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Regain Online Therapy Review 2024

Designed to help those experiencing relationship or marital difficulties
By Joshua MoretonBy Joshua Moreton -
Last Updated: Dec 03, 2023
189 reviews
by
logo-REGAIN
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Price
$65-$90/week
Modes of communication
In-person, video, phone call
Accreditation
PsyD, LMFT, LCSW/LMSW, LPC
The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.

Our Verdict

Is ReGain Worth It?

ReGain is an online therapy platform designed to help those experiencing relationship or marital difficulties. It offers convenient, discreet, and affordable access to licensed, trained professionals, 24/7. You can use ReGain either as a couple or just by yourself from anywhere with an internet connection. Its screening questionnaire aims to match you with one of over 12,000 couples therapists specialized to meet your needs.

Price
$65-$90/week
Modes of communication
In-person, video, phone call
Accreditation
PsyD, LMFT, LCSW/LMSW, LPC

ReGain at a Glance

8.8
Editorial Score

Affordability

$65-$90 weekly, billed monthly
9.0

Therapist Network

Licensed & accredited psychologists, family & marriage therapists, therapists with 3 years and 1,000 hours of experience+
9.5

User Access

Insurance not needed, available on all devices, couples can join from separate devices
9.0

Communication Tools

Therapists messages saved for future reference, 3-way video call for couples
8.0

Customer Support

Feedback form, cancel anytime, chat with customer service rep, no customer service phone number or live chat
8.4

ReGain Pros & Cons

PROS

Therapists that can address a wide range of relationship issues
Accessible anywhere with an internet connection
Cheaper than in-person therapy

CONS

No face-to-face appointments
Not appropriate for crisis situations

Top ReGain Reviews

Diana Blanco
I have referred this to my friends
I tried another therapy app before and it wasn’t a good fit for me. Absolutely nothing about it was. I hesitated with this one but ultimately, I hit the jackpot. On my first attempt, I matched with the perfect therapist for me. I’ve been in therapy for over 20 years and I have had no luck finding a good fit, until now. For anyone who is curious, her name is Ellen. I know they have lovely staff there so give it a chance, no matter who you’re matched with! The system is very simple to use and best of all, the price isn’t outrageous. Getting help is made easy with this app.
Monique Tavian
Excellent service, easy to join, exceptional benefit
Excellent and easy service; great therapists (two I've worked with); fantastic pricing and availability. It has been helpful, strengthening and absolutely worth it. I'm very grateful.
Jennifer Greve
Therapy is my self care
I was not sure what to expect going into something that is mostly accessible online. It was important that I could find a way even with my constantly evolving schedule, so we gave it a shot. I am extremely happy knowing it isn’t going to break my piggy bank, I can afford this. What I pay for a month, I have in the past paid for just one session. I work in an industry that does not provide benefits. I am a self-pay, No medical insurance family. To feel like a company actually cares, that you are not just a bottom line , They’re not trying to just profit. That’s huge. I always thought it wasn’t fair that you had to be loaded with extra money in order to receive some tools to help us cope in this crazy world. I have access to my therapist on the app and I can text in messages when I’m having a moment I need to vent. I need some encouragement. I need someone to help me with my anxiety. I am human. I have many emotions. I wasn’t brought up with an understanding of mental health and definitely not how to cope with overwhelming stress. Better Help really makes you not feel alone, knowing that you can send a message and a person will get back to you rather quickly, I needed that. I know I have the community in my Better Help app. I have been telling more friends and family, and been open about me using therapy sessions. I see so many people that want to feel better, want to do better, but don’t know where to start. For me, having access to BetterHelp & Regain, has definitely made a positive improvement in my overall well-being. Thank you so much.
See all ReGain reviews

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ReGain ReGain Visit Site

Overview

How to Get Started with ReGain

Signing up

The signup process is simple, quick, and hassle-free. On the ReGain website, click on the “Get started” button to begin. You’ll be asked questions regarding your situation, your goals with therapy, and whether you would like treatment as an individual or a couple. You’ll also need to enter the email address that you wish associated with your account. If you want to sign up as a couple, you can enter your partner’s name and email address too, but both of you will use a single ReGain account.



