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CenturyLink Business VoIP Review

Top10.com Staff

In a Nutshell

The VoIP products provided by CenturyLink combine both voice and data on a single connection simplifying networks, reducing connections, and improving call quality. It supports IP phones by Cisco, Astra and Polycom, or you can even manage your own PBX.

pros

  • Offers SIP Trunking for large companies
  • Virtual numbers and toll free numbers

cons

  • Not the most user-friendly
  • Support process requires extra steps from users

CenturyLink Business CenturyLink Business Compare All

VoIP Packages/Plans

Each business VoIP package offers a selection of features, and is automatically on a month-to-month pricing plan. 12-, 24- and 36-month term price plans are available when you

buy a minimum of 3 lines to make you eligible. You can combine packages if one does not quite meet your needs.

Packages include a local line, unlimited local calling and a choice of valuable call features. There are a variety of features available for you to choose to customize your package to your business needs.

CenturyLink Choice packages: 

Business Prime: up to 3 call features (business voicemail is not available)

Business: up to 3 call features (business voicemail is available)

Business Plus: up to 15 features (Business voicemail is available)

  • Unistar wire maintenance.
  • Unlimited number of lines.
  • Make up to 6 CenturyLink 411 Directory Assistance calls free.
  • Business Add-A-Line: Business Add-A-line helps you customize your service and can offer you price discounts with a business voice package.
  • Unlimited number of lines
  • Includes call forwarding or series hunting

Features

Here are some of notable features that CenturyLink VoIP offers:

  • Call Blocking, forwarding and transfer
  • Conference Calling
  • VIP identification
  • Call Hold
  • A redial service to allow you to avoid redialing busy numbers
  • Caller ID with Name
  • SIP Trunking
  • Unified messaging and mobile convergence
  • Find me/Follow me
  • Virtual numbers and toll free numbers
  • CenturyLink offers its own 411 directory assistance service
  • The features offered by CenturyLink Business come with a user guide which is easily available online.
  • All assistance, maintenance and upgrades are in-house so there is no redirecting to any external agents.

CenturyLink Business CenturyLink Business Compare All

Customer Support / Ease of Setup

CenturyLink provides useful information online, including tutorials, speed tests, forums and store locators. There is also a blog and a section for FAQs. The support section is split into different navigation categories—it would actually be more beneficial to have one number to call, rather than spend time clicking through links to try to reach the right number to call. You can contact customer support by email, telephone and chat.

Bottom Line

CenturyLink is not the easiest of services to navigate. It does not provide cable internet services and instead relies on Verizon to do so. This makes it more confusing when you look at their bundling package and could be perceived as slightly misleading. However the CenturyLink Business priority does seem to be to make faster and higher quality call connections, so they’re moving in the right direction.

Frequently Asked Questions
Is CenturyLink Business a good VoIP provider?
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CenturyLink offers fast call connection and a variety of VoIP features targeted towards small, medium-sized, and large businesses.
How reliable is CenturyLink Business?
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CenturyLink falls about square in the middle of reliability for VoIP providers. It offers 24/7 customer support along a wide variety of communications features.
Is CenturyLink Business legit?
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CenturyLink Business is covered by 450,000 route miles of fiber and boasts a global network with 2,200 data centers that ensure network security.
Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

CenturyLink Business customer reviews

Based on 20 reviews

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30 Jun 2022

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Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

a year ago

They're friendly and very helpful they are always on time they have good advice

a year ago

They were very patient and knowledgeable about the issues I was having at the time

a year ago

Invoicing has never been better on using freshbooks it's pretty easy and very fast to make invoices

a year ago

I lost weight on this product very quickly. It didn't take much effort either or dieting

a year ago

Satisfaction and reliability. You see effect of their product in your body without any complication

a year ago

Really good quality of service but to some people can be expensive. It's really fun working with them because I get to work for so many kind people

a year ago

It was alright and overall good. I didn't have a problem using it and I thought the price was okay

a year ago

I love to use the app and how easy it is to sign. Also, it doesn't cost a thing.

a year ago

It's very good it's really helpful in about a month or two I lost like 10 pounds

a year ago

A great program to lose weight fast. Super simple way to lose your weight. And is a great value.

a year ago

I thought it was really easy to use and schedule your appointments. Great staff and they're nice

a year ago

It's the best so far. I love it's service. I Never complain about anything since I started using it's service

a year ago

Mediastinum made me lose so so so so much weight and I look the best I ever have

a year ago

Easy to use pretty self explanatory. It has everything I need to send out invoices to my customers with details of the the load and everything the drivers need to know

a year ago

I have used Freshbooks for just a few months. I have not had any issues of yet. The system is easy to use.

a year ago

Great experience with the interface and through the help I've received over the past months

a year ago

It's reliable and has proven results that can be easily seen over time in my pictures

a year ago

Extremely Happy/ This Service OMG!!! I was super hesitant to try this service but didn't feel like sitting in Urgent Care for hours for my particular issue. The intake process was surprisingly super fast! And the app is very user friendly. Once I completed my medical history and input my insurance information, I spoke with the doctor in less than 5 minutes! And this was around 2:30! Mid-day!!! When it's usually impossible to get in and out of an urgent care facility. the whole process took less than 30 minutes! I promise, I do not write reviews, don't have time, but I had to take a few moments to write this review b/c I was thoroughly impressed! The actual doctor, Dr. Cynthia Horner was AWESOME! She was patient with my explanation for calling in today, I did not feel rushed AT ALL, which sometimes happens in urgent care offices, she was on top of all of my questions and I felt very comfortable with her diagnoses. She even offered some encouragement around my fitness goals! I am so impressed and will definitely tell all of my friends about this experience! Thank you sooo much!

a year ago

It's good for weight loss. The service is good. I like it. Not a lot of money.

a year ago

No issues throughout the entire process. Easy to use service and would recommend.

CenturyLink Business