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Online-Therapy.com Online Therapy Review (2024)

PROMO: 20% off the first month with code THERAPY20
By Emily Calorino-SipeBy Emily Calorino-Sipe -
Last Updated: Mar 28, 2023
3 reviews
by
logo-ONLINE-THERAPY.COM
Visit Site
Price
$64/session
Modes of communication
Video, audio, live chat
Accreditation
MA, MS, MSW, PsyD, PhD

Our Verdict

Is Online-Therapy.com Worth It?

Online-Therapy.com offers more than just weekly sessions with a counselor. Its platform hosts a range of interactive worksheets, self-help assignments, and a journaling platform to guide you through its program. All communication is completely secure and confidential, and its pricing is competitive compared to other online therapy providers. As such, Online-Therapy.com is an easy recommendation for those who are looking to get online help.

Price
$64/session
Modes of communication
Video, audio, live chat
Accreditation
MA, MS, MSW, PsyD, PhD

Online-Therapy.com at a Glance

8.7
Editorial Score

Affordability

$40/week, discount on the first month, no financial aid
9.0

Therapist Network

Cognitive behavioral therapists, social workers & practioners, range of specialties
8.5

User Access

Use on any device, insurance not needed
8.0

Communication Tools

Phone, video & messaging, worksheets, live sessions, journal, yoga, meditation videos, unlimited messaging
9.5

Customer Support

Cancel or put subscription on hold anytime, customer service 24/5
8.5

Online-Therapy.com Pros & Cons

PROS

Competitively priced compared to other providers
Choose your therapist and switch anytime you want
Additional tools such as interactive worksheets

CONS

Not covered by insurance
No way to receive prescriptions via its platform

Top Online-Therapy.com Reviews

Cathy Anderson
I Do Not Recommend Online-Therapy.com
I signed up for Online-Therapy.com because it was one of the least expensive of all that I looked at. I was going to give it a one star but I have to admit that they have a nice webpage. I subscribed to the Standard Plan and wrote emails to a therapist that was assigned to me. But the therapist only acknowledge the things I did. For example, I told her, in detail, the argument I had with my Mom. The therapist wrote back acknowledging I had an argument with my Mom. That's all she did. After one week of it I had enough and cancelled my subscription. You get what you pay for. And with Online-Therapy.com you don't get much. I would not recommend Online-Therapy.com to anyone.
Not Today
Spamming links in Reddit threads
Preying on vulnerable people in mental health subreddits by lying about medication experiences just to advertise this website.
CD
Cathryn Dear
Therapist not disappeared during session, then lied in documentation
Had 1 session via text with a therapist. It began at 13.00 and was supposed to end at 13.45. Therapist sent 7 messages (including hello), their last message was at 13.25. I sent a message at 13.30 detailing childhood abuse and my message was ignored. Never replied to. Then I got kicked from the session at 13.45. When I complained, I was gaslit by the manager who told me my session started at 12.55 and had lasted an hour. This was completely untrue. It was a total waste of time and money. And extremely concerning that a healthcare professional would lie in their notes about session length. Not to mention ignoring the kind of message that was sent to her.
See all Online-Therapy.com reviews

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Overview

How to Get Started with Online-Therapy.com

Signing up

Signing up for Online-Therapy is straightforward. You’ll need to answer a few questions about what you’re struggling with, after which you can create an account. Online-Therapy.com requires your name, your home country, and your email address. You are also asked whether you prefer a male or female therapist.

You can remain anonymous if you want to, as Online-Therapy.com doesn’t require your actual name, only a nickname. The platform is available in all countries. However, you can only access it if you are older than 18.

Getting matched with a counselor

After creating your account, you are presented with a list of available counselors based on your preferences. From here, you can view the profile of each counselor and decide on who you prefer. 

Each profile contains a short introduction written by the counselor, paired with vital information such as the license type, state of certification, and a complete list of user reviews. The customer reviews are all dated and from real users, showing what people like about a particular counselor.

Changing therapists can be done with a click of a button. At any time, you can return to the counselor selection screen and switch over to another one. You can leave feedback about a counselor once you’ve completed a session.

Booking sessions

After selecting your counselor, you’re directed to a payment page where you need to select your subscription plan. If your plan includes weekly live sessions, this is where you get to schedule them. From here, you have direct access to your counselor via direct messaging. 

You can schedule live sessions by going to your dashboard and clicking on "Live Sessions." When scheduling a session, you can choose if you prefer a video, phone, or chat session. If you miss a session, you can contact Online-Therapy.com’s support to reschedule.

Confidentiality and Privacy

The Online-Therapy.com platform is fully HIPAA compliant, so all information you share on the platform is protected and secure. All communication between you and the platform is encrypted. This includes chat, audio, and video calls. On top of that, all your data is automatically deleted after two years, and you can even shorten this period directly from your dashboard in your privacy settings.

