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Talkspace Online Therapy Review (2023)

Convenient and affordable services for adults, teens, and couples

8.7
very good
Joshua Moreton

In a Nutshell

Talkspace is an online therapy platform that matches you with a licensed therapist. It provides convenient and affordable services for adults, teens, and couples, plus psychiatry services. Its therapists have 40+ areas of expertise and can help with most mental health issues. While not all plans include live therapy, and the weekly costs are higher than some platforms, Talkspace does take insurance, making it a versatile option for e-therapy.

pros

  • Can help with a wide range of mental health difficulties
  • 24/7 online messaging service with your therapist
  • Covered by private insurance

cons

  • Doesn’t take Medicare or Medicaid
  • No live sessions on lowest-tier plan

Talkspace Talkspace Visit Site

How Much Does Talkspace Cost?

For individual therapy, Talkspace offers three separate plans, ranging from $69 to $129 per week. It accepts Visa, Mastercard, American Express, and JCB credit cards, and you are billed every four weeks. Currently, Talkspace is offering new users a discount of $100 off their first billing, which is automatically applied on checkout.

You can pay out of pocket, sign up through your insurance, or sign up through your work organization (if applicable).

Plan Tier

What’s Included

Cost per session

Cost per month

$69/week

Messaging therapy


Text, video & audio messaging


Guaranteed daily responses 5 days/week

$69

$276

$99/week

Live therapy


4 live sessions/month (45 min)


Live sessions

$99

$396

$129/week

Live + messaging therapy


4 live sessions/month (45 min)


Live sessions


Text, video and audio messaging


Guaranteed daily responses 5 days/week

$129

$516

Is Talkspace Covered by Insurance? 

Talkspace works directly with many US health insurance plans, including Blue Cross and Blue Shield, Cigna, and Aetna Better Health. Talkspace services are covered by private insurance. To check your eligibility for coverage, navigate to www.talkspace.com/insurance. Alternatively, during the sign-up process, you can check the dropdown menu when asked if you want to pay through your insurance. However, some therapists at Talkspace do not provide therapy if you are paying through insurance, so this may limit your therapist options.

Currently, the Talkspace website does not provide any information regarding reimbursement or partial reimbursement. However, if you sign up and your insurance becomes available, you can check for your coverage by going to your account and clicking on My Coverage.

Are Talkspace Counselors Licensed Professionals?

All therapists at Talkspace are licensed, accredited professionals who have, on average, nine years of clinical experience. Talkspace extensively evaluates each therapist to ensure they possess valid licensure and training to meet healthcare requirements before they provide counseling. 

All therapists are qualified in the field of clinical psychology, psychiatry, and/or mental health, possessing at least a clinical degree in psychology (PhD/PsyD), master of science in counseling or psychotherapy (MS), medical doctoral licensure (MD), nurse practitioner license (NP), or a masters license in marriage and family therapy (LMFT), independent clinical social work (LICSW), mental health counseling (LMHC), or professional counseling (LPC). They also need to have a signed and submitted Council for Affordable Quality Healthcare application and an individual professional malpractice liability insurance policy.

Talkspace Specialties and Areas of Expertise

Talkspace online therapy can cover a wide range of mental health difficulties for anyone above the age of 13. Its website states that, collectively, its therapists are trained in over 40 specialties and clinical approaches that can help with issues such as anxiety and stress, depression, grief, addiction, chronic illnesses, and more. 

Specific areas of expertise will depend on your therapist and will become visible once you are matched with them by clicking on their profile. Each therapist lists their clinical approaches and then states areas of expertise within the Focus section of their profile.  

Here are some examples of Talkspace specialties.

  • Cognitive behavioral therapy

  • Psychodynamic therapy

  • Humanistic therapy

  • Dialectical behavior therapy

  • Somatic therapy

  • Emotion-focused therapy

  • Exposure therapy

  • Grief counseling

  • Mentalization therapy

  • Talk therapy

How to Get Started with Talkspace

Signing up

Signing up for Talkspace is extremely easy and takes around five minutes. Simply go to their homepage and click on Get Started in the top-right corner. The site will ask whether you’d like therapy as an adult, couple, or for your teen. You’ll then need to enter some personal details, such as your name and email address. Next, it’ll present you with a brief consultation questionnaire that asks for details about your current situation, such as whether you are experiencing any relationship or emotional difficulties. 

