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Life Alert Review (2024)

A trusted brand of home medical alert devices that are monitored 24/7 by trained staff
By Juliette SeigfriedBy Juliette Seigfried -
Last Updated: Jun 26, 2023
455 reviews
Visit Site
Monthly Monitoring Fees
Cellular, landline, GPS
Activation Fees

Our Verdict

Is Life Alert Worth Signing Up For?

Life Alert is the nation’s #1 personal emergency response company that has a proven track record of saving lives and improving customers’ wellbeing. As the industry leader in personal protection, Life Alert is the first medical alert provider to incorporate 4G LTE technology into their cutting-edge devices and services.

Monthly Monitoring Fees
Cellular, landline, GPS
Activation Fees

Life Alert at a Glance

Editorial Score


2 solutions; Wrist and pendant wearable options


Waterproof; 2-way communication


At-home, on-the-go and combined solutions; Landline, cellular and GPS connectivity available


US-based monitoring center responds to the help button. Calls and provides 24/7 emergency support available

Online Experience

The website is unclear and lacks information; Basic mobile app

Life Alert Pros & Cons


24/7 two-way voice communication with trained operators
Five Diamond-certified, A+ rated monitoring services
Mobile batteries last up to 10 years, never need charging


Higher prices and activation fees than competitors
Three-year contract required with no trial period
Online shopping experience is problematic

Top Life Alert Reviews

Ronda Hughes
No Hassle
I was NOT looking forward to calling and setting up Life Alert for my dad because I was afraid it would turn into a big hassle. My actual experience with Life Alert turned out to be the polar opposite of a hassle. It was so smooth and every person I talked to felt like I was talking to a friend or family member. Thank you, Life Alert!!!
Kimberly Wilcox
Great help getting set up.
Great help getting set up.
Steven Evers
Smooth and efficient.
Smooth and efficient.
See all Life Alert reviews

How do I know I can trust this Life Alert review?

Top10.com authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

Life Alert Life Alert Visit Site


How Life Alert Works

Life Alert Features - Products & Equipment

Like most other medical alert companies, Life Alert provides devices for in-home and on-the-go use. The Help on the Go + GPS device is a lightweight mobile unit that works to summon help from anywhere with cellular coverage.

Master Unit

The Life Alert Master Unit is a tabletop base station for the system. It has its own help button and two-way voice communication that connects you with Life Alert operators. A smaller Cancel button enables you to cancel if it’s a false alarm or if the situation has been resolved.

The Master Unit supports both landline and cellular connections and provides up to 72 hours of battery backup. 

The base unit, which is mandatory even if you opt for the mobile Help on the Go bundle, comes with a remote help button that you can wear as either a pendant or on a wrist strap. You can summon help from within 800 feet of the Master Unit.

The remote help button is waterproof, so you can wear it in the shower. The pendant’s batteries last for up to 10 years and don’t need recharging. Note, however, that these wearable devices do not support automatic fall detection. 

Master Unit + Help Button

This plan offers the Master Unit bundled with one of Life Alert’s most popular options, a wall-mounted Help Button.

Most users place this button in the bathroom because it is waterproof and can be installed in the shower or near the tub. But you can also place it in other areas of the house where falls or emergencies are likely to happen, such as near stairs or in the kitchen.

Like the standard pendants, it supports two-way communication and its battery lasts for 10 years. 

Master Unit + Help on the Go + GPS device

For customers who are active outside the house, Life Alert offers the Help on the Go + GPS device. This plan bundles the Master Unit and Help Button with a wearable device that works anywhere, enabling two-way communication with Life Alert operators from anywhere covered by cellular service.

Because it is small, you can wear it as a pendant, on the wrist, or carry it in a handbag or pocket.

More importantly, the Help on the Go device is GPS-enabled so that it can pinpoint your exact location. This enables emergency services to get to you quickly. Unlike some competitors’ mobile solutions, it only connects you with Life Alert operators and doesn’t offer direct voice communication with caregivers or EMS. 

Life Alert Optional Features & Accessories

Life Alert systems are pretty self-contained, so there are almost no add-ons or accessories available for them. 

