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ADT Home Security Review (2022)

Try ADT today for just $28.99/month and get a $100 ADT Visa Reward Card.

9.9
exceptional
Barry Stingmore

In a Nutshell

ADT has over 100 years of experience making security and fire alarms. They have put this expertise to good use with a full range of home security packages, including cameras, burglar alarms, life safety alarms, and smart home devices. Our ADT home security review shows that this is a reliable provider good for full-home coverage, even when WiFi is down.

pros

  • 100+ years of industry experience
  • Reliable security devices
  • Broad range of packages and options

cons

  • Three-year locked-in contract
  • Professional installation is mandatory

ADT ADT Visit Site

ADT Features and Highlights

ADT offers plenty of solid features with its security systems. Here are the most impressive.

Two-Way Audio

ADT’s primary method of communication with you is through a two-way speaker located in your burglar alarm. This speaker lets you contact the emergency center immediately should a problem arise. ADT will also use the speaker to contact you if any of your home security devices detect a threat. 

Wireless Devices

All ADT devices have wired and wireless options. Wired systems are cheaper but take longer to install. It is also harder to position wired cameras in specific locations. To simplify installation, you can go fully wireless. All ADT devices have months of battery power and will notify you through the ADT app if their batteries run low.

Mobile or Landline Connection

The ADT alarm system does not require an internet connection to function. Instead, you can connect it to a telephone landline, if you have one, or to the AT&T mobile network. You do not need an AT&T plan to use ADT. 

If your power or internet service goes down, your alarm system will still function, as the alarm will run on backup batteries for some time and will maintain its connection to the monitoring center via these alternate connections.

ADT Equipment & Products

Home Security Systems

ADT’s home safety alarm, the ADT Command Panel, is a touchscreen-equipped hub that connects to your entire home security system, including cameras, life safety alarms, and sensors. 

You can control devices such as smart locks remotely and see the view from all of your security cameras on the Command Panel’s screen. It also acts as a burglar alarm and can be armed or disarmed, either directly using the touchscreen or remotely using ADT’s mobile app.

The ADT Command Panel also has a two-way speaker with a 24/7 live connection to ADT’s emergency monitoring center, which ADT will use to contact you in an emergency.

ADT Home Security Equipment & Products

ADT Equipment & Products

Home Security Cameras

ADT Home Security Equipment & Products

ADT sells indoor and weatherproof outdoor cameras under its own brand, plus doorbell-mounted cameras in partnership with Google Nest. It also offers a range of DIY cameras through its Blue by ADT brand. 

The Nest doorbell features HD video and intelligent technology that can differentiate between friendly faces and strangers and recognize the difference between a package delivery or passing vehicle, animal, or person. Despite being a Google product, it is fully compatible with your ADT security system and will send relevant alerts through the ADT app.

ADT’s indoor and outdoor cameras feature similar intelligent technology and come with two-way speakers and 1080p video quality. 

Life Safety Alarms

ADT Home Security Equipment & Products

ADT offers four life safety alarms: a smoke detector, a carbon monoxide (CO) detector, a flood sensor, and an emergency panic button.

The smart smoke detector is highly advanced. It can differentiate between harmless smoke from cooking and smoke patterns resembling a fire. It also notifies you through the ADT command panel if it requires cleaning or if the batteries require replacement.

ADT’s CO detector works similarly to the smoke detector but detects harmful levels of carbon monoxide. The flood sensor is a simple device that triggers an alert when submerged in water. 

The wearable emergency panic button allows you to contact ADT or emergency services immediately from anywhere in your home.

Smart Home Automation

ADT Home Security Equipment & Products

The ADT Command Panel can interface with popular smart home platforms, such as Amazon Alexa and Google Home. The Command Panel has built-in voice recognition technology and can act as an extension of your smart home speaker system.

ADT also has a dedicated line of smart home products that you can control remotely from the Command Panel or your mobile phone. These include smart locks, garage door controllers, and smart plugs. 

You can configure smart devices to work on automated timers, e.g., setting lights plugged into a smart plug to turn on or off by themselves at a predetermined time.

ADT Plans - Packages & Pricing

ADT’s professional monitoring plans, which can be added on to any hardware you purchase, range from $36.99 to $62.99/month and enable different levels of security and smart home automation. All ADT security systems have a $99 installation fee.

Note that some devices require a more expensive monitoring plan. Cameras will only function if you purchase the most costly Video & Home Monitoring plan, and smart Home devices will only interact with your system if you have Smart Home Monitoring or above.


