We earn commissions from brands listed on this site, which influences how listings are presented.
Advertising Disclosure

Frontpoint Security Review (2024)

A well-known security company offering custom DIY packages with 24/7 monitoring
By Barry StingmoreBy Barry Stingmore -
Last Updated: Apr 14, 2023
12,717 reviews
by
logo-FRONTPOINT SECURITY
Visit Site
Price
Plans starting as low as $14.99
Money-back guarantee
30 days
Mobile
Android and iOS

Our Verdict

Is Frontpoint Security Worth Signing Up For?

Frontpoint offers a range of high-quality home security solutions. Along with basic motion and intrusion sensors, you can integrate security cameras, life safety, and home automation devices. There’s a 3-year warranty with all equipment, the customer service is excellent, and there’s a tidy mobile app. Overall, Frontpoint is an option worth considering.

Price
Plans starting as low as $14.99
Money-back guarantee
30 days
Mobile
Android and iOS

Frontpoint Security at a Glance

9.8
Editorial Score

Products

Outdoor, indoor and doorbell cameras; Door, window, glassbreak and garage motion sensors; Control hub
10.0

Smart Features

Smart lock, outlet and thermostat; All features can be controlled via the mobile app and central hub
10.0

Monitoring

24/7 professional monitoring; Video streaming and recording; Smoke, flood and carbon monoxide detection
10.0

Installation

DIY installation
9.0

Offers

30-day money-back guarantee; 3-year warranty
10.0

Frontpoint Security Pros & Cons

PROS

Highly customizable security systems
Simple DIY installation
Great customer service and support center

CONS

Equipment can be expensive
No self-monitoring options available

Top Frontpoint Security Reviews

Harold Thornton
Always Helpful
The c s r was very helpful with a technical issue.I had with my doorbell camera. The representative was very patient and spent approximately thirty minutes with me on the phone to resolve my issue. After much troubleshooting, it was determined that the the problem was with the doorbell chime and not the front point equipment. I have always received nothing but professional and courteous help from front point.
BW
Barry White
My problem was quickly resolved and the…
My problem was quickly resolved and the CSR knew exactly what to do.
TW
Trudy Wales
Tech support stayed on telephone with…
Tech support stayed on telephone with me until all was completed and working.
See all Frontpoint Security reviews

How do I know I can trust this Frontpoint Security review?

Top10.com authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

Frontpoint Security Frontpoint Security Visit Site

Frontpoint Features and Highlights

Frontpoint offers a number of unique and innovative features to ensure your home is as secure as possible. 

Hourly Sensor Checks

As part of its 24/7 monitoring service, Frontpoint offers hourly sensor checks. Basically, this means that the system automatically checks the status of every sensor and device each hour. If it finds any issues, you will be notified immediately. 

Frontpoint ID Protect

All Frontpoint contracts come with free access to the Frontpoint ID Protect, an online tool. This comes with advanced monitoring tools that are designed to protect your online identity from scammers and other fraudsters. Specialists are even available to help you recover information if an issue is found. 

Live Video Streaming

With Frontpoint, you can access live streams from your security cameras and doorbell camera at any time. The mobile app enables you to view both live streams and recorded footage from all of your cameras. 

100% Cellular

Frontpoint security systems are 100% cellular based, which means that you won’t have to rely on a potentially patchy WiFi or internet connection. It’s also fully wireless and will continue to operate if the power is cut. 

Frontpoint Equipment & Products

Home Security Systems

Frontpoint enables you to build your own home security systems from the ground up, ensuring you get exactly what you need. All systems require a Frontpoint Hub & Keypad, which costs $182.99. Door/window sensors cost $19.79 each, motion sensors come in at $38.99, and glass break sensors cost $44.99 each. 

You can also purchase garage door tilt sensors for $26.99 each, enabling you to secure every entrance to your home. All systems come with 24/7 professional monitoring, but it would have been nice to see a self-monitored option. 

Home Security Cameras

Frontpoint offers five different security cameras for you to customize your home security setup:

  • Indoor Camera: Equipped with two-way audio for convenient communication, priced at $119.99.
  • Outdoor Camera: Features motion sensing, live-feed support, and smart intruder deterrence, priced at $229.
  • Doorbell Cameras: Choose between wired and wireless options to suit your home setup.
  • Premium Floodlight Camera: A new addition with enhanced lighting and security features, priced at $299.

Life Safety Alarms

Frontpoint allows you to add various life safety alarms to enhance your home security system:

  • Smoke and Heat Sensor: Priced at $69.99, this sensor monitors for fire risks.
  • Carbon Monoxide Sensor: Available for $89.99, providing alerts for CO levels.
  • Flood Sensor: Priced at $44.99, this sensor detects water leaks to prevent flood damage.

