We earn a commission from brands listed on this site. This influences the order and manner in which these listings are presented.
Advertising Disclosure
Special Offer

Medical Guardian Review (2024)

Spring is Here PROMo: 50% Off Top Products with code: SPRINGSAFETY50
By Michael GrawBy Michael Graw -
Last Updated: Nov 09, 2023
957 reviews
by
logo-MEDICAL GUARDIAN
Visit Site
Monthly Monitoring Fees
$29.95-$39.95
Connection
Landline, Cellular, WiFi
Activation Fees
None

Our Verdict


Is Medical Guardian Worth Signing Up For?

Medical Guardian offers a range of medical alert devices for use at home and on the go. The company offers 24/7 monitoring, and you can get help for both emergency and non-emergency situations. Medical Guardian devices have long battery life and support fall detection. The company has been in business for 16 years and has more than 300,000 users.

Monthly Monitoring Fees
$29.95-$39.95
Connection
Landline, Cellular, WiFi
Activation Fees
None

Medical Guardian at a Glance

9.6
Editorial Score

Products

5 solutions; Medical alert smartwatch; Wrist, pendant and necklace wearable options
9.5

Features

Fall detection; Waterproof; 2-way communication
10.0

Connectivity/Mobility

At-home and on-the go solutions; LTE, GPS and WiFi connectivity available
9.5

Alerts

US-based monitoring center responds to help button or falls. Calls and provides 24/7 emergency support
10.0

Online Experience

User-friendly website; Mobile app allows family members to monitor the location of their loved one
9.0

Medical Guardian Pros & Cons

PROS

Home and mobile medical alert devices
Free month and free shipping on annual orders
GPS tracking for on-the-go systems

CONS

Mobile app is not user-friendly
Many services require add-on purchases

Top Medical Guardian Reviews

CM
Cindy Morgan
So efficient
My mother is 96 and cannot hear. She accidentally hits the button a lot. This company and their operators are always so prompt and friendly and nice when I say it was an accident. I am so happy I set this up for mom and they contact me if she doesn't respond. That makes me feel safe.
Mu
Muffin
Great
Don't have to worry.
RM
Ralph Martinez
CONTRUCTIVE PRODUCT FOLLOW UP
CONTRUCTIVE PRODUCT FOLLOW UP
See all Medical Guardian reviews

How do I know I can trust this Medical Guardian review?

Top10.com authors, contributors, and editors are serious about research. We combine our own experience with the services we recommend, with reviews that come from verified users–just like you! Together, with reviews from industry experts, we find the Top 10 best products and services to make sure you can choose with confidence and ease.

Get a FREE personalized quote from Medical Guardian here:

or call us now at

800-591-5242
By clicking the 'Get Free Quote' button below, I agree that an Medical Guardian specialist may contact me via text messages or phone calls to the phone number provided by me using automated technology about Medical Guardian offers and consent is not required to make a purchase. Your information is collected and used in accordance with our privacy policy.

Medical Guardian Medical Guardian Visit Site

Overview

Medical Guardian Products & Equipment

Medical Guardian sells devices for use at home and on the go. On-the-go devices work anywhere. For home use, it offers the Classic Guardian and the Home 2.0. For on-the-go use, it offers the MGMove, MGMini, and MGMini Lite.

Classic Guardian

The Classic Guardian requires a landline connection and is best suited to homes without high-speed internet or strong cell phone reception. Truthfully, this medical alert system can go anywhere and has a range of more than roughly three football fields, and its backup battery can work for up to 32 hours if the power goes out. You also get access to the MyGuardian portal and app that can help connect you directly to a caregiver. 

The Classic Guardian comes with a base unit, silicone wristband, neck pendant, and wall charger and adapter. 

Using the Classic Guardian is easy. Simply push the Help button on the pendant or wristband to speak to an emergency Medical Guardian representative.

The optional fall-detection add-on, if activated, can also call the help center in case of a fall. Medical Guardian’s emergency monitors can dispatch the fire department, police, mental health services, and EMTs and also get in touch with one of your emergency contacts (from your Medical Guardian Care Circle).

Home 2.0

The Home 2.0 connects to a 4G cellular network or your home’s WiFi network, making it suitable for any home that has good cellular coverage or broadband. It includes a single mobile emergency button that can be placed into an included pendant or wristband.

