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Optimum Business Review (2022)

An uncomplicated VoIP solution

Daniel Blechynden

In a Nutshell

Optimum Business Hosted Voice offers basic VoIP solutions focusing on voice communication. It offers mobile and desktop apps, but these are pretty plain. There are no integrations, and the customer service could be better. But all plans come with call recording, and you will have access to a decent selection of educational resources. Optimum Business is simple, but it’s worth considering if you want a no-frills VoIP solution.

pros

  • Decent call-management features
  • Call recording with all plans
  • Simple IVR auto-attendants

cons

  • No integrations
  • Feature-poor mobile and desktop apps

Optimum Business Optimum Business Visit Site

Optimum Business Pricing & Plans - How Much Does Optimum Business Cost? 

Optimum Business offers quote-based VoIP solutions to its customers. It encourages you to chat with sales at every opportunity, although we had some issues with the chat window failing to load. 

If you dig deep enough, you will be able to find a pricing guide on the Optimum Business website. This indicates that a Basic Seat costs $24.95 per seat per month and a Business Seat costs $34.95 per seat per month—relatively expensive compared to some of the other options on the market.

According to information in the Business Hosted Voice user guide, the Basic plan includes a range of calling features, account management tools, and productivity tools. The Business plan adds things like call forwarding, desktop phone management, a mobile client, and an attendant console. All plans include unlimited calling within the US and Canada, free 411 calls, and a suite of extra features according to your requirements. 

Equipment rental fees range from $4 to $20 per month. You can add an extra auto-attendant for $20 per month, and there’s a 30-day money-back guarantee that enables you to test the software risk-free. 


Basic Seat

Business Seat

Price/seat/month

$24.95

$34.95

Unlimited calling

Call recording

IVR

Attendant console

X

Conference calling

X

Mobile client

X

Optimum Business Available Features

Optimum Business Hosted Voice offers excellent VoIP solutions backed by a range of traditional features. There’s no video conferencing and you won’t find much in the way of integrations or extra tools—intra-organization chat tools are notably absent—but the things you will get are great.

Authorization codes

Optimum enables you to add authorization codes to restrict call access to certain numbers. When an authorization code is attached to a number, you will need to enter it and press # before your call will be connected. 

Interactive voice response (IVR)

Optimum Business’s VoIP solution enables you to create your own auto-attendants with interactive voice menus. Prompts telling callers what buttons to press for what reason can be created with a click of a button. This tool is particularly useful for ensuring callers are connected with the correct department or team member.

Call recording

Everyone on your team will have access to full call-recording tools, regardless of your subscription. These include always-on and on-demand recording. All calls are saved in .wav format and can be downloaded individually or in bulk as a zip file. 

Voicemail 

Optimum Business Hosted Voice enables you to receive up to 200 voicemails without having to delete them. These can be up to 3 minutes long, and there are various tools to help you set up your voicemail prompt. You can also take advantage of a voicemail-to-email tool to have your messages sent as audio files to your email inbox.  

Optimum Business Review Features

Security and Reliability

Optimum Business provides very little information about its security procedures, and we were unable to find out more from the customer service team. There is a 30-day money-back guarantee, so we can assume that the company is confident in the level of service they offer. The company also claims that any issues will be dealt with on the same day you report them. 

Optimum Business Mobile App

Optimum Business offers a VoIP mobile app for its customers with a Business Seat subscription, but it’s quite simple. It enables you to make and receive calls, view call history, view contacts, send and receive SMS messages, and configure a very small number of settings. 

Optimum Business Integrations

Optimum Business offers no integrations with its Hosted Voice solutions. 

Help and Support

Optimum Business offers 24/7 phone, email, and live chat support. We attempted to speak with the live chat team, and we found that the chat window wouldn’t load, even on different devices. 

One thing we did like was the comprehensive user guide, which outlines every aspect of the Hosted Voice service. There’s a small number of FAQs and other support resources available in the support center, but these are quite basic and may be hard to understand. You will also find a Small Business Resource Hub with a range of free educational content, as well as a few tutorial videos. 

How Optimum Business Compares to Other VoIP Service Providers


Optimum Business

RingCentral

Zoom

OnSIP

Base price

$24.95/seat/month

$19.99/user/month

$10/user/month

$18.95/user/month

Free trial

No

5 users, 50 minutes each

No

No

Mobile app

Android, iOS

Android, iOS

Android, iOS

Android, iOS

Video calling

No

Yes

Yes

No

Integrations

No

Yes - Hundreds

Yes - 1800+

Google Chrome

Support

24/7 phone, 24/7 email, 24/7 live chat, support site

24/7 phone, online ticketing, support site

24/7 phone, 24/7 live chat, support site

Business-hours phone & email, support site

Optimum Business vs RingCentral

Optimum Business offers high-level VoIP solutions, but it focuses on traditional phone service. On the other hand, RingCentral offers hundreds of integrations, feature-packed web and mobile interfaces, integrated video conferencing, and flexible pricing. Its lowest-tier plan is also more affordable than Optimum Business, and we’d recommend it if you want extra tools and features with your VoIP solution. 

Optimum Business vs Zoom

While Optimum Business offers traditional VoIP, Zoom sits at the other end of the spectrum with its innovative solutions. It’s super affordable, with prices starting from $10 per user per month, and it’s built around video conferencing. There are thousands of integrations, and Zoom is a very user-friendly option that shouldn’t take you more than a couple of hours to get set up.

Optimum Business vs OnSIP

Like Optimum Business, OnSIP focuses on more traditional communications, offering VoIP solutions with an advanced selection of cal- management features. It has no video calling or integrations with business software, but its mobile app is more versatile than Optimum’s. OnSIP also has low-cost plans for businesses with low call volumes. 

Is Optimum Business Right For Your Business? 

All things considered, Optimum Business offers decent VoIP solutions without anything to set it aside from the competition. There are numerous other providers offering similar services, and Optimum's prices aren’t anything special. 

There are basic desktop and mobile apps, and integrations and video conferencing are notably lacking. However, its Hosted Voice VoIP solutions do come with the expected voice communication tools. 

The support site is a little complicated, and there’s little information about the company’s security practices. But if you’re looking for a streamlined, no-frills VoIP solution backed by a reliable service provider, Optimum Business could be worth considering. 

Frequently Asked Questions
Does Optimum Business have voice VoIP?
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Yes, Optimum Business offers voice VoIP through its Business Hosted Voice solutions. These are quite plain and include few extra tools or features, but you will get everything you need to manage your phone system.
Does Optimum Business have a landline phone service?
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Yes, Optimum Business offers landline phone service through its Business Voice solutions. These are a good alternative to its VoIP options, especially if you already have the landline infrastructure installed.
How Does Optimum Business support remote employees?
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Optimum Business comes with a range of features that are designed for remote employees. There are desktop and mobile apps that you can use to make and receive calls from anywhere. Other features such as call forwarding and auto-attendants are designed to help you route calls to different employees, regardless of their location. However, collaboration tools such as video conferencing or internal text chat are absent.
Contributing to many popular websites, Daniel’s writing focuses on technology, science, and dependable reviews. He holds degrees in Chemistry and Marine Science from the University of Western Australia and has been a regular critic of software, web hosting, website builders, and a variety of other tech products and services for several years, leaning on his academic background for rigor in research and writing.
Optimum Business