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HealthSapiens Online Therapy Review (2024)

Accessible and affordable home counseling
By Crystal JacksonBy Crystal Jackson -
Last Updated: Mar 28, 2023
27 reviews
by
logo-HEALTHSAPIENS
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Price
$49.25/week, billed monthly
Modes of communication
Video, phone, message, live chat, in-person therapy
Accreditation
Master’s-level practitioners with state licensure

Our Verdict

Is HealthSapiens Worth It?

HealthSapiens, founded in 2006, offers state-licensed online and in-person counseling services. This site offers one-on-one therapy at a fraction of the cost of traditional counseling, and you’ll pay less than $50 a week for one session or more. Its 24/7 access makes it a highly accessible, affordable online therapy that cuts out the intermediary to provide direct care. Individual counseling at home has never been easier.

Price
$49.25/week, billed monthly
Modes of communication
Video, phone, message, live chat, in-person therapy
Accreditation
Master’s-level practitioners with state licensure

HealthSapiens at a Glance

8.5
Editorial Score

Affordability

Under $50 per session, billed monthly
8.7

Therapist Network

Matching service, master-level counselors, licensed & variety of specialties
8.5

User Access

Available in all 50 states, insurance not needed
8.5

Communication Tools

Phone, video, chat & messaging, available 24/7
8.0

Customer Support

Switch therapist any time, customer care 24/7 phone line, email & contact form
9.0

HealthSapiens Pros & Cons

PROS

Affordable session fees
24/7 access to online therapy
Switch therapists at any time

CONS

No family or couples counseling
No medication management

Top HealthSapiens Reviews

KB
Karl Bauman
A Lifesaver for My Husband's Stomach Ache: HealthSapiens Review
I am delighted to share my incredible experience with HealthSapiens, as they truly saved the day for my husband and me. My husband had been suffering from a severe stomach ache, and we were dreading the thought of spending our weekend at a crowded doctor's office. Little did we know that HealthSapiens would turn out to be our hero in distress. From the moment we reached out to HealthSapiens for help, their dedication and expertise were evident. The process was incredibly convenient and hassle-free. With just a few clicks, we gained access to highly qualified healthcare professionals who were ready to assist us. We were amazed by the simplicity and speed of the entire process. Within minutes, my husband was connected with a knowledgeable doctor through a video call. The doctor was empathetic, understanding, and displayed an impressive level of medical expertise. He carefully listened to my husband's symptoms and asked relevant questions to gather a comprehensive understanding of the situation. The doctor's ability to diagnose and provide guidance remotely was truly remarkable. Not only did HealthSapiens save us from the hassle of scheduling and waiting for a doctor's appointment, but they also provided valuable medical advice and treatment options. The doctor reassured us by explaining the possible causes of the stomach ache and recommended a personalized treatment plan. He even prescribed medication to alleviate the discomfort, which we could conveniently pick up from our local pharmacy. The seamless and efficient service offered by HealthSapiens truly exceeded our expectations. The convenience of accessing quality healthcare from the comfort of our own home was an absolute game-changer. It saved us both time and money, and more importantly, it brought much-needed relief to my husband's suffering. We were deeply impressed by the professionalism and care exhibited by the entire HealthSapiens team. Their commitment to patient well-being is commendable. They went above and beyond to ensure my husband received the help he needed promptly, without compromising on the quality of care. Thanks to HealthSapiens, what could have been a ruined weekend turned into a swift recovery and an opportunity to spend quality time together. We are immensely grateful for the exceptional service they provided and highly recommend their platform to anyone in need of reliable healthcare assistance. In summary, HealthSapiens is a true lifesaver. Their dedication, convenience, and commitment to patient care make them a cut above the rest. If you're looking for a solution that combines top-notch medical expertise with unparalleled convenience, look no further than HealthSapiens. Trust me; you won't be disappointed.
Jason Kerry
Called at Midnight and the doctor was…
Called at Midnight and the doctor was with us for a video consultation within 5 minutes. Highly recommend their service
Alfred K. Martin
I heard about Health Sapiens from my…
I heard about Health Sapiens from my neighbors and I got signed up. I would recommend it.
See all HealthSapiens reviews

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HealthSapiens HealthSapiens Visit Site

Overview

HealthSapiens counselors are professionally licensed by state boards and possess a minimum of a master’s degree in mental health. The rigorous application process requires that applicants be US residents, licensed in good standing, with a minimum of one year of experience working with adults or teenagers. 

Mental health counselors of all backgrounds are accepted, but HealthSapiens does not accept school counselors, addiction counselors, registered nurses, religious counselors, or life coaches. State licensure may include LCSW, LCMFT, LCPC, LMHC, and others depending on state requirements. An interview process is required, and further training completes the process for HealthSapiens counselors.

