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BetterHelp Online Therapy Review 2023

Fast-track your way to a better you with help from licensed therapists
By Jennifer FritzBy Jennifer Fritz -
Last Updated: Sep 13, 2023
6,494 reviews
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From $60/week
Modes of communication
Text, live chat, video call, phone call

Our Verdict

Is BetterHelp Online Therapy Services Worth Signing Up For?

BetterHelp is all about helping people live happier, healthier lives by giving them the tools and guidance needed to navigate the challenges life throws our way. With nearly 30,000 licensed professional counselors, BetterHelp is really a better way to get online therapy. The “downside” of Betterhelp is that their therapists can neither diagnose nor prescribe.

From $60/week
Modes of communication
Text, live chat, video call, phone call

BetterHelp at a Glance

Editorial Score


$60-$90 weekly, billed every 4 weeks, frequent promos

Therapist Network

Accredited, licensed therapists, range of specialties, 30K+ therapists, matching technology

User Access

Insurance not needed, easy scheduling, use any device, licensed in their state, accessibility preferences

Communication Tools

Unlimited messaging, communicate via phone, video or messaging, message therapist 24/7, group sessions

Customer Support

Customer service form or email for support, cancel anytime, switch therapists

BetterHelp Pros & Cons


Scientifically-proven results
Personalized service
Unlimited one-on-one communication


Not all therapists are good for specialty needs
Typically not covered by insurance
Weekly pricing

Top BetterHelp Reviews

OlayideomoJesuKristi Adisa
14 hours ago
Splendid Platform!!!
The Therapist assigned to me was God-sent and gave me a timely word that changed the situation going on in my life. Thank you for the platform.
Tala sh
18 hours ago
What I truly needed...
I had my doubts for it being an online platform for therapy, but it turned out exactly what I needed to get better.
Christa Acosta
21 hours ago
A blessing
There is many things that make this company great but one thing I think that makes me love it so much as I’m able to talk to somebody without judgment! That I can speak my mind, and be heard.
See all BetterHelp reviews

How do I know I can trust this BetterHelp review? authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

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BetterHelp Online Therapy Services Video Review

Watch Top10's Betterhelp video review to learn everything you need to know about how their Online Therapy Services work.


How BetterHelp Online Therapy Services Work

Sign up process

To sign up for BetterHelp's online therapy, you'll first need to fill out a questionnaire with questions about your demographics, as well as your preferences. You'll also be asked to fill out which skills and expertise you prefer to have in your counselor, so BetterHelp can help with finding a therapist right for your needs.

You'll also need to choose which type of therapy you're interested in - whether it's BetterHelp's couples therapy, teen counseling, grief counseling, or other types of therapy they offer.

Getting a good match

Generally, once you've signed up for BetterHelp and it has reviewed your case, you'll be matched with a therapist in less than 24 hours. So, you could be getting the help you need by the next day or sooner.

While you don't choose your own therapist with BetterHelp, if you're unhappy with the therapist that's been assigned to you, switching counselors is easy.

Types of Sessions Available on BetterHelp

Betterhelp offers a variety of session types, so you can pick the method you feel most comfortable connecting to a counselor through. There are:

  • Live video sessions
  • Phone sessions
  • Live chat sessions
  • Unlimited messaging

The most common method of communication is messaging because this allows you to send a text message to your therapist whenever you want or feel the need. This is good since it means you can jot down a few lines about how you're feeling in the moment and don't have to wait until an official session to try and remember what you were experiencing during the difficult time.

BetterHelp messaging is also convenient because it is an ongoing record of your conversation with your therapist. So, you can look back at comments and review tools or techniques the therapist gave you in a previous session without having to remember every detail by heart. All chat rooms are totally discreet. Nobody can enter the room or the conversation except you and your counselor (not even other BetterHelp employees).

How Long Are BetterHelp Sessions?

BetterHelp sessions are 30-minute blocks, although some therapists will allow you to schedule an hour of their time. These sessions are usually scheduled once a week, or once every two weeks, depending on your needs.

If you need to contact your therapist outside of your sessions, it's recommended to use the messaging feature. The response time varies between therapists, but it's mostly within the same day.

Scheduling Live Sessions on BetterHelp

In addition to the invaluable open chat room that lets you message your therapist whenever you want, BetterHelp also provides live chats, phone calls, and video chat sessions for those who prefer this type of communication. Live chats are also texting-based, but your therapist answers you right away. So, you’re getting the session in real time without having to wait for a response. This is a good option if you have a specific question that needs an immediate answer. Otherwise, the open forum method is usually enough for most things.

