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SimpliSafe Home Security Review (2023)

Comprehensive and customizable security for your home

9.3
excellent
Barry Stingmore

In a Nutshell

SimpliSafe offers comprehensive and customizable solutions for securing your home. The company offers a wide range of devices to lock your home against intruders and monitor for fire, flooding, or other costly damage. SimpliSafe devices are easy to use and can be controlled via WiFi or cellular networks. Plus, SimpliSafe offers 24/7 monitoring to respond to alarms.

pros

  • Works over WiFi and cellular networks
  • Customize your security devices
  • 24/7 monitoring

cons

  • All devices require base station
  • Limited smart home integrations

SimpliSafe SimpliSafe Visit Site

SimpliSafe Features and Highlights

SimpliSafe’s home security system is designed to offer you simplicity and the confidence that you can rely on it’s performance at all times. It works on the principle of redundancy, whereby a duplicate device will step in if another fails.

Base Station

All SimpliSafe home security systems rely on a base station device. This device coordinates all of your sensors and transmits data to SimpliSafe’s monitoring center. It also has a built-in siren to warn you of a break-in.

Importantly, if your power or WiFi system goes down, the base station can still communicate over cellular networks. And if you live in a rural area and have patchy cell signal, you can choose to operate your SimpliSafe security system over your WiFi network.

Customizable Security Systems

One of the best things about SimpliSafe is that you have the freedom to build a completely custom security system for your home. All systems include a base station and wireless keypad, but you can purchase motion detectors, cameras, and other sensors on an a la carte basis.

Of course, SimpliSafe also has packages available to suit homes of different sizes. This makes it easy to protect your home if you’re not exactly sure what you want at first. You can always add more devices to your system later.

SimpliSafe Equipment & Products

Home Security Systems

The base station and the wireless keypad together allow you to coordinate all of your sensors and arm and disarm your system. You can purchase a wide range of sensors to go with those two core devices, including motion detectors, hazard sensors, glass-break sensors, entry sensors, and more.

SimpliSafe has done an excellent job designing these sensors, and some of them are really innovative. For example, the entry sensors use magnets to detect when a door or window is opened. The two pieces of the sensor can be up to 2 inches apart, allowing it to be used on almost any door or window.

Home Security Cameras 

SimpliSafe offers indoor and outdoor cameras as well as a video doorbell. The indoor camera offers a 120° field of vision and sends an alert whenever motion is detected. You can start recording on-demand with a tap on your phone, but the camera won’t automatically record whenever motion is detected.


SimpliSafe Home Security Equipment & Products

The outdoor camera is packed with features, including two-way audio, a spotlight, and a siren so you can warn away would-be intruders. The rechargeable battery lasts up to six months and charges in just five hours. Note that it’s only rated to work in temperatures down to -4°F.

All SimpliSafe cameras require WiFi. The indoor camera costs $99, the outdoor camera costs $169.99, and the video doorbell costs $169.

Life Safety Alarms

SimpliSafe offers a small panic button that you can keep in your pocket or leave in a busy area of your home. The button can send audible or silent alerts to SimpliSafe’s monitoring center so they can dispatch the police. In addition, you can customize the button for medical alerts so that SimpliSafe knows to dispatch an ambulance. Each panic button costs $19.99.

SimpliSafe Home Security Equipment & Products

You can also purchase a 105dB siren, which will activate anytime a break-in is detected. It’s almost too loud, but that’s a good thing if you’re trying to scare off a burglar or alert the neighborhood. The siren costs $59.99.

Smart Home Automation

SimpliSafe integrates with smart home devices such as Amazon Alexa and Google Home. You can use these voice assistants to arm your security system, lock your doors, or switch between home and away modes. You must pay for 24/7 monitoring to enable these integrations.


SimpliSafe Home Security Equipment & Products


While this is useful, SimpliSafe isn’t as well-integrated with smart home systems as we’d like to see. It can only communicate with devices over WiFi, not Bluetooth, and it doesn’t accommodate 5G signals or work with Apple Home Kit. In addition, you can’t configure your SimpliSafe system to turn on the lights when you unlock the door, for example.

SimpliSafe Plans - Packages & Pricing

SimpliSafe offers packages ranging in price from $196 to $404, or you can build your own system starting from $150. There are no installation fees, but 24/7 monitoring requires a subscription that costs $28 per month.