You’ll then be prompted on whether you’d like to pay out of pocket, through your insurance, or through your work organization. If you select either of the latter two options, you’ll need to provide your details for verification. Afterward, you’ll be asked which of the three payment plans you’d prefer, and then proceed to the payment screen.

Talkspace does not ask any questions to discern whether your current difficulties are an emergency and prevent you from signing up.

Talkspace Online Therapy Review - Getting Started

Getting matched with a counselor

The matching process begins as soon as you have paid for your plan. The platform uses your responses to the consultation questions asked during the signup process to match you with a practitioner who has sufficient experience in your areas of difficulty. It also takes into account your preferences for a therapist, such as whether you’d like a male or female therapist.

You don’t choose a therapist for yourself, nor can you browse from the therapists available. As such, it’s very important to answer honestly during your initial consultation so that Talkspace can accurately connect you with the support you need. 

Once the matching process has selected a therapist for you, Talkspace will send you an email. You’ll now be able to see your therapist’s profile, including their short biography and areas of expertise, when you’re logged in to Talkspace. However, if you feel you and your therapist are not the right fit, you can request a new therapy provider at any time, free of charge. 

Talkspace Online Therapy Review - Getting Started

Booking sessions

After you match with a therapist, the Talkspace website will now act as a portal to your therapy “room,” a private and secure space you share with your support provider. To book a session, click on Book a Session at the top of your room, select a date and time, and then choose between video, audio, or live chat. 

To reschedule or cancel a session, click on the Tools on the left-hand side of your therapy room, then Live Session, and then either reschedule or cancel a session. You have up to 48 hours before your session for rescheduling and cancellation if you want to retain your session credit.

Confidentiality and Privacy

Talkspace is HIPAA compliant and all messages sent between you and your therapist are fully encrypted. This means everything you share, including within your therapy room and during live chat sessions, is private and confidential. However, your therapist is obligated to share details with your emergency contact if you show signs of the need for emergency intervention.

Is There a Talkspace App? 

The Talkspace Counseling & Therapy app is available for Android (via the Play Store) and Apple (via the iOS store) and is free to download.

Talkspace Online Therapy Review - App

How Does the Talkspace App Work?

I found the Talkspace app very user-friendly and easy to work with. It retains the same features as the website, so you use it can sign up, book appointments, access customer support, and attend your live sessions. Like the website, you can access your therapy room in the app, 24/7, which makes it a great tool if you want to attend live chat when you’re not at the computer or send your therapist a message whenever you wish.

Currently, there are no discounts for using Talkspace via the app. It has good ratings, with a 4/5 (4,890 ratings) on Google Play and a 4.7/5 (8,600 ratings) on the App Store.

Help and Support

Customer support is available by scrolling down to the bottom of the Talkspace homepage and clicking on Customer Support in the bottom-right of your screen. At the bottom of the next page, click the “Submit a request” button. Here, you’ll be asked to enter your details and information on what you need support with. 

No information is available as to how long they will take to respond. I sent a support request and received an automated email stating that a member of the Talkspace team would respond shortly and that they were facing slightly longer response times than usual. 

Currently, the Talkspace website has no option to contact customer support via email, phone, or live chat. However, they do have an extensive FAQ page that provides information on a range of issues such as therapist qualifications and paying via insurance.

Talkspace Teen Therapy

Talkspace has developed an online therapy platform to provide support to teens aged 13-17. It operates with the same functions as the adult therapy system. However, parental or guardian consent is needed before therapy commences. This must be supplied via both video message (verbally) and text message on the Talkspace app to prove that a guardian is present with the teenager to consent. Alternatively, the Talkspace support team can help you with step-by-step instructions within your initial consultation.

To sign up for Talkspace teen therapy, visit the Talkspace homepage and click on Get Started. Select Online Therapy and proceed through various questions that ask for your details. After entering your age, you’ll be prompted that you’ll need consent from a parent or guardian before engaging in therapy. 

From here, you’ll be asked questions about your situation to assess what kind of help you need, such as whether you’re feeling anxious or stressed. Your responses are used to match you with a licensed therapist with experience in your areas of difficulty. This matching process commences after setting up your payment details and typically lasts 24-48 hours.

You’ll receive an email once you have successfully matched with a therapist. When you’re logged in, Talkspace will grant you 24/7 access to your own online, private “room” with your therapist. Here, you can view your therapist’s profile, book sessions, send messages, and access the tools section in case you want to leave a review or change provider.

The pricing is the same as therapy for adults on Talkspace: $69, $99, or $129 per week. Note that the lowest-cost option only provides messaging therapy services, including text, video, and audio messaging. The $99 option offers you weekly live sessions instead of messaging therapy, while the highest-tier option provides both of these.