Getting matched with a counselor 

After completing the screening questionnaire, ReGain will aim to match you with a therapist based on their relevant clinical specializations and your preferences, such as for an older or younger, male or female, and/or LGBT+ therapist. To ensure ReGain finds a good fit for you, the matching process period can take up to two days after signing up.

ReGain will send you an email as soon as you are matched, linking you to your new therapist and ReGain’s online messaging service to start communication. All background information is available by clicking on your therapist’s profile after matching. 

If you ever feel things aren’t working out between you and your therapist, you can request a different one at any time at no additional cost. You are free to leave a review of your therapist and to view reviews left by others.

Booking sessions 

Scheduling an appointment is as easy as viewing the therapist’s calendar, clicking on a date and time, and choosing either a phone or a video appointment. You may schedule one live session per week. ReGain supports three-way live sessions if your partner is joining from a different location. 

You may book sessions up to four weeks in advance. If you experience any scheduling conflicts, you may contact your therapist via the ReGain messaging service—an online “room” with your therapist, in which you can send a message to your therapist anytime. ReGain does not state on its website what its policy is on charges for missed appointments.

How ReGain Works

ReGain Specialties and Areas of Expertise

Therapists at ReGain have a specific interest in relationship therapy for couples or individuals. With over 12,000 therapists, ReGain offers an extensive range of clinical approaches and areas of expertise within relationship therapy. Common difficulties that ReGain therapists help to manage are relationship issues, stress, anxiety, intimacy-related issues, depression, coping with life changes, communication problems, and infidelity.

You can view your therapist’s areas of specialization and their experience within their profile. Here, you can also find their clinical approaches to treatment. For example, a therapist might list: 

  • Cognitive behavioral therapy
  • Client-centered therapy 
  • Solution-focused therapy
  • Motivational interviewing 
  • Dialectical behavior therapy 
  • Existential therapy
  • Jungian therapy

Are ReGain Counselors Licensed Professionals?

The therapists that work with ReGain are all certified and experienced professionals. They must be either a licensed psychologist (PhD/PsyD), family and marriage therapist (LMFT), professional therapist (LPC), or a clinical social worker (LCSW/LMSW). 

ReGain requires that all its therapists show proof of license. Licenses are verified by the ReGain evaluation team to ensure qualifications have been certified by their state's respective professional board. Moreover, to guarantee quality of service, all therapists must possess a minimum of three years’ clinical practice and 1,000 hours of therapy experience before providing counseling through ReGain.

ReGain Apps

The ReGain Couples and Counseling Therapy app is available for both iOS (via the App Store) and Android (via Google Play Store). The app is free to download and complements the web browser version of the ReGain user interface. 

How Does the ReGain App Work?

With the app, you’ll be able to manage your therapy entirely through your device. It has all the same features as the website, including the signup process, connection to your therapist, the ReGain messaging service, and your therapist’s calendar.

While the ReGain app is simple and straightforward, customer support is available for those experiencing any difficulties. Note that any live sessions will be limited by the audio and video quality of your device.

The current ratings for the ReGain app are highly positive. It scores 4.8/5 (5,500 ratings) on the App Store and 4.3/5 (1,000 ratings) on Google Play.

ReGain Customer Support

ReGain offers customer support through its website and app. A Contact option is available at the top of your screen (or via the options menu on the app) and takes you through to the customer support portal. Alternatively, you can contact ReGain directly using its support email address: contact@ReGain.us.The support team is available 9am-5pm, Monday-Friday (PT), and aims to return your message within one business day. ReGain currently does not offer telephone support or a live chat customer support function.

There is an extensive FAQs section, where you will find plenty of information on topics such as the specializations of ReGain therapists. ReGain also provides help and advice in the form of blog posts on common counseling areas, such as emotion and communication issues, divorce, and alcohol abuse.

