Does ADT require a contract?

Yes, ADT requires a contract to sign up, which usually lasts about three years. In some states like California contracts with ADT are two years in length.

What do I do if my ADT alarm keeps going off?

If your ADT alarm keeps going off without reason, there are a few things to do. First of all, you need to reset your system, main panel, and the router. It’s possible that the security panel isn’t connected well to all the sensors in your home. This can cause malfunctions when it comes to alerts both on your phone and in your house.

Does ADT work if WiFi goes out?

ADT only requires WiFi to work if you pay for advanced packages and use a smart home hub - which requires a strong internet connection over WiFi for remote access from the app. If you’re on a basic ADT package, your home will still be protected - even without internet access - because systems with cellular backup still work during outages.

ADT Home Security System Review 2023

Adt Home Security System Review 2023

Reliable Home or Business Protection

Is ADT Home Security Service Worth Signing Up For?

ADT Security is an excellent option for home or business owners to help protect their property with both professional and DIY installation. ADT’s new Command platform with top-of-the-line equipment comes with 24/7 monitoring, smart touchscreen equipment, and free customer support. It offers next-gen security via smart technology, video surveillance, and complete mobile control. You can create a home security system to suit your specific needs best.

Top ADT Reviews

Don G

1 day ago

I was not happy with the original…

I was not happy with the original installation and reviewed it accordingly. But, before I could complain, I received a call from the installation manager who read the review and wanted to know what went wrong and what needed to be done to fix it. He followed up the next business day and sent an “A Team” who addressed all of my concerns quickly and professionally. I’m very happy with the outcome and pleased with their sense of urgency to make it right.

Nancy

2 weeks ago

Great security system for homes

I have been a customer with ADT for 3 years and am so happy to share my experience for the great service they have. When we first called, the associate on the phone was very friendly and helpful, he guided us to find the right package for our needs. Then the following day, the company representative came to our house with the tool kit and installed the shockproof gadgets on our windows and doors.The whole process was very smooth and the price was fair in terms of the value that we received. Overall I had a very pleasant experience with them.

Inside the Mind Meditation

4 days ago

Installation Awesome, customer support lacks

While the installation tech was awesome and deserves 5 Stars, the sales staff rates 3 due to the many errors they made not only in monthly cost but in clerical errors as well. While one can determine if they want to move forward with the higher price than quoted prior to the techs arrival, it is good to make sure all your paperwork is correct prior to their arrival as correcting it after with outsourced reps in Customer Service who rate a 0, and who don't speak or apparently understand the same language selected, can take days and hours worth of work to resolve. Therefore, as an average, I give 2.5 stars. Is there a solution to the issue of poor customer service? YES as follows: Hire qualified staff who not only understand their job, but who can speak the selected language, be understood and also understand it. Otherwise there is no point in pressing 1 for English if the person answering barely understands the spoken language outside their script and cannot be understood either. I understand the same thing happens even if you select Spanish or any other language. Like others, I only wish Shareholders understood math and were able to make proper calculations so they would understand if it actually took 5 minutes to resolve a 5-minute issue instead of 14 hours, they could save money by bringing jobs back to the states as they would be able to hire 1 person for results instead of168 for the same service to leave clients dissatisfied. Let's do the math. 1 competent person who actually knows and understands the selected language is paid the starvation wage of approximately $15 per hour to serve approximately 12 clients within that hour, and 168 clients over a 14-hour period for a total cost of $210.00 per 14 hour period and 168 clients served to satisfaction! Individuals hired at $1 or $2 an hour to work 14 hours with numerous reps required to address each issue clients face which should take 5 minutes to resolve, but cannot be resolved in 14 hours of phone and chat time combined due to language barrier and lack of skill, is not cost effective as it would take approximately 168 staff to serve 168 clients with the same 5 minute issue to dissatisfaction over a 14 hour period. This savings will cost shareholders $168 to $336 per hour for the dissatisfaction of 12 clients over a 14 hour period for a total of between $2,352.00 to $4,704.00 in wages paid, rather than $210 for 168 clients to be served to satisfaction by 1 staff member at $15 per hour. While this savings might not lower cost to customers, it would likely increase shareholder profits unless shareholders found another way to provide poor service and waste money. That said, I'm thinking about applying in customer service as it is clear I don’t have to speak or understand any language and it’s not necessary for me to know what I’m doing. Even if I were only paid $1 an hour, it would be money made while I focused on something more important than customer service.

How do I know I can trust this ADT review?

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ADT Visit Site

ADT Features

Home Security System

ADT offers a complete home security system that comes with top-of-the-line equipment, 24/7 monitoring, professional installation, and security professionals to guide you along the way.

