The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.

Top10.com is a free online resource that strives to offer helpful content and comparison features to our visitors. We accept advertising compensation from companies that appear on the site, which impacts the location and order in which brands (and/or their products) are presented, and also impacts the score that is assigned to it. Company listings on this page DO NOT imply endorsement. We do not feature all providers on the market. Except as expressly set forth in our Terms of Use, all representations and warranties regarding the information presented on this page are disclaimed. The information, including pricing, which appears on this site is subject to change at any time.

Aircall Review

Hailey Lucas

In a Nutshell

Aircall is an enterprise-grade VoIP provider which is compatible with both desktop and mobile devices. The French-based softphone provider is well known for the number of integrations it can handle. Aircall is recommended for any organization needing a VoIP solution that can work with existing internal systems and which requires excellent call quality.

pros

  • 24/7 support
  • Mac application
  • Supports SIP trunking

cons

  • No app for Linux desktop users
  • Some users report occasional connectivity problems

aircall aircall Visit Site

Standout Features

Excellent Call Quality

Aircall has one of the best infrastructures among modern VoIP providers. The company claims to work with only the best-in-class voice carriers around the globe and this is immediately apparent from the first call. We found the voice quality crystal clear. If you’ve tried another VoIP provider and been disappointed by the call quality, then you might be in for a pleasant surprise if you give Aircall a try.

Aircall also supports automatic call recording and logging. For many of its enterprise customers, this is a compliance usage requirement, but it’s not a feature which all VoIP services offer natively.

Enterprise Grade Integrations

Additionally, Aircall supports a wide range of integrations, which allow it to be used alongside other technologies for inbound and outbound calling.

These include:

  • Hubspot
  • Salesforce
  • Zendesk
  • Pipedrive
  • Zoho
  • And more

Aircall also offers an API and can work with webhooks. This allows users with in-house technical expertise to work on custom integrations that have not been developed by the company yet. Additionally, Aircall offers virtual number configuration in more than 100 countries. Interactive Voice Response (IVR) is also supported as well as smart call routing to help calls reach the best agent.

Warm Transfers

Aircall also supports warm transfers, which allows team members to communicate directly with one another before transferring a call through. Warm transfers have been shown to result in speedier issue resolution and to improve customer satisfaction by avoiding forcing the customer to repeat their issue.

Shared Call Inbox

For customer service professionals that need a birds eye view of the day’s support activity, Aircall also offers a shared call inbox. This allows managers to see all calls requiring follow-up. Users can also choose to archive old assignments as they move on to new ones. Additionally, users can share contacts—making collaboration easier. Additionally, managers can gain real-time metrics into inbound and outbound call volumes and avail of a “secret whispering” service which allows them to convey instructions directly to the support agent while the customer is still on the line.

Leave Comments on Calls

Users can also transfer call records and recordings between themselves, including any comments that they might have annotated to assist with call resolution. This again saves time by briefing future agents on existing issues. Users can also create and assign tags to call recordings in order to facilitate sorting by content or interaction type.

No Limits On Concurrent Number Use

Aircall does not enforce any limits on the number of simultaneous outbound calls that can route from one virtual number. Additionally, users can give inbound callers the option to remain on hold until a member of the support team is available to take the call.

Skill Based Routing

Aircall makes it easier for calls to route to the most appropriate recipient. Administrators can populate information into the system which will allow calls to connect based on qualification criteria, such as knowing a specific skill or speaking a particular language.

Integrations

Aircall supports integrations with the following programs and business systems:

  • CRMs: Zoho, Salesforce, Pipedrive, Hubspot
  • Ticketing and customer support: Zendesk
  • Custom integrations: programmable by using the webhook and API

Value for Money

Aircall is available on two standard pricing tiers: Essential ($30/user/month) and Professional ($50/user/month). Custom pricing is also available for enterprise customers that need to deploy the solution to a wide install-base.

Enterprise
Professional
Custom
$30/user/month
$50/user/month
By quotation

Although the cost of the solution can certainly add up depending on the number of seats required, given the powerful features on offer we think the tool recommends good value for money—particularly for enterprise customers that want to invest in best-in-class technology.

Relative to the Essentials package, Professional offers Queue Callback, call monitoring, call whispering, and mandatory tagging, among additional add-on features.

Mobility

As a softphone, Aircall can be used directly in the browser as a web app. There are also desktop clients available for Mac and Windows (10 or later). For mobile users, Aircall Phone for Mobile is available from the Google Play Store (for Android) and the App Store for iOS users. The apps offer all the user functionality of the program when used from the desktop, and allow users to take, place, annotate, and tag calls no matter where they are located.

Scalability

Aircall is as scalable as the businesses that use it—which is not surprising given that the product remains a favorite among enterprise customers. For those requiring large install-bases, the Aircall team offers custom pricing. Custom customers receive the most powerful set of features that the platform offers, including custom analytics, access to Developer API support, and their own unique Service Level Agreement (SLA) guaranteeing a certain level of reliability.