Features & Functionality
Extra wall-mounted Help Button
$20.00 per month per button
Add to additional bathrooms or areas away from the Master Unit.

Life Alert Installation & Setup

You can use the Master Unit with either a landline or wireless phone service. DIY installation is possible, but Life Alert does offer professional installation. This option could be less stressful for you or your caregivers and is included as part of the activation fee. 

To set up a Life Alert base station on a landline, plug it into a power outlet and a phone jack. Press the HELP button, tell the operator you’re making a test call, and test the two-way talk capabilities. After determining that the Master Unit is working, you can test the wearable or wall-mounted help buttons the same way.

Setting up the Help on the Go + GPS device is even simpler. There are no complicated activation or registration procedures because Life Alert handles them. You just press the button on the pendant device, and you’re connected to the monitoring center. 

Similarly, setting up the Help Button is easy, because all you have to do is remove the covering over its adhesive strip and place it in a convenient place in or near your shower (or wherever you feel is the best place to put it). Then just press the HELP button to test it.

Life Alert Monitoring Services

Life Alert owns and operates its own network of Five Diamond certified monitoring centers located throughout the US. They are staffed 24/7 by operators who have spent up to a year being trained about medical conditions, personal safety, and Life Alert equipment.

The company says that it has three times more dispatchers than the traditional security company and that their job is to manage a crisis from beginning to end while always staying in touch with the customer. 

Life Alert also enables you to provide the monitoring centers with your medical history, which you can enter in the mobile app. The dispatchers can then respond appropriately when you call.

If you opt for the Help on the Go + GPS bundle, that wearable device also provides the dispatchers (and thus emergency services) with your precise location, wherever you are.

Life Alert Contracts - Warranty & Insurance

Life Alert requires a three-year contract. The contract comes with no trial period, but it can be cancelled and refunded if you or your loved one goes into nursing home or other 24-hour care facility, or passes on. All of the Life Alert equipment comes with a warranty, the cost of which is included in the activation fees. 

Life Alert App

If you have a cell phone, you can download a free Life Alert app from either the Apple Store or Google Play, depending on your phone’s operating system.

If you are in an emergency, you can contact the monitoring center from your phone, even if you aren’t near your Master Unit or have forgotten your remote button. The Life Alert app uses the same one-button interface as the other devices, with a big red help button. 

Life Alert Customer Support

While Life Alert’s call monitoring centers are well-reviewed for their promptness and professionalism, reviews are often less positive for their customer service. If you're still shopping around, you may find it difficult to navigate the website or locate an 800 number that connects you with someone who doesn't work in the sales department. And the support phone number for existing customers can’t even be found on the website. (It’s 1-800-338-9090.) 

Life Alert Pricing

Pricing & Special Offers

Life Alert differs from most other vendors we’ve reviewed in that it does not sell the system components separately.

You are required to order the Master Unit ($49.95 per month), but you can also order it bundled with a wall-mounted Help Button for bathroom use for $69.90 per month, or with the Help Button and a mobile Help on the Go + GPS device for $89.95 per month. You also have to pay large ($96-$198) installation, programming, processing, and shipping fees.

One thing to be aware of is that Life Alert often quotes installation/activation fees that are higher than advertised. It’s important to know what they are so you can point that out to the sales representative. 

Life Alert Plans - Packages & Pricing

Monthly Price
Designed For
Connection Type
Equipment Fees
In-Home System (Master Unit + pendant) 
$49.95/month* + $96 one-time activation fee
Landline or Cellular
In-Home System (Master Unit + pendant and Help Button)
$69.90/month* + $96 one-time activation fee
Landline or Cellular
On-the-go  System (Master Unit + pendant, Help Button, and Help on the Go + GPS device) 
$89.95/month* + $196 one-time activation fee
Home, On-the-go

*Life Alert offers a discount for those who can pay for a year’s service in advance. 

