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Calmerry Online Therapy Review 2023

Evidence-based platform that provides advice, tools, support, and counseling for all

8.4
good
Crystal Jackson

In a Nutshell

Calmerry launched in 2020 to provide licensed therapy in the comfort of your home. Its 30-minute video sessions are shorter than the industry average, which could be good for busy people, although it could extend overall therapy time. It doesn’t offer insurance options, an Android app, or group therapy, but its 24-hour service is fast and affordable, making it definitely worth a look.

pros

  • All therapists are licensed
  • Video therapy options
  • Mental health assistant readily available

cons

  • Doesn’t accept insurance
  • Short 30-minute session times

Calmerry Calmerry Visit Site

How Much Does Calmerry Cost?

Calmerry e-therapy offers three counseling plans. The Messaging plan, which offers unlimited text messaging, starts at $49.50 per week, billed monthly at $198. 

The next tier plan is Messaging Plus One-Live Video, which gives you all benefits of the Messaging plan plus a 30-minute live video session. Prices start at $61.75 per week, billed monthly at $247.

The last tier is the Messaging Plus Four-Live Videos plan, which includes all the benefits of the other tiers with three additional live counseling sessions. This plan starts at $73.25 per week, billed monthly for $293.

Get 30% off any of these plans for the first month using code CARE.

Type of Plan

What’s Included

Cost per session

Cost per month

Messaging

Unlimited text messaging

Licensed counselor responds 5 days/week

Personalized therapy plan,

 Free counselor switching 

Free reflection tools Cancel any time

$49.50/week

$198

Messaging + 2 Live Video

One 30-minute live session

Unlimited text messaging

Licensed counselor responds 5 days/week

Personalized therapy plan

Free counselor switching

Free reflection tools Cancel any time

$67/week

$267

Messaging + 4 Live Videos

Four 30-minute live sessions

Unlimited text messaging

Licensed counselor responds 5 days/week Personalized therapy plan,

Free counselor switching

Free reflection tools Cancel any time

$73.25/week

$293

Is Calmerry Covered by Insurance?

Calmerry doesn’t offer insurance coverage, stating that the prices of its therapy service are comparable to the copay costs of the average insurance provider. No financial aid is available either, and there’s no free trial. You can, however, get a receipt from Calmerry if you’d like to request full or partial reimbursement of therapy through your insurance provider.

Are Calmerry Counselors Licensed Professionals? 

Therapists registered with Calmerry have a masters or doctorate in their field and 

must meet the licensing, certification, training, and educational requirements in the state in which they operate. To verify a therapist’s credentials, Calmery conducts background checks, checks licenses, contacts referees, and reviews past employment.

Professionals offering services with Calmerry may be licensed clinical psychologists, licensed social workers, licensed and/or certified marriage and family therapists, or licensed professional counselors.

Calmerry Specialties and Areas of Expertise

Calmerry’s verified therapists offer a variety of specialties and areas of expertise, and the average Calmerry therapist has at least 11 years of experience along with a post-graduate degree. All counseling approaches used in messaging or live video counseling are evidence-based. Specialties and areas of expertise are vast, but all counselors on Calmerry are licensed in their state.

Calmerry offers treatment for anger management, eating disorders, PTSD, anxiety and stress, career counseling, burnout, emotional abuse, OCD, childhood abuse, family conflict, relationships, chronic illness, grief and trauma, low self-esteem, depression, and LGBTQIA+ issues. There are specialists available to treat each and every one of these conditions.

How to Get Started with Calmerry

Signing up 

The signup process is quick and easy. Enter your email address, name, and a password. You’ll be sent a 3-digit code to your email account, which you’ll need to verify within 30 seconds. Enter demographic information including age and gender, your phone number, and answer screening questions about your current needs as well as your past experience with therapy. Immediate danger of self-harm and neuropsychiatric disorders are assessed as part of the screening process and if these are present, you’ll be referred to an in-person therapist.

Calmerry Online Therapy Review Getting Started

Getting matched with a counselor 

Once you’ve completed the registration process, you’ll be given an emotional well-being score and a projected progress score before a mental health assistant completes your intake through online chat.


Calmerry Online Therapy Review Getting Started


The matching agent will help you choose a subscription plan and then match you with a therapist within one hour of payment. A suitable therapist is chosen according to your answers to the screening questionnaire and the therapist’s state, education, experience, and areas of expertise. 

Matching agents can also show you a list of profiles so you can select an appropriate specialist based on your needs. While you won’t get to peruse a full list of therapists yourself, your matching agent is trained to help you find the best possible fit based on your needs and location. Profiles will include level of education, experience, and any specialty areas of expertise.

