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HealthSapiens Online Therapy Review 2023

Accessible and affordable home counseling

Crystal Jackson

In a Nutshell

HealthSapiens, founded in 2006, offers state-licensed online and in-person counseling services. This site offers one-on-one therapy at a fraction of the cost of traditional counseling, and you’ll pay less than $50 a week for one session or more. Its 24/7 access makes it a highly accessible, affordable online therapy that cuts out the intermediary to provide direct care. Individual counseling at home has never been easier.

pros

  • Affordable session fees
  • 24/7 access to online therapy
  • Switch therapists at any time

cons

  • No family or couples counseling
  • No medication management

HealthSapiens HealthSapiens Visit Site

How Much Does HealthSapiens Cost?

Health Sapiens therapy costs $49.25 each week, billed monthly at $197. This includes video, phone, text, online chat, email, and in-office sessions. This amount is per week, not per session. This allows clients to take advantage of multiple sessions at an affordable rate. 

Type of Plan

What’s Included

Cost per week

Cost per month

Telehealth Counseling Plan

Video sessions, phone sessions, text, email, online chat, in-office sessions, 24/7 access to master’s-level mental health clinicians

$49.25

$197

Is HealthSapiens Covered by Insurance? 

HealthSapiens is not covered by insurance. However, check with your provider to see if you qualify for full or partial reimbursement for sessions.

Are HealthSapiens Counselors Licensed Professionals? 

HealthSapiens counselors are professionally licensed by state boards and possess a minimum of a master’s degree in mental health. The rigorous application process requires that applicants be US residents, licensed in good standing, with a minimum of one year of experience working with adults or teenagers. 

Mental health counselors of all backgrounds are accepted, but HealthSapiens does not accept school counselors, addiction counselors, registered nurses, religious counselors, or life coaches. State licensure may include LCSW, LCMFT, LCPC, LMHC, and others depending on state requirements. An interview process is required, and further training completes the process for HealthSapiens counselors.

HealthSapiens Online Therapy Review Licensed Professionals

HealthSapiens Specialties and Areas of Expertise

HealthSapiens therapy offers individual counseling to fit a wide variety of mental health concerns including, but not limited to, the following.

  • Anxiety

  • Bulimia

  • Depression

  • Grief/Loss

  • Insomnia/Trouble Sleeping

  • Mood Disorders

  • Obsessive-Compulsive Disorder

  • Post Traumatic Stress Disorder

  • Relationship Issues

  • Stress

  • Substance Abuse

  • Teen/Parenting Issues

How to Get Started with HealthSapiens

Signing up

Signing up for an account is quick and easy. Provide your email address, first and last name, and a credit card number to complete your registration. Once you’ve paid your monthly fee, you can be connected with a counselor on the same day. No screening questions were asked to preclude participation in the program.

HealthSapiens Online Therapy Review Getting Started


Getting matched with a counselor

To get matched with a therapist, you can call the HealthSapiens counseling line and speak to a care coordinator about your needs. You’ll be connected to a qualified counselor in your area by phone, video, or email. If you develop a rapport with the therapist that was selected for you, you can request that same therapist in the future as a favorite. Otherwise, each time you call in, you’ll be directed to a different available therapist. 

You’re not able to select your therapist using filters for specialty, pricing, or rating, but you can ask for therapists trained to meet your specific needs. There is no information available indicating how a client could block or unblock a therapist, and there are no rating systems for individual counselors. However, there are customer reviews on the website detailing client experiences with HealthSapiens.

Booking sessions 

You can book a session by calling the counseling line, which is available 24 hours a day, seven days a week. You can choose the type of session you prefer, whether it’s a video call, phone call, text, online chat, or an in-person session, and you can cancel at any time. Simply reschedule your appointment. There are no fees or penalties for canceling a session. You will be billed monthly regardless of your weekly attendance in sessions. 

HealthSapiens doesn’t have a per-session or per-hour fee. You pay your flat rate for as many sessions as you need. If the therapist you’ve booked isn’t a good match, you’ll be able to start with another therapist without an additional fee or penalty. 


HealthSapiens Online Therapy Review Getting Started

Confidentiality and Privacy 

HealthSapiens requires that their counseling and medical professionals be HIPAA compliant. All records are kept on an encrypted database, and both encryption and passwords are used to safeguard your e-therapy sessions. Usage of site cookies is not linked to personally identifying information, per the Terms of Service.

Is There a HealthSapiens App?

HealthSapiens therapy is not available by mobile app. 

Help and Support 

Support is available through the Health Sapiens corporate office from 9am-6pm (EST) Monday through Friday. Health consultations are available 24/7 by calling 1-888-572-7436. Wait times to speak to a representative are minimal to none. Representatives are friendly, efficient, and happy to guide you through the process of navigating counseling services. 

You can also utilize the provider’s online Contact Form for assistance. You’ll receive a response no later than the following business day. 

HealthSapiens mental health services are available 24/7 by email, phone, chat, and video services. The Terms and Services on the site provides detailed information regarding company policies, and the FAQ page addresses many of the most common concerns. 