Live video sessions are just like a Skype call. Your therapist initiates the call, and you sit in a face to face session over a video conference channel on the BetterHelp website or app.

Regardless of which one you prefer, the scheduling method is the same. You’ll arrange with your therapist a time that fits both of your schedules. At the time of the session, you’ll log onto your BetterHelp account, you’ll confirm, and the session will begin. Availability hours and how much in advance you can schedule a session varies based on your counselor.

BetterHelp Online Therapy Services Features

Extended Therapy: Group Sessions on BetterHelp

Aside from one-on-one/individual therapy sessions, BetterHelp also offers group sessions and support groups.

Groups are meant for people navigating through similar issues, such as addiction or eating disorders. The therapist leads the sessions, teaching participants coping skills and offering a chance to share their own experiences and get support from others. On average, there are 5 to 15 participants in BetterHelp's group therapy.

Some groups are closed, so everyone signs up at the same time, and the group closes to new participants. This allows you to get a safe and comfortable space with participants you'll get to know. There are also open groups, where people may come and go throughout the process. This type of group is easier to join, as you may have to wait until a closed group opens in order to sign up.

What’s Unique About BetterHelp?

BetterHelp has so much to offer those who are looking for guidance, including convenient, affordable, and professional counseling services. In addition, we found a few more features that really set BetterHelp counseling apart from the rest. For example:

Scientific backing

Unlike many other online therapy services, BetterHelp is getting results and has the scientific proof to prove it. An independent study was done to see what effects online therapy would have on people suffering from depression.

As the study shows, individuals who participated in BetterHelp therapy sessions showed significant reduction in levels of depression symptom severity, particularly severely impaired clients.

Great client-to-therapist connection

That same study showed that BetterHelp helps create a better connection between counselors and their clients. The really impressive thing about this study is that it showed the connections were better between BetterHelp counselors and their clients than they were for traditional in person therapy sessions. Making a strong connection is of the utmost importance in therapy, and BetterHelp does this well.

Additional support materials

BetterHelp also offers over 200 digital worksheets and work template to support your therapy process. These worksheets act as "homework" for patients to do on their own, so you can be active about your treatment process. These include topics such as:

  • Cognitive Behavioral Therapy
  • Stress Management Tools
  • Grounding Techniques
  • Mindfulness Practices
  • Self-Esteem Journal
  • Relationship Conflict Resolution
  • Relaxation Techniques

What Our Expert Says About BetterHelp

If you are looking to find an accredited and licensed therapist who can provide online therapy in a multitude of formats, look no further because Betterhelp is the place for you. Revered as one of the best telehealth sites in the industry, BetterHelp offers video, phone, live chat, and unlimited messaging.

With thousands of therapists, BetterHelp has created a platform that is user-friendly and can be accessed via a computer or an app. The BetterHelp therapists are highly trained in a multitude of therapeutic approaches and can support you in dealing with almost any mental health condition. The initial sign-up process is straightforward, and within less than 24 hours you could be interacting with your new therapist. It is a wonderful way to begin or continue your therapy process, so give it a chance today. I highly recommend it!

BetterHelp Online Therapy Services Customer Support

BetterHelp offers an online contact form if you have any questions about registration, BetterHelp services, or other support-related topics (but don’t use the contact form for counseling questions, that’s what the chat room is for). You can also send an email or browse the FAQ section on the website.

BetterHelp Online Therapy Services Pricing

Pricing & Special Offers

BetterHelp costs between $60 to $90 per session which comes out to $240 to $360 per month.  The cost depends on factors like your location, preferences, and the availability of therapists.

One criticism we did have for BetterHelp was the pricing page, or rather, the lack thereof. The site does not have a dedicated page with a breakdown of the plans offered and what is included in each plan.

Regardless of the plan you choose to sign up for, you will receive unlimited chatting via the chat room BetterHelp creates for you and your therapist.

You can send messages 24/7 through this channel, and you'll be answered according to your counselor's schedule. Additional benefits like live video and live chat sessions are available according to the plan you choose.

BetterHelp's Cancellation Policy

Plans are billed on a monthly basis, and you can cancel at any time without being charged.

Pause Your Membership

BetterHelp users can now pause their membership for either 2, 4, or 6 weeks. By putting your membership on hold, you'll push the next payment date further into the future based on the chosen duration. While paused, clients cannot message their therapist, book, or attend sessions. You can, though, unpause your break early. 

Does BetterHelp Take Insurance or Medicaid?

