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The Top 10 Best VoIP Providers with Zendesk Integrations

Phillip Richardson
VoIP Zendesk Providers
Managing traditional phone lines in a large business can be complicated and expensive. Plus, if your call center is disconnected from other parts of your customer service pipeline, it can lead to a poorer support experience. For example, clients may have to repeat information to multiple staff members, and some support requests may be lost altogether.

Using solutions that connect your systems together, such as VoIP apps integrated with Zendesk Suite, allows your service desk workers to properly support customers without wasting time.

Using VoIP, your staff can communicate with customers by phone, live chat, or video while sharing files at the same time. Pair VoIP with Zendesk, and all that call data gets filed away automatically so your agents can focus on the most important thing—the customer.

Integrations between VoIP services and Zendesk typically includes the following features.

  • Click-to-dial from existing customer ticket or contact info

  • Popup showing who’s calling and—if the information exists—why they’re calling

  • New ticket automatically created for each customer interaction

  • Real-time, exportable call statistics for every customer

Zendesk helps businesses achieve things like the following:

  • Enhanced productivity as time-consuming customer interactions become automated and streamlined.

  • Better customer interactions because mundane tasks, such as call notes, are automated so that agents can focus completely on the customer.

  • Higher ROI: According to a 2017 study commissioned by Zendesk on the economic impact of its software on seven companies ranging from 15 to 350 customer-support agents, these companies benefited by an average of $180,000 per year by using Zendesk. This was due to factors like increased efficiency and improved customer retention, as well as avoiding the licensing and maintenance costs of previous software.

The best VoIP provider with Zendesk integration is…

Dialpad is our top pick for VoIP Zendesk integrations. Its seamless integration and clean interface make it an unobtrusive and intuitive addition to your Zendesk system. Dialpad also provides time-saving AI-driven features, including call transcription, and provides an in-depth analytics dashboard to improve workflow. 

Our Top Picks for the Best VoIP Providers with Zendesk Integrations

1. Dialpad with Zendesk Integration

Features

  • Receive and place Dialpad calls and messages from Zendesk 

  • Automatically log calls and create new support tickets in Zendesk

  • Connect customers in Dialpad to existing Zendesk records

How it works

Install the Dialpad app into Zendesk via the Zendesk Marketplace, then enable Zendesk in the Dialpad administration settings.

Pricing

Zendesk integration is available on Pro Dialpad plans ($30/user/month) and on Enterprise Dialpad plans. Enterprise pricing is available on request.

Dialpad for enterprise

Dialpad Enterprise promises 100% uptime and priority live agent support. Enterprise features include provision for unlimited office locations, unlimited ring groups (departments), and Azure AD SSO integration. 

Check out our Dialpad review

Dialpad Dialpad Visit Site

2. Mitel with Zendesk Integration

Features

  • Tight integration unifying voice and customer data

  • Customizable, browser-based softphone embedded within the Zendesk application

  • Excellent technical documentation and user guides

  • Highly scalable to large numbers of users

How it works

Mitel for Zendesk can be set up by first installing the Mitel Application Licensing Server onto a MiVoice Connect customer’s Headquarters server, then installing a Mitel integration app through the Zendesk Marketplace. Mitel provides comprehensive instructions for advanced configurations and Zendesk Softphone installation and configuration. It is worth noting that you cannot use Zendesk alongside Mitel’s MiCloud Connect AD integration.

Pricing

Mitel offers advanced third-party integrations with its Premier and Elite plans, with prices starting from $32.39 per user per month.

Mitel for enterprise

Mitel offers enterprise solutions for businesses and provides systems that scale to 65,000 users. Pricing and further information are available on request by calling the Mitel sales team.

Check out our Mitel review

Mitel Mitel Visit Site

3. GoTo Connect with Zendesk Integration

Features

  • Provides incoming call notifications

  • Searches caller ID within Zendesk to return relevant customer records

  • Allows you to create notes and schedule follow-ups easily

How it works

GoTo Connect can be connected to Zendesk using the Zendesk Marketplace App.