Ease of Setup and Management

Aircall is relatively easy to set up for any administrator familiar with setting up VoIP solutions or SIP and PBX systems. In addition to using the program’s native apps, Aircall supports SIP trunking—so some extra configuration work can be planned to get all phones online and connected to the system. Additionally, to make the best use possible of the software, it is advisable to put end users through an onboarding program, showing them how to annotate and tag calls and transfer them to colleagues and other departments.

Equipment

Aircall only offers VoIP telephony as a cloud-hosted service. The company does not offer any hardware phone and is designed to be used through one of the softphone clients. There is also no option for an on-premises installation.

Customer Service

Aircall offers customer support through both live chat and by email. Additionally, the company operates 12 global support numbers offering telephone-based support. There is also a knowledge base divided into support materials for the Aircall dashboard and the Aircall phone. We found these well written and the online support is both knowledgeable and incredibly responsive. 

International VoIP Calls

Aircall supports international dialing and can configure virtual numbers for outbound calling in any country in the world. International dialing tariffs are competitively priced but are only disclosed to prospective or existing customers. Outbound bundles are also available for users that need calls primarily to specific geography.

aircall aircall Visit Site

Unified Communications/Multi-Channel

Although Aircall doesn’t natively support unified communications/multi-channel support, it does natively integrate with CRMs and customer support systems such as Zendesk. For enterprises that already use these systems, support staff can maintain email correspondence with clients that draws upon information received during phone calls — allowing for a seamless multi-channel support experience.

Bottom Line

Although it’s not the cheapest choice on the market, enterprise customers looking for a best-in-class VoIP solution for their business frequently turn to Aircall. Considering some of the features they offer and the call quality the service is famous for, it’s not hard to understand why. Pricing is on a per-use basis and outbound rates are disclosed to existing customers only. But given the reliability of the service, we think it’s a worthwhile investment for those that are serious about VoIP.

Hailey writes for top10.com and is a freelance content marketer and full-time digital nomad blogging about all things digital marketing, freelancing, and the digital nomad lifestyle at haileylucas.com. You can connect with her on LinkedIn or Twitter.

aircall customer reviews

Based on 25 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Write review

Adjust category ratings

Ease of use

Ease of use

Brand satisfaction

Value for money

Service quality

Brand satisfaction

Ease of use

Brand satisfaction

Value for money

Service quality

Value for money

Ease of use

Brand satisfaction

Value for money

Service quality

Service quality

Ease of use

Brand satisfaction

Value for money

Service quality

Share your experience

People discuss, price, satisfaction level and more.

Write your review

23 Nov 2021

Almost done!

Check that everything's correct, fill in your details, and submit your review!

Anonymous

Ease of use

Brand satisfaction

Value for money

Service quality

Today

Your review will be screened by our team
Whoo-hoo!
Thanks, we love getting your feedback

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

2 months ago

It's a good company that is reliable and dependable and that is trustworthy.

2 months ago

They are very useful for my company and their reliable. On whole it helps me manage and get things done.

2 months ago

It is a good service, and its really good to even use after the 14 day trial! I love that it is easy to use it with no ads and nothing that is holding me back.

3 months ago

Because the accuracy of the audio, in addition to its easy use and financial value that suits everyone.

3 months ago

I never have a dropped call. A very reliable network. I will continue to use.

3 months ago

It made phone bills much simpler and less expensive. I can't think of one time I had a problem or was confused about something.

3 months ago

It was very helpful to me. I called a person from another number and made a joke with him about the high quality of sound and good value. The customer service was very nice.

4 months ago

I like is very much because of how easy it is to use and did not give me any trouble. I was satisfied with the product. It did not cost me anything and the service was easy to use.

a month ago

I like how I could use it with many other people at the same from different places .

2 months ago

It's a good value for the money, also it has the best features in the market.

2 months ago

Aircall is very good for Voice Over IP. It is reliable and secure. It is a cloud-based system. It works as a call center over the internet. It's worth the money.

2 months ago

Good rating because of good service. Aircall makes it easy to use Voip services. Would recommend it to friends and family members.

2 months ago

They have good services and high quality calls in addition to cheap fees on every call. And the prices are reasonable.

2 months ago

It's secured and can be use by multiple people at the same time, which is helpful for work.

2 months ago

Simply because it's really easy and makes things quicker for the call or if you have at problem.

3 months ago

I honestly didn't care much for aircall. The reception was spotty and it kept cutting out.

3 months ago

Great service if you need to use the internet to make calls. Didn't have any issues with the software and it worked when I needed it.

3 months ago

Aircall is quick and easy to use. There are little to no dropped calls.

1 months ago

The software acted a bit sluggish during peak usage hours and received a few complaints from employees.

2 months ago

Aircall is pretty dependable. I have used it to communicate with work and family. It is fairly reasonable.

aircall