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Mitel VoIP Review (2022)

A no-frills VoIP solution

Daniel Blechynden

In a Nutshell

Mitel offers functional business VoIP solutions, but there’s little to set it apart from the competition. It’s slightly expensive, but you will have access to a comprehensive mobile app that comes with audio, video, and message functionality. Mitel also offers a small number of integrations and decent support. It’s highly scalable, and despite its high price, it’s a decent option for larger businesses requiring a no-frills VoIP solution.

pros

  • Customizable solutions
  • Highly scalable
  • Decent mobile app

cons

  • Secretive security processes
  • Limited integrations

Mitel Mitel Visit Site

Mitel Pricing & Plans - How much does Mitel cost? 

Mitel Business VoIP offers 3 different subscription options. The cheapest Essentials plan starts at $25.49 per user, per month, making it quite expensive compared to many of the alternatives. This includes unlimited minutes, video conferencing, and most call management tools. 

Upgrading to the Premier plan—which starts at $32.29 per user, per month—adds integrations with Salesforce CRM, voicemail transcription, and on-demand call recording. Even more advanced tools such as always-on call recording and archiving are included with the Elite plan, which starts at $46.76 per month. 

One unique thing about Mitel is that it enables you to add multiple users to each plan to minimize your costs. For example, you might decide that only a small number of your team members require call recording tools, and everyone else can use the cheaper Essentials plan. 

It’s also worth noting that the prices are for teams of 50-100 users. Exact quotes are only available if you speak with the Mitel sales team, but you can expect to pay more if you have a smaller team. Monthly, annual, and longer-term contracts are available, and you will pay less per month with a longer subscription. 


Essentials

Premier

Elite

Price per user, per month*

$25.49

$32.29

$46.76

Video collaboration

Softphone

Mobile app

Voicemail transcription

X

On-demand call recording

X

Always-on call recording

X

X

Archiving

X

X

*Quoted prices are for teams of 50-100 users. 

Mitel Available Features

Mitel’s VoIP software can be used on computers, mobile devices, and even dedicated deskphone hardware. There are a number of noteworthy features worth mentioning. 

Instant messaging

All users will have access to full instant messaging features, enabling you to communicate within your business in a streamlined, efficient manner. You will also have full SMS messaging capabilities. 

Video collaboration

You will also have access to comprehensive video calling tools. Mitel’s video conferencing feature enables you to join or create calls with up to 100 participants, making it great for business meetings. 


Mitel VoIP Review - Features

Voicemail transcription

With a Premier plan or higher, you will also have access to full voicemail transcription. This is useful for those who don’t have time to listen to all their voicemails, as it enables you to scan them quickly in a text format. 

Call recording

You will also be able to take advantage of call recording if required. With the Premier plan, you will have access to on-demand call recording to save specific calls. An Elite subscription includes always-on call recording, which can be very useful for many businesses. 

Security and Reliability

Mitel provides little information about its security procedures or the ways in which your account is protected. There are privacy guides for most of its products, which look comprehensive, but information about its VoIP solution is notably absent. Despite this lack of transparency, we’re confident that Mitel does employ advanced security solutions and wouldn’t worry too much—after all, the rest of its products come with excellent protection. 

Mitel Mobile App

The Mitel Connect app is available for both Android and iOS devices. It enables you to use your VoIP service through your smartphone. It boasts a tidy management dashboard that’s intuitive and easy to navigate, and there are loads of tools on offer. 

For example, Mitel Connect enables you to connect with your colleagues with the touch of a button. You can view and manage your voicemails, use your cell phone carrier’s network to place calls, and set a business caller ID for outbound calls. 

Most customer reviews are positive, but some reviews cite concerns about battery usage and configuration options. 

Mitel Integrations

Mitel offers 6 basic integrations with 3rd-party platforms and web browsers. Comprehensive guides are available to help you set these up. You can link to 4 3rd-party platforms: Microsoft Teams, Salesforce, Netsuite, and Microsoft Outlook. You can also add the Mitel Connect plugin to your browser to enable in-browser dialing or use the specialized Chrome extension to add even more tools.

Help and Support

Mitel boasts 24/7 technical support throughout the United States and the rest of the world. You can reach out to the North American support team via phone or email, and you should receive a response in a timely manner. 

