DoorDash Review

Scott Hirsch

In a Nutshell

“The service was flawless,” raves the Washington Post in a review of DoorDash’s delivery service. “Not a single grain of sushi rice out of place,” they add. Chalk that up to DoorDash’s 530,000-plus “dashers,” the delivery drivers who whisk meals from local restaurants to customers’ doors with an emphasis on speed and precision.

pros

  • Schedule group orders in advance for parties or meetings
  • Real-time delivery tracking on your phone
  • “Dasher Pay Model” for drivers increases speed and quality

cons

  • Additional fees can vary by restaurant
  • Extra charges may apply if you don’t meet a minimum subtotal

DoorDash DoorDash Visit Site

Ideal For

  • Singles and urban professionals living in large cities

  • Busy employees and parents on tight schedules

  • Meeting planners who need to feed medium-sized groups

Overview

DoorDash, which connects hungry customers to eateries in their area for easy delivery, is partnered with more than 300,000 restaurants across 850 cities. Scroll through the options available and you’ll find a veritable encyclopedia of cuisines, from local sushi restaurants and boutique bakeries, to national chains like Chipotle and Cheesecake Factory. And since DoorDash is simply the go-between for customers and their favorite restaurants, the company leaves the cooking to the pros and puts its focus on connecting customers to their favorite spots, and on meeting the needs of our busy society with pre-scheduled orders, group ordering functions, and speedy deliveries that ensure the food is as piping-hot when it arrives as it was when it left the kitchen.

What’s Unique About DoorDash?

DoorDash understands the needs of today’s modern urban eater. Career, family, and lack of cooking skills are just a few of the reasons that more and more people today rely on delivery services, and DoorDash steps in by offering customizable delivery services that cater to busy schedules. For example, customers who are hosting guests, holding office meetings, or planning their family dinner while it’s still lunch can schedule their orders in advance. Groups can order through a collective order cart, taking the stress off of making a last-minute order and leaving more breathing room for other priorities.

And since it leaves the actual cooking to the professionals, DoorDash puts all of its emphasis on the delivery process. This means that customers can expect speedy, reliable deliveries with food packaged just as the chef envisioned. DashDoor also offers real-time tracking so customers can know exactly where their food is and when it will arrive.

Additionally, the company goes by a Dasher Pay Model, which ensures its delivery drivers a certain amount for each delivery. Customers are free to tip what they want, and if their tip doesn’t meet the amount the driver has been promised, DoorDash will make up the difference. This guarantee ensures that drivers are well-paid, thereby increasing delivery efficiency and overall customer experience.

How It Works

Sign-up

DoorDash works similarly to most other on-demand apps. Sign-up is free and easy; you can sign in through Facebook or by email. DoorDash can be used on a web browser as well as its app.

Finding food

Type the address of your desired delivery location into the app or website and your restaurant options will pop up. You can use search filters such as cuisine, price, vegetarian-friendly restaurants, and rating to help you narrow down your choices. If you want to add special instructions to your order, use the Preferences section under the Extra Instructions box of each individual menu item.

Payment

Payment is done through credit card. Simply enter your credit card into your account profile, which can store your information for future use. You can tip the driver by entering the amount into your order before submitting.

Dash Pass

Users in select cities can opt for a Dash Pass, a subscriber service that offers incentives such as free delivery and lower service fees for orders over $15. If the Dash Pass is available in your city, you can use the Dash Pass search tab to find restaurants that apply, or else look for the Dash Pass checkmark next to the individual restaurant listing. The Dash Pass costs $9.99 per month and can be canceled at any time.

Real-time delivery tracking

DoorDash offers delivery status and live-tracking inside of the app. To check the status of your order, go to the Orders tab which will list either Confirmed, At the Restaurant, or On its Way. If your food is on its way, a live map will appear showing your driver’s location. You can also text or call your driver directly through the contact tabs beneath your order status.

Meal Options

Your options will obviously vary by your location. But to give you a taste of what may be available, we entered a few random addresses into the search bar for cities across the country. These results are not meant to be representative, as the specific address, time of day, and other variables will affect the results. But here is a sample of some of the results that came up:

Pricing

DoorDash is free to sign up and costs will depend on your orders. The restaurants themselves run the gamut from casual sandwich shops to upscale eateries, so food preferences, location, and other variables can influence the money each individual might spend using the service. Keep in mind that fees apply to some restaurants and vary from case to case. The Door Dash subscription, which is only available in select cities, costs $9.99 per month and includes free delivery and further discounts.

DoorDash DoorDash Visit Site

Help & Support

Both the DoorDash website and app have extensive support pages and FAQs. For immediate issues such as a missing delivery, there’s a Self Help tool in the app that provides the quickest route to reporting and resolving urgent problems.

Bottom Line

DoorDash, an on-demand delivery service that connects customers to an array of restaurants throughout their city, leaves the cooking to the pros and focuses on what it does best: quick and reliable deliveries. It currently operates in 850 cities and is partnered with more than 300,000 restaurants, from boutique bakeries to local pizzerias and national chains like Chipotle and Cheesecake Factory. Both their app and website feature easy searching, filters by cuisine, price, and rating, as well as live delivery tracking. Other highlights, such as collective carts for group orders, and options for pre-scheduled deliveries, answer the needs of the modern schedule. DoorDash is an ideal service for urban-professionals, students, busy office workers, and parents alike.

Scott has worked as a writer, editor, and researcher for top tech companies, including Groupon . Over the last decade he has covered stories in emerging tech, consumer trends, medical and wellness technology, media, science, and culture, and has contributed articles to non-profit and social awareness organizations. Scott was born and raised in Chicago and has a deep love for its people, culture, and architecture. His work has appeared both online and in print.

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25 Oct 2020

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