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MobileHelp Medical Alerts Review (2023)

competitive prices, with no required long-term contracts

Juliette Siegfried, MPH

In a Nutshell

Founded in 2006, MobileHelp offers a wide range of products for both at-home and on-the-go use. There are no long-term contracts, and prices are in line with competing systems, though MobileHelp provides useful features and services that others do not. Service is via AT&T cellular, so you don’t even need a landline.

pros

  • No long-term contracts, plus discounts for longer subscriptions
  • Plans can cover two people for the price of one
  • GPS location, activity tracking, and medication reminders

cons

  • Fall detection costs $10 per month
  • Lost or damaged equipment may incur a fee

How Much Does MobileHelp Cost?

MobileHelp offers a wide variety of subscription plans at $19.95-$54.95 per month, including the cost of your equipment. Some services such as automatic fall detection and GPS tracking require add-on subscriptions.  

MobileHelp Plans - Packages & Pricing

Product

Monthly Price

Designed For

Connection Type

Equipment Fees

MobileHelp Classic

$19.95*

Home

Cellular

$49.95 activation fee*

MobileHelp Wired Home

$24.95*

Home

Landline

None

MobileHelp Touch Classic

$54.95*

Home

Cellular

$99.95 activation fee*

MobileHelp Solo

$37.95*

Home, On-the-go

Cellular

None

MobileHelp Micro

$33.95*

Home, On-the-go

Cellular

None

MobileHelp Duo

$41.95*

Home, On-the-go

Cellular

None

MobileHelp Touch Duo

$54.95*

Home, On-the-go

Cellular, WiFi, Bluetooth

$99.95 activation fee*

Mobile Duo
(2 Help Buttons)

$44.95*

Home, On-the-go

Cellular, WiFi

None

*Monthly base price, although add-ons increase it. Also, MobileHelp offers discounts and waives the activation fee if you subscribe to quarterly, semi-annual, or annual plans. 

MobileHelp Features - Products & Equipment

MobileHelp offers a wide range of products with features that include two-way speakers, waterproof buttons, and GPS.

MobileHelp Classic

This basic at-home system includes a base unit with a two-way speaker and one waterproof, wearable help button to summon help from wherever you are in the house. Prices start at $19.95 per month, which makes it one of the lowest-cost systems we have reviewed.

This low price is even more surprising when you consider that the system is cellular and doesn’t need a landline. Most competitors charge much more for their at-home cellular systems. The MobileHelp system has an impressive 1400-foot range and supports the MobileHelp Fall Button, which costs $10 per month.

MobileHelp Medical Alerts Features - Products & Equipment

MobileHelp Wired Home

MobileHelp Wired Home is an affordable landline-based system with good coverage. Starting at $24.95 per month, it operates like MobileHelp Classic, except that it needs to be connected to a phone jack and has a 600-foot range.

The base unit supports two-way voice communication and comes with a waterproof help button that you can wear as a neck pendant. Like all MobileHelp systems, it comes with a 24/7 monitoring service and a free lockbox. 

MobileHelp Medical Alerts Features - Products & Equipment

MobileHelp Touch Classic

This easy-to-use MobileHelp touchscreen solution embodies the best-in-class features of the company’s at-home emergency response systems, offered in a sleek tablet.

Its plug-and-play design allows for easy installation and even easier day-to-day use. But the touchscreen format also supports a number of advanced health and safety features, such as the option to add Activity Tracking and Medication Reminders.

Because of these advanced features, the MobileHelp Touch Classic is one of the most expensive products at $54.95 per month. But for many users, the high-tech interface justifies the additional cost.

MobileHelp Medical Alerts Features - Products & Equipment

MobileHelp Solo

This is a small, all-in-one system consisting of a mobile unit and a wearable pendant for use in both the home and on the go.

Starting at $37.95/month, MobileHelp’s most affordable mobile option comes with its own charger and features a two-way speaker, a help button, and a built-in self-test button.

The mobile unit is very light, and you can carry it in a pocket or purse while wearing the waterproof pendant or wrist strap to easily call for help when you need it. 