There’s no option to search for yourself, which means you can’t create a list of favorites, and there’s no process for blocking or unblocking a therapist. Finally, you can’t leave feedback or rate counselors, but you can look up local therapists by their license number and read any applicable reviews. 

Booking sessions 

To book a session, just sign into your account and open a chat. The chat becomes available within an hour of being matched with a therapist, and you can use it to let your therapist know your schedule and preferences. You can ask to book a video session or messaging session within the chat. Session availability will be dependent on your therapist, but your matching agent will have asked in advance for your availability to help you find a therapist on a similar schedule. You can expect to receive a reply from your therapist within 24 hours but often sooner. 

If you or your counselor need to miss a session, you’ll communicate this through the chat window in your online account, and your session will be rescheduled at your convenience. While it’s customary to give as much notice as possible for cancellations and reschedules, Calmerry therapists understand that sometimes emergencies come up—for them and for you. There are no firm rules for when you have to cancel or reschedule your session. Any canceled sessions will be rescheduled at the earliest possible time and at your convenience.  

Calmerry Online Therapy Review Getting Started

Calmerry also offers a free Reflection Helper. You don’t need a subscription to access it, and it allows you to journal your daily moods, set daily reminders, see trends in your mood changes over time, and share your mood chart with your therapist. It can help you identify issues and plan for better self-care. 

Confidentiality and Privacy: 

Calmerry states that it is HIPAA compliant. However, the following advisory in its Privacy Policy seems to contradict this:

Our Privacy Policy details how Mental Fuel approaches the confidentiality of its visitors and clients. We take our responsibility to protect the privacy of your information seriously. However, because this Website is not intended to transmit or store protected health information (“PHI”), Mental Fuel’s activities as they relate to this Website may not comply with the Health Insurance Portability and Accountability Act (“HIPAA”). 

Other than as necessary to schedule an appointment or submit an inquiry through any HIPAA-compliant third-party vendor’s portal, it is important that you not use, provide, transmit, store, or disclose any PHI through our Website. 

When we followed up, an online chat agent assured us that the site is entirely HIPAA compliant and that all therapy sessions are encrypted, although they couldn’t disclose the nature of the encryption technology. 

Calmerry therapists are held to the ethics of their state licensure, which includes client confidentiality, so there is peace of mind there.

Is There a Calmerry App? 

The Calmerry app is available on iOS and iPadOS, but not on Android. While the app can be downloaded for free, subscription rates apply to use the video or text therapy services. Plan payments are taken securely through Stripe on the app and processed through the App store.

Calmerry Online Therapy Review App

How Does the Calmerry App Work? 

The Calmerry app is user friendly and has the same features as the website, including text and video messaging. But it improves on the website by also offering voice chat.

The app’s rating on the App store in iOS is 2.7 out of 5 stars with 17 ratings, with the primary complaint related to the transparency of the billing policy and the responsiveness of therapists. The positive reviews enjoyed the 24/7 accessibility of the chat room. 

Help and Support 

The matching agent was available immediately after registration to answer questions about the service, and we had to wait no more than four minutes for each reply. Customer support is available 24 hours a day in the online chat. Phone support is available on 1-855-954-5344 or via email at team@calmerry.com.

Calmerry offers an FAQ page on its website and an Interactive Calmerry Guide that is emailed to you upon account registration. The interactive guide is user friendly, and Calmerry’s email support offers near-instant replies to any queries with virtually no wait time. Additionally, the mental health assistant advised that additional articles are shared on Calmerry’s Facebook page and blog. You can also review these Helpful Tips.

How Calmerry Compares to Other Online Therapy Providers

Calmerry’s main competitors include Talkspace, BetterHelp, and Teen Counseling. Let’s take a look at what sets Calmerry apart from other e-therapy providers. 


Calmerry

Talkspace

BetterHelp

Teen Counseling

Cost per Session

From $49.50/week

$65/week

$60/week

$60/week

Modes of Communication

Video, message, live chat, audio message (on iOS only)

Video, text, and audio message

Video, message, live chat, and support group

Video, chat, phone 

Accreditation

PhD, PsyD, LMFT, LCSW/LMSW, LPC

PhD, PsyD, LMFT, LCSW/LMSW, LPC

PhD, PsyD, LMFT, LCSW/LMSW, LPC

PhD, PsyD, LMFT, LCSW/LMSW, LPC

Accepts Insurance

No

Yes

No

No

24/7 Access

Yes

Yes

Yes

Yes

Calmerry vs. Talkspace

Calmerry and Talkspace have comparable rates, accreditation, and communication modalities. However, Talkspace accepts some insurance providers while Calmerry does not. So if you’re uninsured or under-insured, Calmerry’s more affordable monthly rates may make your budget the deciding factor. Both platforms offer 24/7 access, friendly customer service, and verified professional counselors who are available by video, text, and audio message. 