Pricing

Advanced integrations, such as Zendesk, are available with GoTo Connect’s Standard and Professional plans, which cost $29 and $43 per user per month, respectively, when billed annually. 

GoTo Connect for enterprise

GoTo Connect does not have a dedicated Enterprise package. However, the Premium plan does provide some of the features you’d expect to find in an Enterprise package, for example, call analytics, call monitoring, and supervisor tools to monitor and manage calls.

Check out our GoTo Connect review

GoTo Connect GoTo Connect Visit Site

4. Nextiva with Zendesk Integration

Features

  • Click-to-call to accelerate workflow

  • Screen Pop feature allows incoming calls to pop onto your screen, with only one click needed to retrieve the customer’s record in Zendesk.

How it works

Nextiva can be integrated into Zendesk using a desktop application, an extension installed into your web browser, or through the Zendesk App Marketplace.

Pricing

Zendesk integration does not come as standard with any of the Nextiva plans but is available upon request at no additional charge with the Professional and Enterprise licenses. Nextiva’s Professional plan is $22.95/user/month, while Enterprise comes in at $32.95/user/month when billed annually. 

Nextiva for enterprise

Nextiva Enterprise offers additional features such as unlimited participants on voice and video conferencing, call and video conference recording, voicemail transcription, and single sign-on options. 

Check out our Nextiva review

Nextiva Nextiva Visit Site

5. Aircall with Zendesk Integration

Features

  • Seamless Zendesk integrations allow all customer communications to be managed in a single location

  • Logs all your call information, with data automatically available within Zendesk

  • Automatic support ticket creation, including personalized ticket assignment rules

How it works

The Aircall phone system integrates directly with Zendesk through the Aircall dashboard and in Zendesk using the Zendesk App Marketplace.

Pricing

Zendesk integration is included in all Aircall plans, with plans starting at $30/user/month for the Aircall Essentials plan when billed annually.

Aircall for enterprise

Aircall offers a custom, rather than an enterprise, plan. Pricing is available on request and includes all the features of its Professional plan plus unlimited calls worldwide, custom analytics and onboarding, and access to API developer support.

Check out our Aircall review

aircall aircall Visit Site

6. Vonage with Zendesk Integration

Features

  • On-screen notifications
  • Auto-logging of calls matched to an existing Zendesk contacts
  • Mobile syncing
  • Real-time call statistics

How it works

Using Vonage’s gUnify connector, Zendesk operates on your employees’ computers as a Chrome browser extension. Like other Vonage integrations, the Zendesk integration works in the cloud, with no need for any desktop installations. This ensures users can move around unconstrained while Zendesk does its job in the background.

Pricing

For SMBs, Vonage Business Cloud offers 3 pricing packages: Mobile, Premium, and Advanced. Premium and Advanced customers qualify for third-party integration including Zendesk, starting from $29.99/month per user, plus taxes and fees. Prices for Vonage Enterprise are provided on request.

Vonage For Enterprise

Vonage Enterprise is a private, managed, fully scalable system that comes in 3 tiers: Basic, UC, and Plus.  It includes the remarkably powerful Omnichannel Contact Center, a unified communication system that integrates your voice call center with chat, email, and other modes of communication. With it, Vonage integrates all of your communications technology into its cloud-based applications, allowing your teams to access Zendesk and other tools on one unified interface.

For a deeper look at Vonage Business check out this  Vonage review.

Vonage Vonage Visit Site

7. RingCentral with Zendesk Integration

Features

  • Make and receive calls using click-to-dial from within Zendesk.
  • View matching client record for incoming calls with instant screen pop-up.
  • Automatically post Zendesk ticket notifications to RingCentral app conversations
  • Review received, missed, and outbound calls
  • Create tickets for every text, fax, voicemail, or missed call

How it works

RingCentral for Zendesk works within your business’s Zendesk account, and there’s no need to download any software. Supported browsers include Chrome 30 or above, Firefox 25 or above, Safari 6.0.5 or above, or Internet Explorer 10 or above.

