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ReGain Online Therapy Review (2023)

Designed to help those experiencing relationship or marital difficulties

8.8
very good
Joshua Moreton

In a Nutshell

ReGain is an online therapy platform designed to help those experiencing relationship or marital difficulties. It offers convenient, discreet, and affordable access to licensed, trained professionals, 24/7. You can use ReGain either as a couple or just by yourself from anywhere with an internet connection. Its screening questionnaire aims to match you with one of over 12,000 couples therapists specialized to meet your needs.

pros

  • Therapists that can address a wide range of relationship issues
  • Accessible anywhere with an internet connection
  • Cheaper than in-person therapy

cons

  • No face-to-face appointments
  • Not appropriate for crisis situations

ReGain ReGain Visit Site

How Much Does ReGain Cost?

ReGain’s fees range from $60 to $80 per week. The exact price you pay depends on your home state, disability status, income, and the number of therapists available on ReGain at the time of signup. The subscription is billed to a credit card or PayPal and is renewed every 4 weeks.

Type of plan

What’s included

Cost per session

Cost per month

4-week subscription

Unlimited messaging + weekly phone or video sessions

$60-$80

$200-$320

Is ReGain Covered by Insurance? 

ReGain does not work directly in-network with any health insurance providers. Coverage will depend on your individual plan, the therapist you choose, and the state regulations where you live. For example, some insurance companies do not recognize ReGain’s service or your coverage may not include online therapy, so you should always check with your provider. 

ReGain will supply you with a receipt to submit to your insurer for partial reimbursement upon request. 

Are ReGain Counselors Licensed Professionals?

The therapists that work with ReGain are all certified and experienced professionals. They must be either a licensed psychologist (PhD/PsyD), family and marriage therapist (LMFT), professional therapist (LPC/LPCC), or a clinical social worker (LCSW/LMSW). 

ReGain requires that all its therapists show proof of license. Licenses are verified by the ReGain evaluation team to ensure qualifications have been certified by their state's respective professional board. Moreover, to guarantee quality of service, all therapists must possess a minimum of three years’ clinical practice and 1,000 hours of therapy experience before providing counseling through ReGain.

ReGain Specialties and Areas of Expertise

Therapists at ReGain have a specific interest in relationship therapy for couples or individuals. With over 12,000 therapists, ReGain offers an extensive range of clinical approaches and areas of expertise within relationship therapy. Common difficulties that ReGain therapists help to manage are relationship issues, stress, anxiety, intimacy-related issues, depression, coping with life changes, communication problems, and infidelity.

You can view your therapist’s areas of specialization and their experience within their profile. Here, you can also find their clinical approaches to treatment. For example, a therapist might list: 

  • Cognitive behavioral therapy

  • Client-centered therapy 

  • Solution-focused therapy

  • Motivational interviewing 

  • Dialectical behavior therapy 

  • Existential therapy

  • Jungian therapy

How to Get Started with ReGain

Signing up

The signup process is simple, quick, and hassle-free. On the ReGain website, click on the “Get started” button to begin. You’ll be asked questions regarding your situation, your goals with therapy, and whether you would like treatment as an individual or a couple. You’ll also need to enter the email address that you wish associated with your account. If you want to sign up as a couple, you can enter your partner’s name and email address as well, although you will share a single ReGain account. 

ReGain Online Therapy - Getting Started


Getting matched with a counselor 

After completing the screening questionnaire, ReGain will aim to match you with a therapist based on their relevant clinical specializations and your preferences, such as for an older or younger, male or female, and/or LGBT+ therapist. To ensure ReGain finds a good fit for you, the matching process period can take up to two days after signing up.

ReGain Online Therapy - Getting Matched


ReGain will send you an email as soon as you are matched, linking you to your new therapist and ReGain’s online messaging service to start communication. All background information is available by clicking on your therapist’s profile after matching. 

If you ever feel things aren’t working out between you and your therapist, you can request a different one at any time at no additional cost. You are free to leave a review of your therapist and to view reviews left by others.

