Overview
What Is BetterHelp?
BetterHelp is an e-counseling platform that features over 30,000 therapists. These mental health professionals are trained in various therapeutic methods and can help with almost any mental health challenge, including trauma, panic, anxiety, and depression.
“BetterHelp may be especially beneficial for those looking for more flexibility in their appointment times or those with limited resources,” says ClinicSpots psychiatrist Ketan Parmar, MD.
BetterHelp Features
Extended Therapy: Group Sessions on BetterHelp
BetterHelp offers group sessions called classes, which you can attend live or watch later. Typically, a class has five to 17 participants and lasts about 90 minutes. While most occur weekly, the frequency varies based on the therapist.
The platform provides a range of group webinar topics. Some cater to specific groups like parents, LGBTQ+ individuals, and people of color. Others address mental illness, racial trauma, self-care, addiction, and eating disorders. Therapists lead these group sessions, teaching coping strategies and allowing them to tell their stories.
Strong Client-to-Therapist Connections
A study by The Berkeley Well-Being Institute showed that BetterHelp helps create stronger connections between therapists and their clients than traditional in-person sessions.
In my professional opinion, BetterHelp participants enjoy more flexibility than those in traditional in-person counseling, which may explain the deeper bond with therapists. Its multiple communication methods—phone, live chat, video, asynchronous messaging, and classes—also likely bolster the therapist-client relationship.
Additional Support Materials
BetterHelp provides over 200 digital worksheets and templates on its platform to aid your therapy journey. These worksheets are interactive: You can fill them out online and discuss them with your therapist for feedback. You can also work on them offline, but you need an internet connection if you want your therapist to review them. BetterHelp's journal feature has undergone a design refresh, including an image upload option and a cleaner interface, along with prompt suggestions and the option to share journal entries with therapists.
Most clients complete these sheets outside of therapy sessions. I like to think of them as “homework” that keeps you engaged in your healing process. They cover:
Cognitive behavioral therapy
Stress management tools
Grounding techniques
Mindfulness practices
Self-esteem journaling sheets
Relationship conflict resolution exercises
Relaxation techniques
Is BetterHelp Legit?
BetterHelp is a trusted e-counseling platform with an A- review rating on Better Business Bureau. Every counselor on BetterHelp is a licensed professional, whether they’re a psychologist, family therapist, or clinical social worker.
Additionally, researchers from the University of California tracked 318 BetterHelp individual's depression levels for three months. They discovered that more than a third of participants experienced notable symptom reductions.
No follow-up studies checked how long these results lasted, and the research didn’t explore other improvements like overall well-being, quality of life, or relationships. Still, I find it encouraging that those benefiting came from different backgrounds, including age, gender, and income levels.
The Berkeley study also found that the reduction in depression symptoms with BetterHelp was on par with results from face-to-face counseling.
How BetterHelp Works
Getting Matched
BetterHelp’s algorithm searches for therapists whose expertise and location fit the symptoms and preferences you mentioned during the sign-up process. Legally, you can only get counseling from therapists licensed in your state. But with over 30,000 available mental health professionals, BetterHelp typically pairs you with a state-approved counselor within 24 hours or less based on your needs, preferences, and location.
You can view your therapist’s profile, client ratings, credentials, and experience in your portal. I particularly like that you can easily switch counselors if you feel your therapist isn’t right for you for reasons like appearance, gender expression, or age. To do this, you can simply click “Change Therapist” in your portal.
Types of Sessions Available on BetterHelp
BetterHelp offers a variety of session types so you can choose how you connect with your counselor. These include:
Video sessions
Phone sessions
Live chat sessions
Message your counselor at anytime
Live chats involve texting, but your therapist responds immediately. This works well if you need a quick answer to a specific question. Video sessions resemble Skype calls. Your therapist starts the call, and you both engage in a video chat via the BetterHelp website or app.
However, most prefer using the platform’s messaging tool to communicate with therapists anytime. You can reach out to express your feelings immediately without waiting for a scheduled session, and your therapist will respond when they are available. You also have a record of all your conversations so that you can review past advice, techniques, and tools.
How Long Are BetterHelp Sessions?
BetterHelp therapy sessions typically last 30-45 minutes, though some therapists may offer a full hour. Depending on your needs, you can only see one therapist at a time and schedule sessions either weekly or every two weeks. The messaging feature can help you contact your therapist outside of your sessions. Most therapists respond within the same day, depending on availability.
Scheduling Live Sessions on BetterHelp
To schedule a video, phone, or live chat session with your BetterHelp therapist, log into your portal and click the scheduling option under your counselor’s avatar. This shows their availability.
The calendar adjusts to your time zone, even if it’s different from your therapist’s. If the available times don’t fit your schedule, message your counselor to discuss alternative options.
You can cancel or reschedule consultations but may forfeit a session you’ve already paid for if you can’t find time to meet with your counselor. Some providers also charge cancellation fees, so check with your therapist or contact BetterHelp’s billing department.
Personal Calendar Syncing
A new feature in 2023, both therapists and clients can now sync their session schedules with external calendars like Google Calendar and Outlook, enhancing convenience and organization.
How to Get Started With BetterHelp
To sign up with BetterHelp, open the home page and choose between individual, couples, or teen therapy. Then, complete questionnaires about your background, symptoms, and therapist preferences. These forms include screenings for depression, substance abuse, and suicidal ideation and help BetterHelp’s algorithm match you with an appropriate counselor.
You need to create an account and pay for your membership upfront. You can also see if you qualify for financial aid at this stage—an especially valuable feature if you ask me. Once you’re set up, highlight the main areas you’d like to work on or are concerned about.