All life safety alarms are monitored as part of Frontpoint’s 24/7 monitoring service, ensuring that the appropriate action is taken if an alarm is triggered.

Smart Home Automation

Frontpoint offers a selection of smart home automation devices that seamlessly integrate with your security system, all controllable through the mobile app:

  • Indoor Smart Plug: Allows you to control indoor appliances remotely, priced at $44.99.
  • Outdoor Smart Plug: Suitable for outdoor use and priced at $59.99.
  • Smart Door Lock: Provides secure, app-controlled access to your home, priced at $199.99.

While a smart thermostat is no longer offered directly by Frontpoint, the system is compatible with Google Nest thermostats, allowing for temperature control integration.

Frontpoint Services

Frontpoint offers 24/7 professional monitoring services for every client. You will have to pay a monthly fee to access this, but it’s worth it. Along with intrusion alarm monitoring, you will also benefit from monitoring of fire and smoke alarms and other life safety devices. 

If an issue does occur, first responders will be dispatched within seconds. You will receive mobile alerts immediately if your system is triggered, and you can cancel false alarms by contacting the monitoring team. 

Monitoring

Frontpoint’s 24/7 monitoring team is based in the US and claims industry-leading response times. Some features of its monitoring services include the following. 

  • 24/7/365 service across the US
  • Life alert system monitoring 
  • Emergency services notification
  • Two-way communication
  • SMS and email alerts

Frontpoint Installation

DIY installation is available with all Frontpoint systems, and there’s a comprehensive user guide outlining everything you need to know to get started. It begins by explaining how to set up your central control panel before moving on to things like door/window sensors and security cameras. 

All sensors are fixed in place with a simple adhesive tape. The entire process is extremely straightforward, and you shouldn’t have any issues if you follow the instructions carefully. 

Frontpoint Contracts and Warranties

Frontpoint offers a three-year manufacturer’s warranty on all hardware. In the case of a defect or other issue not caused by misuse or normal wear-and-tear, you can request a repair or replacement for free. Note, though, that the warranty is only available for existing Frontpoint customers. 

Note that all Frontpoint purchases come with an automatic 3-year monitoring contract. This isn’t made very clear, and it’s automatically added to your cart during checkout. The only information that indicates that you’re entering a contract by completing your purchase is hidden away in the fine print. 

Fortunately, there is a 30-day money-back guarantee that enables you to get your money back if you’re not happy with the service provided. Canceling your contract is as easy as speaking with the support team, but you will be liable for 80% of the outstanding fees if you do so.

Frontpoint Security App

The Frontpoint mobile app is available for free for iOS and Android users. It comes with a wide range of features that enable you to manage every aspect of your system, although the availability of some features can depend on your contract.

For example, you can use the mobile app to arm and disarm your alarm system remotely. You can also view live security camera streams and recorded footage, control smart home devices, receive alerts about device status, and more. 

Mobile Alerts

Frontpoint enables you to configure custom mobile alerts according to your preferences. You can receive real-time email, text, and/or push notifications for everything from alarm triggers to simple events such as a parcel arriving. 

Frontpoint Security Customer Support

Frontpoint offers live chat, phone, and email support. You can send an email 24/7, and phone service is available from Monday to Friday, 8am to 11pm, and from Saturday to Sunday, 10am to 7pm (EST). We tested the live chat and found the support agent to be friendly and responsive. 

There are also numerous self-help resources available in the Support Center. These include everything from simple beginner guides to advanced tutorials and troubleshooting articles. You will also find a selection of FAQs and an educational blog with a wide range of informational articles. 

Pricing & Special Offers

Frontpoint offers a selection of base packages that you can build your system on. The most basic Safehouse package includes two intrusion sensors, one motion sensor, the Frontpoint management hub, and a doorbell camera for $129. Extra hardware can be added as required, and prices are clearly displayed on the Frontpoint website. 

Financing is available for eligible customers, and some people will even get 0% APR interest. Along with your initial equipment costs, all Frontpoint customers have to pay $1.64 per day (~$49 per month) for 24/7 monitoring. Overnight and two-day shipping are available for an extra fee. 


