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Cerebral - Online Therapy Review

8.6
very good
Top10.com Staff

In a Nutshell

Cerebral calls itself a mental health subscription service. It provides telehealth support for various forms of anxiety, depression, and insomnia via a two-tiered approach: talk therapy and proper medication. Cerebral works with the collaborative care therapy model to help clients manage their symptoms and achieve a balanced lifestyle. Best of all, Cerebral works completely online.

pros

  • Online therapy and medication provision
  • Collaborative care model for maximum, holistic care
  • Extremely cost-effective therapy

cons

  • Not all plans available in all states
  • Limited scope of disorders treated

Cerebral Cerebral Visit Site

Therapist/Counselor Screening Process

Cerebral works with board-certified psychiatrists, physicians, physician assistants, and nurse practitioners that hold graduate degrees from accredited institutions, including PsyD, PHD, LCSW, LMHC, LPC, LCPC, LMFT, or other recognized degrees.

While Cerebral is always striving to cover all 50 states at all times, it sometimes is not in all 50, so be sure to check on their website for more information.

Get Help With:

Cerebral is ideal for the long-term treatment of the various forms of the following disorders:

  • Anxiety 
  • Depression
  • Insomnia 
  • And some cases of bipolar disorder

Types of Sessions Available:

Cerebral has several types of communication messages for its multi-tiered treatment approach. For sessions with your care team, you can choose between phone or video calls. There is also unlimited messaging via the website and app with your care team. 

Cerebral Pricing & Special Offers


Medication + Care Counseling Plan*
Medication + Therapy Plan*
Therapy Plan
Price per month
$30 for the first month, then $85
$139 for the first month, then $325
$99 for the first month, then $259
What’s included
Ongoing video/phone sessions, unlimited messaging, medication delivery costs, care counselor meetings
Weekly sessions with a licensed therapist, unlimited messaging, medication delivery costs 
Weekly sessions with a licensed therapist 
Cost with in-network insurance
$29 per month + medication copay (if applicable)
$29 per month + medication copay (if applicable)
N/A

Cerebral has various plans you can choose from depending on what type of treatment you are interested in and how often you and your care team feel you need to meet. Realize, though, that your care team may advise you to take on more sessions. 

One really great thing about Cerebral is that it works with health insurance plans and FSA and HSA accounts. What’s even more impressive is that even if your insurance is considered out of network, Cerebral will submit claims for you so you can get reimbursements if the insurer complies. Cerebral also has special offers running periodically, including $30 for the first month of their Medication & Care Counseling Plan. 

Regardless of whether or not you pay using your insurance plan, Cerebral is still more affordable than traditional in-person therapy. And since the medications are prescribed online and delivered to you, you also save a lot of time on the convenience factor. These add a lot of value for money to the service in our book.

*Medication costs are billed separately from subscriptions and are not included in the overall cost. 

What’s Unique About Cerebral?

Cerebral is different from other online therapy services in many ways. For one thing, it specializes in specific areas of mental health care. People who are looking for more general or overall mental health proficiency may find this too limited. But for individuals who are suffering from anxiety, depression, and similar disorders, Cerebral can be an invaluable service.

The cost-effective pricing model makes therapy extremely affordable as well. Instead of paying hundreds of dollars for therapy sessions each month, Cerebral uses technology to keep the prices down.

But what really sets this company apart from others is the multi-tiered therapy approach. Known as the collaborative care model, Cerebral’s approach to therapy covers all the bases. It includes talk therapy with a mental health care professional, case-specific medication, and a team of care providers who regularly go over your case to see how you are progressing. The team also checks in with you every month, monitors your medication reactions and treatment, and helps you tailor your treatment if things aren’t progressing properly. This multifaceted treatment plan is proven to be effective in treating and managing mental health disorders.

**It is important to not that if you Cerebral will not prescribe stimulant medications to ADHD patients, and will only prescribe non-stimulant treatment options at this time.

What Users Are Saying About Cerebral

“WOW! I’ve been feeling so much better since my provider helped me through a new medication  for my anxiety. At first, I was skeptical about using the internet to get my meds. But my doctor really took the time to find the right meds for me, and she talks to my care counselor to make sure the overall program is working outside of the meds too.” 

- Jackson C, Cleveland, OH

“What an easy way to access really awesome care. Cerebral makes it easy - and my doctor and care counselor really care about me. When I first signed up, I thought it would be all about medication, but my Care Counselor Steven has shown me techniques like deep breathing exercises that really calm me down when I’m having a hard time.” 

- Diana L, Santa Cruz, CA

“I used to take time off work to spend hundreds of dollars to see a psychiatrist, who barely remembered my name. Now, my doctor at Cerebral really cares about me and listens to me. I just really feel heard. AND, they send my meds directly to my door, and my care counselor is on it whenever I’m struggling despite the meds.”