There’s also a document center containing a small number of user guides and other resources, but it’s confusing and poorly designed. You can find more free resources, including eBooks, white papers, videos, and webinars in the Resource Center. 

Mitel VoIP Review - Help and Support

How Mitel Compares to Other VoIP Platforms


Mitel

8x8

VoxDirect

Fusion Connect

Base price

$25.49 per user, per month

$15 per user, per month

$39 per user, per month

$14.95 per user, per month

Free trial

No

No

30 days

No

Mobile app

Yes

Yes

Yes

Yes

Video calling

Yes

Yes

No

No

Integrations

Yes

Yes

Yes (Zapier only)

Yes

Support

24/7 phone, email, support site

Business-hours phone, email, live chat, support site

Business-hours phone, email, live chat, support site

24/7 phone, 24/7 online ticketing

Mitel vs 8x8

8x8 is an excellent option for businesses wanting that little bit extra from their VoIP platform. It comes with a number of integrations with popular business software, unlimited HD video conferencing, and unlimited calls and SMS texts to 14 countries. It also boasts excellent security and is very transparent about the procedures it uses, unlike Mitel. 

Mitel vs VoxDirect

Mitel targets medium to large businesses requiring scalable VoIP solutions, but VoxDirect is designed specifically for small businesses. It’s an excellent choice for sole traders, and there are great tools to help you manage call loads. VoxDirect also comes with various SMS marketing tools, making it an interesting option for businesses interested in taking advantage of this. 

Mitel vs Fusion Connect

Fusion Connect is a very competitively-priced VoIP option, and its services are backed by a range of useful features. Like Mitel, it only boasts a small number of integrations, but unlike Mitel, its mobile app is well-rated and very useful. Overall, we’d pick Fusion Connect over Mitel in almost any case due to its more advanced features and lower price. 

Is Mitel Right For Your Business?

Mitel offers decent VoIP solutions that are best suited to medium and large businesses. However, it’s slightly expensive, and it doesn’t include anything other than the VoIP basics. For example, there are only a handful of integrations, and there is no way to create custom connections. 

On the plus side, Mitel comes with everything you need to take care of simple business communications. Depending on your subscription, you may have access to voicemail, always-on and on-demand call recording, voicemail transcription, and video calling, among other things. There’s also an excellent mobile app that enables you to access every aspect of your VoIP system. 

Mitel also boasts decent customer service, although there’s no live chat option. The lack of information about the security procedures it employs with its VoIP systems is a little concerning as well. 

All things considered, we’d suggest reaching out to the Mitel team if you’re looking for a no-frills VoIP solution for your business. However, you should look elsewhere if you’re on a tight budget or require specialized tools. 

Frequently Asked Questions
What Does Mitel Integrate With?
-
+
Mitel integrates with 4 3rd-party platforms, including Salesforce, Netsuite, Microsoft Outlook, and Microsoft Teams. There’s also a Google Chrome extension that adds a number of tools to your browser and a more general browser extension for in-browser calling.
Is Mitel HIPAA Compliant?
-
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The majority of Mitel’s business solutions are HIPAA compliant, but it provides no information about its VoIP product. If you require HIPAA-compliant VoIP software, we’d suggest speaking to the Mitel team to find out more about the custom solutions on offer.
Is Mitel a good phone system?
-
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Mitel offers decent VoIP solutions, but it’s far from the most powerful option we’ve seen. It’s fully functional, but it’s a little expensive, and there are few advanced features. But if you’re looking for something simple and are happy to pay the higher price, Mitel is a good phone system.
How does the Mitel phone system work?
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When you sign up for a Mitel VoIP subscription, you will be able to download the Mitel Connect mobile app to access your new number. There’s also a desktop app and browser extensions that enable you to use your VoIP system on your computer, and there’s a tidy management dashboard.
Contributing to many popular websites, Daniel’s writing focuses on technology, science, and dependable reviews. He holds degrees in Chemistry and Marine Science from the University of Western Australia and has been a regular critic of software, web hosting, website builders, and a variety of other tech products and services for several years, leaning on his academic background for rigor in research and writing.

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