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Fusion Connect (formerly MegaPath) VoIP Review (2023)

Easy-to-use phone system designed specifically for small businesses

Serguei Solokhine author image

In a Nutshell

Fusion Connect, formerly known as MegaPath, has all the standard features you can expect from a VoIP provider, including call from any device, audio and video conferencing, and visual voicemail. It is priced below its competitors at $14.95/user/month, and offers 24/7 customer support. If you want a VoIP solution with an affordable per-user plan and a good featurese, look no further than Fusion Connect.

pros

  • Affordable
  • 100% uptime guarantee during business hours
  • 24/7 customer support

cons

  • No free trial
  • No money-back guarantee

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Fusion Connect Pricing & Plans - How much does Fusion Connect cost?

Fusion Connect currently offers the FusionWorks Pro Employee National Plan for $14.95/user/month. This plan gives access to a full-featured business VoIP suite that allows for calls from any device, audio conferencing, and voicemail transcription. 

This is a great deal, as many competing brands charge as much for their most basic pricing tier, essentially offering less for more. It is worth noting, however, that this pricing is only available to businesses with at least 2 users. 

In addition to your subscription, you will need to purchase a voice gateway, or router, from Fusion Connect. To get a quote for this hardware or learn about other plan options besides FusionWorks Pro, you will need to get ahold of Fusion Connect directly. 

On top of this basic offering, you can purchase additional voice mailboxes, an auto attendant, or a complete call center package. These add-ons are not included in the subscription price, so contact Fusion Connect if you are interested in these options as well.

Fusion Connect Available Features 

Fusion Connect has all of the necessary features you would expect from a modern VoIP provider, such as voice calling from any device and audio and video conferencing. Let’s take a look at a few that stand out.

Call from any device

This feature is somewhat self-explanatory. You can use Fusion Connect to call from any device. This includes personal mobile devices, existing office phones, or phones/headsets purchased directly from Fusion. Existing office phones and headsets purchased from Fusion require a desktop or laptop computer to place calls with Fusion’s VoIP software.

Audio and video conferencing

Fusion allows for conference calls or multi-way calls. In a multi-way call, up to 13 people can join a single call. In a conference call, invitees receive a PIN and a conference code. You can enter a call from a mobile or desktop computer using Fusion’s built-in conference call client. Unlike a multi-way call, there is no limit to the number of callers in a conference call. 

Fusion also offers video conferencing through a partnership with Cisco Webex. This is a relatively new feature that is included with your Fusion Connect subscription. To use it, download the FusionWorks with Webex app, which is available for Windows, Mac, iOS, and Android devices, and set up conference calls using the instructions in the FusionWorks with Webex User Guide.

Find Me/Follow Me

This configurable feature combines simultaneous and sequential ring. When a call comes in, you can configure which devices it goes to. For instance, you can make it go to your office phone first, followed by your mobile phone, followed by the reception desk. This is called a sequential ring. 

Alternatively, you can configure the feature so your phone and the reception phone ring simultaneously, followed by your mobile phone, thus making use of simultaneous and sequential rings. In this way, you can configure the sequence in which an inbound call bounces between different phone lines, essentially enabling a customer to follow you until they find you.

Visual Voicemail

With Visual Voicemail, incoming voicemails are automatically recorded and transcribed to text. The software then sends an email with the recording and a text version of the message to your inbox. 

Alternate phone numbers

With Fusion Connect, you can have up to 10 phone numbers associated with your business in addition to your main phone number. You can configure these numbers with up to 4 distinct ring patterns, each with its own call-waiting tone.

Security and Reliability

Fusion Connect has implemented the FCC's STIR/SHAKEN call-authentication framework on its network. 

Among other security features, Fusion monitors its network with an automatic system that views call records and detects patterns commonly related to robocalling and fraud as part of the STIR/SHAKEN standard. Detected cases escalate to a dedicated security team for further analysis, and the responsible customers could face account termination if their calling activity is illegal.

Fusion also offers a 100% uptime guarantee to all customers, although this guarantee only applies between 8 am and 5 pm in your local time zone, Monday to Friday. Fusion does not guarantee uptime on weekends or outside those business hours.

Fusion Connect Mobile App

Fusion Connect Review App

The Fusion MobileConnect app is available for iOS and Android devices. Note that there is another app on the App Store called Fusion Connect, but it is for an unrelated company with the same name—the VoIP service app is called MobileConnect.

The app is a mobile version of Fusion’s VoIP service and comes with all of the associated features like calling, instant messaging, and business collaboration features like audio and video conferencing. Fusion Connect’s VoIP service is device independent, and the app can be used on a mobile device of your choice with full functionality.

Fusion Connect Integrations

Fusion Connect Review Intergrations

Fusion’s Hosted Voice Product Page has a list of 8 programs that integrate with its business VoIP product. Fusion integrates with most commonly used customer service CRM platforms, including Zendesk, Salesforce, and ServiceNow. The image above shows a complete list of programs that integrate with Fusion Connect.

