CenturyLink Business VoIP Review

Top10.com StaffByTop10.com StaffJul. 04, 2019

In a Nutshell

The VoIP products provided by CenturyLink combine both voice and data on a single connection simplifying networks, reducing connections, and improving call quality. It supports IP phones by Cisco, Astra and Polycom, or you can even manage your own PBX.

pros

  • Offers SIP Trunking for large companies
  • Virtual numbers and toll free numbers

cons

  • Not the most user-friendly
  • Support process requires extra steps from users

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VoIP Packages/Plans

Each business VoIP package offers a selection of features, and is automatically on a month-to-month pricing plan. 12-, 24- and 36-month term price plans are available when you

buy a minimum of 3 lines to make you eligible. You can combine packages if one does not quite meet your needs.

Packages include a local line, unlimited local calling and a choice of valuable call features. There are a variety of features available for you to choose to customize your package to your business needs.

CenturyLink Choice packages: 

Business Prime: up to 3 call features (business voicemail is not available)

Business: up to 3 call features (business voicemail is available)

Business Plus: up to 15 features (Business voicemail is available)

  • Unistar wire maintenance.
  • Unlimited number of lines.
  • Make up to 6 CenturyLink 411 Directory Assistance calls free.
  • Business Add-A-Line: Business Add-A-line helps you customize your service and can offer you price discounts with a business voice package.
  • Unlimited number of lines
  • Includes call forwarding or series hunting

Features

Here are some of notable features that CenturyLink VoIP offers:

  • Call Blocking, forwarding and transfer
  • Conference Calling
  • VIP identification
  • Call Hold
  • A redial service to allow you to avoid redialing busy numbers
  • Caller ID with Name
  • SIP Trunking
  • Unified messaging and mobile convergence
  • Find me/Follow me
  • Virtual numbers and toll free numbers
  • CenturyLink offers its own 411 directory assistance service
  • The features offered by CenturyLink Business come with a user guide which is easily available online.
  • All assistance, maintenance and upgrades are in-house so there is no redirecting to any external agents.

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Customer Support / Ease of Setup

CenturyLink provides useful information online, including tutorials, speed tests, forums and store locators. There is also a blog and a section for FAQs. The support section is split into different navigation categories—it would actually be more beneficial to have one number to call, rather than spend time clicking through links to try to reach the right number to call. You can contact customer support by email, telephone and chat.

Bottom Line

CenturyLink is not the easiest of services to navigate. It does not provide cable internet services and instead relies on Verizon to do so. This makes it more confusing when you look at their bundling package and could be perceived as slightly misleading. However the CenturyLink Business priority does seem to be to make faster and higher quality call connections, so they’re moving in the right direction.

Top10.com StaffByTop10.com StaffJun. 18, 2019
Our editorial staff is comprised of writers who are knowledgeable about business services. We specialize in simplifying the process of choosing the right VoIP provider for your business.
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