- April D, Abilene, TX

“Finding your team has been such a blessing that I so desperately needed. I truly feel I’m in good hands that actually care about me... which is sometimes just as, if not more, effective than any medication. Please know that you all really are making a difference and I pray you all are blessed abundantly in return.” 

- Chris

Scheduling Live Chats/Video Chats

The beauty of Cerebral is how straightforward the entire process is. For starters, everything is done online or via the mobile app, so there are no office visits to worry about. Here’s the general process in a nutshell: 

  • Fill out a questionnaire online

Answer a few questions so Cerebral care providers can get to know your symptoms and situation.

  • Choose your subscription

Decide how often and what level of treatment you want based on your situation and needs.

  • Schedule a video or phone call session

You can schedule your session online or using the mobile app. In some cases, you may be able to do your first provider visit immediately. The initial session will help you figure out a treatment plan with a prescribing provider. Subsequent sessions will be with a care provider or therapist for support, advice, and guidance. 

You can schedule appointments under the Appointments and Tasks tabs on your profile page.

  • Get medications monthly 

You’ll have your medication mailed directly to you every month. If you need to adjust your medication, you can discuss this with your care provider. 

  • Monthly chat with care counselor

A monthly chat with a care counselor is included in the Medication & Care Counseling plan. 

This session is for assessing your progress, seeing how the medication is working, and discussing any changes that need to be made to your treatment plan. It’s also a time when you’ll learn new tools for managing your mental health. If you’re on a therapy plan, you’ll meet with your therapist instead of a care counselor.

You can also chat with your care team via online messaging throughout the month.

Cerebral Cerebral Visit Site

Customer Support

Cerebral has extended customer support hours, and you can get in touch via phone or email for non-treatment related questions or issues. You can also visit the extensive FAQ section or read the informative articles on the Cerebral blog

Support hours:

6 AM - 6 PM PT (Mon - Fri)

7 AM - 4 PM PT (Sat - Sun)

Bottom Line

Anxiety affects more than a quarter of the adult population in the country, but unfortunately many people suffer with this disorder in silence. Cerebral is disrupting the norm by providing an affordable, convenient, and professional way for people to get the mental health care they need quickly and easily. Online sessions are more convenient and cost-effective, and having medications mailed to you regularly is a great service that can help keep your symptoms in check. 

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

Cerebral customer reviews

Based on 44 reviews

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4 months ago

It is a great company it helps and protects its customers. I like it a lot.

4 months ago

I enjoyed using this service for an online doctor because it was extremely simple to navigate and there is almost no wait time for a response.

4 months ago

Cerebral Online doctors has great reviews and I have been using these type of doctors. When I need them they are easy to get in touch with and I never have a problem.

4 months ago

They're wonderful, they have helped me so much. I'm so happy I came across while web surfing. My depression has improved, slowly but improved. I'm not crying all the time.

5 months ago

Love having this option, especially with Covid 19. It has made it easier to see a doctor.

5 months ago

Pretty good brand never had any problems with it, it was difficult to figure out how to use it but got the hang of it.

5 months ago

I was able to look up and research on the site and it has really good reviews. I was looking for an online doctor to connect me to a mental health therapist. I got good customer service and it was easy to navigate.

5 months ago

Can not say enough about Cerebral, excellent service. Excellent company, would definitely recommend. It is a great experience.

5 months ago

They really are great, they help me and my husband with our mental health. We have one on one therapy or we can have group therapy together. It's really nice We enjoy it a lot.

6 months ago

It is simply because they have been true to their words, they have not disappointed me.

6 months ago

I gave Cerebral this overall rating because I was very satisfied when using their services. They helped me a lot.

6 months ago

They're great and way better than the other ones I've seen. I like it a lot because they show you more than you expected.

6 months ago

I can have a personal conversation with my doctor in my own home and she takes her time.

6 months ago

I was very easy to use an understand plus it helped with my problem with my back.

6 months ago

I think it's really simple and easy to get medical needs met. I do think it is a bit pricey and it can cost more in the long run. However, nothing beats the convenience of receiving help from home and having medications delivered.

6 months ago

There is really nothing I dislike about the product, it's really a good one. And it's surely one of the best I've known. It's really a nice product that anyone would want to try.

6 months ago

It worked great for me! It was easy to use and very affordable l. I was happy with the service.

6 months ago

Their doctors are trustworthy. They do the right thing for a good price.

6 months ago

Great service overall. Customer care very personal and caring. Recommended highly from other friends and families. There is nothing that I disliked about them.

6 months ago

I think Cerebral is great because of the support it allows users and it's organized platform is very helpful as well.

44 reviews