HealthSapiens Specialties and Areas of Expertise

HealthSapiens therapy offers individual counseling to fit a wide variety of mental health concerns including, but not limited to, the following.

  • Anxiety
  • Bulimia
  • Depression
  • Grief/Loss
  • Insomnia/Trouble Sleeping
  • Mood Disorders
  • Obsessive-Compulsive Disorder
  • Post Traumatic Stress Disorder
  • Relationship Issues
  • Stress
  • Substance Abuse
  • Teen/Parenting Issues

How to Get Started with HealthSapiens

Signing up

Signing up for an account is quick and easy. Provide your email address, first and last name, and a credit card number to complete your registration. Once you’ve paid your monthly fee, you can be connected with a counselor on the same day. No screening questions were asked to preclude participation in the program.

Getting matched with a counselor

To get matched with a therapist, you can call the HealthSapiens counseling line and speak to a care coordinator about your needs. You’ll be connected to a qualified counselor in your area by phone, video, or email. If you develop a rapport with the therapist that was selected for you, you can request that same therapist in the future as a favorite. Otherwise, each time you call in, you’ll be directed to a different available therapist. 

You’re not able to select your therapist using filters for specialty, pricing, or rating, but you can ask for therapists trained to meet your specific needs. There is no information available indicating how a client could block or unblock a therapist, and there are no rating systems for individual counselors. However, there are customer reviews on the website detailing client experiences with HealthSapiens.

Booking sessions 

You can book a session by calling the counseling line, which is available 24 hours a day, seven days a week. You can choose the type of session you prefer, whether it’s a video call, phone call, text, online chat, or an in-person session, and you can cancel at any time. Simply reschedule your appointment. There are no fees or penalties for canceling a session. You will be billed monthly regardless of your weekly attendance in sessions. 

HealthSapiens doesn’t have a per-session or per-hour fee. You pay your flat rate for as many sessions as you need. If the therapist you’ve booked isn’t a good match, you’ll be able to start with another therapist without an additional fee or penalty. 

Confidentiality and Privacy 

HealthSapiens requires that their counseling and medical professionals be HIPAA compliant. All records are kept on an encrypted database, and both encryption and passwords are used to safeguard your e-therapy sessions. Usage of site cookies is not linked to personally identifying information, per the Terms of Service.

HealthSapiens App

HealthSapiens therapy is not available by mobile app. 

HealthSapiens Customer Support

Support is available through the Health Sapiens corporate office from 9am-6pm (EST) Monday through Friday. Health consultations are available 24/7 by calling 1-888-572-7436. Wait times to speak to a representative are minimal to none. Representatives are friendly, efficient, and happy to guide you through the process of navigating counseling services. 

You can also utilize the provider’s online Contact Form for assistance. You’ll receive a response no later than the following business day. 

HealthSapiens mental health services are available 24/7 by email, phone, chat, and video services. The Terms and Services on the site provides detailed information regarding company policies, and the FAQ page addresses many of the most common concerns. 

HealthSapiens Pricing

Health Sapiens therapy costs $49.25 each week, billed monthly at $197. This includes video, phone, text, online chat, email, and in-office sessions. This amount is per week, not per session. This allows clients to take advantage of multiple sessions at an affordable rate. 

Type of Plan
What’s Included
Cost per week
Cost per month

Telehealth Counseling Plan

Video sessions, phone sessions, text, email, online chat, in-office sessions, 24/7 access to master’s-level mental health clinicians

$49.25

$197

Is HealthSapiens Covered by Insurance? 

HealthSapiens is not covered by insurance. However, check with your provider to see if you qualify for full or partial reimbursement for sessions.

HealthSapiens Alternatives

HealthSapiens is one of many online mental health providers catering to a market that is demanding more accessibility for healthcare services. Amwell and Online-therapy.com are also comparable online therapy providers.


HealthSapiens
Amwell
Online-therapy.com

Cost per Session

$49.25 (per week, regardless of number of sessions)

$99

$39.95

Modes of Communication

Video, phone, message, live chat, in-office

Live chat, video

Video, phone, text

Accreditation

Master’s-level practitioners

Master’s- and doctoral-level practitioners

Master’s-level practitioners

Accepts Insurance

No

Yes

No

24/7 Access

Yes

Yes

Yes

HealthSapiens HealthSapiens Visit Site

HealthSapiens vs. Amwell

Amwell offers doctoral level-trained therapists in addition to master’s-level professionals, but it’s also twice the cost of HealthSapien’s services. While Amwell has the advantage of accepting insurance, HealthSapiens offers more modes of communication to make mental health both affordable and accessible. 

