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Frontpoint Home Security Review (2022)

A well-known security company offering custom DIY packages with 24/7 monitoring

8.7
very good
Barry Stingmore

In a Nutshell

Frontpoint offers a range of high-quality home security solutions. Along with basic motion and intrusion sensors, you can integrate security cameras, life safety, and home automation devices. There’s a 3-year warranty with all equipment, the customer service is excellent, and there’s a tidy mobile app. Overall, Frontpoint is an option worth considering.

pros

  • Highly customizable security systems
  • Simple DIY installation
  • Great customer service and support center

cons

  • Equipment can be expensive
  • Three-year lock-in contract

Frontpoint Security Frontpoint Security Visit Site

Frontpoint Features and Highlights

Frontpoint offers a number of unique and innovative features to ensure your home is as secure as possible. 

Hourly Sensor Checks

As part of its 24/7 monitoring service, Frontpoint offers hourly sensor checks. Basically, this means that the system automatically checks the status of every sensor and device each hour. If it finds any issues, you will be notified immediately. 

Frontpoint ID Protect

All Frontpoint contracts come with free access to the Frontpoint ID Protect, an online tool. This comes with advanced monitoring tools that are designed to protect your online identity from scammers and other fraudsters. Specialists are even available to help you recover information if an issue is found. 

Live Video Streaming

With Frontpoint, you can access live streams from your security cameras and doorbell camera at any time. The mobile app enables you to view both live streams and recorded footage from all of your cameras. 

100% Cellular

Frontpoint security systems are 100% cellular based, which means that you won’t have to rely on a potentially patchy WiFi or internet connection. It’s also fully wireless and will continue to operate if the power is cut. 

Frontpoint Equipment & Products

Home Security Systems

Frontpoint enables you to build your own home security systems from the ground up, ensuring you get exactly what you need. All systems require a Frontpoint Hub & Keypad, which costs $182.99. Door/window sensors cost $19.79 each, motion sensors come in at $38.99, and glass break sensors cost $44.99 each. 

You can also purchase garage door tilt sensors for $26.99 each, enabling you to secure every entrance to your home. All systems come with 24/7 professional monitoring, but it would have been nice to see a self-monitored option. Frontpoint Home Security Equipment & Products

Home Security Cameras

There are also four different security cameras that you can add to your Frontpoint home security system. Simple indoor cameras with night-vision and recording cost $59.99 each, while premium indoor cameras with two-way audio and live-feed support cost $119.99 each. 

A free doorbell camera is included with every purchase ($113.99 value). This enables you to speak with visitors, view a live feed from anywhere via the mobile app, and record sporadically using motion-sensing technology. Last, but not least, outdoor cameras with two-way audio, motion sensing, live-feed support, and smart intruder deterrence cost $119.99 each. 

Frontpoint Home Security Equipment & Products

Life Safety Alarms

Frontpoint also enables you to add various life safety alarms to your home security system. Smoke and heat sensors cost $38.99 each, carbon monoxide sensors come in at $53.99, and flood sensors are just $26.99. All life safety alarms are monitored as part of Frontpoint’s 24/7 monitoring service, and the appropriate action will be taken if an alarm is triggered. 

Smart Home Automation

Last, but not least, there are a small number of smart home automation devices that you can link to your Frontpoint system. These can all be integrated with your central management hub and controlled through the mobile app. 

A smart door lock will set you back $107.99, outdoor smart plugs are $22.79 each, and wireless light controls cost $22.99 each. There’s even a smart thermostat on offer if you’re willing to part with $119.99. 

Frontpoint Plans - Packages & Pricing

Frontpoint offers a selection of base packages that you can build your system on. The most basic Safehouse package includes two intrusion sensors, one motion sensor, the Frontpoint management hub, and a doorbell camera for $129. Extra hardware can be added as required, and prices are clearly displayed on the Frontpoint website. 

Financing is available for eligible customers, and some people will even get 0% APR interest. Along with your initial equipment costs, all Frontpoint customers have to pay $1.64 per day (~$49 per month) for 24/7 monitoring. Overnight and two-day shipping are available for an extra fee. 