Booking sessions 

Scheduling an appointment is as easy as viewing the therapist’s calendar, clicking on a date and time, and choosing either a phone or a video appointment. You may schedule one live session per week. ReGain supports three-way live sessions if your partner is joining from a different location. 

You may book sessions up to four weeks in advance. If you experience any scheduling conflicts, you may contact your therapist via the ReGain messaging service—a private online “room” shared with your therapist, to which you will have 24/7 access. ReGain does not state on its website what its policy is on charges for missed appointments.

ReGain Online Therapy - Booking Sessions

Is There a ReGain App? 

The ReGain Couples and Counseling Therapy app is available for both iOS (via the App Store) and Android (via Google Play Store). The app is free to download and complements the web browser version of the ReGain user interface. 

How Does the ReGain App Work?

With the app, you’ll be able to manage your therapy entirely through your device. It contains all of the same functions as the website, including the signup process, access to your therapist, the ReGain messaging service, and your therapist’s calendar. 

While the ReGain app is simple and easy to use, customer support is available for those experiencing any difficulties. Note that any live sessions will be limited by the audio and video quality of your device.

ReGain Online Therapy - App

The current ratings for the ReGain app are highly positive. It scores 4.8/5 (5,500 ratings) on the App Store and 4.3/5 (1,000 ratings) on Google Play.

Help and Support

ReGain offers customer support through its website and app. A Contact option is available at the top of your screen (or via the options menu on the app) and takes you through to the customer support portal. Alternatively, you can contact ReGain directly using its support email address: contact@ReGain.us. The support team is available 9am-5pm, Monday-Friday (PT), and aims to return your message within one business day. ReGain currently does not offer telephone support or a live chat customer support function.

There is an extensive FAQs section, where you will find plenty of information on topics such as the specializations of ReGain therapists. ReGain also provides help and advice in the form of blog posts on common counseling areas, such as emotion and communication issues, divorce, and alcohol abuse.

How ReGain Compares to Other Online Therapy Providers


ReGain

Talkspace

BetterHelp    

Online-Therapy.com

Cost per session

$60-$80

$69-$129

$60-$90

$31.96-$63.96

Modes of communication

Video, phone, message, live chat

Video, phone, message, live chat

Video, phone, message, live chat

Video, phone, message, live chat

Accreditation

PsyD, LMFT, LCSW/LMSW, LPC

PsyD, LMFT, LCSW/LMSW, LPC

PsyD, LMFT, LCSW/LMSW, LPC

PsyD, LMFT, LCSW/LMSW, LPC

Accepts insurance

No, but partial reimbursement available

Yes

No

No

24/7 access

Yes

Yes

Yes

Yes

ReGain vs Talkspace

Talkspace is an online therapy platform that connects you with a matched therapist. It's more comprehensive than ReGain, providing psychiatry in addition to counseling. Talkspace also offers services for individuals, couples, and teens, whereas ReGain is a dedicated couples counseling site. 

Talkspace has different subscription plans for messaging and live services, the latter being more expensive. Conversely, ReGain is a dedicated couples counseling site, offering support through live video sessions and unlimited messaging within a single package.

ReGain vs BetterHelp

BetterHelp is an online therapy platform that also connects you with a matched therapist. It offers access to over 24,000 licensed therapists for individual adults, couples, children, and teens. Comparatively, ReGain only has 12,000 therapists and is focused just on adults and couples.

Both ReGain and BetterHelp offer a single, monthly subscription plan including messaging and live services. However, ReGain’s therapists are all guaranteed to be qualified and experienced in relationship therapy and couples counseling. 

ReGain vs Online-Therapy.com

Online-Therapy.com is another popular e-therapy platform. It focuses on the use of cognitive behavioral therapy as its primary therapeutic intervention. Online-Therapy.com offers an eight-part guided therapy program tailored to meet various mental health issues.

Compared to ReGain, Online-Therapy.com offers subscription plans, starting at $31.96/week (one weekly live session), up to its premium plan at $63.96 (two weekly live sessions plus other services).