Talkspace Psychiatry

Talkspace also offers psychiatry services, but only to those living in the US. Unlike psychotherapy, psychiatry is a branch of medicine and typically does not involve talking therapies such as psychodynamic or cognitive behavioral therapy. Instead, psychiatrists will listen to you and make an educated assessment as to whether you require a diagnosis and/or prescription medication. 

Psychiatrists at Talkspace offer a mix of both pharmacological and psychological support, but this is typically more expensive than their counseling services and only lasts up to a maximum of four sessions.

Signing up for Talkspace psychiatry services is very similar to signing up for its therapy services. Visit their homepage, click on Get Started in the top-right of your screen, and proceed through various questions. These questions are designed to help connect you with a psychiatrist with suitable areas of expertise to ensure you receive the right help. 

Once you have selected a payment plan and entered your details, the matching process, which typically lasts 24-48 hours, begins. Once matched, you’ll receive an email and be able to view your therapist and book sessions after logging in. 

Psychiatrist consultations involve learning about you as much as possible, including your medical and psychological history, so ensure you bring a list of current or past medications and hospitalizations. If you’re not sure, your psychiatrist can contact your primary care provider for your records. They’ll need this information, including any possible laboratory testing, to rule out any medical reasons for your issues, as well as ensure the prescribed medication is appropriate.

Talkspace offers three different one-time payment packages for psychiatric consultation.

Type of Plan

What’s included

$249

60-minute session: Psychiatry - Initial Evaluation

$374 (Current offer: $9 off)

60-minute session: Psychiatry - Initial Evaluation + 1 follow-up session

$624 (Current offer: $59 off)

60-minute session: Psychiatry - Initial Evaluation + 3 follow-up sessions

Talkspace Couples Therapy

Talkspace offers couples counseling to individuals within a relationship, including straight or gay relationships, interracial relationships, young teen or college relationships, and relationships at any stage (dating, engaged, married, etc). Talkspace couples therapy is great for focusing on specific relationship problems, such as intimacy issues or jealousy. 

A subsection of Talkspace practitioners is specifically trained in couples issues where the aim is to treat the relationship rather than the individuals separately. To achieve this, they often employ clinical approaches that are solution-focused and change-oriented with a clear establishment of treatment objectives.

To sign up for Talkspace couples therapy, visit the homepage and click on Get Started in the top-right corner, and then Couples Therapy on the next page. The platform will ask you several questions about your relationship, such as what issues you’re facing, what your goals for therapy are, and whether you live together. It’ll also ask when you are looking to get started with a counselor, to which you can respond that you’re ready now, in the next couple of months, or that you’re not sure yet.

Once the questionnaire is complete, you’ll proceed to the payment screen. Currently, Talkspace has only one payment plan for couples counseling costing $109 per week. This plan includes four 45-minute live sessions per month, text, video, and audio messaging, and guaranteed daily responses five days per week. You can choose to either pay monthly or three months in advance. If you choose the latter, you’ll get 10% off your weekly price.

Talkspace couples therapy is especially suitable if you, your partner, or both of you struggle to join live couples counseling together, due to travel, work, or living separately. Joint therapy in person can be difficult to coordinate, so online therapy may be the right fit for you.

How Talkspace Compares to Other Online Therapy Providers


Talkspace

BetterHelp

Teen Counseling

Amwell

Cost per Session

$69-$129

$60-$90/week

$60-$90/week

$79-$110

Modes of Communication

Video, phone, message, live chat

Video, phone, message, live chat

Video, phone, message, live chat

Video, phone, message

Accreditation

PsyD, MS, MD, NP, LMFT, LICSW, LMHC, LPC

PsyD, LMFT, LCSW/LMSW, LPC

PsyD, LMFT, LCSW/LMSW, LPC

MD, NP, PsyD, master’s level therapists

Accepts Insurance

Yes

No

No

Yes

24/7 Access

Yes

Yes

Yes

Yes

Talkspace vs. BetterHelp

Like Talkspace, BetterHelp is an online therapy platform that matches you with a therapist and offers adults, teens, and couples support for a wide range of mental health difficulties. However, BetterHelp doesn’t accept insurance and only offers a single payment plan, which might suit you if you want the more expensive Talkspace features, such as live sessions, at a lower price but paid out of pocket.