Secure Monitoring
Smart Home Monitoring
Video & Home Monitoring

Price

$36.99/mo

$52.99/mo

$62.99/mo

Installation Fee

$99+

$99+

$99+

Intrusion Detection

Fire, CO, and Flood Monitoring

Mobile App Access

X

Smart Home Automation

X

Video Security (Cameras)

X

X

ADT Services

Most ADT devices notify ADT’s monitoring center immediately when an alert triggers. An alert could come from suspicious activity caught on camera, a smoke or CO detector going off, the burglar alarm activating, etc. 

When your ADT system issues an alert, ADT will attempt to contact you via phone notification and the two-way speaker on your Command Panel. If the monitoring team cannot reach you, they will assume an emergency and contact local authorities. 

Monitoring

ADT’s professional monitoring team primarily uses push notifications through your ADT app or direct contact via the two-way speaker on your alarm (if your security plan is not mobile-enabled) to communicate with you. To avoid false alarms, we highly recommend subscribing to the Smart Home Monitoring plan or above, since the Secure Monitoring plan does not include the app.

ADT’s Monitoring Services:

  • Push notifications through the ADT app.

  • Alerts on your alarm’s two-way speaker

  • Automatic notification to emergency services

ADT Home Security Mobile

ADT App

ADT Home Security Mobile App

ADT’s App, ADT Control, is available to Smart Home Monitoring Plan users and above. The app can do everything that the ADT Command Panel can do. You can access camera feeds remotely, receive alerts to your phone if a life safety alarm goes off, arm and disarm your burglar alarm, and interface with smart home features. You can also use the app to communicate with the ADT emergency monitoring center.

The ADT app has stellar reviews on the App and Google Play stores, with five-star ratings from over 300,000 customers.

Mobile alerts

If you have a compatible monitoring plan, you can configure any or all of your ADT devices to provide push notifications when they detect a potential threat. Some alerts, such as smoke detectors triggering, require an immediate response. If you fail to acknowledge an emergency alert, the monitoring center will contact local authorities on your behalf.

ADT Installation

ADT home security must be installed by a professional. Installation typically lasts 1.5 hours for a wireless system or three hours for a wired system. When you purchase your system, you will need to book a two-hour window for your professional installation on the calendar provided.

Installation fees start at $99 and vary based on the location and complexity of your security system. When the technician arrives, the first step is a complete walkthrough of your property to determine if your protection needs are adequate. The technician will confirm the placement of existing security features and recommend additional ones if needed.

In the last 30 minutes of your installation, ADT’s specialist will test all systems to ensure they function correctly and teach you to operate the keypad and use your system's security features. They can also assist you with installing the ADT app and accessing the web portal.

ADT Contracts and Warranties

ADT home security requires a three-year locked-in contract in all states except California, where the contract is for two years. You can make monthly payments from a credit card or bank account. If you cancel before the termination of your contract, ADT can charge you up to 75% of the remaining balance until the end of your locked-in term.

After your initial contract is over, your plan will automatically renew to a monthly agreement that you can cancel without penalty after giving ADT at least 30 days' notice. To cancel, contact ADT customer service.

If there is an issue with your ADT security system that ADT is unable to rectify within the first six months, you can return your equipment for a full refund. This is more restrictive than a regular money-back guarantee, as simply being dissatisfied with the product does not qualify you for a refund.

ADT offers a warranty called the Quality Service Plan (QSP) that can cover the repair or replacement of equipment for a few dollars each month. Specific pricing is not publicly disclosed. Without the QSP, your products are not covered by a warranty.

ADT Support & Customer Service

ADT’s customer service is available 24/7 by phone—(800) 716-3640—or online chat. We tested the responsiveness of ADT’s online chat and received a reply within seconds. ADT has a thorough help center where you can find answers to most frequently asked questions, plus a blog, the ADT Newsroom, with articles about home security and press stories about ADT.

How Does ADT Compare to Other Home Security Services?


ADT
Vivint
SimpliSafe
Ring

Best for

Smart home options

High-tech security solutions

Simple, premade packages

Affordable, flexible plan options

Price per Month

From $36.99

From

$19.99

From $17.99

From $3

Money-back guarantee

Six months

Three days

60 days

30 days

Warranty

Yes, with add-on

120 days

Lifetime

One year

Mobile

Android, iOS

Android, iOS

Android, iOS

Android, iOS

ADT VS Vivint

Compared to ADT and many other home security systems on the market, Vivint is advanced, Where ADT offers a CO sensor and a smoke detector, Vivint provides a combined smoke, fire, and CO detector that interfaces with your HVAC system to control fires and CO leaks, and its cameras record in 4k to ADT’s 1080p. On the other hand, a Vivint system will easily cost several thousand up front, whereas ADT can usually secure your home for less than $1000. 

ADT VS SimpliSafe

SimpliSafe is easy to use, with premade packages, a lifetime warranty, and no contracts. Its product line does not have the same variety as ADT’s, but the system is significantly cheaper overall. Also, SimpliSafe offers both DIY and professional installation options, while ADT can only be installed by a professional. If you are looking for a flexible, affordable system, consider SimpliSafe. ADT might be a better option if you want more advanced security features and smart home options.

