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Teen Counseling Online Therapy Review 2024

Dedicated to providing a safe space for teens
By Joshua MoretonBy Joshua Moreton -
Last Updated: Dec 03, 2023
52 reviews
by
logo-TEEN COUNSELING
Visit Site
Price
$65-$90/week
Modes of communication
Video, phone, message, live chat
Accreditation
PsyD, LMFT, LCSW/LMSW, LPC
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Our Verdict

Is Teen Counseling Worth It?

Teen Counseling is an online therapy platform dedicated to providing a safe space for teens (13-19) to discuss mental health difficulties with a specialist, licensed therapist. It offers affordable help, easily accessible from your computer or device. Cheaper than traditional therapy, its simple subscription plan allows you to book weekly appointments to suit your availability and gives you 24/7 access to a discreet online “room” with your therapist.

Price
$65-$90/week
Modes of communication
Video, phone, message, live chat
Accreditation
PsyD, LMFT, LCSW/LMSW, LPC

Teen Counseling at a Glance

9.0
Editorial Score

Affordability

$60-$90 weekly, billed monthly
9.0

Therapist Network

Licensed, accredited psychologists & therapists, therapists with 3 years and 1,000 hours of experience+
9.0

User Access

Sign up, get matched & invite child via text & email, for teens 13-19 through any device
8.5

Communication Tools

Messages, live chat, phone, & video, separate rooms for teen and adult, room is open 24/7 for messaging
9.5

Customer Support

Switch therapists easily, contact form, chat with customer success team
9.0

Teen Counseling Pros & Cons

PROS

Dedicated online teen therapy platform
Therapists can address a wide range of mental health issues
Cheaper than in-person therapy

CONS

Diagnoses and prescriptions are unavailable
Does not work in-network with insurance providers

Top Teen Counseling Reviews

Sa
Sandra
Great Experience
I found the whole process of finding a therapist online to be incredibly easy. Within a few clicks I had a response, and was able to connect with a therapist for my son, and the sessions were always easy, reliable and flexible.
C.
C.H.
Teen Counseling is exactly what we…
Teen Counseling is exactly what we needed for my daughter to get the therapist and type of therapy that she ever so badly needed/wanted. After going thru 2 different therapists, both in person and online and neither time did she/we feel like they handled the communication RE: her recent traumatic experience appropriately. I reviewed Crystals credentials with my daughter, also read her reviews and we both agreed she sounded more so the type of Therapist she wanted but also very much so needed. Since then she has confirmed that she is very professional, attentive upfront and empathetic. So far, she has been a great listener to the needs we expressed and she’s also personable, which will make it much easier for my daughter to want to open up. All around I feel like she’s already the better pick of all and just based off of our conversations, I appreciate her willingness to involve me throughout with her upfront intentions to help navigate both of us thru this healing process. Most importantly, confident she can offer my daughter the help to cope now, but also for her future as we all know life as it is, can be challenging enough. I have faith this will be just what and who my daughter needs to finally feel heard. Thank you for offering such a user-friendly service to the lives of people living in such a busy world! Mental health is so important and we are grateful! Thank you! - C and K
LB
Lindsey B
I was beyond shocked to receive back my…
I was beyond shocked to receive back my 4,000.00 in membership fees I did not sign up for. Usually you would expect to have to argue or prove it to any other company. Mia easily looked at the account and saw I was being charged for 13 months unknowingly with no usage ever, and just refunded my money. What a true blessing this company is, anyone else would take the money and run! Honesty and professionalism at a 10!
See all Teen Counseling reviews

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Teen Counseling Teen Counseling Visit Site

Overview

Teen Counseling Online Therapy Services Video Review

Watch Top10's Teen Counseling video review to learn everything you need to know about how their Online Therapy Services work.

 

How to Get Started with Teen Counseling

Signing up

Signing up with Teen Counseling is straightforward and takes approximately five to ten minutes. To begin, go to teencounseling.com and click on “I’m a Parent” in the center of the screen. You’ll be presented with several questions regarding your current situation, such as details of your living situation and the frequency of your child’s school attendance. You’ll also be asked for your email address to link to your account.

If your child has reported feeling suicidal within the last two weeks and has made specific plans to act on this, Teen Counseling will cancel your signup and provide emergency resources.

Getting matched with a counselor

The signup process also includes questions to help Teen Counseling match you with a therapist with suitable specializations and experiences for you and your teen’s needs. These questions will ask, for example, about your therapist preferences, such as a male or female therapist, and your goals with therapy. 

After completing the signup, the Teen Counseling matching process will begin and typically lasts 24-48 hours. It will do the matching for you, so you cannot browse or select a therapist for yourself. You’ll be notified via email once Teen Counseling has selected a therapist for you. You can then invite your child by sending them an invite code via email or text message.

Your therapist’s background information is visible within their profile, by clicking their name at the top-left of your screen. You can also view reviews left by other visitors and leave your own review via the Options menu. If you’re unhappy with your matched therapist, you can always request a different one free of charge.