Signing up

Signing up for Online-Therapy is straightforward. You’ll need to answer a few questions about what you’re struggling with, after which you can create an account. Online-Therapy.com requires your name, your home country, and your email address. You are also asked whether you prefer a male or female therapist.

You can remain anonymous if you want to, as Online-Therapy.com doesn’t require your actual name, only a nickname. The platform is available in all countries. However, you can only access it if you are older than 18.

Getting matched with a counselor

After creating your account, you are presented with a list of available counselors based on your preferences. From here, you can view the profile of each counselor and decide on who you prefer. 

Each profile contains a short introduction written by the counselor, paired with vital information such as the license type, state of certification, and a complete list of user reviews. The customer reviews are all dated and from real users, showing what people like about a particular counselor.

Changing therapists can be done with a click of a button. At any time, you can return to the counselor selection screen and switch over to another one. You can leave feedback about a counselor once you’ve completed a session.

Booking sessions

After selecting your counselor, you’re directed to a payment page where you need to select your subscription plan. If your plan includes weekly live sessions, this is where you get to schedule them. From here, you have direct access to your counselor via direct messaging. 

You can schedule live sessions by going to your dashboard and clicking on "Live Sessions." When scheduling a session, you can choose if you prefer a video, phone, or chat session. If you miss a session, you can contact Online-Therapy.com’s support to reschedule.

Confidentiality and Privacy

The Online-Therapy.com platform is fully HIPAA compliant, so all information you share on the platform is protected and secure. All communication between you and the platform is encrypted. This includes chat, audio, and video calls. On top of that, all your data is automatically deleted after two years, and you can even shorten this period directly from your dashboard in your privacy settings.

How Online-Therapy.com Works

Features and Functionality of Online-Therapy.com

Are Online-Therapy.com Counselors Licensed Professionals?

All counselors at Online-Therapy.com are required to hold an MA, MS, MSW, PsyD, or PhD in counseling, social work, clinical psychology, or related mental health areas. In addition, all its counselors are required to have three years of experience providing counseling services. This means that you’ll always be paired with a professional with in-depth expertise in whatever you are struggling with. 

Every counselor is vetted and interviewed by Online-Therapy.com’s team before being onboarded. To verify the credentials of counselors, Online-Therapy.com checks licenses and records of past disciplinary actions and reviews whether therapists are certified by their state's respective professional board.

Online-Therapy.com Specialties and Areas of Expertise

Counselors at Online-Therapy.com are specialized in cognitive behavioral therapy (CBT). In addition, each counselor has specific specialties that will be taken into account in the matching process. Therapists’ profiles are displayed on Online-Therapy.com’s platform, and they show a wide range of specialties, including the following.

  • Anxiety
  • Depression
  • Family issues
  • Procrastination
  • PTSD
  • Relationship issues
  • Self-esteem
  • Panic attacks
  • Sleep issues or insomnia
  • Health anxiety
  • Social anxiety
  • Stress
  • OCD
  • Anger management
  • Weight loss
  • ADHD & attention issues
  • Adoption
  • Agoraphobia
  • Alzheimer's
  • Asperger's syndrome
  • Autism
  • Bipolar disorder
  • Borderline personality disorder
  • Career difficulties
  • Therapy for children & teens
  • Chronic pain
  • Compassion fatigue
  • Divorce
  • Domestic violence
  • Eating & food disorders
  • GAD
  • Grief
  • Infertility
  • Intimacy issues
  • LGBTQ issues
  • Life changes
  • Marriage issues
  • Parenting
  • Phobias
  • Postnatal depression
  • Sex & sexuality
  • Speech anxiety
  • Trauma and/or abuse

Online-Therapy.com also offers additional tools to help you. By providing interactive worksheets, a journaling platform, video lessons, and even online yoga sessions, the platform continues to support you even when you don’t have a live session planned.

Online-Therapy.com Apps

As of writing, Online-Therapy.com doesn’t have an app. However, its service has been optimized for smartphones and tablets. This does mean that you always need an internet connection in order to access its platform.

Online-Therapy.com Customer Support

Online-Therapy.com’s customer support is accessible via chat or email. As of writing, it does not have phone support.

Online-Therapy’s website doesn’t show the hours of operation of its support team, but it mentions that you can typically expect a reply within 24 hours. When I sent them a question via email on a Thursday morning, I received a reply a couple of hours later.

Additionally, the website contains a comprehensive FAQ page that covers most questions about its service. While some of the answers are a bit short, I found that most of my questions were answered. There’s also a blog that is frequently updated with helpful articles about online therapy.

Online-Therapy.com Pricing

How Much Does Online-Therapy.com Cost?