ADT VS Ring

You can use Ring to secure your entire home if you like, but it truly shines for its small flexible plans. For instance, you can purchase a single doorbell camera and get a professional monitoring plan for it for just $3/month. 

ADT focuses on total home security packages and may not be suitable for single purchases like this. On the other hand, ADT’s established nature, professional installation, and wide variety of packages make it an excellent choice for a total home security package.

The Bottom Line

ADT home security is an established home security brand with over 100 years in the industry. Its product range includes burglar alarms, cameras, life safety alarms, and smart home devices. While it is a little more pricey than some competitors, its devices are reliable and unlikely to fail you in an emergency.

ADT requires a minimum three-year contract, and its products do not come with a warranty unless you purchase one separately. However, if you are looking for an advanced, reliable system that will protect your home for the long term, look no further than ADT.

Frequently Asked Questions
Is ADT really worth it?
-
+
ADT is well established and reliable. It has been working since 1910 and continues to be one of the most trusted home security brands for American households. It has responsive customer service, professional monitoring, and a wide range of products to meet your security needs. Although its prices are higher than average, its track record of safety and reliability can make it worth it.
How much a month does ADT cost?
-
+
The basic ADT monitoring plan, which covers burglar alarms and sensors for fire, flood, and carbon monoxide, costs $36.99/month. If you want to integrate smart home devices, your plan will cost $52.99/month. If you're going to add video monitoring, your subscription will increase to $62.99/month.
Does ADT work if WIFI goes out?
-
+
Absolutely. ADT doesn't use WiFi to communicate with the emergency center. Instead, it can either connect to your home phone line if you have one or to AT&T's mobile network where coverage is available. You do not need to have a mobile phone plan with AT&T to use ADT technology. You just need to be located in AT&T's coverage area. ADT will even work for a time if your power goes out, running on battery power.
Who owns ADT home security?
-
+
Apollo Global Management, a private equity firm, acquired ADT in 2016 and is the current owner of ADT home security.
Barry served as a front-line officer in London’s Metropolitan Police for 10 years. Responding to hundreds of residential burglary incidents during his career, he has built up a wealth of experience surveying crime scenes and delivering crime prevention advice. Barry now works as a project manager for a writing agency where he oversees a team of writers, delivering content across a variety of security, tech, finance, and business topics.

ADT customer reviews

Based on 154 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

19 days ago

ADT is easy to use and keeps my home safe from intruders. I can operate it with my cell phone or with the key fob which is very handy, and the cost is affordable.

25 days ago

I have had this service for many years, it is always dependable. My whole house is wired up.

25 days ago

The service is fabulous. They even helped me through covid by lowering my bill.

a month ago

The sign says it all. It works so I can never worry about it again. The value is worth the price.

a month ago

I'm very satisfied with this system. If the alarm goes off they are on the phone checking to see if all is okay. They also keep the system updated.

a month ago

This system is excellent overall. I have never had a problem with ADT when I used them in the past.

a month ago

I have never had any difficulty with their security service. When needed they were quick to respond and were professional. I feel their pricing is very fair.

a month ago

No problems. It is easy to use. The service is good. I have had no failures of my service.

1 months ago

The information was easy to understand, and it was not hard to get the information that I needed.

2 months ago

Great protection at a reasonable price! Gives me confidence that my home is well protected.

2 months ago

I chose ADT because they are the best in the market, best service, and have the best results. I'll stick with them.

2 months ago

I would give this service a higher rating if I could because of the very positive experience I had using it.

2 months ago

I never had a problem with the company. They have always answered my questions and have a great customer service. Additionally, if there was any technical issues I was able to call them and they would help me out.

2 months ago

This company is unlike a lot of other companies,. They offer great customer service. Most the time I am notified of a problem before i know it exists. Great customer service.

3 months ago

I like them because I've never had any problems or issues with ADT. In my opinion, it is a very good and safe service to have.

3 months ago

ADT has been part of my home security for over 15 years. It's trustworthy and hasn't once failed me yet, proving that It is a great example of home security systems.

3 months ago

ADT proactively catches possible threats, and they respond to emergencies. They monitor your house 24/7 and have options for every budget and need. They are the original protectors.

3 months ago

It was company installed. It calls the police when my very loud alarm goes off if I am not home, and I can control with my mobile phone.

3 months ago

They offer good incentives toward purchase. They answer any and all questions if system issues arise. They are very reasonable on price. Their service is very good, and they are quick to make house calls.

3 months ago

ADT provides a wide range of products and services. Their customer service is excellent.

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154 reviews