The range for the Home 2.0 is limitless. It has a backup battery that enables it to continue working for up to 32 hours if the power goes out.

To activate the Home 2.0, just push the emergency button on the device itself or on the pendant or wristband. It includes a two-way speaker so you can talk directly with responders at Medical Guardian’s monitoring center during an emergency. It also includes access to the MyGuardian portal and app to manage the emergency contacts in your Care Circle.

MGMove

The MGMove is an on-the-go medical alert device that offers many of the features of a smartwatch. It is designed to fit on your wrist and has an on-screen emergency button as well as a small physical emergency button on the watch frame.

The MGMove can track your steps and remind you of upcoming calendar events. It doesn’t integrate with a smartphone to make calls and send texts, but it enables you to check the weather and messages from the MyGuardian portal.

This device connects to 4G cellular networks as well as WiFi to ensure you’re connected to Medical Guardian’s monitoring center. It also includes GPS tracking to make your location available to responders during an emergency. The MGMove’s battery lasts for up to 24 hours.

MGMini

The MGMini is the smallest and lightest mobile emergency response device available, standing about 2 inches high, 1 inch across, and weighing 1.3 ounces. 

Developed from direct customer feedback, it combines the most desired features from other devices while maintaining simplicity. It offers a one-touch button to reach monitoring centers and boasts a battery life of up to 5 days from a 4-hour charge. 

MGMini couple

The device operates on the AT&T 4G LTE network, providing continuous GPS location updates with Wi-Fi backup. It also integrates with the MG Portal and app for hourly GPS updates. 

The MGMini offers advanced 6-axis fall detection technology as an optional add-on, with a built-in alarm cancellation feature. 

It's water-resistant, making it safe for shower use, and can be worn around the neck or attached to a belt clip. Additional features include step counting, activity tracking, and various color options like pearl, silver, black, and rose gold. The device also supports multiple ways of wearing it, with interchangeable neck and wrist kits, wall buttons, and more.

MGMini Medical Guardian

MGMini Lite

The MGMini Lite is a sleek, lightweight personal emergency response system designed for discreet and distraction-free protection. Weighing about as much as a pencil, it offers features like fall detection, step counting, GPS location tracking, and reminders. 

The device operates on the Verizon network, providing unlimited 4G LTE coverage and continuous GPS location updates. It can provide the wearer's location to first responders in emergencies using GPS or Wi-Fi signals. Add-on features include enhanced emergency notifications, a secure house key lockbox, and a protection plan covering various damages. 

The water-resistant device makes it safe for shower use and has an easy-to-use magnetic charging cradle. It also offers a customer portal and app for loved ones to track the wearer's location. The MGMini Lite has a simple wristband design, eliminating the complexities of a typical smartwatch, and includes additional features like calendar reminders. No cell phone is required for its operation.Lady with MGMini Lite Wearable

Medical Guardian Optional Features & Accessories

Medical Guardian offers several accessory devices that you can connect to your medical alert system. The most notable of these is the fall detection pendant, which can automatically issue an alert if you experience a fall. This costs $10 per month and can be connected to any at-home or on-the-go system.

In addition, the company offers an Alert 911 device that enables you to communicate directly with a 911 dispatcher at the press of a button. Medical Guardian also offers voice-activated and wireless alert buttons that you can place on a counter or stick to a wall. You can purchase an equipment protection plan for $6.99 per month.

Add-ons
Cost
Features & Functionality
Fall detection pendant
$10.00 per month
Automatic fall detection
Alert 911
$9.99 per month
Direct communication with 911 dispatcher
Voice-activated button
$2.99 per month
Voice-activated emergency alert
Wireless button
$5.00 per month
Emergency alert
Equipment protection
$6.99 per month
Protection plan

Medical Guardian Installation & Setup

The setup process varies based on which Medical Guardian device you choose.

Home Systems

For home systems, you first need to decide where to place your device. Both the Classic Guardian and Home 2.0 require a wall outlet, and the Classic Guardian must be plugged into a landline. Once your device is connected, press the emergency button to test your connection to the monitoring center. 

