ADT Review

Top10.com Staff

In a Nutshell

ADT Authorized Premier Provider’s home protection system is a great option for home/business owners to protect their property. Its new Command platform with state-of-the-art Honeywell equipment comes with 24/7 monitoring, smart touchscreen equipment, and free customer support. It offers next-gen security via smart technology, video surveillance, and complete mobile control. You can create a home security system to best suits your specific needs.

pros

  • All-in-one touchscreen panels
  • 24-hour monitoring

cons

  • May be costly
  • Costly add-ons

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Features and Highlights

  • Home Security System: ADT Authorized Premier Provider offers a complete home protection system that comes with a state-of-the-art equipment, 24/7 monitoring, quick installation, and security experts to guide you along the way.
  • Additional benefits: ADT’s system can also help protect against smoke, fire, carbon monoxide, and floods.
  • Mobile access: Customers can access their security systems through any smart device, which means you can remotely arm, disarm, and see real-time video surveillance from the palm of your hand.
  • Initial consultation: ADT Authorized Premier Provider is well-known for quickly setting up initial consultations, sometimes even on the same day. This is a helpful service for homeowners who don’t want a long, drawn out installation process. With ADT Authorized Premier Provider, consumers can request a free quote and have a sales representative call them back with 24 hours.
  • Quality: ADT Authorized Premier Provider is accredited by the Better Business Bureau and uses state-of-the-art equipment. Installation is done by trained professionals.

 What ADT Offers

  • Home security system that starts at $36.99 per month
  • $850 in security equipment (including full-service digital touchpad, wireless keychain remote control, wireless sensors for windows/doors, built-in PIR motion sensor, battery backup, and indoor siren sounder)
  • 24-hour monitoring
  • Trained and background-checked security experts on staff
  • ADT lawn sign and window sticker
  • Quick installation
  • Free quote
  • Free customer support

Packages & Pricing

Basic Landline with QSP
Basic Cellular Communication
Pulse Select Smartphone App
Pulse Select + Video
$36.99* with landline
$48.99* with cellular monitoring
$52.99* with cellular monitoring + pulse app
$58.99* with Pulse 1 + indoor video monitoring
*Prices starting at. Last updated: April, 2018


Package Specifics

While ADT’s home security packages can suit a variety of needs, it’s worth mentioning that you should only contact ADT if you are serious about installing a home security system. Once you request a free quote, you will be contacted by a representative, quite possibly on the same day, as the fine print states:

By submitting the “Get a Free Quote” form, you consent to Protect Your Home using automated dialing technology to contact you at the number provided above regarding home security offers or by email marketing to the email provided. You are not required to provide this consent to make a purchase from us.

In other words, you will be contacted with sales offers—some you may be interested in, and some not.

Security Services

ADT Authorized Premier Provider offers a number of security packages so that property owners can choose the one that suits them best. Moreover, once you request a free quote, you will be contacted quickly by one of ADT’s security experts to personally discuss the best options for your property.

In terms of the system itself, ADT Authorized Premier Provider provides all of the equipment, including a full-service digital touchpad with LCD display, a wireless keychain remote control, wireless sensors for windows and doors, a built-in PIR motion sensor, an indoor siren sounder, and a lawn sign and window sticker. Once your equipment is installed, you will be connected to ADT’s national security network, which provides 24/7 monitoring and alerts you immediately if something is amiss.

One of the main security offerings to note is ADT Pulse, the mobile app, which is not offered in every package. In addition to the actual security services offered, ADT Authorized Premier Provider will send a  certified Security Advisor to potential new customers to guide them through the initial discussion of security options, conduct a risk assessment, and to customize a state-of the art system for their needs. The Security Advisor will also offer an in-home tutorial once installation is complete.

Monitoring Services

All ADT Authorized Premier Provider customers are connected to the ADT Security Network, which is made up of 150+ monitoring centers located throughout the United States. The staff at the monitoring centers are professionals who have undergone background checks and who have been trained in dealing with ADT home security equipment. ADT uses state-of-the-art technology that allows its home security systems to offer the maximum protection, and all systems are monitored 24/7.

How it works: Any time an alarm is triggered, a signal is sent immediately from your home/business to one of the home security professionals at an ADT monitoring center. The ADT professionals then alert you of the possible security breach; they also alert the police, fire department, or emergency personnel if relevant.

The ADT Pulse mobile app allows users ultimate control in monitoring their home/business even when they are out and about.

Monitoring equipment: ADT customers will receive the following monitoring equipment:

  • Full-service digital touchpad with LCD display
  • Wireless keychain remote control for instant access
  • Wireless sensors for windows/doors
  • Built-in PIR motion sensor
  • Indoor siren sounder

Mobile Readiness

ADT Authorized Premier Provider offers ADT Pulse, a mobile app that works in conjunction with an ADT-monitored home security system and allows customers to arm and disarm their systems, and receive system notifications from nearly anywhere in the world through their smartphones, tablets, and computers.

ADT Pulse is available in many ADT security packages, but not all. Customers who purchase packages that include Pulse access can use it on iPhone, iPad, Android, Blackberry and other web-enabled devices.

