Expert Review

Customer reviews

Medical Alert Review

31 reviews
31 people say

Ease of use

Brand satisfaction

Value for money

Service quality

Top10.com StaffByTop10.com StaffAug. 29, 2019

In a Nutshell

As the nation’s largest independent provider of medical alert systems, Medical Alert is trusted by hundreds of thousands of families, hospitals and healthcare organizations throughout the country—and with good reason.

pros

  • Mobile system battery life is up to 36 hours
  • Fall detection on every system and mobile GPS

cons

  • No activity monitoring
  • Smoke detection not standard

Medical Alert Medical Alert Visit Site

Medical Alert provides comprehensive at-home and on-the-go medical alert systems to keep you safe and independent while living in your own home and community. Their lightweight, waterproof medical alert systems provide 24/7 monitoring and access to emergency response at the push of a button. Equipment comes at no charge with no activation fees or long-term contracts. Each system is available with Automatic Fall Detection, which senses a fall and connects you to an operator even if you can’t push your button.

Enjoy the independence you love and the security you need knowing that help is always just a button push away. Medical Alert delivers ultimate peace of mind at the best value with extremely affordable prices, unmatched customer service, a clean and transparent shopping experience, and immediate emergency response anytime, anywhere.

Features and Benefits

  • Prices Start at $19.95/mo.
  • One month free
  • Free second button
  • Free shipping
  • Waterproof shower safe buttons
  • A+ rating with the BBB
  • Premium protection with 24/7 monitoring
  • Immediate, reliable emergency response
  • At-home and on-the-go systems
  • Automatic fall detection—no button needed
  • GPS monitoring & location tracking
  • 30-day money-back guarantee
  • Recommended by leading hospitals and caregivers
  • No equipment charges
  • No long-term contracts
  • No activation fees

Product Descriptions

General Overview

Options to Suit Every Lifestyle

Whether you’re seeking security in the comfort of your own home or looking for something to support your on-the-go lifestyle, Medical Alert has you covered.

With a Medical Alert bracelet or pendant, the simple push of a button connects you instantly to a highly trained emergency response operator who determines and sends the help you need. Whether you’ve suffered a serious injury or just want to notify a caretaker of your whereabouts, help is standing by.

All devices come with a battery back-up to keep protected in the case of a power outage. They are incredibly lightweight and waterproof, allowing you to wear them in the tub or shower where accidents frequently occur.

At Home Products

Medical Alert has systems that work with or without a landline. The system includes a 2-way speakerphone alarm base and lightweight bracelet or pendant buttons. Just press the help button on any device and an operator will respond immediately.

Setting up the at-home systems is a breeze. You simply plug the base station unit into a wall outlet to power it up, connect the phone cord (if your system requires a landline) and then turn it on. That’s it.

Pricing for Medical Alert’s At-Home system starts at just $19.95 a month for the landline unit, and $29.95 a month for the no-landline unit. Automatic Fall Detection can be added to either product for just $10 a month.

On the Go Products

You can rest assured you’ll get the help you need wherever your life takes you with the MobileElite medical alert system, which uses GPS technology to identify your location should you need help. It includes a handheld mobile device, lightweight bracelet or pendant buttons, carrying case, charging cradle and cord. Just press the help button on the mobile device, bracelet or pendant and an operator will respond immediately.

The MobileElite system is extremely easy to set up. Just make sure the mobile device is fully charged. Once it’s charged, you’ll want to test the system by pushing the emergency button.

Pricing for the MobileElite product starts as low as $34.95/month. Automatic Fall Detection can also be added to this package for just $10 a month.

Automatic Fall Detection

Enabled with Automatic Fall Detection, your Medical Alert bracelet or pendant can sense a fall and contact an operator immediately—even if you can’t press your button. This feature is ideal for those at risk of falling, having a heart attack or seizure, or experiencing a medical emergency that might result in a fall. It provides peace of mind not just to the user, but also to his or her family members. Automatic Fall Detection can be added to any Medical Alert plan for just $10 a month.

365Access Caregiver App

Medical Alert also has an app that loved ones can use to make sure the person wearing the device is okay at all times.

With the company’s 365Access Caregiver App, you can check your loved one’s status any time of day or night, right from your phone. The 365Access Caregiver App includes location monitoring, communication, notifications and additional information.

