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Amwell Review

29 reviews

In a Nutshell

Amwell is a telemedicine management solution featuring therapist and counselor sessions via multiway video conferencing. Amwell’s easy-to-use mobile app lets users schedule appointments and access live, on-demand video consultations.

pros

  • Accredited by the ATA
  • Visits anywhere/anytime
  • No appointments needed

cons

  • Limited payment options
  • No discounts offered
  • Payment required upfront

Amwell Amwell Visit Site

Therapist/Counselor Screening Process

Amwell’s telehealth therapy services connects users with a network of licensed doctoral-level psychologists and master's level therapists. Each therapist practicing within Amwell's Online Care Group is licensed to practice in their state and is trained in prevention and treatment techniques via telehealth. 

In addition to therapists and counselors, Amwell's network includes US board-certified clinicians who can prescribe medications directly for pharmacy pick up.

Get help with:

  • Anxiety
  • Social Anxiety
  • Depression
  • Stress Management
  • LGBTQ Counseling
  • Bereavement/Grief
  • OCD
  • PTSD/Trauma
  • Couples Therapy
  • Panic Attacks
  • Insomnia
  • Life Transitions

Types of Sessions Available:

Amwell offers video therapy and counseling visits at convenient times and for a low cost.

Pricing & Special Offers

Online therapy visits cost $85 for a master's level practitioner or $99 for a doctoral level practitioner. Compared with the average cost of $161 throughout the US, Amwell telemedicine therapy and counseling is an affordable option. This cost doesn't include the cost of any prescriptions, follow-up lab work, or follow-up visits if applicable.

Amwell also accepts a variety of insurance providers, so users may just need to cover a copay or meet a deductible. Contact your company's human resources department or health insurance company to see if your employer or insurance company offers a telehealth benefit.

A standard therapy visit on Amwell is 45 minutes. The average number of visits for most patients is 6, but your therapist may recommend more or fewer visits depending on your individualized therapy plan. 

Amwell does not offer a free trial or any warranty on its offered services, but you can cancel at any time or change specialists if you are dissatisfied.

What’s Unique About Amwell?

With over 350 therapists and counselors nationwide, Amwell is one of the most comprehensive telemedicine applications for mental health. Amwell is accredited by the American Telemedicine Association, indicating that the company follows best privacy practices with sensitive user data, for example, by not recording any of the specialist visits.

The wide availability of hours and practitioners means that you will likely be able to schedule a visit with the specialist of your choice at a time. The video platform is easy to use and has the unique features that make therapy on Amwell feel like an in-person visit. Amwell’s pricing at either $85 or $99 per 45-minute session makes the app very attractive, and Amwell further accepts a wide variety insurance providers, which significantly lowers the cost for users.

What Users Are Saying About Amwell

  • “I love this service! All of our questions were answered and the prescriptions are called in, in less than 30 minutes!! Saves me both time and gas!!”
  • “Amwell is the best! It’s incredible and it’s affordable and convenient and it’s just... the best!!” 
  • “This app is awesome! I got my prescription and consultation with the doctor in less than 20 minutes of downloading.”
  • “This was my first experience with telemedicine and I am thoroughly impressed! I was able to set up my account, verify insurance, and have a virtual visit within ten minutes. I'm a nurse of 20 years so I can verify that the doctor was thorough and his assessment and questions were appropriate. My medication was called in promptly and ready for pick up within the hour.”

Scheduling Live Chats/Video Chats

Scheduling a visit with an Amwell mental health care professional is straightforward, and with flexible hours, it is easy to find a convenient time. This is how to schedule a visit:

  1. Sign up to Amwell for free.

Creating an account is fast and easy. Follow the clear steps to create your account, and when prompted, enter your insurance information and subscriber ID. Once you have filled in your information, it is then stored securely for all future online visits.

  1. Payment

Once you have completed the sign-up process, you will first have to pay for the visit. The price will depend on your insurance co-pay or will be either $85 or $99, depending on your chosen practitioner's level of expertise. 

  1. Choose your therapist or counselor.

Amwell offers a list of available therapists and counselors and specifies their experience and ratings so that users can choose the best practitioner for their unique needs. You can speak to different practitioners before deciding which one is best for you.