Talkspace vs. Teen Counseling

Both Teen Counseling and Talkspace provide therapy for a wide range of issues, but Teen Counseling specifically only provides support for those aged 13-19, while Talkspace caters to anyone 13+. Teen Counseling offers a single payment plan that includes the features of Talkspace’s more expensive plans, but it doesn’t accept insurance. If you’re a young adult and not concerned about insurance, this might suit you better.

Talkspace vs. Amwell

Amwell and Talkspace both connect you with licensed practitioners that offer therapy and can provide prescriptions. The main difference is that on top of therapy, Amwell can offer support for physical ailments with their services, much like a virtual doctor’s visit. Conversely, Talkspace focuses solely on psychotherapy. As such, Amwell may be more suitable for you if you want medical attention for general health.

The Bottom Line

Talkspace is an online therapy platform that offers mental health support and psychiatry services to adults, teens, and couples. You’re matched with a licensed therapist to get tailored support for your needs. Its many therapists average nine years of clinical experience and specialize in over 40 different clinical approaches.

Its affordable and convenient therapy, complete with your own private therapy “room” with 24/7 access, can be great for supporting a wide range of mental health difficulties. It accepts insurance and offers three different plans, ranging from $69-$129 per week, catering to people in a varying range of financial circumstances.

Frequently Asked Questions
Is Talkspace covered by insurance?
-
+
Yes, Talkspace partners with many insurance providers. To check if you’re eligible for coverage, head to www.talkspace.com/insurance.
How much does it cost to use Talkspace?
-
+
Talkspace offers three separate plans, ranging from $69 to $129 per week. You can pay out-of-pocket or sign up through your insurance or workplace. Currently, there is a $100 discount for new users for the first four weeks.
How long are Talkspace live sessions?
-
+
Talkspace live sessions last 45 minutes or less, depending on your needs.
Can Talkspace therapists diagnose?
-
+
Yes, Talkspace therapists can provide diagnoses.
Joshua Moreton holds a PhD in Psychology, with a focus on social cognition and social psychology. He has worked as a Mental Health Practitioner and Psychologist, working with patients of depression, anxiety, and eating disorders.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

Talkspace customer reviews

Based on 52 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

1 years ago

Talk space was easy to sign up for, the process was quick and simple. The person that I had talked to was understanding and patient and was able to give me ways to help with my mental state.

1 years ago

I needed therapy they were a good price with good therapists and my mental health was declining due to isolation and so I'm grateful for talkspace

1 years ago

It was a very good experience and the staff were very helpful and they made me feel comfortable.

1 years ago

Flexibility, ease of use, efficiency and all the good words. These are what I get from Talk space. Absolutely friendly and reliable.

1 years ago

I enjoyed talk space very much. I have PTSD so it was recommended on one of my websites to checkout. It helps me relax

2 years ago

A great outlet to share your thoughts in a safe space and a great outlet for emotion

2 years ago

It was extremely useful. It's very convenient, being able to get consulted in the comfort of your own home.

2 years ago

Easy to use and meets my needs. It is convenient to be able to go online when I can't get out.

2 years ago

TalkSpace made communicating with my therapist very easy. We just used the software and were able to have our session, it is very easy.

2 years ago

Very comprehensive and very productive app in regards to therapy. It allows you to be in a safe and nonjudgemental setting.

2 years ago

I gave them this review because I have had an overall positive experience navigating their services and when receiving help and advice from their customer service. The ability to talk to someone about what I am going through and get genuine concern and positive encouragement is awesome.

2 years ago

I like having someone to talk to about my feelings. They are great, so easy to understand and get set up with a therapist.

2 years ago

I really like being able to use it from the comfort of my home, it's easy, and not too expensive.

2 years ago

Products and services are aligned with my values. Great partner in our company. Its our go to brand.

2 years ago

I absolutely love this service. I'm much more able to open up online than in person, and people have given me such good advice and help and support.

2 years ago

I have anxiety and depression issues and the current covid-19 crisis has been causing me to be more stressed than usual. My doctor suggested I speak to someone and doing a distance therapy session seemed like the best idea. I was really pleasantly surprised with how good my experience was and I have a second session already planned.

2 years ago

Helped me through a lot of difficult times and helped not knowing the person at all. Would recommend to other people.

2 years ago

It's convenient to have a counseling service online and at home. It's easier to have accsess all the time to a service rather than waiting a month for an appointment.

3 years ago

They are a great company for getting people together and chat. I love to talk with people with talkspace.

1 years ago

I talked about personal problems. It was pretty deep and was a good service.

52 reviews