Booking sessions

To book a live appointment, click on a date and time on your therapist’s calendar and select either video or telephone. You can book appointments up to four weeks in advance. You only have one live session per week, for either yourself, your child, or both. However, Teen Counseling doesn’t support three-way live sessions.

You can contact your therapist using the Teen Counseling messaging service—an online “room” with your therapist, in which you can rearrange appointments if necessary. Teen Counseling’s website does not state its policy on charges for missed appointments.

How Teen Counseling Works

Are Teen Counseling Counselors Licensed Professionals? 

Therapists at Teen Counseling are all licensed and experienced professionals in mental health. Therapist licenses are certified by their state’s professional board and the Teen Counseling evaluation team verifies the qualifications of all therapists before they provide therapy.

The professions accepted include accredited psychologists (PhD/PsyD), clinical social workers (LCSW/LMSW), marriage and family therapists (LMFT), and professional therapists (LPC). To ensure a high standard of therapy, Teen Counseling requires all therapists to possess a minimum of three years of clinical practice, including at least 1,000 hours of hands-on experience.

Teen Counseling Specialties and Areas of Expertise

Teen Counseling has over 13,000 therapists that specialize in child and adolescent mental health, and are able to offer therapy for a wide range of issues. Common areas of expertise include anxiety, depression, anger issues, bullying, schoolwork management, stress, relationships, eating disorders, and more. 

The specific clinical approach depends on each therapist, and is visible within their profile.

These include: 

  • Cognitive behavioral therapy
  • Psychodynamic therapy
  • Jungian therapy
  • Dialectical behavior therapy 
  • Person-centered therapy 
  • Solution-focused therapy
  • Existential therapy
  • Art and music therapy
  • Interpersonal therapy
  • Eye movement desensitization and reprocessing

Teen Counseling App

The Teen Counseling app is available for both Android (via Google Play Store) and iOS (via the App Store). It’s free to download and contains all the same features as the Teen Counseling website.

How Does the Teen Counseling App Work?

You can visit Teen Counseling, including signing up, booking appointments, and attending live sessions, entirely through the app. Using the app through a mobile device is also well-suited for Teen Counseling’s online messaging room. (Note, however, that you and your child will have separate rooms.) The interface is simple and intuitive, allowing you a seamless therapy experience.

The current ratings for the Teen Counseling app are very positive, at 4.6/5 (880 ratings) on Google Play and 4.7/5 (2,500 ratings) on the App Store.

Teen Counseling Customer Support

Customer support is available by clicking on the Contact button at the top-right of your screen or the Options menu when using the app. You can submit requests for support by filling in the form with your information and details regarding your issue. 

Alternatively, you can contact the support team via email at contact@teencounseling.com Teen Counseling aims to return all support requests within one business day and is available 9am-5pm, Monday-Friday (PT). Currently, Teen Counseling has no support phone number or live chat function.

Two FAQ sections are available—one for parents and one for teens. These sections provide information on topics such as therapist qualification, pricing, and how communication through Teen Counseling works.

Teen Counseling Pricing

Teen Counseling charges a fixed rate of $65-$90 per week. However, a weekly price reduction of up to $20 is available, depending on your income and disability status and therapist availability at the time of signup. Charges are billed every four weeks to a credit card or PayPal account.

Type of Plan
What’s Included
Cost per week
Cost per month

4-week subscription

Message your counselor anytime + weekly phone or video sessions

$65-$90

$260-$360

Is Teen Counseling Covered by Insurance? 

Teen Counseling does not work directly with any insurance providers, nor does it submit bills to Medicare, Medicaid, or other insurers. Your state’s regulations and your plan will determine the coverage for online therapy. Some plans offer coverage, whereas others can be partial or very limited, so ensure you check with your provider. 

Teen Counseling advises that, even if full coverage is available, the required copay may cost more than your four-week subscription. Furthermore, in many cases, reimbursement requires a diagnosis of a mental health disorder or issue, which Teen Counseling is unable to provide.

Teen Counseling Alternatives


Teen Counseling
BetterHelp
TalkSpace
Amwell

Cost per week

$65-$90

$65-$90

$69-$129

$79-$110

Modes of communication

Video, phone, message, live chat

Video, phone, message, live chat

Video, phone, message, live chat

Video, phone, message

Accreditation

PsyD, LMFT, LCSW/LMSW, LPC

PsyD, LMFT, LCSW/LMSW, LPC

PsyD, LMFT, LCSW/LMSW, LPC

MD, NP, PsyD, master’s level therapists

Accepts insurance

No, but partial reimbursement available

No, but partial reimbursement available

Yes

Yes

Message your therapist at anytime?