BetterHelp doesn't take health insurance, nor is it generally covered by Medicare or Medicaid. However, you can apply to get reimbursed by your insurance coverage company, which may cover some of the cost.

Does BetterHelp Offer Financial Aid?

BetterHelp does offer financial assistance to people with low income and financial needs. In the initial questionnaire, you'll be asked about your employment and financial situation. If you're in financial difficulty, you may get a greater discount. There's also a way to apply for financial aid when inserting your payment details, to which you'll get an instant response. Contacting customer support is another way of applying to BetterHelp's financial aid. Keep in mind you'll have to periodically reapply in order to keep getting this discount.

BetterHelp Online Therapy Services Alternatives

How BetterHelp Online Therapy Services Compares to Other Online Therapies

BetterHelp Online Therapy

Best for

Busy professionals dealing with anxiety

Anxiety, depression, insomnia, bipolar

Long-term remote therapy

Modes of communication

Video, phone, message, live chat

Phone, video calls, texting, email

Texting, audio and video messages



Board-certified psychiatrists, physicians, PAs, NPs, PsyD, PHD, LCSW, LMHC, LPC, LCPC, licensed marriage and family therapists

Licensed with 3,000+ clinical hours

BetterHelp BetterHelp Visit Site

BetterHelp vs. Cerebral

Though BetterHelp has made a name for itself as one of the oldest e-therapy companies on the market, Cerebral manages to match its standing even as a newcomer to the industry. Both companies are game changers for the field and can provide help with many mental health conditions. BetterHelp and Cerebral differ due to the wide range of accreditations that Cerebral therapists holds, allowing for psychiatry to be practiced and therapy + medication bundles to be offered. BetterHelp is more focused on weekly therapy for busy professionals, while Cerebral’s plans are more suited towards monthly therapy sessions. Both companies are not generally covered through mainstream insurance companies though Cerebral offers financial assistance.

BetterHelp vs. Talkspace

BetterHelp and Talkspace are among the industry leaders of providing accessible mental health therapy and aid. The main difference between the two is that BetterHelp does not provide psychiatry services, unlike Talkspace. Another differentiating feature is that BetterHelp matches you with a therapist after you fill out a questionnaire. With TalkSpace, you can choose your therapist yourself.

Bottom Line

BetterHelp has been rapidly growing its services since 2013, and in that time, it has created a solid network of professional counselors, an easy-to-use online therapy platform, and a team that really cares. These and lots more reasons are why more than 3,000 people sign up for BetterHelp every single day. 

BetterHelp truly stands by its mission statement to help anyone struggling with life's challenges get help "anytime, anywhere." The only thing we'd add is ‘anyone.'

Frequently Asked Questions
Is BetterHelp legit?+-

BetterHelp has received positive press in The Wall Street Journal, American Psychological Association, and The Atlantic. All of its counselors are licensed and accredited psychologists, family therapists, or clinical social workers.

Is BetterHelp worth the money?+-

BetterHelp is a good alternative to in-person therapy for those seeking mental health support but either can't visit a therapist in person or can't afford traditional rates. Its therapists are all licensed and accredited and it offers a reliable platform for counselors and clients to communicate on a wide variety of mental health issues.

How much does BetterHelp cost per month?+-

BetterHelp's prices vary based on a number of factors. The average price of a session costs between $60-$80 per week, so the monthly cost depends on the frequency in which you speak to your counselor. If you speak once per week, an average price might be $240-$320 per month.

Jennifer Fritz writes for and is a Licensed Social Worker. She received her MSW and PhD from the University of Michigan in Ann Arbor and has been an online therapist for several years. She specializes in areas such as depression, anxiety, relationship issues, anger, self-esteem and abuse.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

BetterHelp reviews

Excellent • Reviews 6,494
OlayideomoJesuKristi Adisa
14 hours ago
Splendid Platform!!!
The Therapist assigned to me was God-sent and gave me a timely word that changed the situation going on in my life. Thank you for the platform.
Tala sh
18 hours ago
What I truly needed...
I had my doubts for it being an online platform for therapy, but it turned out exactly what I needed to get better.
Christa Acosta
21 hours ago
A blessing
There is many things that make this company great but one thing I think that makes me love it so much as I’m able to talk to somebody without judgment! That I can speak my mind, and be heard.
Katie Bailas
1 day ago
BetterHelp has provided me with a…
BetterHelp has provided me with a platform that has allowed me to proactively deal with my trauma. Flexible, compassionate and professional therapists have made all the difference.
BetterHelp BetterHelp
6,494 reviews
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