The Haven

The Knox

The Hearth

The Essentials

The Foundation

Price

$403.89

$371.90

$311.93

$219.96

$195.97

Installation Fee

None

None

None

None

None

Mobile Access

With monitoring plan

With monitoring plan

With monitoring plan

With monitoring plan

With monitoring plan

Professional 24/7 monitoring

$27.90 per month

$27.90 per month

$27.90 per month

$27.90 per month

$27.90 per month

Smart Home Integration

With monitoring plan

With monitoring plan

With monitoring plan

With monitoring plan

With monitoring plan

Video Surveillance

X

X

X

X

X

Entry, smoke, and CO detection

Medical pendant support

X

X

X

X

SimpliSafe Services

SimpliSafe offers several different packages of sensors to suit any size home. All home security systems include a base station and wireless keypad, and you can add sensors and cameras as needed. SimpliSafe also includes a free yard sign to warn away potential intruders.

Monitoring

SimpliSafe has multiple monitoring centers across the US, so you’re protected even if one center goes down. It uses a system of confirmed alerts, where the alarm signal will continue to transmit until the monitoring center confirms they’ve received it. 

When the alarm activates, the monitoring center examines live video footage to verify the alert. 

SimpliSafe will then dispatch police, fire, or emergency medical services depending on the alarm, and will call you, and call or text any other people named on your plan. 

SimpliSafe Home Security Mobile

SimpliSafe App

SimpliSafe offers a mobile app for iOS and Android, but you must be signed up for 24/7 monitoring to use it. The app allows you to arm or disarm your security system, or lock or unlock your door if you have a SimpliSafe smart lock. If you have cameras installed around your home, the app enables you to watch and record live video. 


SimpliSafe Home Security Mobile App

Mobile Alerts

Any time an alert is triggered from one of your sensors, you receive a push notification on your phone. You can also view a timeline of all triggered alerts through the SimpliSafe mobile app.

SimpliSafe Installation

You can install the SimpliSafe system yourself, and it’s extremely easy to do so. The base station must be plugged in, but all other devices are wireless. Each device comes with clear instructions about how to position it and how to connect it to your base station. Installing a base station, keypad, and several motion sensors takes less than 30 minutes, and no DIY skills are necessary.

If you need help installing your system, professional installation by a SimpliSafe technician costs $99.

SimpliSafe Contracts and Warranties

SimpliSafe does not require a contract. In fact, there are no ongoing costs if you choose not to sign up for 24/7 monitoring, although this service is required to use the app and smart home integrations.

If you do sign up for 24/7 monitoring, you can cancel at any time by calling SimpliSafe. The call only takes a few minutes.

If you try out SimpliSafe and aren’t satisfied, you can return your devices within 60 days for a full refund. All SimpliSafe equipment comes with a one-year warranty.

SimpliSafe Support & Customer Service

SimpliSafe offers customer support by phone, email, and live chat. Phone support is available from 8am-12am (ET), seven days a week, and live chat support is available from 9am-9pm, seven days a week. We got in touch by live chat and it took less than a minute to be connected to a representative.

SimpliSafe also has a detailed online knowledge base. You can find details about each individual device, as well as installation instructions and tips for troubleshooting your security system. SimpliSafe does not have a security blog.

How Does SimpliSafe Compare to Other Home Security Services?


SimpliSafe

Vivint

Ring

ADT

Cove

Best for

Customizable security packages

High-tech security devices

Security cameras

Smart home features

DIY home security systems

Price per Month

$27.90

From $19.99

From $3

Pricing by quote

From $18

Money-back guarantee

60 days

3 days

30 days

60 days

60 days

Warranty

1 year

120 days

1 year

3 years

1 year

Mobile

iOS, Android

iOS, Android

iOS, Android

iOS, Android

iOS,  Android

SimpliSafe vs Vivint

Vivint offers a range of high-tech devices that rivals SimpliSafe’s offerings. In particular, Vivint has a wider range of camera options and offers a secure hard drive so you can store your own video recordings. Vivint only has a 3-day money-back guarantee, but your contract is prorated if you cancel early.

SimpliSafe vs Ring

Ring can be a good option if you only want security cameras rather than a full-fledged home security system. The company offers a wide range of indoor and outdoor cameras, and plans start at just $3 per month for one camera. Ring’s plans for 24/7 alarm monitoring start at $20 per month.

