Cove Review

Sarah BadaniBySarah BadaniSep. 16, 2019

In a Nutshell

Cove hasn’t been around for very long, but it has done a great job of creating a solid reputation in just a little over a year. That’s because the company is dedicated to customer satisfaction, delivers 10x faster response times, and provides 24/7 professional monitoring. Consumers will appreciate the touchscreen control panels, fast mobile app, and multiple sensor options as well. Is this newbie the best home security system for you? Find out.

pros

  • 2-way communication channel with response team
  • Self-diagnosing and monitoring hardware
  • Responds 10x faster than competitors

cons

  • Can only get mobile app with premium subscription
  • No smart home integration

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Ideal For

  • Families with children or elderly members
  • Homes with multiple people coming in throughout the day

Why Choose Cove

Cove offers state-of-the-art technology for resilient and unwavering security throughout your entire home. The durable hardware is sleek and subtle, blending into the background of your home easily. A Cove alarm system is also extremely easy to use with touchscreen alarm panel, keychain fob, and wireless, no-installation sensors.

Cove also has a great customer support team, 24/7 professional monitoring, and a lifetime guarantee on all equipment. Providing security, peace of mind, and real value for money, Cove is an obvious choice for families, seniors living on their own, and singles who want to keep an eye on their home from anywhere and at any time.

Features

Cove home security alarm systems come with advanced features that make the system easier to use, more secure, and more functional than most of the competition. Here are a few of the features we were impressed by:

  • Two-way audio

Two-way audio allows you to speak directly with an emergency responder in case of an emergency. You can hear the responder, and they can hear you, so the right kind of help is dispatched faster.

  • Crash and smash detection

An essential feature, crash and smash detection ensures that you are safe even if your system isn't. If your home is broken into and the burglar smashes the alarm panel, an alert is automatically sent out to the monitoring center. From there, an emergency responder is notified, and help is on the way in minutes.

  • Wireless sensors

Installation can be a nightmare with some home alarm systems, but it’s a breeze with Cove. That’s because the sensors are entirely wireless. You won’t have to deal with complicated wiring, connections, or installation.

  • Self-diagnosing with regular testing from the sensors

This is easily one of the neatest features of all. Cove alarm systems run constant self-diagnostics, checking on the sensors to ensure that everything is up and running as it should be. The sensors are tested automatically; you don't have to do a thing. Plus, when a piece of hardware needs maintenance or a new battery, the system will notify you of this immediately. Then, it can be taken care of quickly, and you won't run into problems.

  • Add and edit up to 20 user codes

Many homes have multiple people coming in and out throughout the day. Parents, kids, the nanny, delivery services, cleaning services, dog walkers, and more are constantly needing access to your home. But you don’t want to give your security code out to every service person you employ. Instead, you can provide them with their own security codes that are programmed to work only during a set time of day. So, the dog walker can come in at 2pm every day, but not at 5pm or 10am. Cove lets you add up to 20 unique user codes, edit, and delete with ease.

  • Key fob

This is a convenient piece of hardware that allows you to arm, disarm, or send a panic alert instantly. You keep the fob on your keychain, and then you can do any of these actions immediately, instead of having to go to the control panel. Key fobs come with a 5+ year battery life.

Additionally, Cove alarm systems come with integrated cellular radio and 24-hour backup batteries. This ensures that your system is always up and running even when the power goes out.

Security Services

Cove provides comprehensive home security services. Customers can choose from a vast array of sensors, including door sensors, motion detectors, window sensors, and glass break detectors. There are also medical buttons for seniors who want to feel secure without sacrificing their independence.

Cove has an array of environmental and hazard prevention alarms as well. Things like smoke detectors, flood sensors, and carbon monoxide detectors can keep your home protected and save lives.

Monitoring Services

Cove offers professional monitoring 24/7. The monitoring center is UL-listed and holds a TMA Five Diamond certification. What’s more, Cove monitoring centers are hot-redundant. So, your emergency is always handled immediately and professionally.

In addition to the traditional monitoring service, Cove provides LiveAssist. This is a 2-way direct line of communication with the right emergency response team in the event of an emergency. The system works in real-time and on-demand.

Integrations

One area Cove could improve on is the integration department. This system does not sync up with any smart home devices like Alexa.

Mobile Readiness

Cove offers an excellent mobile app as well that is available when you sign up for the Cove Plus Package. The app is available at both the Apple App Store or Google Play Store. An important note: Make sure you install your home alarm system before logging into the app, or it won't work.

Once you've installed the app on your phone, you can control all the features of your Cove home security system directly from your smartphone wherever you are.

Help & Support

How helpful and available a company is can make a huge difference in customer satisfaction. Fortunately, Cove provides customers with comprehensive support, so you’re never stuck without someone to help. You can contact customer support for technical questions, installation issues, or other queries using several methods, including phone, email, and live chat. There is also an exhaustive knowledge base customers can skim through to find tutorials, FAQs, and other helpful information.

Live chat can be contacted during regular business hours:

Mon-Fri, 9am-6pm MT

Phone customer support is available for slightly more extended hours:

Mon-Fri, 8am-6pm MT

Something that's unusual is that Cove also offers after-hours customer assistance. This is available for basic tech support and installation troubleshooting. After hours support runs from Mon-Fri 6pm-9pm, & Sat 8am-9pm. Not only is the after-hours support a unique feature, but that's a lot of support availability, earning Cove big points.

Bottom Line

Cove makes an appealing offer for homeowners, renters, young, and old. The wide range of alarm sensors means your home system can be tailored to fit your needs, and the flexible pricing means anyone can afford to feel safe in their home. What’s more, Cove offers excellent value for money. Shipping is free, equipment is guaranteed for life, and there’s even a 60-day money-back guarantee.

With top-of-the-line customer support, response times that are lightning-fast, and easy-to-use (and install) hardware, it's no surprise that Cove is #1 customer-rated on Google.

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About Cove

Cove has only been around since 2018, but the company has already built a solid reputation for itself as a low-cost, professional, top-of-the-line security service. With a la carte pricing, state of the art technology, and no hefty contracts to worry about, Cove users can enjoy a worry-free security experience. And with faster responses, 24/7 monitoring, and an easy to use mobile app, Cove is there for you whenever you need it.

Contact Details

Phone number: 855.268.3669

Live chat: Yes

Email: online form

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Sarah BadaniBySarah BadaniSep. 16, 2019
Sarah Badani has extensive research and review experience in the finance industry. With a degree in psychology and education, she brings a level of depth and understanding to her writing along with her own flavor to spice up each topic in a unique and inviting way.
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