To connect a wearable pendant or wristband, press and hold the red emergency button on the bottom of the charging cradle. Then press the emergency button on your pendant or wristband.

On-the-Go Systems

On-the-go systems require very little setup. Just charge your device and then press the emergency button to test your connection to Medical Guardian’s monitoring center.

Medical Guardian Monitoring Services

Medical Guardian provides 24/7 nationwide coverage with every subscription. The company’s monitoring center is based in the US and offers help during both emergency and non-emergency situations.

When you press the emergency button on your device, Medical Guardian will respond immediately. The company first attempts to speak with you to determine the nature of your emergency, then will dispatch local emergency responders. Medical Guardian can use GPS tracking to determine your location if your alert is issued with an on-the-go device.

Medical Guardian can also get in touch with your emergency contacts, whom you can designate using the Medical Guardian app.

Medical Guardian’s monitoring service is certified as a Five Diamond Monitoring Center by The Monitoring Association.

Medical Guardian App

Medical Guardian offers a web portal and free mobile apps for iOS and Android. The apps enable you to designate emergency contacts and view your billing details. Emergency contacts can also use the app to find your location if you have a GPS-enabled alert device.

The Medical Guardian app has a 1.8-star rating on the Apple App Store and a 1.6-star rating on Google Play. The app displays alert timestamps in Eastern Time rather than the user’s local time. In addition, location data is updated only once per hour rather than on demand.

Medical Guardian Warranty

All Medical Guardian products come with a one-year warranty against manufacturing defects. If you make a warranty claim, Medical Guardian will repair, replace, or refund your device.

Medical Guardian also offers an equipment protection plan for $6.99 per month. This protects against lost or broken devices, including devices broken by normal wear and tear or accidental damage. The protection plan also includes unlimited battery replacement. Protection is limited to one base device or two buttons during any 12-month period.

Medical Guardian Support & Customer Service

Medical Guardian offers customer support by phone, email, and live chat. Phone and live chat support are available from 9am-8pm ET Monday-Friday and 9am-5pm ET on Saturday. We got in touch by live chat and were connected with a representative within seconds.

Medical Guardian’s website also has a detailed online knowledge base. You’ll find step-by-step instructions for how to set up your devices, although there are no tutorial videos. Medical Guardian also has a blog and a wizard tool to help you choose the alert system that’s right for you.

Pricing

Medical Guardian offers monthly, quarterly, or annual subscription plans that cost $30-$40 per month and include the cost of your equipment. Services such as fall detection require add-on subscriptions.

Product
Monthly Price
Design For
Connection Type
Equipment Fees
MGMove
$39.95
On-the-go
4G, WiFi
$199/95
Classic Guardian
$29.95
Home
Landline
None
Home 2.0
$37.95
Home
4G, WiFi
$149.95
MGMini
$39.95
On-the-go
4G, WiFi
$199.95
MGMini Lite 
$44.95
On-the-go
4G, WiFi
$149.95

Medical Guardian Medical Alert Alternatives

Still don’t know what medical alert system is best for you? Here’s a quick comparison chart that sets Medical Guardian against its competitors.


Medical Guardian
LifeFone
Life Alert
Lifeline
Cost of Upfront Equipment
None
None
None
$19.95-$99
Monthly Monitoring Fees
$29.95-$44.95
$29.95-$45.95
From $49.95
$29.95-$58.95
Activation Fees
None
None
$95-$198
$50-$99.95
Optional Monthly Add-ons
Yes
Yes
No
No
Water-Resistant Devices
Yes
Yes
Yes
Yes
Fall Detection
Yes ($10 per month)
Yes ($5-$10 per month)
No
Yes
GPS Location Monitoring
Yes
No
No
Yes
Mobile App
Yes
Yes
Yes
Yes
Connection
Landline, Cellular, WiFi
Landline, Cellular
Landline, Cellular
Landline, Cellular
Optional Accessories
Alert 911, buttons, fall detection pendant
Lockbox, carrying case, pendant
Buttons
None

Medical Guardian Vs LifeFone

Medical Guardian and LifeFone both offer subscription-based plans with no equipment fees or activation costs. LifeFone devices don’t offer GPS tracking or WiFi connectivity. However, the company’s on-the-go device has a battery that lasts 30 days compared to five days for Medical Guardian’s MGMini device.

