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BetterHelp Online Therapy & Counseling Services Review (2022)

Fast-track your way to a better you with help from licensed therapists

9.9
exceptional
Jennifer Fritz

In a Nutshell

BetterHelp is all about helping people live happier, healthier lives by giving them the tools and guidance needed to navigate the challenges life throws our way. With nearly 30,000 licensed professional counselors, BetterHelp is really a better way to get therapy.

pros

  • Scientifically-proven results
  • Personalized service
  • Unlimited one-on-one communication

cons

  • Not all therapists are good for specialty needs

BetterHelp BetterHelp Visit Site

BetterHelp Video Review - 10 Reasons to Try BetterHelp

Are BetterHelp Counselors Licensed Professionals?

BetterHelp currently employs almost 30,000 licensed therapists to support people of all demographics, backgrounds, and preferences who are seeking therapy. Each one is required to be fully licensed and insured.

All BetterHelp counselors are accredited State Board certified psychologists, licensed marriage and family therapists, clinical social workers, or licensed professional counselors (sometimes counselors hold multiple licenses as well) holding a Masters Degree or Doctorate in their chosen field.

Additionally, BetterHelp requires a minimum of 3 years and 1,000 hours of in-clinic work. It also asks that its therapists do a case study and pass an interview to make sure they're a good fit for online counseling.

Therapists go through a rigorous vetting process, at the end of which only 15% of therapists become BetterHelp counselors. They are also continuously reviewed by both patients and peers.

Which Treatments Does BetterHelp Offer?

BetterHelp operates in over 200 different countries and in 82 languages, and their counselors see to over 12 million monthly messages, chats, phone sessions, and video sessions. Some of the areas that BetterHelp counselors specialize in include:

  • Addictions counseling and substance abuse
  • Anger management
  • Anxiety
  • Career counseling
  • Conflict resolution
  • Chronic impulsivity
  • Depression
  • Eating disorders
  • Educational assessments
  • Family counseling
  • Grief counseling
  • Health management
  • Intimacy issues
  • Sleep disorders
  • Self-esteem issues
  • Social behavior issues
  • Stress counseling
  • Trauma and abuse counseling
  • Couples counseling
  • Teen counseling

Unfortunately, BetterHelp doesn't currently offer access to psychiatrists and medical doctors, so medication management services are unavailable at this time.

How Does BetterHelp Work?

Sign up process

To sign up for BetterHelp's online therapy, you'll first need to fill out a questionnaire with questions about your demographics, as well as your preferences. You'll also be asked to fill out which skills and expertise you prefer to have in your counselor, so BetterHelp can find a therapist right for your needs..

You'll also need to choose which type of therapy you're interested in - whether it's BetterHelp's couples therapy, teen counseling, grief counseling, or other types of therapy they offer.

Getting matched

Generally, once you've signed up for BetterHelp and it has reviewed your case, it matches you with a therapist in less than 24 hours. So, you could be getting the help you need by the next day or sooner.

While you don't choose your own therapist with BetterHelp, if you're unhappy with the therapist that's been assigned to you, switching counselors is easy.

Types of Sessions Available on BetterHelp

Betterhelp offers a variety of session types, so you can pick the method you feel most comfortable connecting to a counselor through. There are:

  • Video sessions
  • Phone sessions
  • Live chat sessions
  • Unlimited messaging

The most common method of communication is messaging because this allows you to send a text message to your therapist whenever you want or feel the need. This is good since it means you can jot down a few lines about how you're feeling in the moment and don't have to wait until an official session to try and remember what you were experiencing during the difficult time.

BetterHelp messaging is also convenient because it is an ongoing record of your conversation with your therapist. So, you can look back at comments and review tools or techniques the therapist gave you in a previous session without having to remember every detail by heart. All chat rooms are totally private. Nobody can access the room or the conversation except you and your counselor (not even other BetterHelp employees).

How Long Are BetterHelp Sessions?

BetterHelp sessions are 30-minute blocks, although some therapists will allow you to schedule an hour of their time. These sessions are usually scheduled once a week, or once every two weeks, depending on your needs.

If you need to contact your therapist outside of your sessions, it's recommended to use the messaging feature. The response time varies between therapists, but it's mostly within the same day.

Scheduling Live Sessions on BetterHelp

In addition to the invaluable open chat room that lets you message your therapist whenever you want, BetterHelp also provides live chats, phone calls, and video chat sessions for those who prefer this type of communication. Live chats are also texting-based, but your therapist answers you right away. So, you’re getting the session in real time without having to wait for a response.

This is a good option if you have a specific question that needs an immediate answer. Otherwise, the open forum method is usually enough for most things.

