rated option that sits right alongside RingEX as one of the best VoIP service providers on the market. RingEX is slightly more expensive, but it also boasts industry-leading security and integrations with hundreds of 3rd-party apps. 

RingEX vs Grasshopper

Grasshopper is a cheaper alternative to RingEX, but it’s also much more basic. It doesn’t offer the 3rd-party integrations that RingEX does, and there are no video calling features. However, it remains a decent option for those who require a basic voice and text VoIP solution. 

RingEX vs Phone by web.com

Phone by Web.com is a basic VoIP option that’s much simpler than RingEX. The $14.99 subscription fee provides access to 2 numbers, making it a good option for small businesses. However, it lacks advanced features like video calling, 3rd-party app integrations, and a support site. 

Bottom Line

All things considered, RingEX offers some of the best business VoIP solutions we’ve seen. It’s a little expensive, but there are options for everyone from individual entrepreneurs to enterprise-level companies. 

Everything RingEX does, it does professionally. Its security measures leave nothing to be desired, it’s available on a selection of mobile and desktop operating systems, and there are integrations with hundreds of 3rd-party platforms. 

You will also benefit from attractive user interfaces across the board. Access controls are available for those managing large teams, and the 24/7 phone support team is responsive and knowledgeable. There’s even a selection of user guides and videos to help you get started. 

The bottom line: RingEX is a VoIP option worth considering for businesses of all shapes and sizes. We’d suggest taking advantage of its free trial and giving it a go if you need an advanced VoIP program that supports video conferencing. 

Frequently Asked Questions
What is RingCentral's best feature?+-

RingCentral’s best feature is the fast, reliable VoIP solutions it provides. All services are beginner-friendly and designed for the average office worker without specialist tech skills. It’s backed by industry-standard security, and there are loads of integrations and collaboration tools.

What Does RingCentral Integrate With?+-

RingCentral integrates with hundreds of 3rd-party platforms. These integrations are available through the RingCentral App Center, which makes it very easy to connect platforms. You will find integrations with everything from sales and CRM programs to cloud storage apps.

Does RingCentral Have Good Customer Service?+-

Yes, RingCentral has excellent customer service. Live chat is notably absent, but you can speak with support staff via the 24/7 phone line. There’s also a slightly slower online ticketing option, along with loads of self-help resources, guides, and tutorials.

Is RingCentral free?+-

No, RingCentral’s VoIP solutions require a premium subscription. There’s a 14-day free trial, and prices start from $19.99 per month for its MVP (messaging, video, phone) solutions. There is a free RingCentral video-conferencing app that supports up to 100 members, which is available on both desktop and mobile devices.

Does RingCentral Have Security Features?+-

Yes, RingCentral has transparent security procedures that provide more than enough protection for your business phone system. For starters, it uses transport layer security (TLS) and AES encryption to ensure all data is secure during transmission. Powerful firewalls are in place, multi-factor authentication is available, and all data centers are secured with advanced monitoring and electronic solutions.

Is RingCentral HIPAA Compliant?+-

RingCentral can be HIPAA compliant. By default, it’s not. However, you can request a Business Associate Agreement from RingCentral, and it will act in accordance with its HIPAA obligations.

Daniel Blechynden writes for Top10.com and specializes in tech, with a focus on web hosting and website building, personal finance and investing, the sciences, and digital marketing. He holds degrees in Chemistry and Marine Science from the University of Western Australia and has written for a number of leading publications, including TechRadar, Tom's Guide, CampingAussie.com, and IT Pro Portal.

RingEX reviews

Poor • Reviews 707
on
Excellent
20%
Great
3%
Average
4%
Poor
5%
Bad
68%
Sort by
cu
customer
10 hours ago
RingCentral has been providing our…
RingCentral has been providing our Daycare Center with proper and adequate equipment to help us maintain a reputable business on a daily consistent basis.
AL
ABS, LLC
2 days ago
Very fast response and helped me fix my…
Very fast response and helped me fix my issue.
To
Tom
2 days ago
Outstanding customer service and…
Outstanding customer service and best-in-class communication services. Dialer and call center tools integrate well with our CRM.
JC
Jon C
1 week ago
he system, app and customer service is amazing
The system, app and customer service is amazing, Ive been using it for almost 7 years. The customer service reps are very knowledgeable and responsive.

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