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Online-Therapy.com Review 2023

Online-Therapy.com offers more than just weekly sessions with a counselor

8.4
good
Hugo Huijer

In a Nutshell

Online-Therapy.com offers more than just weekly sessions with a counselor. Its platform hosts a range of interactive worksheets, self-help assignments, and a journaling platform to guide you through its program. All communication is completely secure and confidential, and its pricing is competitive compared to other online therapy providers. As such, Online-Therapy.com is an easy recommendation for those who are looking to get online help.

pros

  • Competitively priced compared to other providers
  • Choose your therapist and switch anytime you want
  • Additional tools such as interactive worksheets

cons

  • Not covered by insurance
  • No way to receive prescriptions via its platform

Online-Therapy.com Online-Therapy.com Visit Site

How Much Does Online-Therapy.com Cost?

Online-therapy.com offers four subscription plans that are paid on a monthly basis and cost from $40 to $88/week. The lowest-cost plan, however, doesn’t include live therapy sessions. Weekly therapy sessions are included in the Standard plan, which costs $64 per week, and higher tiers.

Type of Plan

What’s Included

Cost per session

Cost per month

Basic

Unlimited messaging, self-help videos, CBT program, worksheets

No live sessions

$160

Standard

One 45-minute session per week, unlimited messaging, self-help videos, CBT program, worksheets

$64

$256

Premium

Two 45-minute sessions per week, unlimited messaging, self-help videos, CBT program, worksheets

$44

$352

Couples Therapy

One 45-minute session per week, unlimited messaging, self-help videos, CBT program, worksheets

$88

$352

Is Online-Therapy.com Covered by Insurance?

Online-Therapy.com does not support any insurance provider natively on its platform. It also doesn’t offer financial aid beyond insurance. 

Your costs may be reimbursed based on your insurance plan. Online-Therapy.com provides you with receipts for all provided services, which you can forward to your provider to see if they offer partial reimbursements. Get in touch with your provider to find out for sure.

Online-Therapy.com does accept Health Savings Account (HSA) and Flexible Spending Account (FSA) cards. The platform did offer free access to its services during the pandemic, but that offer is no longer available.

Are Online-Therapy.com Counselors Licensed Professionals?

All counselors at Online-Therapy.com are required to hold an MA, MS, MSW, PsyD, or PhD in counseling, social work, clinical psychology, or related mental health areas. In addition, all its counselors are required to have three years of experience providing counseling services. This means that you’ll always be paired with a professional with in-depth expertise in whatever you are struggling with. 

Every counselor is vetted and interviewed by Online-Therapy.com’s team before being onboarded. To verify the credentials of counselors, Online-Therapy.com checks licenses and records of past disciplinary actions and reviews whether therapists are certified by their state's respective professional board.

Online-Therapy.com Specialties and Areas of Expertise

Counselors at Online-Therapy.com are specialized in cognitive behavioral therapy (CBT). In addition, each counselor has specific specialties that will be taken into account in the matching process. Therapists’ profiles are displayed on Online-Therapy.com’s platform, and they show a wide range of specialties, including the following.

  • Anxiety

  • Depression

  • Family issues

  • Procrastination

  • PTSD

  • Relationship issues

  • Self-esteem

  • Panic attacks

  • Sleep issues or insomnia

  • Health anxiety

  • Social anxiety

  • Stress

  • OCD

  • Anger management

  • Weight loss

  • ADHD & attention issues

  • Adoption

  • Agoraphobia

  • Alzheimer's

  • Asperger's syndrome

  • Autism

  • Bipolar disorder

  • Borderline personality disorder

  • Career difficulties

  • Therapy for children & teens

  • Chronic pain

  • Compassion fatigue

  • Divorce

  • Domestic violence

  • Eating & food disorders

  • GAD

  • Grief

  • Infertility

  • Intimacy issues

  • LGBTQ issues

  • Life changes

  • Marriage issues

  • Parenting

  • Phobias

  • Postnatal depression

  • Sex & sexuality

  • Speech anxiety

  • Trauma and/or abuse

Online-Therapy.com also offers additional tools to help you. By providing interactive worksheets, a journaling platform, video lessons, and even online yoga sessions, the platform continues to support you even when you don’t have a live session planned.

How to Get Started with Online-Therapy.com

Signing up

Signing up for Online-Therapy is straightforward. You’ll need to answer a few questions about what you’re struggling with, after which you can create an account. Online-Therapy.com requires your name, your home country, and your email address. You are also asked whether you prefer a male or female therapist.