Video sessions are just like a Skype call. Your therapist initiates the call, and you sit in a face to face session over a video conference channel on the BetterHelp website or app.

Regardless of which one you prefer, the scheduling method is the same. You’ll arrange with your therapist a time that fits both of your schedules. At the time of the session, you’ll log onto your BetterHelp account, you’ll confirm, and the session will begin. Availability hours and how much in advance you can schedule a session varies based on your counselor.

BetterHelp BetterHelp Visit Site

Extended Therapy: Group Sessions on BetterHelp

Aside from one-on-one therapy sessions, BetterHelp also offers group sessions and support groups.

Groups are meant for people navigating through similar issues, such as addiction or eating disorders. The therapist leads the sessions, teaching participants coping skills and offering a chance to share their own experiences and get support from others. On average, there are 5 to 15 participants in BetterHelp's group therapy.

Some groups are closed, so everyone signs up at the same time, and the group closes to new participants. This allows you to get a safe and comfortable space with participants you'll get to know. There are also open groups, where people may come and go throughout the process. This type of group is easier to join, as you may have to wait until a closed group opens in order to sign up.

Pricing & Special Offers

One criticism we did have for BetterHelp was the pricing page, or rather, the lack thereof. BetterHelp offers plans that range from $60-$80/week, but it does not give a dedicated page with a break down of the plans offered and what is included in each plan.

Regardless of the plan you choose to sign up for, you will receive unlimited chatting via the private chat room BetterHelp creates for you and your therapist.

You can send messages 24/7 through this channel, and you'll be answered according to your counselor's schedule. Additional benefits like video and live chat sessions are available according to the plan you choose.

BetterHelp's Cancellation Policy

Plans are billed on a monthly basis, and you can cancel at any time without being charged.

Does BetterHelp Take Insurance or Medicaid?

BetterHelp doesn't take insurance, nor is it generally covered by Medicare or Medicaid. However, you can apply to get reimbursed by your insurance company, which may cover some of the cost.

Does BetterHelp Offer Financial Aid?

BetterHelp does offer financial assistance to people with low income and financial needs. In the initial questionnaire, you'll be asked about your employment and financial situation. If you're in financial difficulty, you may get a greater discount. There's also a way to apply for financial aid when inserting your payment details, to which you'll get an instant response. Contacting customer support is another way of applying to BetterHelp's financial aid. Keep in mind you'll have to periodically reapply in order to keep getting this discount.

What’s Unique About BetterHelp?

BetterHelp has so much to offer those who are looking for guidance, including convenient, affordable, and professional counseling services. In addition, we found a few more features that really set BetterHelp counseling apart from the rest. For example:

Scientific backing

Unlike many other online therapy services, BetterHelp is getting results and has the scientific proof to prove it. An independent study was done to see what effects online therapy would have on people suffering from depression.

As the study shows, individuals who participated in BetterHelp therapy sessions showed significant reduction in levels of depression symptom severity, particularly severely impaired clients.

Great client to therapist connection

That same study showed that BetterHelp helps create a better connection between counselors and their clients. The really impressive thing about this study is that it showed the connections were better between BetterHelp counselors and their clients than they were for traditional face-to-face therapy sessions. Making a strong connection is of the utmost importance in therapy, and BetterHelp does this well.

BetterHelp Customer Service and Support

BetterHelp offers an online contact form if you have any questions about registration, BetterHelp services, or other support-related topics (but don’t use the contact form for counseling questions, that’s what the chat room is for). You can also send an email or browse the FAQ section on the website.

Additional support materials

BetterHelp also offers over 200 digital worksheets and work template to support your therapy process. These worksheeys act as "homework" for patients to do on their own, so you can be active about your treatment process. These include topics such as:

  • Cognitive Behavioral Therapy
  • Stress Management Tools
  • Grounding Techniques
  • Mindfulness Practices
  • Self-Esteem Journal
  • Relationship Conflict Resolution
  • Relaxation Techniques

What Our Expert Says About BetterHelp

If you are looking to find an accredited and licensed therapist who can provide online therapy in a multitude of formats, look no further because Betterhelp is the place for you. Revered as one of the best telehealth sites in the industry, BetterHelp offers video, phone, live chat, and unlimited messaging.

With thousands of therapists, BetterHelp has created a platform that is user-friendly and can be accessed via a computer or an app. The therapists are highly trained in a multitude of therapeutic approaches and can support you in dealing with almost any mental health issue. The initial sign-up process is straightforward, and within less than 24 hours you could be interacting with your new therapist. It is a wonderful way to begin or continue your therapy process, so give it a chance today. I highly recommend it!

