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Teen Counseling Online Therapy Review (2023)

Dedicated to providing a safe space for teens

very good
Joshua Moreton

In a Nutshell

Teen Counseling is an online platform dedicated to providing a safe space for teens (13-19) to discuss mental health difficulties with a specialist, licensed therapist. It offers affordable help, easily accessible from your computer or device. Cheaper than traditional therapy, its simple subscription plan allows you to book weekly appointments to suit your availability and gives you 24/7 access to a private online “room” with your therapist.


  • Dedicated online teen therapy platform
  • Therapists can address a wide range of mental health issues
  • Cheaper than in-person therapy


  • Diagnoses and prescriptions are unavailable
  • Does not work in-network with insurance providers

Teen Counseling Teen Counseling Visit Site

How Much Does Teen Counseling Cost?

Teen Counseling charges a fixed rate of $80 per week. However, a weekly price reduction of up to $20 is available, depending on your income and disability status and therapist availability at the time of signup. Charges are billed every four weeks to a credit card or PayPal account.

Type of Plan

What’s Included

Cost per session

Cost per month

4-week subscription

Unlimited messaging + weekly phone or video sessions



Is Teen Counseling Covered by Insurance? 

Teen Counseling does not work directly with any insurance providers, nor does it submit bills to Medicare, Medicaid, or private insurers. Your state’s regulations and your plan will determine the coverage for online therapy. Some plans offer coverage, whereas others can be partial or very limited, so ensure you check with your provider. 

Teen Counseling advises that, even if full coverage is available, the required copay may cost more than your four-week subscription. Furthermore, in many cases, reimbursement requires a diagnosis of a mental health disorder or issue, which Teen Counseling is unable to provide.

Are Teen Counseling Counselors Licensed Professionals? 

Therapists at Teen Counseling are all licensed and experienced professionals in mental health. Therapist licenses are certified by their state’s professional board and the Teen Counseling evaluation team verifies the qualifications of all therapists before they provide therapy.

The professions accepted include accredited psychologists (PhD/PsyD), clinical social workers (LCSW/LMSW), marriage and family therapists (LMFT), and professional therapists (LPC). To ensure a high standard of therapy, Teen Counseling requires all therapists to possess a minimum of three years of clinical practice, including at least 1,000 hours of hands-on experience.

Teen Counseling Specialties and Areas of Expertise

Teen Counseling has over 13,000 therapists that specialize in child and adolescent mental health and are able to offer therapy for a wide range of issues. Common areas of expertise include anxiety, depression, anger issues, bullying, schoolwork management, stress, relationships, eating disorders, and more. 

The specific clinical approach depends on each therapist, and is visible within their profile.

These include: 

  • Cognitive behavioral therapy

  • Psychodynamic therapy

  • Jungian therapy

  • Dialectical behavior therapy 

  • Person-centered therapy 

  • Solution-focused therapy

  • Existential therapy

  • Art and music therapy

  • Interpersonal therapy

  • Eye movement desensitization and reprocessing

How to Get Started with Teen Counseling

Signing up

Signing up with Teen Counseling is straightforward and takes approximately five to ten minutes. To begin, go to and click on “I’m a Parent” in the center of the screen. You’ll be presented with several questions regarding your current situation, such as details of your living situation and the frequency of your child’s school attendance. You’ll also be asked for your email address to link to your account.

If your child has reported feeling suicidal within the last two weeks and has made specific plans to act on this, Teen Counseling will cancel your signup and provide emergency resources.

Teen Counseling Online Therapy - Getting Started

Getting matched with a counselor

The signup process also includes questions to help Teen Counseling match you with a therapist with suitable specializations and experiences for you and your teen’s needs. These questions will ask, for example, about your therapist preferences, such as a male or female therapist, and your goals with therapy. 

Teen Counseling Online Therapy - Getting Started

After completing the signup, the Teen Counseling matching process will begin and typically lasts 24-48 hours. It will do the matching for you, so you cannot browse or select a therapist for yourself. You’ll be notified via email once Teen Counseling has selected a therapist for you. You can then invite your child by sending them an invite code via email or text message.

Your therapist’s background information is visible within their profile, accessed by clicking their name at the top-left of your screen. You can also view reviews left by other users and leave your own review via the Options menu. If you’re unhappy with your matched therapist, you can always request a different one free of charge.

Booking sessions

To book a live appointment, click on a date and time on your therapist’s calendar and select either video or telephone. You can book appointments up to four weeks in advance. You only have one live session per week, for either yourself, your child, or both. However, Teen Counseling doesn’t support three-way live sessions.

You can contact your therapist using the Teen Counseling messaging service—a private online “room” shared with your therapist, in which you can rearrange appointments if necessary. Teen Counseling’s website does not state its policy on charges for missed appointments.

Teen Counseling Online Therapy - Booking Sessions

Is There a Teen Counseling App?

The Teen Counseling app is available for both Android (via Google Play Store) and iOS (via the App Store). It’s free to download and contains all the same features as the Teen Counseling website.

Teen Counseling Online Therapy - App

How Does the Teen Counseling App Work?

You can use Teen Counseling, including signing up, booking appointments, and attending live sessions, entirely through the app. Using the app through a mobile device is also well-suited for Teen Counseling’s online messaging room. (Note, however, that you and your child will have separate rooms.) The interface is simple and intuitive, allowing you a seamless therapy experience.

The current ratings for the Teen Counseling app are very positive, at 4.6/5 (880 ratings) on Google Play and 4.7/5 (2,500 ratings) on the App Store.

Help and Support

Customer support is available by clicking on the Contact button at the top-right of your screen or the Options menu when using the app. You can submit requests for support by filling in the form with your information and details regarding your issue. 

