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Betterhelp Review

30 reviews
30 people say

Ease of use

Brand satisfaction

Value for money

Service quality

Sarah PritzkerBySarah PritzkerOct. 27, 2019

In a Nutshell

BetterHelp is all about helping people live happier, healthier lives by giving them the tools and guidance needed to navigate the challenges life throws our way. With thousands of licensed professional counselors, BetterHelp is really a better way to get therapy.

pros

  • Scientifically-proven results
  • Personalized service
  • Friendly and professional service

cons

  • Not all therapists are good for specialty needs

Betterhelp Betterhelp Visit Site

Therapist/Counselor Screening Process

BetterHelp currently employs over 3,000 licensed therapists. Each one is required to be fully licensed and insured. All BetterHelp counselors are licensed and accredited psychologists, marriage and family therapists, clinical social workers, or licensed professional counselors (sometimes counselors hold multiple licenses as well) holding a Masters Degree or Doctorate in their chosen field. Additionally, BetterHelp requires a minimum of 3 years and 2,000 hours of in-clinic work. It also asks that its therapists do a case study and pass an interview to make sure they're a good fit for online counseling.

Get Help With

Generally, once BetterHelp has reviewed your case, it will pair you up with a suitable counselor in less than 24 hours. So, you could be getting the help you need by the next day or sooner. Some of the areas that BetterHelp counselors specialize in include:

  • Addictions counseling and substance abuse
  • Anger management
  • Anxiety
  • Career counseling
  • Conflict resolution
  • Chronic impulsivity
  • Depression
  • Eating disorders
  • Educational assessments
  • Family counseling
  • Grief counseling
  • Health management
  • Intimacy issues
  • Sleep disorders
  • Self-esteem issues
  • Social behavior issues
  • Stress counseling
  • Trauma and abuse counseling
  • Couples counseling
  • Teen counseling

Types of Sessions Available

Betterhelp offers a variety of session types, so you can pick the method you feel most comfortable connecting to a counselor through. There are:

  • Video sessions
  • Phone sessions
  • Live chat sessions
  • Messaging sessions

The most common method of communication is messaging because this allows you to send a text message to your therapist whenever you want or feel the need. This is good since it means you can jot down a few lines about how you're feeling in the moment and don't have to wait until an official session to try and remember what you were experiencing during the difficult time.

BetterHelp messaging is also convenient because it is an ongoing record of your conversation with your therapist. So, you can look back at comments and review tools or techniques the therapist gave you in a previous session without having to remember every detail by heart. All chat rooms are totally private. Nobody can access the room or the conversation except you and your counselor (not even other BetterHelp employees).

Pricing & Special Offers

One criticism we did have for BetterHelp was the pricing page, or rather, the lack thereof. BetterHelp offers plans that range from $40-$70/week, but it does not give a dedicated page with a break down of the plans offered and what is included in each plan. We’d like to see this improvement added to the site, and since BetterHelp is so responsive to customer feedback, we’re pretty confident that a pricing plan page will be added in the near future.

Regardless of the plan you choose to sign up for, you will receive unlimited chatting via the private chat room BetterHelp creates for you and your therapist. You can send messages 24/7 through this channel, and you'll be answered according to your counselor's schedule. Additional benefits like video and live chat sessions are available according to the plan you choose. Plans are billed on a monthly basis, and you can cancel at any time without being charged.

What’s Unique About BetterHelp?

BetterHelp has so much to offer those who are looking for guidance, including convenient, affordable, and professional counseling services. In addition, we found a few more features that really set BetterHelp apart from the rest. For example:

Scientific backing

Unlike many other online therapy services, BetterHelp is getting results and has the scientific proof to prove it. An independent study was done to see what effects online therapy would have on people suffering from depression.

As the study shows, individuals who participated in BetterHelp therapy sessions showed significant reduction in levels of depression symptom severity, particularly severely impaired clients.