The Safehouse

The Bunker

The Fortress

Price

$129

$380.35

$478.73

Installation Fee

No

No

No

Mobile Access

Yes

Yes

Yes

Professional 24/7 monitoring

Yes (Add-on)

Yes (Add-on)

Yes (Add-on)

Frontpoint Hub

Yes

Yes

Yes

Door/Window Sensors

2

3

6

Motion Sensors

1

1

2

Indoor Cameras

0

1

1

Doorbell Camera

Yes

Yes

Yes

Smoke and Heat Sensors

No

Yes

Yes

Frontpoint Services

Frontpoint offers 24/7 professional monitoring services for every client. You will have to pay a monthly fee to access this, but it’s worth it. Along with intrusion alarm monitoring, you will also benefit from monitoring of fire and smoke alarms and other life safety devices. 

If an issue does occur, first responders will be dispatched within seconds. You will receive mobile alerts immediately if your system is triggered, and you can cancel false alarms by contacting the monitoring team. 

Monitoring

Frontpoint’s 24/7 monitoring team is based in the US and claims industry-leading response times. Some features of its monitoring services include the following. 

  • 24/7/365 service across the US

  • Life alert system monitoring 

  • Emergency services notification

  • Two-way communication

  • SMS and email alerts

Frontpoint Home Security Mobile

Frontpoint App

The Frontpoint mobile app is available for free for iOS and Android users. It comes with a wide range of features that enable you to manage every aspect of your system, although the availability of some features can depend on your contract.

For example, you can use the mobile app to arm and disarm your alarm system remotely. You can also view live security camera streams and recorded footage, control smart home devices, receive alerts about device status, and more. 

Frontpoint Home Security Mobile App

Mobile Alerts

Frontpoint enables you to configure custom mobile alerts according to your preferences. You can receive real-time email, text, and/or push notifications for everything from alarm triggers to simple events such as a parcel arriving. 

Frontpoint Installation

DIY installation is available with all Frontpoint systems, and there’s a comprehensive user guide outlining everything you need to know to get started. It begins by explaining how to set up your central control panel before moving on to things like door/window sensors and security cameras. 

All sensors are fixed in place with a simple adhesive tape. The entire process is extremely straightforward, and you shouldn’t have any issues if you follow the instructions carefully. 

Frontpoint Contracts and Warranties

Frontpoint offers a three-year manufacturer’s warranty on all hardware. In the case of a defect or other issue not caused by misuse or normal wear-and-tear, you can request a repair or replacement for free. Note, though, that the warranty is only available for existing Frontpoint customers. 

Note that all Frontpoint purchases come with an automatic 3-year monitoring contract. This isn’t made very clear, and it’s automatically added to your cart during checkout. The only information that indicates that you’re entering a contract by completing your purchase is hidden away in the fine print. 

Fortunately, there is a 30-day money-back guarantee that enables you to get your money back if you’re not happy with the service provided. Canceling your contract is as easy as speaking with the support team, but you will be liable for 80% of the outstanding fees if you do so. 

Frontpoint Support & Customer Service

Frontpoint offers live chat, phone, and email support. You can send an email 24/7, and phone service is available from Monday to Friday, 8am to 11pm, and from Saturday to Sunday, 10am to 7pm (EST). We tested the live chat and found the support agent to be friendly and responsive. 

There are also numerous self-help resources available in the Support Center. These include everything from simple beginner guides to advanced tutorials and troubleshooting articles. You will also find a selection of FAQs and an educational blog with a wide range of informational articles. 

How Does Frontpoint Compare to Other Home Security Services?


Frontpoint 

SimpliSafe

Ring

ADT

Best for

Custom DIY home security systems

A simple security system

Remote monitoring

Professional guidance

Price per Month

$49

From $9.99

From $3 ($20 for professional monitoring)

From $36.99

Money-back guarantee

30 days

60 days

30 days

6 months

Warranty

3 years

Limited lifetime

1 year

Yes (with add-on)

Mobile

iOS, Android

iOS, Android

iOS, Android

iOS, Android

Frontpoint vs SimpliSafe

Both Frontpoint and SimpliSafe offer powerful beginner-friendly home security solutions backed by 24/7 monitoring. However, SimpliSafe is more affordable, has no lock-in contracts, and has a longer 60-day money-back guarantee. We’d recommend it over Frontpoint in nearly every situation. 

Frontpoint vs Ring

Ring offers basic home security systems built around security and doorbell cameras. It’s a very affordable option for self-monitored solutions, but it doesn’t offer the same configuration options and power as Frontpoint. At the end of the day, we’d recommend Frontpoint over Ring if you want a complete home security system you can rely on. 