How HealthSapiens Compares to Other Online Therapy Providers

HealthSapiens is one of many online mental health providers catering to a market that is demanding more accessibility for healthcare services. Amwell, Online-therapy.com, and ReGain are also comparable online therapy providers.


HealthSapiens

Amwell

Online-therapy.com

ReGain

Cost per Session

$49.25 (per week, regardless of number of sessions)

$99

$39.95

$60-$80

Modes of Communication

Video, phone, message, live chat, in-office

Live chat, video

Video, phone, text

Live chat, video chat, three-way calling 

Accreditation

Master’s-level practitioners

Master’s- and doctoral-level practitioners

Master’s-level practitioners

Master’s- and doctoral-level practitioners

Accepts Insurance

No

Yes

No

No

24/7 Access

Yes

Yes

Yes

Yes

HealthSapiens vs. Amwell

Amwell offers doctoral level-trained therapists in addition to master’s-level professionals, but it’s also twice the cost of HealthSapien’s services. While Amwell has the advantage of accepting insurance, HealthSapiens offers more modes of communication to make mental health both affordable and accessible. 

HealthSapiens vs. Online-therapy.com

Online-therapy.com seems to have an advantage over HealthSapiens in terms of affordability until you take a closer look. The starting plan for Online-therapy.com only includes messaging and does not offer video, phone, or text options at the lowest rate. While both provide 24/7 access, HealthSapiens offers more contact options at a better price.

HealthSapiens vs. ReGain

While ReGain stands out with three-way chat options that could cater to couples and family services, HealthSapiens is still the more affordable and accessible choice for individual therapy. It offers more options, a lower price, and access to master’s-level clinicians. You could find doctoral-level clinicians with ReGain, but you’ll pay a premium fee for their services. 

The Bottom Line

HealthSapiens’ online therapy options are both more affordable and accessible than many of its competitors. It offers multiple communication modalities and 24/7 access to services for a weekly fee. Although it doesn’t offer group, counseling, or family therapy, it is a strong contender for individual therapy in the e-therapy market. To fully take advantage of these services, you can schedule multiple sessions per week for less than $50 a session. Plus, you can switch therapists or cancel at any time without penalty.  

Frequently Asked Questions
Why is HealthSapiens so affordable?
-
+
HealthSapiens is affordable because it provides a service directly to you as the client without using a government or insurance intermediary. This cuts down the cost, allowing for more affordable therapy.
How often can I speak with a HealthSapiens therapist?
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As often as you need! HealthSapiens therapists are available 24 hours a day and seven days a week. Customize sessions that suit your individual needs.
How much does HealthSapiens cost?
-
+
You’ll pay less than $50 per week for therapy services, billed as $197 per month.This is far more affordable than your average counseling service. Note that the cost is per week, not per counseling session, making it even more affordable if you’re planning on having multiple sessions per week.
Crystal is a former therapist turned writer and dating advice columnist and dating writer for Top10. She is the author of the Heart of Madison romance series, while her non-fiction work has appeared in such well-recognized lifestyle publications as Medium, Elephant Journal, Elite Daily, The Urban Howl, and The Good Men Project.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

HealthSapiens customer reviews

Based on 39 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

1 years ago

I love Health Sapien because I can get advice while at home and safe social distancing.

1 years ago

Because they have good service and it a good value for money, and they are innovative too and has good quality

2 years ago

Its for my daughters and is very good for her. Its very helpful for her life. So I'm happy with how it's worked out

2 years ago

I like the services that this app provides, with the situation that we are living today this app it's good for us.

2 years ago

I like health sapien because it's accessible to my doctors in my network and it's super affordable.

2 years ago

Different options and variety of choices to choose from. I like how easy to read the registration for therapists is and easy to navigate to the direction you are trying to go.

2 years ago

So far service from this platform as been most useful to me, I have had access to the best using this platform

1 years ago

I am overall satisfied with Health Sapiens, they provide quality service for most average consumers, with few negatives.

1 years ago

Good information for all the questions and great way to explain the issues I was dealing with

1 years ago

It's a service I've used several times in the past year, it works great and it's also very user-friendly

1 years ago

I loved their services, they have got such a supporting therapist base, I found this service to be very useful and affordable

1 years ago

I like the brand because I feel they are trust worthy and dedicated. These are qualities needed in any therapist, especially online

1 years ago

The process was relatively easy, but I think that the actual care received was a little less than what I've grown to expect from in-person therapy.

1 years ago

Useful for the information that I needed. Easy to understand when using. Made me feel comfortable.

1 years ago

Great as I was able to discuss everything that I needed because the the therapy session was very long and detailed.

1 years ago

It's a revolutionary way for people struggling with life issues to get the help they need at reasonable rates.

1 years ago

They are a really good service that keeps me mentally sound from my home they care alot about the people they service

1 years ago

Subscription based, access to doctors. Save money and support healthcare anywhere

2 years ago

i had a good experience with this platform good customer service ..good therapist... and easy to understand how to use it

2 years ago

Works great during awkward and normal times. Very useful and helpful now that the pandemic is still going. Only possible problem is that it freezes sometimes, but that's probably just my internet.