  1. Schedule a visit.

Amwell's web-based and mobile apps use secure, high-quality streaming video to make telehealth visits seamless and private. Therapists are available 7am - 11pm ET, 7 days a week for professional counseling and therapy visits. Once you and your therapist establish a relationship, your therapist will then schedule ongoing sessions to continue treatment.

Currently, users need to pay upfront for therapist or counselor visits, though they may be eligible for reimbursement from your insurance company. Just use the Amwell claim receipt that can be found on the app under "My Records" and then "Previous Visits."

Customer Support

Amwell offers 24/7 customer support via email and phone. The site's FAQ section is also fairly comprehensive, and many answers to common questions can be found there.

Bottom Line

One out of every 4 Americans experiences emotional distress during their lifetime, but only half of these seek care. Forty-four million Americans experience mental health challenges in any given year—from chronic disorders such as depression, anxiety, PTSD, and insomnia.

Online therapy and counseling offer reliable, private, and convenient visits with licensed and highly trained mental health practitioners, bridging the gap between mental illness and treatment. Amwell is a respected telemedicine therapy provider with over 1.5 million app downloads and 96% of clients stating that they are very or extremely satisfied with their therapist. With competitive pricing, convenient scheduling, and an easy-to-use interface, Amwell is a good option for people seeking secure, private, and affordable telemedicine therapy.

Amwell Amwell Visit Site

Sarah Pritzker is a content writer with years of experience and a keen interest in the vast world of online consumer products. She enjoys helping readers make sense of the options on the market in a variety of fields.

We invest a lot of resources into bringing you high-quality content. However, the information on this site should not be treated as professional advice, be it medical or any other. Before choosing an online therapy service, we recommend consulting with a physician or other professional healthcare provider. Please do not use this site if you or someone you care about are in a crisis or may be in danger. These resources can provide you with immediate help.

Amwell customer reviews

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03 Jul 2020

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Top reviews

B***S, IL
5 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

It has done well for us and it is a great help for our health.

C*******a, SC
4 months ago

They are very friendly and helpful but sometimes they do take long to help you out. But when they do the service is top notch.

B*****a, WA
2 months ago

Was very helpful when my family and me were not doing well.

G*******e, NC
3 months ago

I received the service when I needed it and it worked well for me. I will use this service again if it need it, but I prefer my real doctor.

H****n, NY
2 months ago

It is for my spouse. my spouse use this medical care. she is going to tell me to use it. fist i saw my wife is going to use it and now i see the result.

G*****l, CA
3 months ago

Amwell is an affordable, convenient way to get help. Very secure. That's why I like it.

J****h, WA
4 months ago

Top-quality medica/online therapy support which is available 24/7 which is very helpful for my family

M****l, NY
2 months ago

AMWell is a powerful product. The product is useful for us. so I like very much. Therapy has improved my mental health

S****a, TX
5 months ago

I had a promotion code that saved me money. I liked how quickly I was able to see a doctor and get my medications.

T**o, NY
5 months ago

I am very comfort with this software. And their customer service is very responsive.

N****n, FL
3 months ago

Happy with service I would like to go to the therapist but the virus is stopping everyone. It is the best they can offer

undefined, FL
2 months ago

They have great therapists, I really like using it from home.

A**a, WV
5 months ago

Easy to use trust worthy great quality and very affordable really easy to get in touch with the therapist.

A**e, NY
3 months ago

My favorite part about using and well overall would have to be the affordable and convenient treatment that you receive and the fact that since most of us can't leave home now meeting with a professional from the home is critical.

F******y, NC
2 months ago

Good audio/video connections and easy to use. There was no lag time.

A****h, TX
2 months ago

I think they're very responsive during the therapy session. Having someone to talk to made working/daily life easier.

I*a, SC
4 months ago

They pay as agreed and demonstrate an understanding of their clients' needs. They provide unsurpassed customer service.

J****n, MA
4 months ago

It is the best an online counselor can do.

J**e, CA
3 months ago

Been using them for about 2 years. They are at the top of our list! They need more variety and better prices though, although convenience is huge right now

J***C, NY
4 months ago

Amwell is the best way to see a doctor from home or on-the-go. Telehealth solution spans the care continuum from urgent care to acute care.

29 reviews