Help and Support

You can submit a ticket to Fusion’s Tech Support or Customer Care team via Fusion Connect’s support page. Tech Support can assist you with technical issues like bugs, patches, or service outages, while Customer Care can help with account-related topics like billing, service changes, and account updates.

You can also call support at 1-888-301-1721. If you are a legacy customer using MegaPath, call 1-877-611-6342 instead. Both the support number and the ticketing system are available 24/7.

How Fusion Connect Compares to Other VoIP Providers


Fusion Connect

Grasshopper

Amp Telecom

OnSIP

Base price

$14.95/user/month

$26/month

$14.99/user/month*

$18.95/user/month

Free trial

No

7 days

No

30 days

Mobile app

Yes

Yes

Yes

Yes

Video calling

No

No

No

Yes

Integrations

Yes - 8

No

Yes - REST API** 

Yes - 7

Support

24/7 phone, 24/7 online ticketing

Self-service support site

Phone, contact form

Business-hours phone, 24/7 online ticketing, support site 

*pricing from 2018—current pricing not publicized

**compatible with any third-party software that uses the REST API standard. Will require an IT professional for initial setup.

Fusion Connect Vs Grasshopper

Grasshopper has fewer features than Fusion Connect, but it can be more cost-effective in some instances. Its basic plan is higher-priced at $26/month. However, it allows for 1 phone number with 3 extensions, which is more affordable than a Fusion plan for 3 users. On the other hand, Grasshopper lacks any third-party integrations, does not come with 10 alternate numbers, and does not feature Find Me/Follow Me. 

This makes Grasshopper less beneficial to larger teams that might appreciate Fusion’s breadth of features. On the other hand, small business users might enjoy the lower cost of a Grasshopper subscription.

Fusion Connect Vs Amp Telecom

Amp Telecom is very similar to Fusion Connect. It offers many of the same features, like Find Me/Follow Me—which it calls Call Hunting—multi-way calling, and third-party integrations. Based on the last known publicly available pricing plan, their pricing is nearly identical to Fusion’s.

There are some key differences between the two programs. Firstly Amp only allows multi-way calls with up to 5 users, not 13. Secondly, Amp has automated reception as a built-in feature, while Fusion requires users to pay extra. Finally, although Amp allows for voicemail-to-email functionality, it does not offer transcription. Instead, Amp users receive an email with the voicemail recording attached. Which of these similar programs is best for you will depend on your particular needs.

Fusion Connect Vs OnSIP

OnSIP’s feature set is broadly similar to Fusion’s; however, its payment plans are entirely different. OnSIP offers 2 types of payment plans, per user and pay-as-you-go. 

Which provider is best depends on your monthly call volume and how many users your business has. OnSIP is less economical than Fusion for companies with less than 5 phone users, given its 5-user minimum. But for teams of 5 or more, OnSIP’s pay-as-you-go plan is cheaper than a Fusion plan with 5 users if your monthly call volume is less than 850 minutes a month.

Is Fusion Connect Right For Your Business?

Fusion Connect has a solid feature set, with everything you need for a fully functional VoIP system. With calling from any device, video and audio conferencing, find me/follow me, and visual voicemail, all of your VoIP needs are effectively covered. The package is backed by 24/7 customer service and a 100% uptime guarantee during business hours. Moreover, at $14.95/user/month, Fusion’s pricing is better than that of most competitors for a full-featured VoIP product.

Fusion is best suited for users with a large call volume, as it does not offer a pay-as-you-go plan nor charge per the minute. So if you have high call volumes, and want an affordable VoIP platform with all the standard features, look no further than Fusion Connect.

Frequently Asked Questions
Fusion Connect VoIP is an easy-to-use phone system designed specifically for small businesses. It offers everything you need to run a successful call center or contact center.
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Fusion Connect’s most popular plan, FusionWorks Pro, costs $14.95/user/month and unlocks access to all of the features that the product offers. To take advantage of this pricing, you have to purchase the plan with at least 2 users, bringing the minimum cost to $29.90/month. Additional hardware, including phones and internet routers, are not included in this cost. You can purchase them from Fusion or a third party.
Is Fusion Connect a good option for a small business?
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Fusion Connect is an excellent option for small businesses. It has all the features of an advanced VoIP program, more than enough for any business regardless of the size. Despite this, it is priced on the low end of the VoIP market. This makes it an affordable and powerful choice for your small business, and an opportunity to acquire software that might normally be out of the price range for a small business.
What is Fusion Connect’s most popular plan?
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Fusion Connect’s most popular plan is the FusionWorks Pro Employee National Plan. This plan offers an affordable VoIP solution with many features including calls from any device, audio conferencing, and voicemail transcription. This plan costs $14.95/user/month, and must be purchased with a minimum of 2 users. Hardware costs are not included in the plan.
Serguei Solokhine is a freelance writer based in Vancouver, British Columbia. A digital nomad, he loves writing about finance, business, and travel. With degrees in finance and marketing, plus five years of experience in the financial services industry, Serguei has developed a wealth of knowledge in personal and corporate finance, marketing, CRM software, and other SaaS platforms. A seasoned writer, his byline has appeared on many popular websites.
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