The listings featured on this site are from companies from which this site receives compensation. This influences where, how and in what order such listings appear on this site.
Advertising Disclosure

JustAnswer Online Therapy Review (2023)

Affordable Online Therapy Options

Hugo Huijer

In a Nutshell

If you have a nagging question about your mental health, but feel hesitant to commit to ongoing therapy, then JustAnswer might be just what you need. JustAnswer allows you to get expert answers to your questions without the fuss. Its platform can connect you with professional therapists within minutes. While it’s not a substitute for actual therapy, with JustAnswer, you can get professional responses to your questions without leaving your house.

pros

  • Receive answers to your questions within minutes
  • Connect with experts in their field
  • 24/7 access

cons

  • Cannot be used for ongoing mental health counseling
  • You must subscribe to get your questions answered

JustAnswer JustAnswer Visit Site

How Much Does JustAnswer Cost?

In order to get continued access to the mental health experts on JustAnswer’s platform, you need an ongoing subscription that costs $46 per month. With this subscription, you’ll not only have access to mental health counselors, but also dieticians, dentists, and other health specialists.

There is also a one-time $1 join fee that will be charged in addition to your first monthly subscription plan. Your subscription will automatically renew unless you cancel it.

Type of Plan

What’s Included

Cost per session

Cost per month

Doctors & Specialists

Answers from doctors and specialists within minutes, 24/7


Not applicable

$46

Is JustAnswer Covered by Insurance?

The service that JustAnswer provides is not considered to be ongoing treatment. Even though the platform can connect you with licensed professionals, they are essentially only consulting and answering your questions, not providing therapy. As such, JustAnswer’s subscription plans are not covered by any insurance provider.

Nonetheless, you can always check with your insurance provider to see whether some of your costs can be reimbursed.

Are JustAnswer Counselors Licensed Professionals?

JustAnswer requires all experts to have recognized credentials in their field. As part of JustAnswer’s onboarding process, every expert must pass their Eight-Step Expert Quality Process. This includes the verification of a counselor’s license credentials by a third-party firm, expert tests, and performance reviews. As a result, all of the mental health experts on JustAnswer’s platform are fully licensed and board-certified.

Once an expert is accepted into JustAnswer’s platform, there is an ongoing review process to make sure that quality is maintained. If user feedback on an expert’s profile drops below a certain level, that expert is removed from the platform.

JustAnswer Specialties and Areas of Expertise

JustAnswer’s platform contains experts in pretty much any field that you can imagine, from lawyers to veterinarians. Its pool of mental health experts contains trained professionals available to help with all sorts of mental and emotional issues, including the following.

  • Depression

  • Anxiety disorder

  • Panic attacks

  • Relationship issues

  • Generalized anxiety disorder

  • Sleep disorders

  • Addiction

  • Sexual issues or traumas

  • Eating disorders

  • ADHD

  • Anger management

How to Get Started with JustAnswer

Signing up

Signing up for JustAnswer is relatively easy. When you enter its landing page for mental health questions, you’re prompted to simply ask your question in a chat window. Based on your question, you’ll have to answer some follow-up questions, after which you’ll be forwarded to a payment page, where you will be subscribed to the platform. 

As soon as your payment has been processed, a qualified expert will answer your question. Most queries will be answered within a few minutes.

JustAnswer’s platform is currently only available to people over the age of 13.


JustAnswer Online Therapy Review Getting Started

Getting matched with a counselor

JustAnswer is completely different from most online therapy platforms. In fact, comparing it to other online therapy platforms is like comparing apples to oranges. Instead of being matched with a single counselor for a long-term relationship, JustAnswer’s platform connects you with any expert that can provide credible answers to your questions. 

As such, you have no influence over who gets to answer your questions. If you don’t like the answer that you have received, you can ask a follow-up question or provide feedback to the platform. Alternatively, you can request a new expert to answer your question at no additional cost.

You are asked to provide feedback after each answer. The platform takes these reviews into account when reviewing its experts. 

JustAnswer Online Therapy Review Getting Started

Booking sessions

JustAnswer offers you the possibility to connect to an expert via email, text, or phone. This allows you to receive additional information in addition to the answers that you’ve received via its platform. There is no need to schedule an appointment; simply ask your question at any time 24/7 and you are likely to get a quick answer. This makes the service useful if you have questions that might otherwise require a doctor or therapist visit that could take a long time to schedule.

However, this service shouldn’t be used as a substitute for a traditional therapy session that you would book on other online therapy platforms. Where traditional therapy allows you to connect with your counselor over multiple sessions, the service that JustAnswer offers only finds an expert answer to your question.

Confidentiality and Privacy

JustAnswer doesn’t encrypt communication between you and the experts you contact. By design, its platform is not as confidential as online therapy platforms. Your questions may be posted publicly on JustAnswer’s website, like this one, for example. In this case, while JustAnswer will remove your name from this conversation, other visitors can read the entire conversation between you and the expert, so I would not consider it confidential.