Reputation

Medical Alert provides reliable medical monitoring solutions at an affordable price without ever compromising the customer experience. Every Medical Alert operator is 5-diamond certified and highly trained in emergency and non-emergency response. They are fast and dependable, which is of the utmost importance when time is of the essence.

There is a reason that Medical Alert’s emergency alert systems have long been the gold standard of medical monitoring devices. Theirs are some of the best, most reliable products on the market. They are lightweight and waterproof, extremely easy to set up and operate, and they come with battery back-up to ensure users are protected even during power outages. The products all enable crystal clear communication, and their fall detection feature works even without a button push.

Medical Alert has been a trusted leader in the emergency monitoring industry for more than 10 years, providing protection to hundreds of thousands of customers. They are always updating their products to include the most cutting-edge technology, and their systems are regularly tested for ultimate reliability.

Their multiple ULC-listed monitoring centers are standing by 24/7 to take your call, and all their centers are staffed by SIA-certified operators. Medical Alert is one of the founding members of the Medical Alert Monitoring Association (MAMA), they have an A+ ranking with the Better Business Bureau, and they are recommended by hospitals, home health care agencies, and healthcare professionals nationwide.

Customers rave about the company’s stellar customer service. Medical Alert offers all the benefits of a big company, with the accessibility and appeal of a small, family-owned business. They are transparent in their terms and conditions; what you see is what you get. They take a customer-first approach to business, and their users’ safety is what drives them. Not only that, they offer a 30-day money-back guarantee. So, if for some reason, you aren’t 100% satisfied with your purchase, you need only return it within 30 days, and you’ll get a full refund. It’s no wonder that customer reviews are full of positive feedback and that Medical Alert is regarded as the gold standard of emergency monitoring device providers.

Plans & Pricing

Despite the high quality of their technology and services, Medical Alert is one of the most affordable medical monitoring device companies on the market. As one of the largest businesses of its kind, Medical Alert produces systems at higher volumes and pass those savings onto their customers. They also offer a variety of options to suit every budget. You can pay monthly, semi-annually or annually, but you’ll get the best rate if you pay annually:

  • At-Home Landline: Starts at $18.29/mo.
  • At-Home No Landline: Starts at $27.45/mo.
  • MobileElite: Starts at $32.04/mo.

Automatic Fall Detection is available on all plans for just an additional $10 per month. Unlike many of its competitors, Medical Alert has no activation, installment or equipment fees. And they offer free shipping. You’re never locked into any long-term contracts, and they stand behind their services with a 30-day, risk-free Money Back Guarantee. If for some reason you aren’t 100 percent satisfied with their service, you can cancel without penalty.

Additional Benefits

Waterproof Wearables

Since many falls happen in the shower, Medical Alert’s bracelets, pendants and fall detection buttons are all waterproof, which means you’ll stay safe in the shower, bath and even the pool.

Total Dependability

When time is of the essence, you need crystal clear two-way communication with an operator. You’ll get that–plus reliable cellular connectivity and battery backup power outage protection.

Money Back Guarantee

If for some reason you aren’t 100% satisfied with your Mobile Alert product, you can cancel any time. Do it within 30 days, and you’ll get a full refund. No long-term commitments here.

Backed by the Best

Medical Alert is so committed to quality that they founded the Medical Alert Monitoring Association, which has since become the most trusted authority in the industry. Plus, they’ve got an A+ Better Business Bureau ranking, which means you can be confident that their technology and services are the best of the best.

24/7 Monitoring

Medical Alert offers 24/7 professional monitoring by highly trained, multilingual, SIA-Certified operators. The company has fully redundant, UL-certified monitoring centers in the U.S., and provides coverage in all 50 states as well as Canada, Puerto Rico and the Virgin Islands through their landline monitoring system.

Their area of coverage is one of the most extensive in the industry, making them an ideal choice for consumers living or traveling to those specific areas outside the continental U.S.

Easy Setup and Installation

Setting up any Medical Alert system is a breeze. For the At Home systems, you simply plug the base station unit into a wall outlet to power it up, connect the phone cord (if your system requires a landline) and then turn it on. The On-the-Go system is also extremely easy to set up. Just make sure the mobile device is fully charged. Once it’s charged, you’ll want to test the system by pushing the emergency button. That’s it.