What Users Are Saying About BetterHelp

BetterHelp has millions of clients, with over 3,000 new subscribers each day. Here’s what a few of those happy clients have to say about their sessions with BetterHelp counselors:

“Jodie Miller is a fantastic counselor with depth of skills and expertise. He really understands the client and does his level best to help them. He uses a lot of different methods to help the client understand the reality of the situation they are experiencing. I will recommend him 100%.” Member # 45011

“Mary is wonderful. She is very perceptive and gentle. She understands what I'm trying to express; has sound advice, and a comforting energy. I look forward to talking with her before every session.” Member #45008

“Evan has been extremely helpful to me. He is very calm and a great listener. He offers a lot of great advice and new techniques to use to help me with my problems. I always feel so hopeful after our sessions!” Member #44995

“He is very respectful and helpful and gives creative insight into what I am working on and through.” Member#44981

Bottom Line

BetterHelp has been rapidly growing its services since 2013, and in that time, it has created a solid network of professional counselors, an easy-to-use online therapy platform, and a team that really cares. These and lots more reasons are why more than 3,000 people sign up for BetterHelp every single day. BetterHelp truly stands by its mission statement to help anyone struggling with life's challenges get help "anytime, anywhere." The only thing we'd add is ‘anyone.'

Frequently Asked Questions
Is BetterHelp legit?
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+
BetterHelp has received positive press in The Wall Street Journal, American Psychological Association, and The Atlantic. All of its counselors are licensed and accredited psychologists, family therapists, or clinical social workers.
Is BetterHelp worth the money?
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BetterHelp is a good alternative to in-person therapy for those seeking mental health support but either can't visit a therapist in person or can't afford traditional rates. Its therapists are all licensed and accredited and it offers a reliable platform for counselors and clients to communicate on a wide variety of mental health issues.
How much does BetterHelp cost per month?
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BetterHelp's prices vary based on a number of factors. The average price of a session costs between $60-$80 per week, so the monthly cost depends on the frequency in which you speak to your counselor. If you speak once per week, an average price might be $240-$320 per month.
Jennifer Fritz writes for top10.com and is a Licensed Social Worker. She received her MSW and PhD from the University of Michigan in Ann Arbor and has been an online therapist for several years. She specializes in areas such as depression, anxiety, relationship issues, anger, self-esteem and abuse.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

BetterHelp customer reviews

Based on 169 reviews

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Top Reviews

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9 months ago

Great service and help overall. The counselor used was very helpful and attentive, they always ensured that we got all our questions answered.

9 months ago

Great service and help overall. The counselor used was very helpful and attentive, they always ensured that we got all our questions answered.

9 months ago

I love it so much, all in all everything is amazing and gosh is 100/10 stars if that was a option.

9 months ago

I love it so much, all in all everything is amazing and gosh is 100/10 stars if that was a option.

9 months ago

I very much need this and It's helpful when you aren't allowed to go out so you can still talk about your problems. It is also very affordable.

9 months ago

I very much need this and It's helpful when you aren't allowed to go out so you can still talk about your problems. It is also very affordable.

9 months ago

It's very easy to work the online platform into a busy schedule. The counselors are also easily accessible as advertised.

9 months ago

It's very easy to work the online platform into a busy schedule. The counselors are also easily accessible as advertised.

10 months ago

Easy to navigate, pretty direct. It is a site people of all age groups can comfortably utilize.

10 months ago

Easy to navigate, pretty direct. It is a site people of all age groups can comfortably utilize.

10 months ago

I dislike nothing about Better Help online therapy. Since using the online therapy services, my life has improved a lot.

10 months ago

I dislike nothing about Better Help online therapy. Since using the online therapy services, my life has improved a lot.

10 months ago

Better Help has really helped me with my anxiety. I feel like I don't need to see someone in person when I can talk to someone online and I feel happier now. I also liked how popular figures promoted them. Their services were great overall and I would recommend to a friend.

10 months ago

Better Help has really helped me with my anxiety. I feel like I don't need to see someone in person when I can talk to someone online and I feel happier now. I also liked how popular figures promoted them. Their services were great overall and I would recommend to a friend.

10 months ago

I am a psychotherapist on BetterHelp and I have found them to be a very sophisticated platform for online therapy. They do a top notch job for both therapist and for client.

10 months ago

I am a psychotherapist on BetterHelp and I have found them to be a very sophisticated platform for online therapy. They do a top notch job for both therapist and for client.

10 months ago

I've had nothing but good experiences with Better Help. The counselors are very helpful and the process is so simple that a child could understand and use.

10 months ago

I've had nothing but good experiences with Better Help. The counselors are very helpful and the process is so simple that a child could understand and use.

10 months ago

Everything they do is right. They take their time with you and get to know you as a person and not a patient.

10 months ago

Everything they do is right. They take their time with you and get to know you as a person and not a patient.

169 reviews