Additional benefits

ADT’s system can also help protect against smoke, fire, carbon monoxide, and floods.

Mobile access

Customers can access their security systems through any smart device, which means you can remotely arm, disarm, and see real-time video surveillance from the palm of your hand.

Initial consultation

ADT is well-known for quickly setting up initial consultations, sometimes even on the same day. This is a helpful service for homeowners who don’t want a long, drawn-out installation process. With ADT, consumers can request a free quote and have a sales representative call them back within 24 hours.

Quality

ADT is accredited by the Better Business Bureau and uses rigorously tested equipment. Installation is done by trained professionals.

What ADT Offers

Home security system that starts at $28.99 per month
Digital panel
Entryway contacts
Wireless keychain remote
Motion detector
24-hour monitoring
Trained and background-checked security professionals on staff
ADT lawn sign and window sticker
Professional installation
Free quote
Free customer support

Security Services

ADT offers a number of security packages so that property owners can choose the one that suits them best. Moreover, once you request a free quote, you will be contacted quickly by one of ADT’s security professionals to personally discuss the best options for your property.

In terms of the system itself, ADT provides a digital panel, entryway contacts, a motion detector, a wireless keychain remote, and yard signs and window decals. Every plan includes professional 24/7 monitoring, plus professional installation and service and repair on the equipment. Upper-tier packages also include remote-access mobile apps and video surveillance.

One of the main security offerings to note is ADT Command, the mobile app, which is not offered in every package. In addition to the actual security services offered, ADT will send a certified, professional installer to potential new customers to guide them through the initial discussion of security options, conduct a risk assessment, and to customize a security system for their needs. The professional installer will also offer an in-home tutorial once installation is complete.

Monitoring Services

All ADT customers are connected to the ADT Security Network, which is made up of 9 company owned monitoring centers located throughout the United States. The staff at the monitoring centers are professionals who have undergone background checks and who have been trained to handle alarm event notifications. ADT uses top-of-the-line technology that allows its home security systems to offer comprehensive protection, and all systems are monitored 24/7.

How it works: Any time an alarm is triggered, a signal is sent from your home/business to one of the home security professionals at an ADT monitoring center. The ADT professionals then alert you of the possible alarm event; they also alert emergency personnel if relevant.

The ADT Command mobile app allows users ultimate control in monitoring their home/business even when they are out and about.

Monitoring equipment: ADT customers may receive the following monitoring equipment:

Full-service digital touchpad with LCD display
Wireless keychain remote control for instant access
Wireless sensors for windows/doors
Built-in PIR motion sensor
Indoor siren sounder

Mobile Readiness

ADT offers ADT Command, a mobile app that works in conjunction with an ADT home security system and allows customers to arm and disarm their systems, and receive system notifications from virtually anywhere through their smartphones, tablets, and computers.

ADT Command is available in many ADT security packages, but not all. Customers who purchase packages that include Command access can use it on iPhone, iPad, Android, Blackberry and other web-enabled devices.

ADT Command allows you to:
Manage and monitor your system remotely
Arm or disarm your home security system from virtually anywhere
Get custom security alerts via text or email when someone enters your home
Monitor your home for smoke, fire, and flooding
Track who is in your home and when

ADT Customer Support

ADT Customer Support can be reached Monday through Friday, between 8am and 12am, Saturday between 8am and 8pm, and Sunday between 11am and 7pm ET. (Not to be confused with the ADT monitoring centers, which operate 24/7.)

The customer support staff can help customers with:

Rescheduling and cancellations
Equipment questions
Troubleshooting
Billing and payment
Monitoring Service

If you prefer the written word to speaking over the phone, you can contact customer support via email. Responses are generally received within 48 hours.

ADT also has a helpful FAQ page and a “How to” series of YouTube videos that includes topics such as Make Sure Your Security System is Ready to Arm and Disarm Your Security System.

Potential customers can request a free quote, and within 48 hours will be contacted to set up an initial consultation. (Sometimes, consultations can even be scheduled for the same day the request was made.)

Another incentive to choose ADT is that the company offers a money-back guarantee* for the installation price and all monitoring fees if ADT cannot resolve a system related issue within the first 6 months of installation. (Certain restrictions apply, so make sure to inquire what these are during your initial meeting with a security professional.)

ADT Home Security Services Pricing

All of ADT’s packages include professional installation, 24/7 monitoring, theft guarantee protection* (certain restrictions apply), service and repairs, and a 6-month money-back guarantee* (certain restrictions apply). Packages start at $28.99 which requires a 36-month monitoring contract. Early term and installation fees apply. Taxes addt'l. In order to get full pricing details, you can visit www.adt.com.

