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GoToConnect (Jive) Review

Hailey Lucas

In a Nutshell

Jive Communications supplies hosted VoIP services to businesses of every size. The company prides itself on easy setup, with no on-premises equipment necessary, other than phones, which you simply plug into the internet and you’re ready to go with fully functional VoIP service.


  • No hassle setup and comprehensive onboarding
  • Unlimited local and long distance calling minutes


  • Setup for non-configured phones is time consuming

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Standout Features

Jive offers over 80 VoIP features for one inclusive price. Key features include:

  • Unlimited auto attendants, voicemail boxes, local and long distance calling
  • Online portal to control and update your phone system from any device with an internet connection
  • Visual dial plan editor to set up your phone system
  • Time-based routing and custom schedules to accommodate for day/evening hours, weekends and holidays
  • Find Me/Follow Me function to route incoming calls to multiple phones in a specified sequence
  • Conference bridge which allows you to host conference calls with up to 10 attendees
  • Call monitoring, call recording and call reporting
  • Custom greetings, messages and hold music
  • Fax-to-Email and Voicemail-to-Email functions

All business VoIP plans offer unlimited calling minutes, toll-free and local numbers, and an online fax service.

Enterprise businesses with 100+ employees can contact Jive for a custom quote.

Jive also offers a number of handsets at discounted prices. Buying phones directly from Jive is highly recommended, as it makes the setup process much easier. The phones come already preconfigured with your account and extension information. Once you plug them into the internet, you are ready to go.

A basic business phone, such as the Yealink T40G, can be purchased from Jive for $119. Phones with increased functionality, such as the Cisco 8861 executive business phone are on sale for up to $715.


Jive allows both the system administrator and employees who take calls to be fully mobile at all times.

Jive Mobile allows you to talk, text, chat or even video conference from your mobile device from anywhere with an internet connection. The company's Find Me/Follow Me feature allows you to set up a sequence by which calls will be automatically rerouted to whichever location you choose at certain hours, or if you fail to answer at the primary number.

In order to receive calls to your cell phone, you merely need to install the Jive Mobile Softphone app, which comes free for all Jive voice users. You can access many of your desk phone's features with Jive Mobile, including:

  • Extension dialing
  • Call hold/unhold
  • Blind and warm transfers
  • Conference calls
  • Split calls
  • Callback from history
  • Chat/SMS
  • Location-based call rules
  • Create new contacts

You can also change configuration and call routing rules remotely with Jive's online portal.


Jive gives you unlimited capability to scale up should your business grow. You can easily change dial plans directly from your browser and add as many extensions as you need. Multiple locations can be linked in a cheap and efficient manner.

Plans come with hosted VoIP features designed for growing companies, such as unlimited voicemail boxes, unlimited auto attendants and unlimited local and long distance calling.

Extra handsets will have to be purchased as the number of users grows, however, the more users you have the cheaper the price of each user will be per month. There are no contracts, so changing to a plan which accommodates more users is never a problem.

Jive has an enterprise support team for large companies that require special solutions.

Ease of Setup and Management

Jive excels at getting you set up quickly, with no hassle, however there is one caveat: setup is easy provided that you buy pre-configured handsets directly from the company. Preconfigured phones can be plugged into the internet and they will immediately be functional. Even before you have your phones, you can use Jive’s visual dial plan editor to set up extensions and route calls in a specified manner. Jive’s support staff suggests that you hold an onboarding session with them to ensure that the setup goes smoothly and easily.

If you do not buy phones directly from Jive, configuring old phones to work in your new Jive VoIP system is more time-consuming and difficult.

Continued management and changes to the dial plan can be made easily from anywhere with Jive’s online portal.

Jive Equipment

Jive is a hosted VoIP solution, meaning there’s no need to have any equipment on your company’s premises, other than the handsets that your staff uses. As we have mentioned previously, it is highly recommended to buy pre configured phones directly from Jive for optimal setup and ease of use.

Jive sells a number of VoIp phone models from industry leaders such as:

  • Cisco
  • Yealink
  • Polycom
  • VTech
  • Panasonic

No hardware is needed to enable mobile operations, which merely requires you to install an application that is free to all users.

Jive Customer Service

Jive provides superior customer support, beginning with the initial setup call. The knowledgeable, US-based support staff will ensure that you understand all of Jive's features and get the most out of them for your business.

There is 24/7 phone support, as well as live chat and email options. Even prior to signing up for Jive, you can speak to a consultant who can help guide you to the correct plan. The company has specific consultant phone numbers for small business, enterprise, government and education.