Calmerry vs. BetterHelp

Calmerry and BetterHelp are similarly priced and require their therapists to be trained and experienced in providing mental healthcare services. Yet BetterHelp may edge ahead of Calmerry for one simple reason: it offers group therapy. This option could appeal to those who need more than individual counseling services. Neither accept insurance, but both have 24/7 access to providers.

Calmerry vs. Teen Counseling

Calmerry and Teen Counseling both cater to teenage mental health via video, chat, and phone sessions. Calmerry is slightly more affordable, but Teen Counseling is available on both Android and iOS in app form. Also, Teen Counseling offers more live sessions per week, with unlimited text messaging, making it a more intensive type of therapy.

The Bottom Line

Calmerry offers an affordable, accessible online counseling service for those in need of mental health support. Its therapists are licensed, trained, and experienced, and the platform has an impressively user-friendly interface. Not only does the site take your privacy seriously, but the entire experience is customized to respond to your needs via instant chat, email, or phone, with minimal to no wait time. Mental health assistants are standing by to walk you through the intake process and get you to a counselor who is best trained to address your needs.

Frequently Asked Questions
What is Calmerry e-therapy?
-
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Calmerry’s e-therapy is an online therapy platform. Once you sign up you can contact your assigned therapist via text, phone, video, or instant message. You can even leave audio messages for your therapist through the iOS app.
What Are Calmerry’s Main Therapy Types?
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Calmerry offers a variety of evidence-based treatment modalities, including cognitive behavior therapy, career counseling, couples therapy, premarital counseling, and guided relaxation. You can get help for a whole range of mental health concerns, including anxiety, depression, PTSD, eating disorders, and relationship difficulties. The Calmerry therapy blog goes into more detail about the various types of therapy provided online and the difference between licensed therapists.
How long should I wait to get matched with a counselor?
-
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You’ll be matched with a counselor within one hour of making your first monthly payment, and you’ll receive a message from them within 24 hours. In the meantime, the mental health assistants are standing to answer any of your questions about the process and help familiarize you with the available services.
Is Calmerry covered by insurance?
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Calmerry is not covered by insurance, but it will happily provide you with a receipt for full or partial reimbursement if that is offered by your insurance provider.
Crystal is a former therapist turned writer and dating advice columnist and dating writer for Top10. She is the author of the Heart of Madison romance series, while her non-fiction work has appeared in such well-recognized lifestyle publications as Medium, Elephant Journal, Elite Daily, The Urban Howl, and The Good Men Project.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

Calmerry customer reviews

Based on 15 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

6 months ago

It's easy to find someone to talk with. The therapist who you speak with really cares about what you are going through.

7 months ago

I love Calmerry therapy. It is so calming and just relaxes you to the max. I would recommend to anyone.

7 months ago

This has help me to deal with the stress of everyday life in a more peaceful and rewarding way.

8 months ago

Calmerry offers therapy via live video, audio, and messaging. I find it to be very effective at providing online therapy.

8 months ago

I appreciate the video therapy sessions, it makes it feel like I'm actively talking to a person to deal with and cope with the trauma I've had.

5 months ago

Online app with very engaged groups. I find it fits my schedule. Calmerry is terrific and works well for my basic needs. I participate on Twitter because that's one of my favorite social media apps, it's the easiest to use in my opinion.

6 months ago

During COVID-19 I was unable to go to my therapy. I used this and it helped a lot. The Calmerry app is also very simple to use, so far I have had no issues using it.

6 months ago

It is fairly easy to access the correct type of online therapy. The price seems to be reasonable.

7 months ago

As someone who struggles with depression, this really helps a lot. The app is well put together, and is easy to navigate in times of need.

7 months ago

Calmberry is good just the way it is. I find the therapist to be very engaging and they fit into my busy schedule. They don't need to improve anything about it.

8 months ago

It is good to talk to someone about how you're feeling. It's also good for more shy people who don't want to go into a office for face to face therapy with someone yet.

6 months ago

Online therapy access is important to me because of the pandemic and I feel safer to be at home.

6 months ago

Very good services for when you need help for anxiety or any other stress for which therapy is helpful.

8 months ago

They talk with you online about any mental health issues you might be having. Their therapists give you solutions for your issues and suggestions on how to handle your situations better which is necessary for your overall health and growth.

8 months ago

It's good that they offer one on one help and it's available twenty four hours a day. However, it seems too basic and is not very inspiring.

15 reviews