BetterHelp matches you with a licensed therapist who fits your needs and preferences. You then get an online “therapy room” where you can message your therapist anytime. You can also set up weekly sessions.
In your therapy room, you can talk about anything: your day, your worries, or big life events. Your therapist listens and provides feedback.
BetterHelp Customer Service
To reach BetterHelp’s customer service or provide feedback, visit its “Contact Us” page. You can email the support team at contact@betterhelp.com or submit an inquiry via the website’s contact form. Usually, a BetterHelp consultant replies within a day. You can also leave e-therapy reviews or read testimonials on the website.
You can also write to BetterHelp at the following address:
BetterHelp
990 Villa Street,
Mountain View, CA 94041
Additionally, the FAQ page answers questions about costs, therapist qualifications, messaging features, and session formats. The BetterHelp site also hosts advice blogs on various topics, including self-esteem, stress, love, and mindfulness.
How to Cancel or Pause a BetterHelp Subscription
BetterHelp allows members to pause their membership for 2, 4, or 6 weeks. During this time, you will not be charged and will not have any scheduled sessions. This is great for people who are traveling or want flexibility with their membership.
To cancel your BetterHelp subscription, first sign in to your account and navigate to the “Menu” section. From there, select “My Account” or “Account settings,” then proceed to “Payment settings” and choose the “Cancel Membership” option.
Is There a BetterHelp App?
BetterHelp has an app available for iOS and Android devices. You can sign up, schedule sessions, and communicate with a therapist via voice, video, or live chat.
The app was generally straightforward and convenient for scheduling sessions and sending messages. However, it occasionally lagged and had some glitches. Despite this, the BetterHelp mobile app has been generally lauded for its ease of use, offering clients a seamless and convenient way to manage their therapy sessions on the go.
BetterHelp Pricing
How Much Does BetterHelp Cost?
BetterHelp’s sessions cost between $65 and $100 per week, totaling $260 to $400 monthly. The price varies depending on your location, preferences, and therapist availability. BetterHelp is more affordable than traditional therapy, which can charge anywhere from $80 to over $160 per session.
All BetterHelp subscribers get a weekly live video, phone, or chat session, message your counselor anytime, and availability of worksheets and classes. You can choose a weekly, monthly, or quarterly billing cycle.
Recognized as an eligible expense by most FSA/HSA providers, BetterHelp has emphasized the use of FSA/HSA cards for payment, making therapy more accessible and affordable.
BetterHelp extends financial aid to various groups, including students, veterans, seniors, unemployed individuals, and low-income individuals, ensuring therapy is accessible to those in need.
Even more, BetterHelp now provides users with a payment grace period, a helpful buffer for clients with payment failures, allowing continued communication with therapists for 3 days and attendance of live sessions within 24 hours of the payment issue.
Cancellation Policy
BetterHelp doesn’t charge you for canceling memberships or changing therapists; sessions don’t carry over to the next billing cycle. If you stop your subscription after a new billing cycle starts, you must pay for the remaining sessions in that cycle.
To avoid this, cancel before the next cycle begins. Also, ask your counselor about potential no-show or cancellation fees for sessions.
Does BetterHelp Take Insurance or Medicaid?
BetterHelp doesn’t take insurance and is generally not covered by Medicare or Medicaid. To get insurance coverage for mental health services, a diagnosis is necessary, and insurance companies can see this diagnosis along with other treatment details.
Since BetterHelp’s therapists don’t provide diagnoses, their services aren’t eligible for insurance reimbursement.
Does BetterHelp Offer Financial Aid?
BetterHelp provides financial aid to those with limited income. During sign-up, the questionnaires ask about your financial situation, including details about your spouse’s employment, combined income, military service status, number of dependents, ethnicity, and residence type.
You can also apply for financial aid when choosing a payment option and receive an immediate response. Alternatively, you can reach out to customer support for assistance. If you’re facing financial hardships, you may receive a discount, potentially reducing weekly subscription fees to around $60.
Financial aid discounts last for three months. You can view the expiration date in your portal’s “Payment Settings” section and reapply one week before your discount ends.
BetterHelp Alternatives
How Does BetterHelp Compare to Other Online Therapies?
Modes of communication
Live video and phone sessions
BetterHelp vs. Cerebral
Cerebral offers therapy and prescription services and has a pharmacy delivery feature for added convenience. Unlike BetterHelp, Cerebral accepts some insurance plans, including Cigna and Anthem. However, it doesn’t provide anytime messaging with a therapist and doesn’t treat children, couples, or persons of faith.
BetterHelp vs. Talkspace
Talkspace provides therapy and medication management services and works with insurance companies such as Aetna, Cigna, and Optum. Like BetterHelp’s classes, Talkspace offers group sessions called “workshops.” While the platform has a messaging-only pricing plan, it doesn’t support phone sessions or provide financial aid.
BetterHelp vs. Online-Therapy.com
Online-Therapy.com has a dedicated team of therapists who facilitate cognitive behavioral therapy (CBT) to help people tackle difficult thoughts, behaviors, and emotions. In contrast, BetterHelp features a network of over 30,000 therapists with diverse backgrounds and specialties. Neither platform accepts insurance.
Bottom Line
BetterHelp stands out to me for its positive reviews and testimonials. The platform’s therapists facilitate constant video and phone sessions, live chats, messaging, classes, and worksheets for those facing life’s challenges. It makes therapy more affordable and hassle-free for teens, adults, and couples.
Since BetterHelp therapists don’t diagnose or bill insurance, you don’t have to log any pre-existing mental health conditions in your records. This approach may make BetterHelp ideal for those who want to keep therapy sessions off their medical records.
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