Best Virtual PBX Phone System 2019

ByTop10.com StaffMar. 10, 2019
Speaking with VoIP
Virtual PBX, also known as cloud, hosted, or IP PBX, is the infrastructure that enables VoIP service providers to offer phone systems hosted on their own premises.

In the old days, small and mid-sized businesses would have to maintain a private branch exchange (PBX) on their premises or share a PBX in order to have multiple phone lines. As you’d expect, this was very expensive. 

These days, a multitude of VoIP service providers offer virtual PBX solutions. A virtual PBX, also known as cloud PBX, hosted PBX, or IP PBX, is operated and maintained from the service provider’s premises. Virtual PBX is the infrastructure that enables cloud-hosted VoIP phone systems for business.

With virtual PBX, companies get the benefits of a cheaper phone system, stacks of features, and not having to maintain the system themselves. Unlike VoIP for enterprise, virtual PBX solutions contain just the right amount of features to help your SMB grow.

VoIP ProvidersGreat For

Vonage

A-1 value for US-based businesses

Visit Vonage

RingCentral

Multinationals needing reliable and dynamic systems

Visit RingCentral

8x8

Calling overseas

Visit 8x8

Jive

Getting an all-inclusive service

Visit Jive

MegaPath

Remote workforce

Visit MegaPath

How to Choose the Best Virtual PBX for Your Business

For the best all-round virtual PBX solutions for your business, Vonage and RingCentral are the top virtual PBX providers. If your business has a strong overseas focus or is looking to grow abroad, you may want to consider 8x8. If you’d like to pack in as many features as possible for an all-inclusive price, Jive is also a solid VoIP option. And if you have a large number of remote employees, MegaPath offers a bunch of great mobility features.

1. Vonage Business

  • Reliable solution with 99.999% uptime
  • Conferencing for up to 100 people
  • Installation and setup included
  • 24/7 US-based support team
PackagesMobilePremiumAdvanced

Price (per month, per user, plus taxes and fees)

$14.99 - $19.99 

$24.99 - $29.99

$34.99 - $39.99

Unlimited calls and SMS in U.S./Canada

Video conferencing, chat, and file sharing


Up to 100 people

Up to 100 people

CRM integrations


Visual voicemail



Vonage Business Cloud is a virtual PBX solution catering to small and medium businesses. All packages comprise more than 40 features, including a virtual receptionist, call logs, and admin portal. All packages include a 14-day free trial period.

For an extra cost, businesses can add an array of additional features, including video conferencing for up to 100 people, call recording, and more. The most expensive package includes orange-glove setup, which is basically a fancy term for having a dedicated team help you with on-boarding. CRM integrations include: Salesforce, G Suite, Office 365, Clio, Zoho, and a half-dozen other types of software. In addition, customers can add any of around a dozen paid add-ons, such as virtual mailbox and paperless fax.

Vonage is a very flexible solution. All its packages include unlimited calls and SMS service throughout the United States and Canada, making it the perfect solution for North American-based businesses. It also offers cheap international calls and a bunch of mobile-friendly functions to support SMBs with a high number of remote employees or plans to branch out and grow abroad. And being a virtual PBX, Vonage’s infrastructure is highly scalable and able to support growing businesses of all sizes.

For more information on Vonage business solutions check out this review of Vonage Business, or go directly to the Vonage website.

Vonage Vonage Visit Site

2. RingCentral

  • Reliable connections built on global infrastructure
  • End-to-end encryption on every call
  • Sophisticated integrations
  • 24/7 dedicated support
PackagesStandardPremiumUltimate

Price (per month, per user, plus taxes and fees)

$19.99 - $34.99

$29.99 - $44.99

$39.99 - $59.99

Unlimited calls and SMS in US/Canada

Unlimited video and audio meetings with screen sharing

4 people per meeting

100 people per meeting

200 people per meeting

Integration with Salesforce, Zendesk, and Desk.com


RingCentral is a large VoIP provider that works with clients across a range of types and sizes. This could be due to the fact that it offers a highly flexible range of packages—from an Essentials package offering the absolute basics, to a standard package designed for growing SMBs, to Premium and Ultimate packages stacked with features.

The Essentials and Standard plans include most basic functions, such as dedicated iOS and Android apps, unlimited video conferencing with screen sharing for up to 4 users, and integration with Microsoft and Google. If what you’re looking for is a no-frills virtual PBX that does the job, look no further than these packages.