Jive also features a resource center that consists of a blog, a library with articles, case studies and ebooks, detailed user manuals, and instructional videos about carrying out various functions with your phone system.

International VoIP calls

While Jive plans offer unlimited long distance calls within the United States, there are charges tacked on for international calls.  However, certain qualified plans are eligible to call 52 countries free of charge.

If you are a business that makes many calls abroad, it is advisable to ask Jive for their full international price list, to check the calling costs to the countries that are most relevant to your needs.

Jive customers
Unified Communications/Multi-Channel

What Jive offers is an integrated unified communications suite. In addition to providing voice communications, you get text, video and web conferencing functions.

Jive also offers premium video features and premium contact center features for an additional fee.

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A Business’s Experience With VoIP

Sunni Surawski, Practice Manager Consultant for Retina Group, told the reason the company decided to get a VoIP system was in order to save money and have better connectivity. The most important features they were looking for were ease of use, parking calls, and call transferring, Surawski said, though in the end the factor that made the company decide on Jive was the cost. 

Surawski said that the features Retina Group uses on a daily basis are voicemail, line parking, and call transferring. Mainly so far the difference has been in their monthly expenses, and an uptick in efficiency is not apparent, Surawski added. 


Jive's unlimited packages with over 80 VoIP features included are a solid option for businesses of every size. Getting set up with Jive is easy and managing the way in which your calls are routed is highly intuitive with its graphic interface.

It is highly recommended to buy pre-configured phones directly from Jive to avoid a time-consuming and complicated setup process. The company offers a variety of phones from top of the line brands at discounted prices.

Jive does not have long-term contracts, with service being paid for on a monthly basis, depending on the number of users you have. Those who plan to make a lot of international calls are advised to check Jive's international price listing.

About Jive

Jive Communications was founded in 2006 by a group of co-founders, which included CEO John Pope. Based in Orem, Utah, the company's cloud-based system integrates voice, video and other communication types for businesses. Jive employs some 600 people and serves a number of high profile clients, including Expedia. According to Forbes, Jive's estimated revenue for 2017 was $100 million.

Frequently Asked Questions
How does GoToConnect VoIP work?
GoToConnect (previously Jive) VoIP offers tele-communications services over the internet rather than through traditional phone lines. Its features include auto attendants, local and long-distance calling, call monitoring, and hold music.
Is GoToConnect a good option for a small business?
GoToConnect is a lightweight VoIP service that has many advantages for small businesses. For starters, there's no hardware needed other than phones, which you simply connect to the internet and use. Despite the seeming simplicity, GoToConnect boasts plenty of features, such as conference bridging and custom greetings and hold music, that can give small businesses a more professional sheen.
How much does GoToConnect cost?
GoToConnect starts at $19.95 per user per month, and phones start at $125 for the basic Yealink T40P and go up from there.
Hailey writes for and is a freelance content marketer and full-time digital nomad blogging about all things digital marketing, freelancing, and the digital nomad lifestyle at You can connect with her on LinkedIn or Twitter.

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Top Reviews

Lee, CA
a year ago

Ease of use

Brand satisfaction

Value for money

Service quality

We have saved hundreds of dollars per month by switching to Jive and their customer service is outstanding

Sharon, CA
a year ago

The service is very convenient because it not only rings in our office but also our cell phone when we are out of the office. The tech support is the best.

Key, GA
a year ago

There was nothing that I disliked about jive. This is a company that I was happy to support

Haley, TX
a year ago

Their customer support - they answer so quickly and help is on the way within a blink of an eye. All I have to do is open up a live chat and then all the sudden they are helping me left right and center. It truly is amazing, working with the company Jive. Love the experience.

Trinity, MD
1 years ago

I don't really like jive. I just use it because I haven't had the time yet to find a new one, I think it's really hard to use and I just don't like it at all

Sarah, CA
a year ago

Jive is a pretty each to use brand. When needing help the customer service was great. Overall a decent company

Zack, PA
1 years ago

it's been alright so far. We can call over WIFI instead of just a phone.

Dawson, MO
a year ago

Pretty good but not great I used this after switching from another VoIP solution that was worse

Fred, NY
a year ago

It didn't suit our needs so we dropped it soon after inception. We are currently searching for another.

Jada, NC
a year ago

We had a lot of issues with Jive. Wish we didn't have to, but we had to switch. Spotty coverage and dropped calls.

10 reviews