Is There a JustAnswer App?

JustAnswer has a free app that is available for Android and iOS devices through the Google Play Market and the App Store. On the Google Play Market, the app has been downloaded over 100,000 times, with an average rating of 2.6 stars. Reviews are better on the App Store, with an average rating of 3.9 based on 9.8 thousand ratings.


JustAnswer Online Therapy Review The App

How Does the JustAnswer App Work?

The JustAnswer app works exactly as its website works. After downloading the app, you can either log in to your existing account, or create a new account by asking your first question. After providing your personal information and payment data, you’ll be able to post your question right away. Within the app, you can manage your questions, leave feedback on experts’ profiles, and ask follow-up questions.

Prices are the same for both the app and the web version of the platform.

Help and Support

JustAnswer provides customer support via phone, chat, and email. The easiest way to reach customer service is via chat, as it has never taken me more than a minute to get connected to an actual customer service rep. Its phone support is also available 24/7.

JustAnswer vows to reply to your email queries within 24 hours. 

Moreover, JustAnswer’s website hosts a comprehensive FAQ page where most of your questions will be answered. 

Unlike other online therapy platforms we’ve reviewed, JustAnswer’s platform also publishes most of its experts’ answers to previous questions on its website. This allows you to browse through questions that have already been answered, which might give you the help you’re looking for. You can also find the profiles of experts and view their recent answers to questions.

How JustAnswer Compares to Other Online Therapy Providers


JustAnswer

BetterHelp

Faithful Counseling

Talkspace

Cost per Session

$46/month

$60-$80

$60-$80

$99 

Modes of Communication

Message, chat,  phone

Chat, phone, video

Video, phone, message, live chat

Chat, phone, video

Accreditation

Experts are required to have recognized credentials in their field

PsyD, LMFT, LCSW/LMSW, LPC

PsyD, LMFT, LCSW/LMSW, LPC

PsyD, LMFT, LCSW/LMSW, LPC

Accepts Insurance

No

No

No, but partial reimbursement available

Sometimes

24/7 Access

Yes

Yes

Yes

Yes

JustAnswer vs. BetterHelp

JustAnswer and BetterHelp are vastly different in their approach to online therapy. JustAnswer provides you with expert answers to your questions, whereas BetterHelp matches you with a counselor based on your personal situation. BetterHelp only offers therapy on its platform, whereas JustAnswer’s network contains many different experts such as lawyers, mechanics, veterinarians, and accountants. If you are looking for dedicated therapy, BetterHelp is the better option.

JustAnswer vs. Faithful Counseling

JustAnswer is an online question and answer service with professional counselors in its network, whereas Faithful Counseling provides ongoing therapy that focuses on biblical aspects. JustAnswer is better suited for those who have a few questions or need expert advice rather than wanting to commit to therapy. 

JustAnswer vs. Talkspace

Talkspace offers dedicated therapy by matching you with a counselor for as long as your subscription lasts. On the other hand, JustAnswer gives you an expert answer to any question you may have. If you’re looking for dedicated therapy, Talkspace would be the better option. If you’re looking for quick answers to your questions, JustAnswer may be better for you.

The Bottom Line

JustAnswer is perfect if you want expert answers to your questions without having to commit to a long-term counseling program. Instead of matching you with a single counselor, JustAnswer finds a credible expert to answer any question you might have. 

An expert on JustAnswer’s platform can typically give you a well-substantiated answer within minutes, after which you can ask follow-up questions or request a phone call to discuss things further. While JustAnswer is not a substitute for actual therapy, and it requires an ongoing $46/month subscription, it may be perfect for you if you’re just looking to get answers to your urgent questions every so often.

Frequently Asked Questions
Is JustAnswer legit?
-
+
JustAnswer’s service is legit and does exactly what it promises. It allows you to answer any question you have, and finds an expert within its network to answer it within minutes. All of its mental health experts are fully licensed and board-certified. However, note that it does require an ongoing $46/month subscription and does not answer questions for a one-time fee.
How much does JustAnswer cost?
-
+
To access the mental health professionals on JustAnswer’s network, an ongoing subscription of $46 per month is required as well as a signup fee. This will be charged even if you only ask one question.
What is a JustAnswer membership?
-
+
A JustAnswer membership includes 24/7 access to its platform, where you can ask an unlimited number of questions that will be answered by credible experts within minutes. In addition, you can ask unlimited follow-up questions and even connect to experts via phone or email.
Hugo is a mental health expert and advocate. He is a health data junkie and founder of TrackingHappiness.com, a mental health and psychology website that analyses hundreds of studies to provide insights on living happier, healthier lives. Its articles and independent research, based on insights garnered from the TrackingHappiness app, have appeared in Forbes, the Association for Psychological Science, Psychology Today and the Good News Network.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

JustAnswer