JustAnswer Online Therapy Review

In a Nutshell

The idea of JustAnswer is pretty smart. It is a network of professionals available to answer any type of question you might have, from legal advice to tech support and beyond. Given its unique makeup, JustAnswer is a good solution for people seeking answers to some pressing mental or emotional health issues. What's more, at just $5 a session, JustAnswer is considerably more affordable than traditional therapy and faster than online therapy.

pros

  • Low fixed fees for sessions/questions
  • Unlimited follow-ups
  • Reach out to a professional 24/7

cons

  • Pricing structure is complicated
  • Not a clear counseling process

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Therapist/Counselor Screening Process

JustAnswer experts are required to go through an 8-step verification process to qualify for a seat at the table. The screening process is quite intense, including:

  • An application and profile screening stage during which they submit their credentials for screening and verification
  • All documents, certifications, and credentials are sent to a third-party verification service whose job it is to confirm the identity and veracity of any applications submitted to JustAnswer
  • Customer reviews that are submitted by clients who have used the JustAnswer professional and are willing to rate and share their experiences with others
  • JustAnswer even has a secret client account that it uses to test doctors from time to time to judge their level of professionalism in real-time

JustAnswer also has a quality algorithm that requires medical professionals to maintain a certain level of professionalism and expertise. If the doctor falls below this ranking, they will be removed from the network and can no longer practice on the JustAnswer community.

Get Help With:

JustAnswer has trained professionals available to help with all sorts of mental and emotional issues, including:

  • Anxiety disorder
  • Depression
  • Generalized anxiety disorder
  • Sleep disorders
  • Panic attacks
  • Relationship issues
  • Sexual issues or traumas
  • ADHD
  • Eating disorders
  • Anger management
  • Addictions 

Types of Sessions Available:

JustAnswer professionals are available through various forms of communication, including:

  • Phone
  • Chat 
  • Text 

You can even upload documents or images to aid the doctor’s consultation. The beauty of this is that you don't have to wait for appointments or fit anything into your schedule. It all happens right there on the spot and doesn't take up any of your time.

Pricing & Special Offers

The JustAnswer pricing structure is also completely different from other online therapy services. For one thing, you don't have to pay to browse through the huge database of previously asked questions. This is a wellspring of information and can be a valuable resource for people suffering from low-level emotional issues. To ask your own question, you'll be charged just $5. That's a bargain compared to the usual rate of an online therapy session (and don't even think about how much you'll save from the traditional therapy sessions).

Of course, that's not the whole story. While $5 is the initial fee for a question, clients can end up paying substantially more for a Q&A session. Prices range from $12-$90, depending on the type of question and urgency of answer needed.

But the good news is that you don’t have to pay anything unless you are completely satisfied with the results. With the 100% satisfaction guarantee from JustAnswer, you won’t have to pay if you aren’t happy with the answers.

JustAnswer also has a subscription plan that you can sign up for. There are a lot of benefits to signing up for a plan, including:

  • Unlimited questions and answers (included in the price)
  • Ask questions for friends and family members
  • Access to the expert reviews library of detailed insights

Subscriptions start at $30 a month. Oh, and if you want to test out the service before you pay, take advantage of the 7-day free trial from JustAnswer. Here’s what basic pricing looks like:


Basic Plan
Plus Plan
Premium Plan
Price per month
$46
$68
$95
Follow-up questions
Limited
Unlimited
Unlimited

What’s Unique About JustAnswer?

Everything about JustAnswer is different from other online therapy solutions and wildly different from traditional therapy sessions. For one thing, the service is available around the clock. You can ask and get answers at any time of day or night. Here are a few more reasons JustAnswer stands apart from other online therapy services:

  • Tremendous network of professionals

JustAnswer has a network of more than 12,000 verified experts in their field. That’s not to say there are 12,000+ doctors sitting there waiting for you to call. Rather, that’s experts spread across the various fields and industries that JustAnswer caters to (lawyers, mechanics, home repair, and yes doctors). But there is still a massive number of medical professionals available through this site.

  • Availability

What’s more, the JustAnswer pros are around 24/7. So, whenever you have an issue come up, there’s always someone to turn to.

  • Pricing

As we’ve already discussed, the pricing for this service is unbelievably inexpensive. Once you factor in the satisfaction guarantee, there’s really nothing to talk about.

  • How it works

Finally, JustAnswer works differently than most telehealth services. Here’s how it goes:

  • You’ll ask your question.
  • An expert will respond within minutes of your request.
  • You can ask follow-up questions, clarify, or get a 1-on-1 session to discuss the matter further.

What Users Are Saying About JustAnswer

“Just answer has been so helpful. I would spend hours browsing my particular topic with no clear understanding of whether or not I understood the information correctly. Further more information can be given on both sides of the argument without any reliable sources... Just answer allows me to pick a professional and discuss my question without judgement. I often get an answer quickly by individuals who are experts in a particular field... I have been able to make choices in my life based on their replies which has helped me tremendously... if you are struggling to understand something pertaining to your life and you just can’t make heads or tails from the enormous amount of information given on the internet, I highly suggest talking to a panel expert to help you navigate the best actions for you to take.”

“I struggle with health anxiety. This app helps me out between visits to my doctor as I tend to become paranoid during stretches of time. I only allow myself to use it for this purpose during desperate times—maybe twice a year. But I have been using it for several years now, so I think I can say I’ve had enough experience with it to rate it. Every doctor I’ve encountered on this app has been thorough. I find that it’s much more affordable than other “on-call” apps as well. It’s very helpful when in a pinch. I’ve never once, ever, had a doctor be wrong about the advice given (as responses shouldn’t be taken as diagnosis ever) regarding my questions. I always follow up with my primary care doctor or specialist to check on whatever issue is troubling me. But in the meantime, the help I receive from this app is very reassuring and for someone like me, reassurance is very valuable. I highly recommend this app. Just to reiterate: The medical advice given by doctors on this app is just that—advice. Please keep that in mind when using this app for medical purposes. No doctor can diagnose 100% what something may be without a hands on experience. ALWAYS remember to follow up with your primary care doctor.”

Scheduling Live Chats/Video Chats

In order to schedule a live chat session with a JustAnswer therapist, you’ll need to accept a Remote Support session (it’s what they call 1-on-1’s). From there, you’ll be given a link to connect privately with your therapist. Click on the link to get started.

Alternatively, you can accept a phone call from a therapist by giving the therapist a phone number where you can be reached.

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Customer Support

JustAnswer customer support is available via email, phone, or chat 24/7. You can also get a lot of answers from the Help Center on the website.

Bottom Line

The beauty of JustAnswer is its speed, efficiency, and cost-effectiveness. People suffering through real emotional struggles can reach out to a trained professional, and get advice and guidance on how to proceed, move on, or handle a pressing issue they're grappling with. The service is always open 24/7, and you can get real, detailed responses from professionals for less than the cost of a simple cup of coffee.

Sarah Pritzker is a content writer with years of experience and a keen interest in the vast world of online consumer products. She enjoys helping readers make sense of the options on the market in a variety of fields.

We invest a lot of resources into bringing you high-quality content. However, the information on this site should not be treated as professional advice, be it medical or any other. Before choosing an online therapy service, we recommend consulting with a physician or other professional healthcare provider. Please do not use this site if you or someone you care about are in a crisis or may be in danger. These resources can provide you with immediate help.

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04 Jul 2020

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