ADT Pulse allows you to:

  • Manage and monitor your system remotely
  • Arm or disarm your home security system from virtually anywhere in the world
  • Get custom security alerts via text or email when someone enters your home
  • Monitor your home for smoke, fire, and flooding
  • Track who is in your home and when

Help & Support

ADT Authorized Premier Provider Customer Support can be reached Monday through Friday, between 8am and 12am, Saturday between 8am and 8pm, and Sunday between 11am and 7pm EST. (Not to be confused with the ADT Authorized Premier Provider monitoring system, which operates 24/7.)

The customer support staff can help customers with:

  • Rescheduling and cancellations
  • Equipment questions
  • Troubleshooting
  • Billing and payment
  • Monitoring Service

If you prefer the written word to speaking over the phone, you can contact customer support via email: customerinfo@protectyourhome.com. Responses are generally received within 48 hours.

ADT also has a helpful FAQ page and a “How to” series of YouTube videos that includes topics such as Make Sure Your Security System is Ready to Arm and Disarm Your Security System.

Potential customers can request a free quote, and within 48 hours will be contacted to set up an initial consult. (Sometimes, consultations can even be scheduled for the same day the request was made.)

Another incentive to choose ADT Authorized Premier Provider is that the company offers a money-back guarantee for the installation price and all monitoring fees if you are not satisfied within 6 months of installation. (Certain restrictions apply, so make sure to inquire what these are during your initial meeting with a security expert.)

Bottom Line

ADT Authorized Premier Provider offers a number of security packages, but the basic ones come with 24 hour monitoring through the ADT Security Network, which is made up of 150+ monitoring centers located throughout the United States.

ADT Authorized Premier Provider is accredited by the Better Business Bureau and performs background checks all of its employees. Its staff is professional and knowledgeable, and its security experts can guide customers from the initial consult all the way to post-installation.

ADT ADT Visit Site

About ADT Authorized Premier Provider

ADT Authorized Premier Provider offers state-of-the-art security systems to homes and businesses throughout the United States. Services include 24/7 monitoring, hundreds of dollars in security equipment, and free customer support.

ADT Authorized Premier Provider protects the homes of hundreds of thousands of people in the United States each year. New customers can have their systems installed in less than 24 hours. While it has monitoring centers throughout the US, company headquarters is in Indianapolis, IN.

Contact Details

Phone: 1-800-580-1342

Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

ADT customer reviews

Based on 42 reviews

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Top Reviews

AB, MI
10 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

Always helpful with helping to resolve problems at my house quickly.

Brian, TX
a year ago

I have never had a problem with this company. I am a long time customer of 20 years and have always received great service and feel safe.

CT, WA
10 months ago

A great company to work with for home security. We have used their service for 15 years

Mary, WV
a year ago

ADT service is great. Easy to use and great customer service. Price is very reasonable. Nothing to dislike about ADT.

Harold, PA
10 months ago

I have no complaints about ADT. They provide a high quality product. They also have a very good app.

Francine, CA
8 months ago

Transparency and their contacts are for a short time of service then automatically renewed which take the pain out of renewing

Alessandra, TX
6 months ago

I really like the company's direction and where they are taking the company. I have enjoyed the use of new devices such as detailed security cameras.

J, NJ
6 months ago

ADT has been around for as long as I can remember. My grandparents used it I use it. Is great service very convenient and easy to use. It keeps up with the latest security trends. I've never had one problem with this company.

Rolo, NJ
6 months ago

I have no problem there a great business I've had them for year's. Price is ok every year's they update. And customer service is good

Lorenzo, FL
5 months ago

This brand is affordable and makes me and my family feel very secure in my home. I can highly recommend

CSM, CA
a year ago

Reliable. When I accidentally trigger the alarm, they call right away.

Dann, LA
10 months ago

ADT will protect your house and your family while you are at home or away and call you if your alarm goes off

Jim, VT
a year ago

An ADT alarm, which we installed in my father-in-law's, house, led to the saving of his life when an intruder broke in his house.

Nicholas, IL
9 months ago

They provide good service with reasonable prices and good equipment. The technicians are very talented

Tim, TX
a year ago

Good service, but don't do much to relate to captive customers other than to collect the bill. They are going to lose out to newer technologies by not promoting same to their customer base.

Norm, KS
10 months ago

We continue to have problems with our front door camera/doorbell

Pushpa, NJ
7 months ago

Help protect your our home, best alarm system, and monitoring security , adt app control our home security and automatic system. It isan American company which resident and small and large business. It's also fire protection, and the adt app gives full control of our home from anywhere, monitoring smoke for a fire.

Scott, AZ
8 months ago

provides me with a reliable and innovative service to secure my home and protect my family

Oralia, CA
a year ago

Their alarm System is always good. The only thing I didn't like was when they called me to tell me that they needed to upgrade and I wasn't informed that I was renewing the contract for more years than what I usually renew for.

AKI, CA
8 months ago

They have best security and customer services in this market. All the houses in my neighborhood use it.

42 reviews