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Talkspace Review

24 reviews

In a Nutshell

With honorable mentions from major media outlets like Fox News, The Wall Street Journal, and CNN, Talkspace comes credibly backed as being one of the best online counseling services out there. Whether it’s the unlimited chat feature, the professional therapists you’re working with, or the ease with which the whole system runs, Talkspace has been making it easy to get therapy for those who need it.

pros

  • Switch therapists at no extra cost
  • Flexible payment plans that fit your budget
  • Unlimited messaging therapy

cons

  • Not all therapists will be the right fit
  • No true free trial

Talkspace Talkspace Visit Site

Therapist/Counselor Screening Process

Talkspace employs more than 5,000 therapists that hold a variety of degrees from PhDs to PsyDs and beyond. Every counselor has been personally screened including background checks and is required to meet professional standards such as:

  • Minimum of 3 years of hands-on counseling 
  • Licensed in their respective states (highest clinical license in the area)
  • Professional malpractice liability insurance

Talkspace also provides continued training for its therapists and has periodic testing to maintain high levels of professionalism and quality of service. The Talkspace service itself is completely HIPAA compliant and uses SSL encryption to ensure maximum safety and confidentiality for all its clients.

Get Help With

Talkspace sessions cover the spectrum of issues that people experience from infrequent questions or issues to major disorders and debilitating problems. Some of the topics frequently covered with Talkspace therapists include:

  • Addiction counseling and substance abuse
  • Anger management
  • Anxiety
  • Career counseling
  • Conflict resolution
  • Chronic impulsivity
  • Depression
  • Divorce Counseling
  • Eating disorders
  • Educational assessments
  • Family counseling
  • Grief counseling
  • Health management
  • Intimacy issues
  • Reproductive Health/Postpartum
  • Sleep disorders
  • Self-esteem issues
  • Social behavior issues
  • Stress counseling
  • Trauma and abuse counseling
  • Couples counseling
  • Teen counseling

Types of Sessions Available

Talkspace offers text, voice, media, and live video sessions. Clients can choose the method that is most comfortable and convenient for them. Most sessions are conducted in a chat room setting because this is a quick and easy way for the majority of people today to communicate. You can send a message to your therapist and receive an answer in an easy, non-confrontational, and relaxed atmosphere.

Talkspace has an excellent mobile app (iOS and Android), so chatting is as easy as using any other type of messaging app you have on your phone. This forum is the most convenient and organized to get answers and solutions to your current problems. Just like with other SMS services, you’ll be able to view your chat history, so you can review details of your chat, questions you’ve asked, and answers you were given. This makes the therapy process much easier to process, remember, and go back to when you need it.

Pricing & Special Offers

Talkspace has 3 plans to choose from depending on your needs and budget. If you really need live sessions to get you through the week, then the LiveTalk plan is best for you since it provides 4 monthly live sessions. Otherwise, if you just need someone to talk to, one of the unlimited messaging plans will work great. Here’s a look at the plans available:


Messaging Therapy Plus
Messaging Therapy Premium
LiveTalk Therapy Ultimate
Pricing
$65/week
$79/week
$99/week
What’s included

Unlimited text, video, audio messaging

Guaranteed daily responses 5 days/week

Unlimited text, video, audio messaging

Guaranteed daily responses 5 days/week

1 live video session/month

Unlimited text, video, audio messaging

Guaranteed daily responses 5 days/week

4 live video sessions/month

Talkspace also offers a discount on couples’ therapy for $79/week or $71/week for a 3-month plan. This is helpful if you are having difficulties in your relationship and want to get counseling together. Clients can cancel their plans at any time.

There is no free trial, which is a bummer, but there is something just as good. Talkspace gives you a free consultation to assess your situation and help match you with the best counselor for your needs. In this consultation you can ask as many questions as you’d like, chat as long as you’d like, and get a good idea of how the Talkspace service works.

What’s Unique About Talkspace?

Talkspace is recognized as an industry leader in the online counseling field, and that’s due in part to the professional therapists it employs. Additionally, Talkspace has some excellent features that really create a winning experience for everyone, including:

  • Fast and convenient (no wait time)

Talkspace specialists are available at all hours of the day or night. You can quickly send off a text message and receive an answer to the important issues you're struggling with right now. This is one of the reasons it has such a high success rate. Deal with the issues quickly, get resolution faster. And since your therapist is always just a text message away, it eliminates all wait time.

  • Unlimited chatting

One of the biggest things stopping people from getting the therapy they need is finances. Long sessions spread out over weeks, months, or even years can seriously drain your bank account, and most people can’t afford that kind of investment. Talkspace’s unlimited chatting takes care of this issue. You can send your therapist unlimited chats whenever you have a question, or an issue arises. You aren't charged more for each message, so you won't feel inhibited from speaking your mind or asking those burning questions.

Unlimited chatting ensures you say what needs to be said without the stress of money holding you back. It makes the entire therapy process a lot more affordable. Essentially, Talkspace is putting therapy into the hands of people who need it the most by removing this major barrier.

  • IBM Watson

IBM is a machine learning algorithm that helps pair you with the ideal therapist for your personality and therapy needs.

  • For teens

Talkspace has therapists that specifically deal with teens and the issues that are unique to this stage in life. Speaking their language and talking about their issues, teens are able to open up, feel comfortable, and get the much-needed advice, support, and assistance during this difficult stage of development.