Being a virtual PBX, the infrastructure supports scalability. The price structure also favors growing businesses, with different prices for business with 2-99, employees, 100-999 employees, and 1,000+ users. Once you’re a RingCentral customer, it’s really simple to switch between RingCentral’s virtual PBX packages according to your immediate needs.

For more information on RingCentral VoIP solutions check out this review of RingCentral VoIP, or go directly to the RingCentral website.

RingCentral RingCentral Visit Site

3. 8x8

  • Unlimited calling to dozens of countries
  • Average core call flow processing uptime of 99.9999%.
  • Smooth CRM integrations
  • 24/7 US-based customer support
PackagesX2X5X8

Price (per month, per user, plus taxes and fees)

$25

$35

$55

Unlimited calling zone

14 countries

32 countries

47 countries

Salesforce, Zendesk, & Netsuite CRM integration

Virtual Office Analytics



8x8’s pricing structure is a little different from its competitors. While others price based on number of users, all 8x8’s packages support an unlimited number of users. Where it differs is with the number of features, including the number of countries you can call abroad. The “Unlimited Calling Zone” feature is unique to 8x8 when compared to its rivals, and makes this a great solution for companies with a high volume of outbound calls around the world.

This is one of the only VoIP providers that includes CRM integrations like Salesforce, Zendesk, and Netsuite in its most basic package. Its most expensive package is pricier than any of its competitors. However, it includes a bunch of features that are hard to find with other virtual PBX solutions. This include a full inbound and outbound call center, and a full suite of virtual office analytics, including guaranteed service quality and supervision.

The highlight here is truly the overseas calling package. If you’re looking for virtual PBX with high volumes of calls to foreign countries, 8x8 provides this for a fraction of the cost of its competitors.

For more information on 8x8 VoIP solutions check out this review of 8x8, or go directly to the 8x8 website.

8x8 8x8 Visit Site

4. Jive

  • 11 global data centers
  • Host conference calls with up to 10 attendees
  • Integration with top business software
  • Easy to set up and migrate contacts
PackagesTier 3Tier 4Tier 5

Price (per month, per user, plus taxes and fees)

$23.95

$21.95

$19.95

Number of users

10-24

25-49

50+

All-inclusive 80+ features

Unlimited calls to US, Canada, and 51 other countries

While most virtual PBX providers offer different prices for different features, Jive works in a simpler way. With Jive, all packages include access to all 80+ features, and the per-user price keeps dropping as your business gets larger. This makes it a good solution for growing SMBs because you can just move over to the next pricing package once you hit a certain number of users.

Key features include unlimited free calling to the US, Canada, and 51 other countries; an online portal to control and update your phone from any device with an internet connection; and time-based routing and custom schedules to accommodate for day/evening hours, weekends and holidays. 

This all-inclusive package comprises many features that customers of other VoIP providers must pay for separately. These include the ability to host conference calls with up to 10 attendees, as well as fax-to-email and voicemail-to-email functions. 

For more information on Jive VoIP solutions check out this review of Jive, or go directly to the Jive website.

Jive Jive Visit Site

5. MegaPath

  • Large suite of mobility features
  • Guaranteed 100% uptime
  • Free installation
  • 24/7 customer service
PackagesBusiness VoicePremium Business VoiceEnterprise Voice

Price (per month, per user, plus taxes and fees)

$19.95

$24.95

$39.90

Unlimited calls to US and Canada

Unified communications solution


Call recording



One of the benefits of a virtual PBX is giving all your employees access to your VoIP phone system from wherever they are. MegaPath is one of the best VoIP solutions for remote workforces, with all its packages containing a suite of impressive mobility features. For example, MegaPath allows you to use the same number across multiple devices and set up advanced call forwarding. That way, your employees never have to miss a call—no matter where they are. 

Like the other top VoIP providers listed on this page, MegaPath offers all the usual benefits of virtual PBX. This includes guaranteed 100% uptime, which is one of the most important things any VoIP service provider should offer.

For more information on MegaPath VoIP solutions check out this MegaPath product review, or go directly to the MegaPath website.

MegaPath MegaPath Visit Site

Turn Your PBX System Virtual

A virtual PBX system can help move your business forward and save money while doing it. You'll no longer have to pay for a system that works with old-fashioned phone lines and you can easily scale up. Check out one of the top PBX providers and see how it can help move your business.