ReGain Pricing

ReGain’s fees range from $65 to $90 per week. The exact price you pay depends on your home state, disability status, income, and the number of therapists available on ReGain at the time of signup. The subscription is billed to a credit card or PayPal and is renewed every 4 weeks.

Type of plan
What’s included
Cost per session
Cost per month

4-week subscription

Message your counselor at anytime  + weekly phone or video sessions

$65-$90

$260-$360

Is ReGain Covered by Insurance? 

ReGain does not work directly in-network with any health insurance providers. Coverage will depend on your individual plan, the therapist you choose, and the state regulations where you live. For example, some insurance companies do not recognize ReGain’s service or your coverage may not include online therapy, so you should always check with your provider. 

ReGain will supply you with a receipt to submit to your insurer for partial reimbursement upon request. 

ReGain Alternatives


ReGain
Talkspace
BetterHelp
Online-Therapy.com

Cost per session

$65-$90

$69-$129

$65-$90

$31.96-$63.96

Modes of communication

Video, phone, message, live chat

Video, phone, message, live chat

Video, phone, message, live chat

Video, phone, message, live chat

Accreditation

PsyD, LMFT, LCSW/LMSW, LPC

PsyD, LMFT, LCSW/LMSW, LPC

PsyD, LMFT, LCSW/LMSW, LPC

PsyD, LMFT, LCSW/LMSW, LPC

Accepts insurance

No, but partial reimbursement available

Yes

No

No

Message anytime

Yes

Yes

Yes

Yes

ReGain ReGain Visit Site

ReGain vs Talkspace

Talkspace is an online therapy platform that connects you with a matched therapist. It's more comprehensive than ReGain, providing psychiatry in addition to counseling. Talkspace also offers services for individuals, couples, and teens, whereas ReGain is a dedicated couples counseling site. 

Talkspace has different subscription plans for messaging and live services, the latter being more expensive. Conversely, ReGain is a dedicated couples counseling site, offering support through live video sessions and anytime messaging within a single package.

ReGain vs BetterHelp

BetterHelp is an online therapy platform that also connects you with a matched therapist. It offers 24,000 licensed therapists for individual adults, couples, children, and teens. Comparatively, ReGain only has 12,000 therapists and is focused just on adults and couples.

Both ReGain and BetterHelp offer a single, monthly subscription plan including messaging and live services. However, ReGain’s therapists are all guaranteed to be qualified and experienced in relationship therapy and couples counseling. 

ReGain vs Online-Therapy.com

Online-Therapy.com is another popular e-therapy platform. It focuses on cognitive behavioral therapy as its primary therapeutic intervention. Online-Therapy.com offers an eight-part guided therapy program tailored to meet various mental health issues.

Compared to ReGain, Online-Therapy.com offers subscription plans, starting at $31.96/week (one weekly live session), up to its premium plan at $63.96 (two weekly live sessions plus other services).

Bottom Line

ReGain online therapy provides an easy and discreet connection to over 12,000 licensed professional relationship therapists for individuals and couples. It provides great value for money and flexibility in terms of how and when you can schedule sessions and communicate with your therapist. 

Its screening procedure will match you with a licensed therapist with at least three years’ clinical practice and a minimum total of 1,000 hours of therapy experience. The thorough screening process will ensure your therapist’s specializations are tailored to meet your specific needs.

ReGain understands everyone’s situation is different, reducing fees for those experiencing financial burdens or with a disability.

Frequently Asked Questions
Is ReGain counseling legit?+-

ReGain is a legitimate, online therapy platform that offers affordable relationship therapy to individuals and couples. ReGain boasts favorable reviews across many online therapy review sites.

How much does ReGain Counseling cost?+-

ReGain’s monthly subscription plan ranges from $65 to $90 (billed every four weeks). This includes video, phone, and instant messaging. Prices are based on your location, preferences, and therapist availability. Reduced fees are available for those on a low income and with disabilities

Is ReGain free?+-

No. However, you may be eligible for partial reimbursement from your healthcare insurer. ReGain will provide receipts for services upon request.