HealthSapiens vs. Online-therapy.com

Online-therapy.com seems to have an advantage over HealthSapiens in terms of affordability until you take a closer look. The starting plan for Online-therapy.com only includes messaging and does not offer video, phone, or text options at the lowest rate. While both provide 24/7 access, HealthSapiens offers more contact options at a better price.

Bottom Line

HealthSapiens’ online therapy options are both more affordable and accessible than many of its competitors. It offers multiple communication modalities and 24/7 access to services for a weekly fee. Although it doesn’t offer group, counseling, or family therapy, it is a strong contender for individual therapy in the e-therapy market. To fully take advantage of these services, you can schedule multiple sessions per week for less than $50 a session. Plus, you can switch therapists or cancel at any time without penalty.

Frequently Asked Questions
Why is HealthSapiens so affordable?+-

HealthSapiens is affordable because it provides a service directly to you as the client without using a government or insurance intermediary. This cuts down the cost, allowing for more affordable therapy.

How often can I speak with a HealthSapiens therapist?+-

As often as you need! HealthSapiens therapists are available 24 hours a day and seven days a week. Customize sessions that suit your individual needs.

How much does HealthSapiens cost?+-

You’ll pay less than $50 per week for therapy services, billed as $197 per month.This is far more affordable than your average counseling service. Note that the cost is per week, not per counseling session, making it even more affordable if you’re planning on having multiple sessions per week.

Crystal is a dating writer for Top10.com. She is a former therapist turned writer and dating advice columnist. She is the author of the Heart of Madison romance series, while her non-fiction work has appeared in such well-recognized lifestyle publications as Medium, Elephant Journal, Elite Daily, The Urban Howl, and The Good Men Project.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

HealthSapiens reviews

Average • Reviews 27
on
Excellent
41%
Great
0%
Average
0%
Poor
0%
Bad
59%
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KB
Karl Bauman
1 year ago
A Lifesaver for My Husband's Stomach Ache: HealthSapiens Review
I am delighted to share my incredible experience with HealthSapiens, as they truly saved the day for my husband and me. My husband had been suffering from a severe stomach ache, and we were dreading the thought of spending our weekend at a crowded doctor's office. Little did we know that HealthSapiens would turn out to be our hero in distress. From the moment we reached out to HealthSapiens for help, their dedication and expertise were evident. The process was incredibly convenient and hassle-free. With just a few clicks, we gained access to highly qualified healthcare professionals who were ready to assist us. We were amazed by the simplicity and speed of the entire process. Within minutes, my husband was connected with a knowledgeable doctor through a video call. The doctor was empathetic, understanding, and displayed an impressive level of medical expertise. He carefully listened to my husband's symptoms and asked relevant questions to gather a comprehensive understanding of the situation. The doctor's ability to diagnose and provide guidance remotely was truly remarkable. Not only did HealthSapiens save us from the hassle of scheduling and waiting for a doctor's appointment, but they also provided valuable medical advice and treatment options. The doctor reassured us by explaining the possible causes of the stomach ache and recommended a personalized treatment plan. He even prescribed medication to alleviate the discomfort, which we could conveniently pick up from our local pharmacy. The seamless and efficient service offered by HealthSapiens truly exceeded our expectations. The convenience of accessing quality healthcare from the comfort of our own home was an absolute game-changer. It saved us both time and money, and more importantly, it brought much-needed relief to my husband's suffering. We were deeply impressed by the professionalism and care exhibited by the entire HealthSapiens team. Their commitment to patient well-being is commendable. They went above and beyond to ensure my husband received the help he needed promptly, without compromising on the quality of care. Thanks to HealthSapiens, what could have been a ruined weekend turned into a swift recovery and an opportunity to spend quality time together. We are immensely grateful for the exceptional service they provided and highly recommend their platform to anyone in need of reliable healthcare assistance. In summary, HealthSapiens is a true lifesaver. Their dedication, convenience, and commitment to patient care make them a cut above the rest. If you're looking for a solution that combines top-notch medical expertise with unparalleled convenience, look no further than HealthSapiens. Trust me; you won't be disappointed.
Jason Kerry
2 years ago
Called at Midnight and the doctor was…
Called at Midnight and the doctor was with us for a video consultation within 5 minutes. Highly recommend their service
Alfred K. Martin
2 years ago
I heard about Health Sapiens from my…
I heard about Health Sapiens from my neighbors and I got signed up. I would recommend it.
CB
Chris B
3 years ago
For towns like that I live in
For towns like that I live in, without a single doctor in the whole neighborhood, these guys are the true savior!

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