Talkspace also has professional emergency resources on the site in case you or someone you know needs them. Direct connections to Suicide Prevention Lifeline, Family Violence Helpline, and Planned Parenthood are a few of the invaluable resources you can reach through the Talkspace network.

What Users Are Saying About Talkspace

Michael Phelps, world-renowned swimmer, turned to Talkspace to help him through his struggle with depression, and he’s got a lot to say in praise of this service and how much it helped him gain strength, confidence, and peace of mind. Here’s what other Talkspace clients have to say about their counseling experiences:

“I’m so glad I gave this a chance… The advantage of this format is that I truly do not feel alone. At any time of place I’ve got my therapist in my phone, just a message away.” - Sept 2014

“Talkspace has been a godsend. They matched me with an amazing therapist who genuinely seems interested in me and my problems.” - July 2015

“I spent 7 days with a therapist who only knew me via text message—and I might never go back to traditional therapy again” - Business Insider

Scheduling Live Chats/Video Chats

Depending on your plan, you can schedule a live chat with your therapist. This works on an individual basis as each therapist makes their own schedule. Every Talkspace therapist has 2 days off a week, so you need to speak to your therapist directly to discuss scheduling times. In general, though, all therapists are pretty flexible and eager to work with you to accommodate your needs.

Talkspace Talkspace Visit Site

Customer Support

Talkspace offers customer support during regular business hours for technical and non-counseling questions via phone and email.

Bottom Line

Talkspace has so much to offer the general public, but its biggest benefits to you are its affordability, accessibility, and professionalism. This online counseling service provides expert therapy to people struggling with real-life issues and helps them work through those issues, so they can continue to lead a healthy, well-adjusted life. With affordable plans, Talkspace even helps those who can’t afford more traditional forms of therapy get the counseling they need. Speak with a qualified therapist from Talkspace today, and feel the relief of professional assistance at last.

Sarah Pritzker is a content writer with years of experience and a keen interest in the vast world of online consumer products. She enjoys helping readers make sense of the options on the market in a variety of fields.

We invest a lot of resources into bringing you high-quality content. However, the information on this site should not be treated as professional advice, be it medical or any other. Before choosing an online therapy service, we recommend consulting with a physician or other professional healthcare provider. Please do not use this site if you or someone you care about are in a crisis or may be in danger. These resources can provide you with immediate help.

Talkspace customer reviews

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10 Jul 2020

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Top reviews

A***M, CT
3 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

Products and services are aligned with my values. Great partner in our company. Its our go to brand.

A***n, IL
3 months ago

I like having someone to talk to about my feelings. They are great, so easy to understand and get set up with a therapist.

E****y, PA
5 months ago

Helped me through a lot of difficult times and helped not knowing the person at all. Would recommend to other people.

H****n, OK
5 months ago

It's convenient to have a counseling service online and at home. It's easier to have accsess all the time to a service rather than waiting a month for an appointment.

M******n, NY
4 months ago

I absolutely love this service. I'm much more able to open up online than in person, and people have given me such good advice and help and support.

K*****h, GA
2 months ago

I gave them this review because I have had an overall positive experience navigating their services and when receiving help and advice from their customer service. The ability to talk to someone about what I am going through and get genuine concern and positive encouragement is awesome.

M***h, WI
2 months ago

Easy to use and meets my needs. It is convenient to be able to go online when I can't get out.

S*w, KY
5 months ago

They are a great company for getting people together and chat. I love to talk with people with talkspace.

S***, MO
3 months ago

I really like being able to use it from the comfort of my home, it's easy, and not too expensive.

S*K, SC
2 months ago

Very comprehensive and very productive app in regards to therapy. It allows you to be in a safe and nonjudgemental setting.

T***y, NY
2 months ago

TalkSpace made communicating with my therapist very easy. We just used the software and were able to have our session, it is very easy.

T***S, NY
4 months ago

I have anxiety and depression issues and the current covid-19 crisis has been causing me to be more stressed than usual. My doctor suggested I speak to someone and doing a distance therapy session seemed like the best idea. I was really pleasantly surprised with how good my experience was and I have a second session already planned.

A***M, CT
3 months ago

I found it to be much easier and comfortable than I expected. The interface is very user friendly and I felt at ease quite early on in the session.

L****a, MN
4 months ago

I liked the ease of the service and being able to obtain therapy while essentially sitting on my couch

K****e, WI
4 months ago

It seemed to require a lot of bandwidth that was hard with my internet situation.

H****y, CA
4 months ago

Talkspace provided good therapy and it makes it easy to get my mental health in check. I can stay at home and receive help without having to go outside.

K*D, VA
4 months ago

I liked that it was easy to use and that I felt like I was listened to. I just didn't like that there wasn't much consistency in service.

J***R, VA
4 months ago

I think they provide a good service for a strictly online experience, but there is something to be said for an in person face to face interaction.

undefined, NY
4 months ago

All of the doctors are very patient and seem to really care about the wellbeing of their patients- I like that it's online because it's more accessible. It can be a little confusing to use at times, but it's easy once you figure it out.

undefined, KS
4 months ago

It was a pleasant experience. My normal therapist is currently self quarantining, so I was being proactive until he got his tele medicine set up.

24 reviews