Great client to therapist connection

That same study showed that BetterHelp helps create a better connection between counselors and their clients. The really impressive thing about this study is that it showed the connections were better between BetterHelp counselors and their clients than they were for traditional face-to-face therapy sessions. Making a strong connection is of the utmost importance in therapy, and BetterHelp does this well.

What Users Are Saying About BetterHelp

BetterHelp has millions of clients, with over 1,000 new subscribers each day. Here’s what a few of those happy clients have to say about their sessions with BetterHelp counselors:

“Jodie Miller is a fantastic counselor with depth of skills and expertise. He really understands the client and does his level best to help them. He uses a lot of different methods to help the client understand the reality of the situation they are experiencing. I will recommend him 100%.” Member # 45011

“Mary is wonderful. She is very perceptive and gentle. She understands what I'm trying to express; has sound advice, and a comforting energy. I look forward to talking with her before every session.” Member #45008

“Evan has been extremely helpful to me. He is very calm and a great listener. He offers a lot of great advice and new techniques to use to help me with my problems. I always feel so hopeful after our sessions!” Member #44995

“He is very respectful and helpful and gives creative insight into what I am working on and through.” Member#44981

Scheduling Live Chats/Video Chats

In addition to the invaluable open chat room that lets you message your therapist whenever you want, BetterHelp also provides live chats and video chat sessions to those who prefer this type of communication. Live chats are also texting-based, but your therapist answers you right away. So, you’re getting the session in real time without having to wait for a response. This is a good option if you have a specific question that needs an immediate answer. Otherwise, the open forum method is usually enough for most things.

Video sessions are just like a Skype call. You initiate the call, and you sit with your therapist in a face-to-face session over a video conference channel.

Regardless of which one you prefer, the scheduling method is the same. You’ll arrange with your therapist a time that fits both of your schedules. At the time of the session, you’ll log onto your BetterHelp account, you’ll confirm, and the session will begin. Availability hours and how much in advance you can schedule a session varies based on your counselor.

Betterhelp Betterhelp Visit Site

Customer Support

BetterHelp offers an online contact form if you have any questions about registration, BetterHelp services, or other support-related topics (but don’t use the contact form for counseling questions, that’s what the chat room is for). You can also send an email or browse the FAQ section on the website.

Bottom Line

BetterHelp has been rapidly growing its services since 2013, and in that time, it has created a solid network of professional counselors, an easy-to-use online therapy platform, and a team that really cares. These and lots more reasons are why more than 1,000 people sign up for BetterHelp every single day. BetterHelp truly stands by its mission statement to help anyone struggling with life's challenges get help "anytime, anywhere." The only thing we'd add is ‘anyone.'

Sarah PritzkerBySarah PritzkerJun. 13, 2019
Sarah Pritzker has years of experience and a keen interest in researching and reviewing the vast world of online consumer products. She enjoys helping readers make sense of the options on the market in industries including dating, DNA, meal delivery and psychic reading.

We invest a lot of resources into bringing you high-quality content. However, the information on this site should not be treated as professional advice, be it medical or any other. Before choosing an online therapy service, we recommend consulting with a physician or other professional healthcare provider. Please do not use this site if you or someone you care about are in a crisis or may be in danger. These resources can provide you with immediate help.

Betterhelp customer reviews

Based on 30 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top reviews

M****e, NJ
10 days ago

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I don't think that the online model to therapy is really helpful. Sometimes the responses felt really robotic.

J**a, IA
3 months ago

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Because it's a great company and I would use it again and I like it. I liked that it was always is easy to use as well.

P***s, CA
3 months ago

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I like the convenience of this form of therapy because it works around your schedule and it's hassle free.

A***J, NJ
6 days ago

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They have the easiest access and a service that helps connect you in a comfortable fashion.

J*****a, CA
10 days ago

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I love this online platform. It is very easy to use, with wonderful communication options. The only flaw that I find is that having only 30 minutes to talk with your therapist is not quite long enough. I'd like for there to be an option to have 2 - 60 or 3 - 46 minute sessions rather than 4 - 30 minutes sessions.