Frontpoint vs ADT

ADT is a big name in the home security industry, and it offers custom, professionally-installed security solutions. Frontpoint does have an included three-year warranty, but we’d recommend going with ADT for its six-month money-back guarantee and excellent monitoring services. 

The Bottom Line

Frontpoint home security offers custom security solutions backed by 24/7 monitoring, excellent customer service, and a 3-year warranty on all hardware. You will have to commit for three years, and you cannot buy equipment without subscribing to a monitoring plan, but its prices are competitive, and there are financing options available. 

All things considered, Frontpoint security presents as an attractive option for those who want a simple, no-frills home security solution that comes with exactly what they need. 

Frequently Asked Questions
How does Frontpoint Security work?
-
+
Frontpoint Security enables you to build your own security system from the ground up, ensuring you get exactly what you require. Installation is very straightforward, and you will benefit from 24/7 monitoring at all times.
Is Frontpoint a good company?
-
+
Yes, Frontpoint is a good company. It offers high-quality, reliable home security solutions for homes of all shapes and sizes, and it enables you to build the exact system you require. On top of this, all systems come with 24/7 monitoring.
How much is Frontpoint Security per month?
-
+
Frontpoint security costs approximately $49 per month for its 24/7 monitoring service. However, you will have to either pay for equipment up-front or pay for your equipment via extra monthly fees with a payment plan.
Barry served as a front-line officer in London’s Metropolitan Police for 10 years. Responding to hundreds of residential burglary incidents during his career, he has built up a wealth of experience surveying crime scenes and delivering crime prevention advice. Barry now works as a project manager for a writing agency where he oversees a team of writers, delivering content across a variety of security, tech, finance, and business topics.

Frontpoint Security customer reviews

Based on 103 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

a month ago

It is a great system for anyone looking to protect their home with a feeling of security and dependability that you can't get from other companies.

a month ago

It works well and that is what I want to keep us safe. Trusted by my whole family.

a month ago

It is good because it works with my app that allows me to control the house remotely.

a month ago

Frontpoint gives me peace of mind that my house is protected when I am not home. I like knowing that my house is being monitored 24/7.

a month ago

Front point is a great and ingenious device that helps to keep my home safe from the dangers of the outside world. It is easy to install, and easy to reprogram.

a month ago

Frontpoint has a very good equipment and it works very well. I really love it and would purchase it again.

a month ago

I like that Iit records everything going on in and around my home, if someone breaks in I will be able to see. And it is easy to get set up.

a month ago

It is wonderful and works great at all times without any stress to use.

a month ago

Frontpoint is a leading brand when it comes to home security system. They are efficient, safe, and very reliable

a month ago

They are great! Nobody can break into your home whether you are there or not as the alarm sounds regardless.

a month ago

I like that it is connected to our phones and we can monitor our home remotely from wherever we all are. Frontpoint allows me to contact the police if anything suspicious is going on and also gives me updates on any criminal activity in my area.

a month ago

Everything has worked exactly as it was advertised, I would definitely recommend it. There have been no negative issues or problems, I would purchase it again. I would recommend it to everyone. The price was right and the program was perfect.

a month ago

It's a wonderful home security for my family. They stay on top of my home and monitoring it well. They aways contact me if something happens with my alarm, they call to check to make sure its me or my wife. They are fast with response times and always have wonderful customer service. They are very affordable, never try to change my rate, or try to get me to add on services. They were fast at installing it when I first bought it and are fast to fix anything that breaks or isn't working properly.

a month ago

Frontpoint is a great service, its has everything I need to protect my home. Although, I feel it is a little overpriced for the great service, that is to be expected.

1 months ago

I find Frontpoint to be affordable and dependable, I feel good about having this home security service.

1 months ago

I love Frontpoint for my home security system. I can check in on my home any time of the day and have confidence that my home is safe while I'm not there.

1 months ago

They offer a great monitoring system and it has features that you can customize to your needs. I like how I can pull up certain statistics and they are the only ones that show up.

2 months ago

Frontpoint provides me with a sense of security, dependability with their service, and assistance if and when it is needed.

2 months ago

It's a great company. They are easy to work with. I will continue to use this company and would recommend to everyone.

2 months ago

It is the best home security and with my outdoor lighting I can see everything suspicious at night.

103 reviews