Life Alert Alternatives

How Life Alert Compares to Other Medical Alert Companies

Life Alert

Medical Guardian

Philips Lifeline

Medical Alert

Cost of Upfront Equipment



$19.95 (self-installation fee)
$99 (optional technician installation)


Monthly Monitoring Fees





Activation Fees





Optional Monthly Add-ons

Help Button and Help on the Go + GPS bundles are available



Yes (+5/month device protection plan)

Water-Resistant Devices





Fall Detection


Yes  (+$10/month)

Yes (included in price of HomeSafe with AutoAlert and On the Go system)

Yes  (+$10/month)

GPS Location Monitoring

Yes (On-the-go system)

Yes (On-the-go devices)

Yes (On the Go system)


Mobile App






Landline, Cellular

Landline, Cellular, WiFi

Landline, Cellular

Landline, Cellular

Optional Accessories

Extra medical alert buttons

Fall detection pendant, 
voice-activated wall button,
PIN-protected lockbox, 
extra medical alert buttons, 
Limitless Icons jewelry-style medical alert pendants,
equipment protection

Key lockbox, 
medication dispenser, 
voice extension communicator

Fall detection pendants, 
lockbox (with annual subscription)

Life Alert vs. Medical Guardian

Although Life Alert offers trustworthy equipment and monitoring, it doesn’t have as many features as Medical Guardian, our #1 rated system.

Medical Guardian offers more high-tech solutions, such as a smartwatch and two-way communication with non-emergency caregivers. It also offers fall detection and useful add-ons and accessories.  

Life Alert vs. Philips Lifeline

Lifeline’s simple, no-contract, month-to-month pricing scheme and a wider range of important features such as fall detection make it a better choice than Life Alert for most seniors.

In particular, Lifeline’s optional medication dispenser can help you manage your medicine intake, and its Key Lockbox option can provide emergency services with easy access to your house if you cannot come to the door. 

Life Alert vs. Medical Alert

Medical Alert offers similar features to Life Alert, at lower month-to-month prices. Both systems offer reduced rates for longer subscriptions, but if you know you want a mobile system, both companies require you to buy the home (base station) version as well. 

Life Alert Life Alert Visit Site

Bottom Line

Life Alert is one of the oldest providers of medical alert systems. Both its equipment and its monitoring services are well-reviewed. As a system, it’s trustworthy. 

However, many of the other systems we have reviewed offer better quality for lower prices. Also, Life Alert has a history of lack of transparency and aggressive sales tactics. 

Overall, we recommend looking into some of the other medical alert systems before deciding on Life Alert. They may offer you a better value without the long and difficult-to-cancel contracts. 

Frequently Asked Questions
Who owns Life Alert?+-

Life Alert is a family-owned business. It is publicly traded but remains a privately-held company.

How long has Life Alert been in business?+-

Life Alert has been providing medical alert systems for 35 years.

Is Life Alert legit?+-

The company was endorsed for many years by former Surgeon General C. Everett Koop and claims on its website that it is the only company proven to have saved one life every 11 minutes since 2008.

Beyond contributing to Top10.com, Juliette Siegfried is a leading writer, workshop leader, and community expert in dating and non-traditional relationships. She is currently the most-viewed author in the Open Relationships column on Quora. In 2004 and 2007, Juliette founded Poliamor Barcelona and Madrid and has since contributed to multiple books on dating and relationships and presented at numerous conferences, including Euro BiCon and the Contemporary Intimacies Conference.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

Life Alert reviews

Excellent • Reviews 455
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Ronda Hughes
6 days ago
No Hassle
I was NOT looking forward to calling and setting up Life Alert for my dad because I was afraid it would turn into a big hassle. My actual experience with Life Alert turned out to be the polar opposite of a hassle. It was so smooth and every person I talked to felt like I was talking to a friend or family member. Thank you, Life Alert!!!
Kimberly Wilcox
6 days ago
Great help getting set up.
Great help getting set up.
Steven Evers
7 days ago
Smooth and efficient.
Smooth and efficient.
Susan Paolantonio
1 week ago
Elisabet was extremely helpful and when…
Elisabet was extremely helpful and when we got disconnected, she called me right back. She explained everything to me in detail which I appreciate immensely.

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