L*o, PA
3 months ago

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It's a good service and I guess you are paying for the convenience of not having to physically go to the office, but sessions are actually cheaper through my insurance. In general, it was helpful and easy to use.

K******a, MI
a month ago

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I was matched with a great and understanding counselor, I am able to chat and schedule appointments with confirmations also. The price is also affordable as well.

A****y, TN
2 months ago

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I was able to receive the quality of help that I desperately needed at a time when I wasn't comfortable seeking help in a real world environment.

C*****a, OH
3 months ago

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It is very convenient, but I ended up cancelling my service because it did not quite provide the level of care I wanted for the price I was paying. I still think it might be a good choice for others.

K**p, OH
2 months ago

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I like how the service is fast and therapists answer quickly, but I think it's slightly overpriced for the services it provides.

R**s, MO
4 months ago

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Always made fast responses. Good info from them. Some of the info was directly helpful. Still no resolution to my problem though.

L***a, MI
2 months ago

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Just a little confusing to use at some points, but they are very detailed and nice and helpful.

V****n, TN
3 months ago

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I only had one therapist, so I can't speak for all of the therapists that work for BetterHelp, but my therapist was absolutely the best I'd ever had. She helped me develop skills and thinking tools to actively improve my life. She was both warm and professional, which is difficult to find in therapists. I can't say enough good things about my experience with her.

K*e, WI
3 months ago

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I think they helped me very nicely, however the price ($40 a week) was a little too much for me.

A****a, MA
2 months ago

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The service was very expensive without the ability to use insurance. A lot of it is dependent on the therapist you're assigned.

L***y, VA
15 days ago

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It is very good and valuable and it is easy use, and it felt very comfortable. It worked for me.

A*h, WV
2 months ago

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They're amazing, I have very bad mental and physical health. They have helped me through everything.

M***y, NY
3 months ago

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They help me with my problems, they are cheap & always nice to me. I feel like they actually care.

A**e, WV
4 months ago

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I was also a counselor and feel like they really care about their clients and people that work for them.

R****l, KY
a month ago

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I like the ease of use and the quickness of responses from customer support. I believe this service to be highly useful for those struggling with personal issues.

B******n, MD
10 days ago

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I like the therapist but they could do a lot more to help me be a better person. I just don't think it's that great having an therapist. I want to switch to face to face therapist but I have to wait until my trial is over.

S******a, VA
2 months ago

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It seems they really want to help people get better. I haven't heard any complaints on the service.

A*y, NC
2 months ago

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For online therapy, Betterhelp is good value for the money. You can get professional help in a lot of areas from the comfort of your home.

D******e, WA
a month ago

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Maybe it depends on the therapist you get, but when I used Talkspace it was easier to just talk to my therapist. With Betterhelp it was like, well they call them counselors instead of therapists so I don't know maybe they are less qualified or something but it seems like they are more goal oriented & its like, yeah I'm in need of a therapist to like, figure out what my goals are, if I already knew them maybe I wouldn't need therapy, so it was a little off putting from the start.

J****e, NJ
a month ago

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I wasn't matched well to a counselor, and I felt the price was too high for the service I was being provided.

L***y, MN
3 months ago

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I found it made my anxiety worse to have messages waiting yet I can see the value for other people/

A***r, CA
2 months ago

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I don't feel like I connected to any of the therapists and it's not very affordable for low income people.

K***y, IL
2 months ago

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It was just the same as therapy in-person except slower. You are going to get bad therapists and better ones....but probably prefer talk-therapy personally.

J****e, MI
3 months ago

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They couldn't help me. They couldn't work with my disabilities. Disappointing. Felt like the people were new or just ignorant.

S***D, AZ
2 months ago

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I was only given the option of messaging and the therapist I was matched up with didn't seem to understand what I needed and didn't try to find out what I needed.

30 reviews