Essential Home Security System
Total Home Security System
Build Your Own System

Price

$69

$329

From $99

Installation Fee

No

No

No

Mobile Access

Yes

Yes

Yes

Professional 24/7 monitoring

Yes (Add-on)

Yes (Add-on)

Yes (Add-on)

Frontpoint Hub

Yes

Yes

Yes

Door/Window Sensors

2

3

6

Motion Sensors

1

1

2

Indoor Cameras

0

1

1

Doorbell Camera

Yes

Yes

Yes

Smoke and Heat Sensors

No

Yes

Yes

How Does Frontpoint Compare to Other Home Security Services?


Frontpoint
SimpliSafe
Ring
ADT

Best for

Custom DIY home security systems

A simple security system

Remote monitoring

Professional guidance

Price per Month

$49.99

From $9.99

From $3 ($20 for professional monitoring)

From $36.99

Money-back guarantee

30 days

60 days

30 days

6 months

Warranty

3 years

Limited lifetime

1 year

Yes (with add-on)

Mobile

iOS, Android

iOS, Android

iOS, Android

iOS, Android

Frontpoint Security Frontpoint Security Visit Site

Frontpoint vs SimpliSafe

Both Frontpoint and SimpliSafe offer powerful beginner-friendly home security solutions backed by 24/7 monitoring. However, SimpliSafe is more affordable, has no lock-in contracts, and has a longer 60-day money-back guarantee. We’d recommend it over Frontpoint in nearly every situation. 

Frontpoint vs Ring

Ring offers basic home security systems built around security and doorbell cameras. It’s a very affordable option for self-monitored solutions, but it doesn’t offer the same configuration options and power as Frontpoint. At the end of the day, we’d recommend Frontpoint over Ring if you want a complete home security system you can rely on. 

Frontpoint vs ADT

ADT is a big name in the home security industry, and it offers custom, professionally-installed security solutions. Frontpoint does have an included three-year warranty, but we’d recommend going with ADT for its six-month money-back guarantee and excellent monitoring services. 

Bottom Line

Frontpoint home security offers custom security solutions backed by 24/7 monitoring, excellent customer service, and a 3-year warranty on all hardware. You will have to commit for three years, and you cannot buy equipment without subscribing to a monitoring plan, but its prices are competitive, and there are financing options available. 

All things considered, Frontpoint security presents as an attractive option for those who want a simple, no-frills home security solution that comes with exactly what they need. 

Frequently Asked Questions
How does Frontpoint Security work?+-

Frontpoint Security enables you to build your own security system from the ground up, ensuring you get exactly what you require. Installation is very straightforward, and you will benefit from 24/7 monitoring at all times.

Is Frontpoint a good company?+-

Yes, Frontpoint is a good company. It offers high-quality, reliable home security solutions for homes of all shapes and sizes, and it enables you to build the exact system you require. On top of this, all systems come with 24/7 monitoring.

How much is Frontpoint Security per month?+-

Frontpoint security costs approximately $49 per month for its 24/7 monitoring service. However, you will have to either pay for equipment up-front or pay for your equipment via extra monthly fees with a payment plan.

Barry is a veteran who has served as a front-line officer for 10 years. Responding to hundreds of residential burglary incidents during his career, he has built up a wealth of experience surveying crime scenes. Today he shares his knowledge by delivering crime prevention advice on publications such as Top10.com.

Frontpoint Security reviews

Great • Reviews 12,717
on
Excellent
79%
Great
13%
Average
3%
Poor
1%
Bad
4%
Sort by
Harold Thornton
3 weeks ago
Always Helpful
The c s r was very helpful with a technical issue.I had with my doorbell camera. The representative was very patient and spent approximately thirty minutes with me on the phone to resolve my issue. After much troubleshooting, it was determined that the the problem was with the doorbell chime and not the front point equipment. I have always received nothing but professional and courteous help from front point.
BW
Barry White
1 month ago
My problem was quickly resolved and the…
My problem was quickly resolved and the CSR knew exactly what to do.
TW
Trudy Wales
1 month ago
Tech support stayed on telephone with…
Tech support stayed on telephone with me until all was completed and working.
JD
Jerusha Drummond
1 month ago
The company is efficient
The company is efficient. When I need help, someone is always there to help.

Copyright © 2009 - 2024 Natural Intelligence Ltd. All Rights Reserved.

Mailing address:

4023 Kennett Pike #50055

Wilmington, DE 19807

Top10.com is designed to help users make confident decisions online, this website contains information about a wide range of products and services. Certain details, including but not limited to prices and special offers, are provided to us directly from our partners and are dynamic and subject to change at any time without prior notice. Though based on meticulous research, the information we share does not constitute legal or professional advice or forecast, and should not be treated as such.

Reproduction in whole or in part is strictly prohibited.

As an Amazon Associate we earn from qualifying purchases.