How does ReGain online therapy work?+-

ReGain online therapy works by matching you with a licensed relationship therapist, based on your needs and your goals for the therapy. Once matched, you will be able to communicate with your therapist via instant messaging and book weekly live appointments either through the ReGain website or app.

Dr. Joshua Moreton is a psychologist with a PhD specializing in social cognition and social psychology. With his experience as a Mental Health Practitioner, he has dedicated his career to working with individuals suffering from depression, anxiety, and eating disorders. His expertise in the field has led to him becoming a contributing writer to top10.com, where he shares his insights and knowledge.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

ReGain reviews

Average • Reviews 189
on
Excellent
50%
Great
3%
Average
2%
Poor
4%
Bad
42%
We upload 100 to 400 Trustpilot reviews daily to our website, displaying them by default from "best to worst." You have the option to adjust the sorting criteria. If you wish to see all reviews you can go to the Trustpilot website, here.
Sort by
Diana Blanco
2 days ago
I have referred this to my friends
I tried another therapy app before and it wasn’t a good fit for me. Absolutely nothing about it was. I hesitated with this one but ultimately, I hit the jackpot. On my first attempt, I matched with the perfect therapist for me. I’ve been in therapy for over 20 years and I have had no luck finding a good fit, until now. For anyone who is curious, her name is Ellen. I know they have lovely staff there so give it a chance, no matter who you’re matched with! The system is very simple to use and best of all, the price isn’t outrageous. Getting help is made easy with this app.
Monique Tavian
5 days ago
Excellent service, easy to join, exceptional benefit
Excellent and easy service; great therapists (two I've worked with); fantastic pricing and availability. It has been helpful, strengthening and absolutely worth it. I'm very grateful.
Jennifer Greve
2 weeks ago
Therapy is my self care
I was not sure what to expect going into something that is mostly accessible online. It was important that I could find a way even with my constantly evolving schedule, so we gave it a shot. I am extremely happy knowing it isn’t going to break my piggy bank, I can afford this. What I pay for a month, I have in the past paid for just one session. I work in an industry that does not provide benefits. I am a self-pay, No medical insurance family. To feel like a company actually cares, that you are not just a bottom line , They’re not trying to just profit. That’s huge. I always thought it wasn’t fair that you had to be loaded with extra money in order to receive some tools to help us cope in this crazy world. I have access to my therapist on the app and I can text in messages when I’m having a moment I need to vent. I need some encouragement. I need someone to help me with my anxiety. I am human. I have many emotions. I wasn’t brought up with an understanding of mental health and definitely not how to cope with overwhelming stress. Better Help really makes you not feel alone, knowing that you can send a message and a person will get back to you rather quickly, I needed that. I know I have the community in my Better Help app. I have been telling more friends and family, and been open about me using therapy sessions. I see so many people that want to feel better, want to do better, but don’t know where to start. For me, having access to BetterHelp & Regain, has definitely made a positive improvement in my overall well-being. Thank you so much.
AG
Annabel Garnham
3 weeks ago
Revitalising Relationships: A Journey of Growth with Regain Therapy
Choosing to embark on therapy with Regain has been a transformative experience for both my husband and me. After years of feeling stuck in a cycle of repetitive arguments, we finally decided to seek help. Initially, my husband was skeptical, believing therapy was only for couples on the brink of separation. However, I encouraged him to see it as a proactive step towards nurturing our relationship, rather than a last resort. From our very first session, we were met with understanding and compassion from our therapist. They provided us with a safe space to express our concerns and frustrations, and gently guided us towards healthier communication patterns. What once felt like an insurmountable wall between us has now been replaced with openness, understanding, and a renewed sense of connection. Through therapy, we've learned invaluable tools for managing our mindset and navigating challenges together. It's not just about resolving conflicts, but also about fostering personal growth and self-care. Therapy with Regain has truly been a positive step towards strengthening our relationship and prioritising our mental well-being. I wholeheartedly recommend Regain to anyone seeking support in their relationship journey. The benefits are immeasurable, and the guidance provided is invaluable. Thank you, Regain, for helping us rediscover the joy and harmony in our marriage.

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