Online-therapy.com offers four subscription plans that are paid on a monthly basis and cost from $40 to $88/week. The lowest-cost plan, however, doesn’t include live therapy sessions. Weekly therapy sessions are included in the Standard plan, which costs $64 per week, and higher tiers.

Type of Plan
What’s Included
Cost per session
Cost per month

Basic

Unlimited messaging, self-help videos, CBT program, worksheets

No live sessions

$160

Standard

One 45-minute session per week, unlimited messaging, self-help videos, CBT program, worksheets

$64

$256

Premium

Two 45-minute sessions per week, unlimited messaging, self-help videos, CBT program, worksheets

$44

$352

Couples Therapy

One 45-minute session per week, unlimited messaging, self-help videos, CBT program, worksheets

$88

$352

Is Online-Therapy.com Covered by Insurance?

Online-Therapy.com does not support any insurance provider natively on its platform. It also doesn’t offer financial aid beyond insurance. 

Your costs may be reimbursed based on your insurance plan. Online-Therapy.com provides you with receipts for all provided services, which you can forward to your provider to see if they offer partial reimbursements. Get in touch with your provider to find out for sure.

Online-Therapy.com does accept Health Savings Account (HSA) and Flexible Spending Account (FSA) cards. The platform did offer free access to its services during the pandemic, but that offer is no longer available.

Bottom Line

Online-Therapy.com professionals use CBT techniques in order to help improve your mental health. Its platform offers weekly sessions, direct chat messaging with your counselor on most plans, and interactive worksheets in order to treat your symptoms. It also offers yoga video sessions and the ability to keep an online journal.

Its services are not covered by insurance, and you cannot get a prescription for medication. Still, it is a more affordable option compared to similar online therapy providers, and its platform is fully confidential and secure. With its vast network of counselors, Online-Therapy.com will likely be able to connect you with a therapist who specializes in the type of treatment that you need.

Frequently Asked Questions
How much does Online-Therapy.com cost?+-

Online-Therapy.com’s most affordable Basic plan costs $40/week, but it doesn’t include the option for weekly live sessions with a counselor. The Standard plan costs $64 per week and includes a weekly 45-minute session, plus access to all the platform’s interactive worksheets, videos, and journaling features.

Does Online-Therapy.com accept insurance?+-

Online-Therapy.com does not accept insurance. However, it does accept Health Savings Account (HSA) and Flexible Spending Account (FSA) cards. Online-Therapy.com provides you with receipts for all provided services, which you can forward to your insurance provider to see if they provide partial reimbursements.

Is Online-Therapy.com legit?+-

Online-Therapy.com is a legitimate alternative to traditional in-person therapy. It provides online therapy through its secure and HIPAA-compliant platform and only hires licensed professionals.

Does Online-Therapy.com have an app for therapy?+-

Online-Therapy.com does not have an app. However, its browser-based platform is designed for smartphones and tablets. This means that an internet connection is required at all times in order to access it.

Emily Calorino-Sipe holds a bachelor's degree in business administration, focusing on international communication. She is a relocation expert that helps clients through each stage of their journey worldwide. Her writing is a clear, informative, and reliable resource for anyone planning a move.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

Online-Therapy.com reviews

Average • Reviews 3
on
Excellent
0%
Great
0%
Average
0%
Poor
33%
Bad
67%
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Cathy Anderson
10 months ago
I Do Not Recommend Online-Therapy.com
I signed up for Online-Therapy.com because it was one of the least expensive of all that I looked at. I was going to give it a one star but I have to admit that they have a nice webpage. I subscribed to the Standard Plan and wrote emails to a therapist that was assigned to me. But the therapist only acknowledge the things I did. For example, I told her, in detail, the argument I had with my Mom. The therapist wrote back acknowledging I had an argument with my Mom. That's all she did. After one week of it I had enough and cancelled my subscription. You get what you pay for. And with Online-Therapy.com you don't get much. I would not recommend Online-Therapy.com to anyone.
Not Today
6 months ago
Spamming links in Reddit threads
Preying on vulnerable people in mental health subreddits by lying about medication experiences just to advertise this website.
CD
Cathryn Dear
12 months ago
Therapist not disappeared during session, then lied in documentation
Had 1 session via text with a therapist. It began at 13.00 and was supposed to end at 13.45. Therapist sent 7 messages (including hello), their last message was at 13.25. I sent a message at 13.30 detailing childhood abuse and my message was ignored. Never replied to. Then I got kicked from the session at 13.45. When I complained, I was gaslit by the manager who told me my session started at 12.55 and had lasted an hour. This was completely untrue. It was a total waste of time and money. And extremely concerning that a healthcare professional would lie in their notes about session length. Not to mention ignoring the kind of message that was sent to her.

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