Yes

Yes

Yes

Yes

Teen Counseling Teen Counseling Visit Site

Teen Counseling vs. BetterHelp

BetterHelp is the parent company of Teen Counseling. It is another online therapy platform that matches you with a therapist. BetterHelp provides support for a wide range of mental health issues for individual adults, couples, children, and teens. Conversely, Teen Counseling focuses purely on teenagers (13-19) with specialized therapists for this age range.

Teen Counseling and BetterHelp offer a single subscription plan, billed every four weeks. Both plans include weekly live sessions and 24/7 messaging.  

Teen Counseling vs. TalkSpace

Talkspace is an online therapy platform that matches you with a therapist based on your needs. Unlike Teen Counseling, however, TalkSpace provides psychiatry services in addition to counseling for individuals, couples, and teens.

Unlike Teen Counseling, TalkSpace offers a range of subscription plans. The cheaper options only grant text, audio, and video messaging, with live sessions included with the more expensive plans. TalkSpace also accepts insurance coverage.

Teen Counseling vs. Amwell

Amwell is an online telehealth platform that connects you to board-certified doctors and therapists that you can message at anytime. Unlike Teen Counseling, however, you can sign up via your insurance.

Where Teen Counseling focuses specifically on therapy for teens (13-19), Amwell offers both medical and therapy services to individuals of all ages. Moreover, it can provide urgent care, therapy, psychiatry, and medical prescriptions.

Bottom Line

Teen Counseling is ideal for families who require support from specialized teen mental health therapists. Its sophisticated matching process will connect you with support based on your and your teen’s needs and preferences. It offers a simple four-weekly subscription plan that provides live messaging, safe online spaces for both you and your teen, and a weekly live session. 

Teen Counseling offers good value for money—it’s cheaper than in-person therapy, while offering many of the same benefits. 

Frequently Asked Questions
Is Teen Counseling covered by insurance?+-

No. However, partial reimbursement is available, depending on your plan.

How much Does Teen Counseling Cost?+-

Teen Counseling costs $65-90 per week, billed every four weeks. However, price reductions of up to $20 per week are available, depending on your income, your disability status, and therapist availability at the time of signup.

How does Teen Counseling therapy work?+-

Teen Counseling works by matching you with a therapist based on your and your teen’s needs. When matched, you will have access to a 24/7 messaging service and weekly live appointments you can book around your availability.

Dr. Joshua Moreton is a psychologist with a PhD specializing in social cognition and social psychology. With his experience as a Mental Health Practitioner, he has dedicated his career to working with individuals suffering from depression, anxiety, and eating disorders. His expertise in the field has led to him becoming a contributing writer to top10.com, where he shares his insights and knowledge.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

Teen Counseling reviews

Average • Reviews 52
on
Excellent
62%
Great
2%
Average
4%
Poor
0%
Bad
33%
We upload 100 to 400 Trustpilot reviews daily to our website, displaying them by default from "best to worst." You have the option to adjust the sorting criteria. If you wish to see all reviews you can go to the Trustpilot website, here.
Sort by
Sa
Sandra
4 months ago
Great Experience
I found the whole process of finding a therapist online to be incredibly easy. Within a few clicks I had a response, and was able to connect with a therapist for my son, and the sessions were always easy, reliable and flexible.
C.
C.H.
4 months ago
Teen Counseling is exactly what we…
Teen Counseling is exactly what we needed for my daughter to get the therapist and type of therapy that she ever so badly needed/wanted. After going thru 2 different therapists, both in person and online and neither time did she/we feel like they handled the communication RE: her recent traumatic experience appropriately. I reviewed Crystals credentials with my daughter, also read her reviews and we both agreed she sounded more so the type of Therapist she wanted but also very much so needed. Since then she has confirmed that she is very professional, attentive upfront and empathetic. So far, she has been a great listener to the needs we expressed and she’s also personable, which will make it much easier for my daughter to want to open up. All around I feel like she’s already the better pick of all and just based off of our conversations, I appreciate her willingness to involve me throughout with her upfront intentions to help navigate both of us thru this healing process. Most importantly, confident she can offer my daughter the help to cope now, but also for her future as we all know life as it is, can be challenging enough. I have faith this will be just what and who my daughter needs to finally feel heard. Thank you for offering such a user-friendly service to the lives of people living in such a busy world! Mental health is so important and we are grateful! Thank you! - C and K
LB
Lindsey B
4 months ago
I was beyond shocked to receive back my…
I was beyond shocked to receive back my 4,000.00 in membership fees I did not sign up for. Usually you would expect to have to argue or prove it to any other company. Mia easily looked at the account and saw I was being charged for 13 months unknowingly with no usage ever, and just refunded my money. What a true blessing this company is, anyone else would take the money and run! Honesty and professionalism at a 10!
Co
Consumer
4 months ago
I am a parent of a teen and I have…
I am a parent of a teen and I have found BetterHelp excellent . It is online so that helps and teens are used to that since Covid. My son’s counsellor Karan has been very helpful and stayed in communication with me so I know what is going on.

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