Secure Package

ADT’s Secure package includes all of the features listed above as well as intrusion detection, fire, CO, and flood monitoring, touchscreen panel control, and voice control integration.

Smart Package

The smart package includes everything in the secure package as well as smart home automation and a remote access mobile app.

Complete Package

The most comprehensive plan on offer, ADT’s complete package includes everything that comes with the smart package as well as video surveillance and access to stored video content.

Package Specifics

While ADT’s home security packages can suit a variety of needs, it’s worth mentioning that you should only contact ADT if you are serious about installing a home security system. Once you request a free quote, you will be contacted by a representative, quite possibly on the same day, as the fine print states:

By clicking the 'Get a Free Quote' button below, I agree that an ADT specialist may contact me via text messages or phone calls to the phone number provided by me using automated technology about ADT offers and consent is not required to make a purchase. Your information is collected and used in accordance with our privacy policy.

How ADT Compares to Other Home Security Services

Here’s a quick comparison chart that sets ADT’s services against other home security providers.

ADT

Vivint

SimpliSafe

Pricing

Starts at $28.99/mo

Starts at $49.99/mo

Starts at $14.99/mo

Money-back guarantee

6 months and $500 theft protection guarantee

N/A

60-day

Mobile app

Yes

Contract length

36 months

ADT vs Vivint

ADT and Vivint are both at the forefront of the home security industry today, providing protection that is one step ahead of any intruder or mess. Vivint and ADT both offer sophisticated home security systems, but the difference between them is in the plans and pricing. ADT provides monitoring starting at $28.99 and requires a 36-month contract, with early term and installation fees. Through contacting Vivint, we were able to determine that the monthly monitoring fees range from $49.99 to $68.99. Free installation and equipment come with every package purchased but you have to pay an activation fee for all plans, which ranges from $99.00 to $199.00 depending upon the level of package. The shortest contract that Vivint offers is 42 months (3.5 years) - making for long and pricey agreements.

ADT vs SimpliSafe

SimpliSafe’s protection services come at a competitive price, from $14.99 per month in comparison to ADT’s monthly $28.99, offer professional 24/7 monitoring, and require no long-term contracts. With ADT, no matter the level of security you choose, you will have to sign a 36-month commitment. Simplisafe provides protections for your home that doesn’t require professional installation for any of the hardware, since it all comes pre-programmed, ready to use, and backed by a 60-day warranty.

ADT Visit Site

Bottom Line

ADT offers a number of security packages, and all come with 24-hour monitoring through the ADT Security Network, which is made up of 9 company-owned monitoring centers located throughout the United States.

ADT is accredited by the Better Business Bureau and performs background checks on all of its installers. Its staff is professional and knowledgeable, and its security professionals can guide customers from the initial consultation all the way to post-installation.

*Certain restrictions apply: ADT Money-Back Guarantee: Money back guarantee only applies after ADT has made attempts to resolve a system related issue and has not been able to resolve that issue within the first 6 months of your contract. Equipment must be fully removed before a refund will be processed. Conditions preventing normal system operation cannot be caused by the customer.

ADT reviews

Bad • Reviews 3,707

Excellent

Great

Average

Poor

Bad

90%

Don G

1 day ago

I was not happy with the original…

Nancy

2 weeks ago

Great security system for homes

Inside the Mind Meditation

4 days ago

Installation Awesome, customer support lacks

Daniel

8 hours ago

After nearly twelve years with, done with.

After nearly twelve years with, cancelling their service. Issue with motion sensor sending false alarms. ADT contacts me regarding initial alarm, its determined to be false, occurs again several minutes layer. As we are away for several weeks I ask that they disable that sensor. I'm told they cannot. I ask that they set to "stay" mode which will disable the senor, they cannot. In the past they had no issues with such a request. I'm then told they no longer have access to manipulate systems as they once did. I would have to be at the panel (but I'm 1200mi away) or use the ADT app on a smart phone which I never needed before. So, I downloaded the app and it won't accept my My ADT login. Another call to support, I'm told I need to speak to an app support rep but they are not available on Sundays. So they set an "ignore" on incoming alarms for a four hour period, would repeat that function if the motion sensor continues to sound off periodically. To day is Tuesday. 8 calls to them over three days and speaking with more than 18 "reps" (7 just today) app login and sensor issue still not resolved. I found it quite frustrating, irritating, that many "reps" where not state side and their speech understandable. After 12 years, I'm done based on their customer support and lack of system support. There are many other options to look into.