You can remain anonymous if you want to, as Online-Therapy.com doesn’t require your actual name, only a nickname. The platform is available in all countries. However, you can only access it if you are older than 18.

Online-Therapy.com Online Therapy Review - Getting Started

Getting matched with a counselor

After creating your account, you are presented with a list of available counselors based on your preferences. From here, you can view the profile of each counselor and decide on who you prefer. 

Each profile contains a short introduction written by the counselor, paired with vital information such as the license type, state of certification, and a complete list of user reviews. The customer reviews are all dated and from real users, showing what people like about a particular counselor.

Changing therapists can be done with a click of a button. At any time, you can return to the counselor selection screen and switch over to another one. You can leave feedback about a counselor once you’ve completed a session.

Online-Therapy.com Online Therapy Review - Getting Started

Booking sessions

After selecting your counselor, you’re directed to a payment page where you need to select your subscription plan. If your plan includes weekly live sessions, this is where you get to schedule them. From here, you have direct access to your counselor via direct messaging. 

You can schedule live sessions by going to your dashboard and clicking on "Live Sessions." When scheduling a session, you can choose if you prefer a video, phone, or chat session. If you miss a session, you can contact Online-Therapy.com’s support to reschedule.

Confidentiality and Privacy

The Online-Therapy.com platform is fully HIPAA compliant, so all information you share on the platform is protected and secure. All communication between you and the platform is encrypted. This includes chat, audio, and video calls. On top of that, all your data is automatically deleted after two years, and you can even shorten this period directly from your dashboard in your privacy settings.

Is There an Online-Therapy.com App?

As of writing, Online-Therapy.com doesn’t have an app. However, its service has been optimized for smartphones and tablets. This does mean that you always need an internet connection in order to access its platform.

Help and Support

Online-Therapy.com’s customer support is accessible via chat or email. As of writing, it does not have phone support.

Online-Therapy’s website doesn’t show the hours of operation of its support team, but it mentions that you can typically expect a reply within 24 hours. When I sent them a question via email on a Thursday morning, I received a reply a couple of hours later.

Additionally, the website contains a comprehensive FAQ page that covers most questions about its service. While some of the answers are a bit short, I found that most of my questions were answered. There’s also a blog that is frequently updated with helpful articles about online therapy.

How Online-Therapy.com Compares to Other Online Therapy Providers


Online-Therapy.com

Talkspace

Teen Counseling

BetterHelp

Cost per Session

$64

$99 

$60-$80

$60-$80

Modes of Communication

Video, audio, live chat

Chat, phone, video

Video, phone, message, live chat

Chat, phone, video

Accreditation

MA, MS, MSW, PsyD, PhD

PsyD, LMFT, LCSW/LMSW, LPC

PsyD, LMFT, LCSW/LMSW, LPC

PsyD, LMFT, LCSW/LMSW, LPC

Accepts Insurance

No

In some cases

No

No

24/7 Access

Yes

Yes

Yes

Yes

Online-Therapy.com Vs Talkspace

Online-Therapy.com offers weekly therapy sessions at a lower price than Talkspace. However, Talkspace’s network includes psychiatrists who are able to prescribe medication, whereas Online-Therapy.com’s network does not. Both platforms offer weekly live sessions via video, audio, and chat messages. Unlike Onlike-Therapy.com, however, Talkspace is partnered with some insurance providers, which may lower the cost of therapy.

Online-Therapy.com Vs Teen Counseling

Both Online-Therapy.com and Teen Counseling offer weekly live sessions at a similar price range. These platforms have completely different target demographics. Online-Therapy.com does not provide therapy for people under 18, while Teen Counseling specializes in treating teenagers (aged 13-19). As a result, Teen Counseling’s therapy sessions focus more on topics such as bullying, self-image issues, depression, and eating disorders.

Online-Therapy.com Vs BetterHelp

BetterHelp and Online-Therapy.com have comparable offerings. Both platforms are accessible throughout the world and have a network of counselors that are specialized in a wide range of issues. On Online-Therapy.com’s platform, you get to choose your own counselor, whereas BetterHelp connects you via its matching process. Both platforms, however, make it easy to switch therapists.