Alternatively, you can contact the support team via email at Teen Counseling aims to return all support requests within one business day and is available 9am-5pm, Monday-Friday (PT). Currently, Teen Counseling has no support phone number or live chat function.

Two FAQ sections are available—one for parents and one for teens. These sections provide information on topics such as therapist qualification, pricing, and how communication through Teen Counseling works.

How Teen Counseling Compares to Other Online Therapy Providers

Teen Counseling




Cost per session





Modes of communication

Video, phone, message, live chat

Video, phone, message, live chat

Video, phone, message, live chat

Video, phone, message





MD, NP, PsyD, master’s level therapists

Accepts insurance

No, but partial reimbursement available

No, but partial reimbursement available



24/7 access





Teen Counseling vs. BetterHelp

BetterHelp is the parent company of Teen Counseling. It is another online therapy platform that matches you with a therapist. BetterHelp provides support for a wide range of mental health issues for individual adults, couples, children, and teens. Conversely, Teen Counseling focuses purely on teenagers (13-19) with specialized therapists for this age range.

Teen Counseling and BetterHelp offer a single subscription plan, billed every four weeks. Both plans include weekly live sessions and 24/7 messaging.  

Teen Counseling vs. TalkSpace

Talkspace is an online therapy platform that matches you with a therapist based on your needs. Unlike Teen Counseling, however, TalkSpace provides psychiatry services in addition to counseling for individuals, couples, and teens.

Unlike Teen Counseling, TalkSpace offers a range of subscription plans. The cheaper options only grant text, audio, and video messaging, with live sessions included with the more expensive plans. TalkSpace also accepts insurance coverage.

Teen Counseling vs. Amwell

Amwell is an online telehealth platform that connects you to board-certified doctors and therapists with 24/7 access. Unlike Teen Counseling, however, you can sign up via your insurance.

Where Teen Counseling focuses specifically on therapy for teens (13-19), Amwell offers both medical and therapy access to individuals of all ages. Moreover, it can provide urgent care, therapy, psychiatry, and medical prescriptions.

The Bottom Line

Teen Counseling is ideal for families who require support from specialized teen mental health therapists. Its sophisticated matching process will connect you with support based on your and your teen’s needs and preferences. It offers a simple four-weekly subscription plan that provides access to live messaging, safe online spaces for both you and your teen, and a weekly live session. 

Teen Counseling offers good value for money—it’s cheaper than in-person therapy, while offering many of the same benefits. Finally, it is highly confidential, with all information disclosed to your and your teen’s therapist being completely private and secure.

Frequently Asked Questions
Is Teen Counseling covered by insurance?
No. However, partial reimbursement is available, depending on your plan.
How much Does Teen Counseling Cost?
Teen Counseling costs $80 per week, billed every four weeks. However, price reductions of up to $20 per week are available, depending on your income, your disability status, and therapist availability at the time of signup.
How does Teen Counseling therapy work?
Teen Counseling works by matching you with a therapist based on your and your teen’s needs. When matched, you will have access to a 24/7 messaging service and weekly live appointments you can book around your availability.
Joshua Moreton holds a PhD in Psychology, with a focus on social cognition and social psychology. He has worked as a Mental Health Practitioner and Psychologist, working with patients of depression, anxiety, and eating disorders.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

Teen Counseling customer reviews

Based on 52 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

2 years ago

Therapy is through an so it can be done in the privacy of our home. I don't dislike anything. Great counselor.

2 years ago

I rated them high because of the positive impact they have on their patients. They are great.

2 years ago

The teen counseling has helped me in times of crisis. There were times when I considered ending it all but the people in this organization helped to ease my mind and keep me sane.

2 years ago

I think Teen Counseling is a very useful experience. I give it a 5 star rating. The help from others is always needed even if you don't believe you need some help talking things through or complaining about things that are making you upset or feel a certain type of way. It's always great to have some support especially as a child/young adult.

2 years ago

They truly made me feel more happy and healthy, and I definitely felt a strong change in my life.

2 years ago

Great availability, flexibility, easy to use and understand. From day one of use, it was clear to me and my family that this teen counseling is the best on the market.

2 years ago

I personally have dealt with some mental health issues for a while and I didn't know where i should go for my counseling. This was very beneficial to me. It was great being able to work through my emotions.

2 years ago

I found that it helped me quite a bit when I ever felt stressed or needed support. Everyone was super nice and was always open to hearing my problems I am facing.

2 years ago

I gave them this rating because they are very genuine and seem like they really care, service was really helpful.

2 years ago

Using Teen Counseling I felt very protected. The confidentiality and privacy was the best part of the whole thing.

3 years ago

Because Teen Counseling helps my little brother very well and he is getting better! I love how they are so nice to him and they do not judge my brother.

3 years ago

Teen counseling was amazing my daughter was going through some stuff and they talked her through and helped her be herself again.

3 years ago

Well I like it because it helps me for what I need but sometimes I have issues getting in touch with someone.

3 years ago

They were caring, helpful, and sensitive to my needs. They were attentive and thoughtful without being overbearing.

3 years ago

It was a easy to navigate site. This site was very helpful with understanding what my child is going through.

3 years ago

What they're doing is great. They help teens grow and to realize they're not alone in this confusing world. It's amazing!

3 years ago

I gave them a 10 star rating because it actually helps you deal with things you thought you can never bare to talk about with others.

3 years ago

It helps and saves lives. Teen counseling can be for anyone. And it can be used in anyway. I use it specifically for my anxiety and depression.

2 years ago

I really liked that my needs were met and someone was doing their very best to make that happen.

3 years ago

Teen Counseling is an amazing company, they have done so much to help me through some of my darkest and hardest points so I'm very thankful for them.

52 reviews