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PrestoExperts Online Therapy Review (2024)

Online Therapy With No Subscription Plan Necessary
By Crystal JacksonBy Crystal Jackson -
Last Updated: Mar 28, 2023
Visit Site
From $1/minute
Modes of communication
Phone, email, live chat
Minimum Master’s with State Licensure

Our Verdict

Is PrestoExperts Worth It?

PrestoExperts offers live counselors without subscriptions. The website’s user-friendly interface is easy to navigate but lacks the convenience of a mobile app. You can book a phone or email session with a therapist 24/7. The per-minute cost, starting at $1, could be cost-effective for short sessions but could add up fast for longer ones. This makes it helpful in emergencies or for quick check-ins, but it may not be the best long-term solution.

From $1/minute
Modes of communication
Phone, email, live chat
Minimum Master’s with State Licensure

PrestoExperts at a Glance

Editorial Score


Starting from $1/min, free chat until you hire a specialist

Therapist Network

Filter counselors by specialities, trained & licensed

User Access

Flexible, no commitment needed, web & mobile accessbility 24/7, no insurance needed

Communication Tools

Chat with therapists before hiring them for a session

Customer Support

Live call center for support, switch counselors at any time

PrestoExperts Pros & Cons


Therapists available for sessions 24/7
No monthly fee
Trained and licensed therapists


No matching service available
Fee per minute can be cost-prohibitive

How do I know I can trust this PrestoExperts review?

Top10.com authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

PrestoExperts PrestoExperts Visit Site


Are PrestoExperts Counselors Licensed Professionals?

All PrestoExperts therapists are licensed counselors, social workers, psychologists, or psychiatrists. They must have a minimum Master’s-level education in addition to an active and valid professional license. PrestoExperts’ quality assurance team will take at least a week to verify applicant qualifications to ensure they meet the PrestoExpert professional counseling Expert qualifications. 

You’ll also have the opportunity to talk to your counselor for three minutes for free to make sure they are a good fit for your needs. Counselor profiles contain their price per minute, profile photo, user reviews, degree, experience, and qualifications as well as information about their services, so you’ll be able to get an idea of who you’ll be talking to and choose the best therapist for you.

PrestoExperts Specialties and Areas of Expertise

PrestoExperts offers a variety of specialties and areas of expertise. You can search by ranking, price, availability, newest, and oldest expert. 

You can review individual profiles to find a counselor best suited to treat your mental health issue. Individual counseling profiles include the therapist’s area of expertise, a personal statement about their qualifications, relevant education, years of experience, languages spoken, counseling experience, fee per minute, fee for mail therapy, their reviews, and a star symbol that will allow you to add them to your favorites. 

PrestoExperts offers the following areas of expertise.

  • Addictions
  • Coping with crisis and physical conditions
  • Counseling for students
  • Eating disorders
  • Parenting
  • Pastoral and religious counseling
  • Personal development
  • Personality and emotional disorders
  • Relationship issues

How PrestoExperts Works

Signing up 

The signup process is quick and easy. Simply register with your email address or Facebook account. You’ll be asked to create a password and an optional screen name. Then, select the service you would like to utilize.

Please note that the site specifies that it cannot assist with suicidal thoughts and recommends you call 1-800-784-2433 or 911 in the US for help. It also provides this link for support outside the United States.

Getting matched with a counselor

Rather than matching you with a counselor, PrestoExperts gives you a choice of experts. You can filter by New Experts, Lowest Price, Highest Rank, Live Online, Available on Phone, or Price Range. You can see a profile for each counselor, with their price, education, experience, and qualifications. 

Unfortunately, our first attempt at reaching a counselor ended with a 404 error. However, the second counselor connected in less than a minute and began the session. The first three minutes of the session are free.

You are able to switch counselors at any time. You can also block a counselor with one click if necessary, while therapists can also block clients who present a safety threat. On the other hand, you can save your favorite therapists by clicking Add To Favorites, and you’ll be able to rate them after each interaction. 

Booking sessions

With PrestoExperts, you don’t have to book sessions in advance. Instead, log on to your account at any time and choose to begin a session. Wait times for instant chat are minimal. 