The Bottom Line

Online-Therapy.com professionals use CBT techniques in order to help improve your mental health. Its platform offers weekly sessions, direct chat messaging with your counselor on most plans, and interactive worksheets in order to treat your symptoms. It also offers yoga video sessions and the ability to keep an online journal.

Its services are not covered by insurance, and you cannot get a prescription for medication. Still, it is a more affordable option compared to similar online therapy providers, and its platform is fully confidential and secure. With its vast network of counselors, Online-Therapy.com will likely be able to connect you with a therapist who specializes in the type of treatment that you need.

Frequently Asked Questions
How much does Online-Therapy.com cost?
-
+
Online-Therapy.com’s most affordable Basic plan costs $40/week, but it doesn’t include the option for weekly live sessions with a counselor. The Standard plan costs $64 per week and includes a weekly 45-minute session, plus access to all the platform’s interactive worksheets, videos, and journaling features.
Does Online-Therapy.com accept insurance?
-
+
Online-Therapy.com does not accept insurance. However, it does accept Health Savings Account (HSA) and Flexible Spending Account (FSA) cards. Online-Therapy.com provides you with receipts for all provided services, which you can forward to your insurance provider to see if they provide partial reimbursements.
Is Online-Therapy.com legit?
-
+
Online-Therapy.com is a legitimate alternative to traditional in-person therapy. It provides online therapy through its secure and HIPAA-compliant platform and only hires licensed professionals.
Does Online-Therapy.com have an app for therapy?
-
+
Online-Therapy.com does not have an app. However, its browser-based platform is designed for smartphones and tablets. This means that an internet connection is required at all times in order to access it.
Hugo is a mental health expert and advocate. He is a health data junkie and founder of TrackingHappiness.com, a mental health and psychology website that analyses hundreds of studies to provide insights on living happier, healthier lives. Its articles and independent research, based on insights garnered from the TrackingHappiness app, have appeared in Forbes, the Association for Psychological Science, Psychology Today and the Good News Network.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

Online-Therapy.com customer reviews

Based on 30 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

2 years ago

I loved OnlineTherapy.com!! They really helped me cope with my emotions! The service was very kind and helpful and I loved the simplicity

3 years ago

I love it so much it keeps me stress free and keeps me calm. That's why I like it so much.

3 years ago

These therapists are great. They know how to get people in a comfort zone and they are personable to me and make me feel at ease.

3 years ago

Culturally sensitive counseling. Confidential and safe video chat. Register now! professional. curious. reliable. passionate. empathetic. trustful. Types: psycho-social helpline, online counseling service, tele-video sessions, cultural dialogue.

3 years ago

Online-Therapy.com is good. I do not dislike anything. The site is there to help people if they can. I cannot give you more detail because counseling is private.

2 years ago

Wasn't exactly what I was looking for, but it was a good site and the information could have been helpful to someone needing it.

2 years ago

I just really like how they help and the way they do business. The people ate very helpful.

2 years ago

It's a little pricey $5.00 a min... But other than that no complaints. They have helped me in so many ways and I'm very appreciative of them and the work they do/

2 years ago

Because it does help a little, and it is more private and non-aggressive. It is also freeing.

2 years ago

It was very professional...I like it a lot....they were very well prepared for everything...they helped me a lot using the online service.

2 years ago

Because my experience with this brand was all good. It was helpful useful and worth my time.

3 years ago

I definitely liked the way it's done and I truly just to pick up my phone and I see a person. I think it's going to grow, and I'm getting much-needed help from it.

3 years ago

I gave online therapy this rating because I feel like there's a couple of flaws. The website is quite hard to use and is slightly complicated.

3 years ago

They provided an excellent service and helped me work through my problems that I was having. It's still a work on progress, and they don't replace full therapy, but they help.

3 years ago

This online help really work. I was having a hard time lately a lot, but this online therapy helped me.

3 years ago

I like that it allows freedom without being in person so it's more confidential and convenient

3 years ago

Online therapy.com gave me satisfactory service. I could easily get onto the site. The iron maiden therapy therapist did not make me wait too long. Some of the information and advice that was given I did not take because I did not feel it was appropriate for me or my situation.

3 years ago

It just didn't seem sincere. Like it was an automated response. I just didn't get that personal connection I was hoping for. Maybe I'm expecting to much and that's how they all are. That was my first and only time trying it.

3 years ago

I like it. It is a great place to get help. People who need that should try Online-Therapy.

2 years ago

It's okay but I feel better speaking in person to someone because I feel like I can engage more.

30 reviews