RingCentral for Enterprise

Zendesk integration is only available with RingCentral’s enterprise-level packages, Premium and Ultimate. These packages include integration with Zendesk, as well as Salesforce and Desk.com. They include a number of other features for large businesses, including custom app development and deployment, as well as multi-site support.

Pricing

The Premium and Ultimate plans range between $34.99 to $49.99 per month per user.

New customers can try RingCentral with a 15-day free trial.

For a deeper look at RingCentral check out this RingCentral review.

RingCentral MVP RingCentral MVP Visit Site

8. 8x8 with Zendesk Integration

Features

  • Manage customer interactions from a single screen within Zendesk desktop via chat, email, or phone
  • Real-time access to customer tickets and history
  • Consolidated reporting and administrative info on each customer

How it works

8x8 Zendesk service is available through Zendesk’s 8x8 Virtual Office app.

Pricing

Uniquely, 8x8 integrates with Zendesk with all of it’s 3 packages, as long as you also subscribe to Zendesk Partner Edition, starting from $9 per agent per month.

8x8 for Enterprise

8x8 offers the V8 Edition, designed for large, global businesses. Like the other packages, V8 includes Zendesk integration. But unlike the other packages, which are designed for small to medium businesses, the V8 package includes an inbound and outbound contact center plus “virtual office analytics” with real-time and historical information on all extensions and devices within your organization.

For a deeper look at 8x8 check out this 8x8 review.

8x8 8x8 Visit Site

9. MegaPath with Zendesk Integration

Features

  • Click-to-dial on any page
  • Caller info displayed on screen pop-up
  • Inbound and outbound calls get logged automatically
  • Easily take notes on any page in your browser

How it works

The MegaPath Connector is a simple plug-in that can seamlessly connect MegaPath Hosted Voice with Zendesk in a matter of minutes.

Pricing

The 2 larger of MegaPath’s pricing packages—MegaPath Premium Business (starting at $24.95 per user per month) and MegaPath Enterprise (starting at $39.95 per user per month)—integrate with Zendesk.

MegaPath for Enterprise

Megapath Enterprise includes unlimited nationwide and global calling, plus more than 50 additional calling features ranging from call logs, line-status monitoring, and visual voicemail to call barge-in, for when a supervisor needs to take over a call.

For a deeper look at MegaPath Business check out this MegaPath review.

MegaPath MegaPath Visit Site

10. OnSIP with Zendesk Integration

Features

  • Pop up notifies agents of incoming calls
  • For all new inbound calls, ticket created automatically in Zendesk interface
  • Real-time access to all tickets

How it works

To integrate OnSIP with Zendesk, simply download the free OnSIP Call Assistant to Chrome.

Pricing

OnSIP has a different pricing structure than its competitors in that there is only one baseline plan. It costs $18.99 per month per user in its most basic form, and then you pay extra for additional features such as Zendesk integration. To find out how much Zendesk costs your business, contact OnSIP directly.

OnSIP for Enterprise

Given its unique pricing structure, OnSIP does not offer a specifically enterprise-level plan. However, with all of the features and integrations it makes available, OnSIP can answer to the needs of enterprise companies.

For a deeper look at OnSIP check out this OnSIP review.

OnSip OnSip Visit Site

Why VoIP with Zendesk?

Using VoIP, your staff can communicate with customers by phone, live chat, or video, and share files back and forth at the same time. Team VoIP together with Zendesk integration and all that call data gets filed away automatically so your agents can focus on the most important thing—the customer.

Integration between VoIP and Zendesk typically includes the following features:

  • Click-to-dial from existing customer ticket or contact info
  • Popup showing who’s calling and—if the information exists—why
  • New ticket created for each customer interaction
  • Real-time, exportable call statistics for every customer

Zendesk helps businesses achieve things like:

  • Enhanced productivity: As time-consuming customer interactions become automated and streamlined.
  • Better customer interactions: Since mundane tasks, such as call notes, are automated, agents can focus completely on the customer.
  • Higher ROI: According to a  2017 study commissioned by Zendesk on the economic impact of its software on 7 companies ranging from 15 to 350 customer-support agents, these companies benefited by an average of $180,000 per year by using Zendesk. This was due to factors like increased efficiency and improved customer retention, as well as avoiding license and maintenance costs of previous software.