You can choose between phone, email, or instant chat sessions. Sessions are at your convenience, and you can cancel or end them at any time. 

As an example, to book a session by email, choose the Email icon, and an expert will respond within 24 hours with information about their fees. 

Confidentiality and Privacy 

PrestoExperts guarantees client privacy, security, and confidentiality. Experts only have access to your screen name. Per their license, they are required to be HIPAA compliant. Chat and calls are encrypted, and your data is not shared with third parties. Additionally, phone and email addresses are not shared with your counselor. 

PrestoExperts Apps

PrestoExperts does not offer a mobile app.

PrestoExperts Customer Support

Help and support is available by visiting the Service Center at the top right-hand corner of the PrestoExperts page. You’ll find answers to frequently asked questions for both clients and experts as well as technical assistance. 

To obtain additional assistance, you can submit a support ticket. As you type in your concern, additional suggested articles will be provided at the right-hand side of the screen. Tickets are reviewed and receive responses within five business days.

PrestoExperts Pricing

There is no monthly fee or subscription for this PrestoExperts; instead, you’ll be billed by the minute. The cost varies depending on which therapist you choose. You can find licensed professional counselors for as little as $1 per minute for a phone or email session. 

You can also save on future therapy sessions by referring your friends. Each friend referred will give you $10 off a session.

Type of Plan
What’s Included
Cost per session
Cost per month

Online counseling

Phone or email sessions available 24/7

Starting at $1/minute


Is PrestoExperts Covered by Insurance? 

PrestoExperts is not covered by insurance. However, check with your insurance provider to see if you qualify for full or partial reimbursement for your mental health treatment.

PrestoExperts Alternatives

PrestoExperts is one of many online therapy providers. Let’s see how it compares.


Cost per Session

Starts at $1/minute



Modes of Communication

Phone, email, live chat

Text, video, audio messaging



Minimum Master’s with State Licensure

Minimum Master’s with State Licensure

Minimum Master’s with State Licensure

Accepts Insurance




24/7 Access




PrestoExperts PrestoExperts Visit Site

PrestoExperts vs Talkspace

Although PrestoExperts’ $1 per minute starting rate seems less expensive than Talkspace’s $65 per week plan, it could be comparable or even more expensive. Talkspace has an all-inclusive format that allows unlimited text, video, and audio messaging, while PrestoExperts charges per session, so standard-length sessions could be more affordable with Talkspace.

PrestoExperts vs Online-Therapy.com

PrestoExperts therapy and Online-Therapy.com both offer base rates for instant messaging services. However, Online-Therapy.com offers live sessions each week with an upgraded membership. In this case, PrestoExperts has the advantage, with immediate availability for online therapy even at the lowest session price. Online-Therapy.com may specialize in counseling, but PrestoExperts offers both phone and chat counseling.

Bottom Line

For the busy professional looking for quick mental health support, PrestoExperts could be an affordable and accessible option. If you need short sessions available 24/7, this could be the service for you–particularly if you don’t mind speaking to different counselors each time. 

For clients looking for regular therapy with longer sessions, PrestoExperts may lose its appeal. A 50-minute therapy session starts at $47 with the first three minutes free, but you’ll need to make sure the therapist you build rapport with can accommodate your schedule. Still, this on-demand-style therapy could appeal to busy consumers looking for mental health support on the go. 

Frequently Asked Questions
How much does PrestoExperts cost?+-

PrestoExperts has variable pricing starting at $1 per minute. Costs are dependent upon session lengths and the counselor selected.

What makes PrestoExperts different from other counseling services?+-

PrestoExperts is a service that doesn’t require appointments. You can begin a session at any time by instant chat, email, or phone. No subscription or monthly fees are required.

Is PrestoExperts legit?+-

PrestoExperts is legit. You can find a variety of licensed professional counselors online using this e-therapy service. Your card is only charged for sessions per minute after the first three minutes.

Crystal is a dating writer for Top10.com. She is a former therapist turned writer and dating advice columnist. She is the author of the Heart of Madison romance series, while her non-fiction work has appeared in such well-recognized lifestyle publications as Medium, Elephant Journal, Elite Daily, The Urban Howl, and The Good Men Project.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

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