Bottom Line

You won’t find too many surprises with Medical Alert as far as medical alert services provided. Both the landline and non-landline (cellular) home units come with a 600-foot range and up to a 72-hour battery backup, which is fairly standard in the industry. Medical Alert is an industry leader and is the largest medical alarm company in North America who offers competitive service and pricing.

Top10.com StaffByTop10.com StaffJun. 18, 2019
Our editorial staff is comprised of writers who are passionate about the world of tech services. We specialize in simplifying the process of choosing the right medical alert system for you or your loved one.

Medical Alert customer reviews

Based on 31 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top reviews

B****a, VA
3 months ago

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It's a brand I trust and depend on in my daily life. I feel safe having it I am happy we chose this brand.

C**a, IL
3 months ago

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This was the best way for me to alert of my healthcare the doctor when needed. I also used the list and any added other caregivers

T***y, GA
2 months ago

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When I have a fall I know that when I hit that button that I will have someone on the other end to help me.

J*y, MA
3 months ago

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It was quick and easy to use. Price was very fair for the protection it gives. Their equipment is top quality and modern. I would advise it to anyone.

L**a, NY
3 months ago

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I like Medical Alert because I am sure if I fall anywhere I just have to push my button and help will come immediately.

J*y, FL
19 days ago

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Responds quickly and efficiently. Replaced my monitor quickly at no charge when it stopped working.

N***y, OH
3 months ago

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It's very easy and likable to use in an emergency. Very handy to have on hand. Very friendly staff that answers you when you have to push button

E**a, AL
3 days ago

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Because they help us with any problem. If we can't speak or we faint it they're good like my help problem just in case I can't talk I wear a necklace that will state my health problem that need that kind medicine to keep me alive

H**e, TN
a month ago

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I like having it nearby, knowing it is there in the event of an emergency. I like that I can give it detailed information on the website, so it knows my conditions, who to call in an emergency.

D*****h, IL
3 months ago

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I am happy with the service. I don't have any issues. No issues or concerns have come up. The service meets my needs.

R***, SD
a month ago

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I like that I feel safe that my records are available for the authorities, the company seems to be good.

L*e, OH
3 days ago

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It is difficult for the service to answer when you are riding in a car. It takes a little while for the service to pick up.

G**e, FL
4 months ago

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It has served me well. I have an autistic son and they help with an identification bracelet

J**n, KY
2 months ago

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So far, I like the fact it is not more expensive than some of the other competitors. It seems to benefit seniors who have depended on their service for many years.

K***, NY
2 months ago

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Needed this service as I have type 1 diabetes. Have been a member for nearly forty three years.

J******r, AL
10 days ago

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They are the best in the industry. They have the best price I love the customer service department

L***a, PA
3 months ago

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Easy to use product and easy to purchase. Gives peace of mind to anyone who purchased this product

R*n, OH
2 months ago

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It gives us peace of mind and confidence in service; value of service is modest and it is very easy to use

T****a, AL
2 days ago

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It was great and very easy to use. The overall experience was better than I expected. Way to go!

A*y, UT
12 days ago

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I like their customer service. They were very helpful and friendly. I would recommend this brand to anybody and I have recommended it already to quite a few people.

T*d, VT
4 months ago

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If you get this company, it's a fair company that does it's best to help you with anything they can

L*e, AL
2 months ago

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Best I can get as of this time. I don't know any others now. I have not tried a different system so there may be better ones out there

G*****t, MO
3 months ago

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They have an easy to use website to make purchase of what I wanted. Fast response to my order.

H****d, VA
2 months ago

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I did not feel like I got adequate information and support. I did not use it often because I did not need their support.

J****e, NM
a month ago

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It's an ok brand for this area of northern New Mexico and for my current age. There are not many plans to choose from

J***e, NC
2 months ago

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Ease of access and results delivered directly to me the next day. So much better than playing phone tag with my doctor

K***a, AZ
a month ago

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Medical alert is good. My grandma used it for a while before she passed away. I would recommend this to family.

K***y, CA
2 months ago

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I ordered several medical alert bracelets however the writing faded pretty quickly and they were costly

V******a, MD
2 months ago

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Since it is the only company I have used I don't have anything to personally compare it to so that's why I gave it that rating

G***H, IL
3 months ago

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Major problem with system is the cost way too high for what is provided. There's nothing more to say on that. It is just too expensive

D****s, CA
3 months ago

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Found it inconvenient to use the product wherever I was at would like more flexibility in the use of the product

31 reviews