How to Choose the Right VoIP Provider

These are some of the things to look out for when choosing a VoIP provider for your sales and customer support teams.

  • Call experience: With high-quality sound and minimal latency (delays), you shouldn’t experience delays of more than 150 milliseconds (15/100ths of a second), which is almost completely unnoticeable. (Note that call quality can also be affected by the bandwidth provided by your internet provider, and your hardware, such as routers and hardphones).
  • Mobile integration: With good mobile VoIP, your sales reps can make calls from the company directory, listen to voicemail, record calls, and participate in conference calls from anywhere.
  • Enterprise packages: With tailor-made services and a plethora of functionalities, if you can dream it, they can probably make it happen.

What Are Some Important Features of Zendesk?

Zendesk’s customer relationship management software provides a unified system for managing the sales and support processes in your business through several key features. 

Cloud-based service

As a cloud-based service, Zendesk requires no additional hardware to run and has no installation and upgrade procedures to worry about. Moreover, the addition of Zendesk VoIP integration makes it easy to provide 24/7 customer support by adding a team of remote workers or sending support requests to offices in other time zones.  

Cohesive ticketing system

Zendesk’s ticketing system provides an easy way to create and manage customer service tickets, with the option to customize ticket fields and automate actions for common tasks.

Multi-channel communication

By seamlessly connecting multiple channels, Customers receive consistent service across all platforms. For example, if a customer has previously sent an email before calling, the Zendesk phone integration will identify the customer’s records, allowing the agent receiving the call to refer back to the email rather than asking the customer to repeat themselves.

Integration with third-party platforms

ZenDesk VoIP Integration is a key feature of the service. It allows calls to be properly tracked and call analytics to be collected to improve workflow efficiency. VoIP aside, Zendesk also integrates with many other productivity tools, such as Trello, a visual collaboration tool.

The Bottom Line

When you combine one of these top-notch VoIP providers with Zendesk integration, you truly get a combination that is worth more than the sum of its parts. Just considering the ability to keep automated digital records of conversations—audio as well as auto-transcribed—makes this combination a winner. Add to that that the prices of VoIP services are actually cheaper than old-fashioned phones, and add to that all of the other features and integrations available, and you’ve got yourself the no-brainer of the century.

Frequently Asked Questions
Does Zendesk use VoIP?+-

Zendesk uses VoIP as part of its phone systems. It also allows third-party VoIP integrations to provide a range of phone solutions, for example, internal communications and conferencing, along with call center functionality.

What phone systems integrate with Zendesk?+-

While this list only includes our top VoIP providers that integrate with Zendesk, there is a wide range of other phone systems available. These can be identified on the Zendesk Marketplace alongside our recommended Zendesk integrations.

Is Zendesk a call center?+-

Zendesk is Customer Relationship Management (CRM) software, which consists of multiple tools to provide customer support, including call center functionality. The call center software embedded within the Zendesk ticketing system allows you to provide phone support from the same platform as your other support channels, such as email.

Does Zendesk have a phone system?+-

Yes. Zendesk Talk is a cloud-based phone system built into Zendesk’s support software, which means you need a Zendesk Support plan to use Talk. The features on offer for the cost may not be as suitable for small and mid-size companies as those available from other VoIP providers for call center integration for Zendesk, such as the ones on this list.

Phillip Richardson
Phillip Richardson writes for Top10.com as a tech writer. Phillip has worked in the IT sector for 13+ years. He holds a BSc (Hons) in Audio and Music Technology and a PhD. in Acoustics from Anglia Ruskin University, Cambridge. Phillip has amassed a wealth of technical skills throughout his varied career, with highlights including roles as Laboratory IT Manager at the University of Cambridge, Linux Engineer on a British Atlantic Survey expedition, and IT Officer at Newnham College.