The Bottom Line

ReGain online therapy offers convenient and discrete access to over 12,000 licensed professional relationship therapists for individuals and couples. It provides great value for money and flexibility in terms of how and when you can schedule sessions and communicate with your therapist. 

Its screening procedure will match you with a licensed therapist with at least three years’ clinical practice and a minimum total of 1,000 hours of therapy experience. The thorough screening process will ensure your therapist’s specializations are tailored to meet your specific needs.

ReGain understands everyone’s situation is different, reducing fees for those experiencing financial burdens or with a disability.

Frequently Asked Questions
Is ReGain counseling legit?
-
+
ReGain is a legitimate, online therapy platform that offers affordable relationship therapy to individuals and couples. ReGain boasts favorable reviews across many online therapy review sites.
How much does ReGain Counseling cost?
-
+
ReGain’s monthly subscription plan ranges from $50 to $80 (billed every four weeks). This includes video, phone, and instant messaging. Prices are based on your location, preferences, and therapist availability. Reduced fees are available for those on a low income and with disabilities.
Is ReGain free?
-
+
No. However, you may be eligible for partial reimbursement from your healthcare insurer. ReGain will provide receipts for services upon request.
How does ReGain online therapy work?
-
+
ReGain online therapy works by matching you with a licensed relationship therapist, based on your needs and your goals for the therapy. Once matched, you will be able to communicate with your therapist via private instant messaging and book weekly live appointments either through the ReGain website or app.
Joshua Moreton holds a PhD in Psychology, with a focus on social cognition and social psychology. He has worked as a Mental Health Practitioner and Psychologist, working with patients of depression, anxiety, and eating disorders.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

ReGain customer reviews

Based on 70 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

1 years ago

Sure to regain all the good thing I had work for in the past years and long time ago

1 years ago

Regain has helped me lose weight at a speedy pace and without any hassle. I am greatly thankful.

1 years ago

My counselor is very knowledgeable and has helped me through some hard times. She understands my relationship and is working with us to strengthen it.

1 years ago

It's great. It's a nice product. The customer drive was great as well. I'll use their therapy again

1 years ago

Very easy to use site. Helpful people to provide therapy. I'm in a better frame of mind because of this site

2 years ago

I think they did a great job they helped me a lot concerned I have no one to talk to

2 years ago

Regain was a bit sluggish with connecting and kept freezing. I was not impressed with this service

2 years ago

It's very simple to use and our counselor is well trained and helpful. Rarely do we experience tech issues or scheduling conflicts. The cost is slightly higher than I would like, and our insurance does not recognize this service.

2 years ago

The customer service team at ReGain is by far the best part of the platform. Although I consider my self pretty tech-savvy, I was having difficulty with their interface. The customer service team was there to walk me through my problem safely and patiently!

2 years ago

I like pretty much everything about it. I have had a great experience with it and would highly recommend to people in need.

2 years ago

They are not too far from being very good. They seem to understand therapy. And proving quality service with reasonable price.

2 years ago

1st of all it is a best product for regaining. I used it for my gaining purpose in my relationship. And yes it was successful

2 years ago

They have very good therapists who are really honest, they listen to you and help you in any problem you have with my partner, I am not complaining about the service

2 years ago

Regain is one of the online couples therapy proragms. It makes us communicate better every time we use it

3 years ago

It's easy to use and I've needed counseling since young, and I couldn't really afford it so regain was the perfect choice

3 years ago

I wanted to help to better understand my relationship. My wife wasn't into it, so I end up working out things on my own.

3 years ago

I really appreciated that I could go online and speak with someone. The clinician with whom we were speaking (my husband and I sought some couples counseling) was so very polite and professional.

3 years ago

It's amazing it helped me a lot. The people are wonderful, good hearted, you ask anything and get an answer.

3 years ago

This was suggested to me by a doctor who has my best interest at heart. Using this online service is very time convenient and helped me think about my problems in a much more productive way.

1 years ago

Their consults responses seems come for a real worry and concern person that was giving personalized and unique attention.

70 reviews