LifeFone may be suitable if you prioritize battery life over location tracking.

Medical Guardian Vs Life Alert

Life Alert has a long history in the medical alert industry, but it charges far more for 24/7 monitoring than Medical Guardian and doesn’t offer a wide range of devices. The company also has relatively few accessories and doesn’t support fall detection. For most users, Medical Guardian offers a similar service at a better value.

Medical Guardian Vs Lifeline

Philips Lifeline offers modern medical alert systems with top-tier features like GPS, fall detection, and two-way communication with the monitoring center.

However, Medical Guardian also offers these features and doesn’t charge pricey activation fees to set up your alert system like Lifeline does. Monthly subscription fees are comparable between Medical Guardian and Lifeline since the latter includes fall detection at no extra cost.

Medical Guardian Medical Guardian Visit Site

Bottom Line

Medical Guardian offers a wide range of medical alert devices for use at home or on the go. Every device includes 24/7 monitoring, although you have to pay extra for automatic fall detection.

Relative to competitors, Medical Guardian offers attractive pricing and more options for activating emergency alerts. The company also stands out for including GPS tracking in all of its on-the-go devices. The most significant drawback to Medical Guardian is that its free mobile app is difficult to use.

Overall, Medical Guardian reviews suggest that it offers good value for anyone looking for a medical alert system. 

Frequently Asked Questions
Who owns Medical Guardian?+-

Medical Guardian is owned by Geoff Gross, the company’s founder and CEO.

Is Medical Guardian legit?+-

Yes, Medical Guardian is legit. It has been in business since 2005 and has more than 300,000 active subscribers. Its monitoring center is certified as a Five Diamond Monitoring Center by The Monitoring Authority.

How long has Medical Guardian been in business?+-

Medical Guardian has been in business since 2005.

Where are Medical Guardian’s monitoring centers located?+-

Medical Guardian has two monitoring centers located in the United States: Phoenix, Arizona and Ashburn, Virginia Both centers are staffed 24/7 by highly trained emergency operators who are certified by the National Association of Medical Alert Systems (NAAMSA). The centers are also UL-certified, which means they meet the highest standards of safety and reliability.

Is Medical Guardian covered by Medicare?+-

Medicare Parts A and B do not cover Medical Guardian or any other type of medical alert system

Do I need a landline to use Medical Guardian?+-

No, you do not need a landline to use Medical Guardian. They offer a variety of medical alert systems, some of which use a landline connection and some of which use a cellular connection.

Michael Graw is a freelance writer specializing in finance, business, and tech who writes for Top10.com. His work has appeared in numerous well-known online and print publications, including Techradar, BestMoney, Business2Community, Day Trade Reviews, Pacific Standard, Fortune, Business Insider, and more.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

Medical Guardian reviews

Average • Reviews 957
on
Excellent
55%
Great
16%
Average
7%
Poor
4%
Bad
19%
Sort by
CM
Cindy Morgan
7 hours ago
So efficient
My mother is 96 and cannot hear. She accidentally hits the button a lot. This company and their operators are always so prompt and friendly and nice when I say it was an accident. I am so happy I set this up for mom and they contact me if she doesn't respond. That makes me feel safe.
Mu
Muffin
1 week ago
Great
Don't have to worry.
RM
Ralph Martinez
2 months ago
CONTRUCTIVE PRODUCT FOLLOW UP
CONTRUCTIVE PRODUCT FOLLOW UP
Iris Ayres Smale
2 months ago
Customer service has been very helpful…
Customer service has been very helpful in me getting started and acquainted with the system. Haven't had to use it but it gives a good sense of security to both me and my family.

Copyright © 2009 - 2024 Natural Intelligence Ltd. All Rights Reserved.

Mailing address:

4023 Kennett Pike #50055

Wilmington, DE 19807

Top10.com is designed to help users make confident decisions online, this website contains information about a wide range of products and services. Certain details, including but not limited to prices and special offers, are provided to us directly from our partners and are dynamic and subject to change at any time without prior notice. Though based on meticulous research, the information we share does not constitute legal or professional advice or forecast, and should not be treated as such.

Reproduction in whole or in part is strictly prohibited.

As an Amazon Associate we earn from qualifying purchases.