SimpliSafe vs ADT

Similarly to SimpliSafe, ADT offers a comprehensive selection of home security devices. One major difference is that all ADT systems are professionally installed. Another is that ADT offers a range of smart home features that enable you to set up automations and integrate your home’s other smart devices.

SimpliSafe vs Cove

Cove takes the customization options available from SimpliSafe to the next level. At Cove, you choose a selection of sensors and monitoring devices on an a la carte basis, then choose the level of monitoring you want. Cove is a great option if you want to design your own security system, but if you prefer a pre-designed package, it will feel less user-friendly than SimpliSafe.

The Bottom Line

SimpliSafe offers comprehensive home security systems and the flexibility you need to build a system that’s tailored to your home. The company alarm devices are impressively innovative and you get the security of 24/7 monitoring. On top of that, SimpliSafe’s system utilizes both WiFi and cellular networks, so it will still work in the event of a WiFi outage.

Overall, SimpliSafe isn’t the cheapest home security option, but its prices are competitive and the company delivers good value for money.

Frequently Asked Questions
How much does SimpliSafe cost monthly?
-
+
SimpliSafe 24/7 monitoring costs $27.90 per month. The monitoring service is optional and you can cancel anytime.
Who owns SimpliSafe?
-
+
SimpliSafe is owned by private equity firm Hellman & Friedman.
Is SimpliSafe worth the money?
-
+
SimpliSafe offers customizable home security systems with innovative sensors to protect against burglary, flooding, and fires. It also offers 24/7 monitoring at a reasonable price.
Who is the SimpliSafe guy?
-
+
The SimpliSafe burglar Robbert Larson is played by actor Peter Davis.
How does SimpliSafe work without WiFi?
-
+
The SimpliSafe base station has a cellular network connection, enabling it to send alerts even if your WiFi network is down.
Barry is a veteran who has served as a front-line officer for 10 years. Responding to hundreds of residential burglary incidents during his career, he has built up a wealth of experience surveying crime scenes and delivering crime prevention advice.

SimpliSafe customer reviews

Based on 40 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

1 years ago

I am very pleased with my product and performance from SimpliSafe. I would recommend it to someone else.

1 years ago

Simple safe offers one of the best security system. Its innovative, trustworthy and simply safe to use

1 years ago

It works and is very easy to use. And its connected to my phone for use. I highly recommend

1 years ago

They are a great alarm company. Great customer service and very quick to call with alarms.

1 years ago

"SimpliSafe "plays a major role in my life. This company gives the assurance of not worrying about the safety of my family when I am out of town away from my family.

1 years ago

I gave SimpliSafe a high rating because of my experience installing and using it in my house. It was easy to set up and works like it should with no problems.

1 years ago

Good value, great service. It was easy to install the system and to connect to the monitoring service.

1 years ago

I love it. It is so nice, it's really easy to use. I recommend it for peace of mind.

1 years ago

Ease of installation by me. Price of both hardware and monitoring without a contract.

2 years ago

It was an easy set up, the prices are a little expensive considering you have to install it yourself. The installation is not hard but just to protect one window it's $20 and there are a lot of windows in my house so it was very expensive

2 years ago

I loved the product. It was my first security system. And anytime I'd lock myself out, the cops would be there quick.

2 years ago

I felt so safe living in an apartment with my best friend in a college town. One time someone needed to come into our home and we forgot to tell them about the system and cops were on the scene within minutes of their entry.

2 years ago

I had to deal with customer service and they were great. product is so easy to set up and use

2 years ago

Simplisafe is user friendly, easy to install. The chime every time a window or door opens is an ease of mind. I have a 5 year old so any assurance that he's safe and monitored at all time is a must!

2 years ago

Have everything I had in a more expensive program from AT at less cost and ease of using

2 years ago

I just like the company a lot I feel as if it fits my family I would only want the best keeping my family safe

2 years ago

Love the cameras and the microphone. Don't like that the keypads don't show if system is armed or not.

2 years ago

The tools in SimpliSafe are not very good considering the price of them. But overall the customer service is good.

2 years ago

Affordable convenient keeps home and office safe, easy to set up and monitor

2 years ago

I have never had a problem that was not easily fixed. Just a phone call away

40 reviews