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Alarm New England Review

10 people say

Ease of use

Brand satisfaction

Value for money

Service quality

10 reviews
Top10.com StaffByTop10.com StaffApr. 29, 2019

In a Nutshell

Alarm New England offers top-quality security systems for homes and businesses. From its 3 security packages, the Smartphone Control package is the most popular, giving customers 24/7 cellular monitoring and more. In addition to professional grade security products and monitoring, Alarm New England offers a 100-day money back guarantee, which means that if you’re not satisfied with the system within 100 days, you get a full refund.

pros

  • Fastest-in-the-industry response time
  • 100-day money-back guarantee
  • No upfront costs to upgrade

cons

  • Only services New England
  • Price quote session required for price

Alarm New England Alarm New England Visit Site

Alarm New England system

Ideal For 

  • Homes and businesses located in New England
  • People who want smartphone control of their security systems

Why Choose Alarm New England

Alarm New England is a family-owned home protection company, and it focuses solely on residences and businesses in the area. When you use Alarm New England, you don’t have to worry that the company’s resources will be stretched too thin; rather than focusing on the entire country, New England is its priority. 

As for the security system, it’s fully scalable and suitable for 1-bedroom apartments, large homes, retail shops, restaurants, and more. Installation is easy, and there are 3 different plans, so you can choose the one that’s suitable for you. Products are professional grade as is the 24/7 monitoring system, so even while you’re sleeping you can rest assured that the company’s central monitoring system is keeping you safe.

Features

Alarm New England uses Honeywell products and offers 3 security packages: Standard, Smartphone Control (the most popular), and Video and Automation. There are 2 ways you can pay for each package: contract (6 months, locks in your monthly rate) and month-to-month. 

While each package differs slightly, the basic security system comes with:

  • Professional grade products — All products come with a 1-year warranty for parts and labor and connect to the central monitoring station via landline, wifi, and cellular communication paths. 
  • 24/7 professional security monitoring — Alarm New England has a monitoring station in Rocky Hill, CT that operates 24/7 and receives, analyzes, and responds to any alarms. Service dispatches include police, fire, and emergency medical teams.
  • Free lifetime phone support
  • Portability
  • 100 Safe Nights Guarantee — If you’re not satisfied with the system during the first 100 days after your purchase, you can return the products and get a full refund.
  • Free 2-day shipping
  • Yard signs and stickers

What’s Unique About Alarm New England?

Alarm New England offers professional grade security products that are easy to install and use. So while you’re getting a highly sophisticated security product, you’ll be able to easily maintain it and monitor no matter how tech-savvy you are. 

What’s more, the company offers a 100-day money-back guarantee—a full refund if you’re not satisfied within 100 days of your purchase—so the worst that can happen is that you waste some time with a new system. The best that can happen is that you get state-of-the-art protection and continual peace of mind. 

Pricing

Standard Package
Smartphone Control Package
Video and Automation Package
$24.99 per month
$34.99 per month
$44.99 per month
  • Professional-grade products
  • Professional security monitoring
Turn your smartphone into a remote control for your home
Full-featured control and automation

Security Services

Alarm New England offers 3 security packages: Standard, Smartphone Control, and Video and Automation.

The Standard package comes with the features mentioned in the above features section.

The Smartphone Control package comes with all of the above, plus the following:

  • 24/7 cellular monitoring
  • Crash and smash protection
  • Push and email notifications
  • Smartphone control
  • Remote arm and disarm
  • Location-based control

Alarm New England’s 3rd package, Video and Automation, offers all of the features listed above, plus:

  • Smart home automation
  • Live video streaming
  • 7-day video storage
  • Motion detection alerts
  • Infrared night vision

If you’re not sure which system is best for you, you can speak with a customer service representative, who can assess your situation and help you make the best decision. To give you an idea, however, people living in 1-bedroom apartments probably won’t need the Video and Automation package; on the other hand, restaurants in which staff and customers are constantly coming and going would do well with live video streaming and motion detection alerts.

Mobile Readiness

Alarm New England alerts

The most popular package from Alarm New England is its Smartphone Control package, which allows you to monitor your home via the Total Connect 2.0 app. Included in smartphone control is remote arm and disarm, which allows you to activate or deactivate your security system from your mobile. You can also use your phone to adjust the thermostat, turn off the lights, and more. Even people living in small apartments sometimes opt for this package because it is simply so convenient. 

Help & Support

Alarm New England has a customer support team available by phone to give more information and free price quotes; you can also schedule a 15-minute session online, during which the company’s experts will assess your security needs and give you a price quote. Once you purchase a system, you’ll have lifetime access to the Alarm New England support team, from installation throughout the entire duration of use.

Bottom line

Alarm New England serves the New England area and offers high grade security systems for homes and businesses. Whether you live in a 1-bedroom apartment, 6-room mansion, or operate a 2-level retail store, Alarm New England can offer you a customized price quote and comprehensive security package to suit your needs. 

Alarm New England Alarm New England Visit Site

About Alarm New England

Alarm New England is a family business that enjoys serving families, and it’s been operating in New England for 46 years. The company currently protects over 27,000 locations in Massachusetts, Connecticut, and Rhode Island. It’s rated A+ in the Better Business Bureau.

Phone

857-445-4010

Top10.com StaffByTop10.com StaffJun. 18, 2019
Our editorial staff is comprised of writers who are passionate about the world of secutiry technology. We specialize in simplifying the process of choosing the right home security system for your needs.

Alarm New England customer reviews

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Top reviews

B******y, RI
a month ago

Ease of use

Brand satisfaction

Value for money

Service quality

They are amazing their company is amazing. Their service for my home has been fantastic and we have had few issues.

C***s, NY
4 months ago

This brand is really awesome. the service they provide is best quality for our summer home in New England. They're very convenient for fitting our needs.

F***C, RI
4 months ago

They have provided great service without any problems. Customer service has prompt and helpful when I have contacted them.

R***e, CT
5 months ago

I don't have too much to say about them. We haven't had any issues since signing up with them.

K****a, CT
2 months ago

They are a bit on the expensive side but not so bad for a business. They have great customer service if you have any issues.

T***R, MA
5 months ago

Good service and after sale team is great. Very helpful on the phone and details 9n how to se8up

L****n, MA
4 months ago

I do like this brand, it is reliable and does fit my needs as an alarm system. The only down fall is the price and customer service but it is tolerable.

P***S, CT
3 months ago

Always heard positive things about it, never heard of any problems by anyone else. Great customer service too.

F******c, MA
4 months ago

I do not know how to use certain features. The alarm makes random noises sometimes at night.

J***N, MA
3 months ago

They have a decent customer service with a reliable product but the speed is somewhat slow

10 reviews