MobileHelp Medical Alerts Features - Products & Equipment

MobileHelp Micro

This is the smallest and lightest version of MobileHelp’s mobile devices. The design features sleek housing with a modern and stylish color. It also weighs only 51 grams (1.8 ounces), so you can wear it on its accompanying lanyard.

Its high-quality speaker and cellular connection enable you to communicate with MobileHelp’s monitoring center. It also supports GPS location, so emergency services can find you no matter where you are. Starting at $33.95 per month, this is one of the most affordable mobile systems we’ve seen. 

MobileHelp Medical Alerts Features - Products & Equipment

MobileHelp Duo

The MobileHelp Duo, which costs $41.95 per month, is a hybrid system with the same base station and help pendant as the MobileHelp Classic. It also comes with a MobileHelp Solo unit that works when you're away from home.

If purchased separately, these two systems would cost $63 per month. Both the base station and the Solo unit feature full, two-way voice communication with MobileHelp’s monitoring center. 

MobileHelp Medical Alerts Features - Products & Equipment

MobileHelp Touch Duo

Similar to the MobileHelp Duo, this hybrid system bundles the touchscreen from the MobileHelp Touch Classic with the MobileHelp Solo unit that works when you're away from home. It offers the on-the-go convenience of a mobile solution with the high-tech features and options of a touchscreen when you’re at home.

Starting at $54.95 per month, it costs more than some other MobileHelp systems, but it also offers the most advanced features. You can use the in-home touchscreen system to set medication reminders, track activity, or locate remote users via GPS. It's even Bluetooth and WiFi enabled.

MobileHelp Medical Alerts Features - Products & Equipment

Mobile Duo

The Mobile Duo is the industry’s only two-for-the-price-of-one GPS medical alert system. It’s ideal for couples, who are often forced by other vendors to buy two systems even though they live in the same house.

At $44.95 per month, the Mobile Duo is only $7 per month more than the MobileHelp Solo. But it comes with two mobile devices, each with its own pendant or wrist strap help button to provide maximum flexibility. This comes to only slightly more than $22 per month per person, which is a great deal.

MobileHelp Medical Alerts Features - Products & Equipment

MobileHelp Optional Features & Accessories

Of all the systems we’ve reviewed, MobileHelp offers the most options, many of them unique and not offered by any of its competitors. 

Add-ons

Cost

Features & Functionality

Connect Premium 

$5/month

Includes free Help Button, two-year price lock guarantee, equipment replacement (with some deductibles), and discounts on other services.

MobileHelp Fall Button

$10/month

Worn as a pendant or wrist device, automatically detects falls and summons help. Compatible with all MobileHelp systems.

Medication Reminders

$5/month

Enables users to schedule reminders to take their meds via the MobileHelp Connect portal. 

Activity Tracking

$5/month

Requires fall detection. Monitors and charts your activity via the MobileHelp Connect portal and can mail updates to caregivers. 

MobileVitals

$15/month

Adds biometric monitoring, including a digital weight scale, blood pressure monitor, and pulse oximeter. 

Location Request Pings

$50/month for 30 pings

Uses GPS and cellular data to locate the wearer via their mobile device. 

Help Buttons

$2/month per device

Add extra pendants, wrist devices, or wall buttons.

MDLive (Telehealth Service)

$9.95/month

Connect to a doctor using your landline phone, computer, or smart device (tablet or cell phone). Does not require insurance or a co-pay.

MobileHelp Installation & Setup

MobileHelp’s installation and setup process is simple.

The base stations of most plans are cellular and set up in advance, so there is no connection to phone lines and no need to sign up with a cell phone provider. You simply set the base station on a flat surface and plug the electric cord into an outlet that is not controlled by a light switch.

Testing the system via the base stations or the help buttons is equally simple. Press and hold the test button. The base station will instruct you to press the emergency button or pendant and announce that a test call was sent. If the test was not successful, the base station will ask you to contact technical support.

MobileHelp Monitoring Services

MobileHelp provides 24/7/365, Underwriter Laboratories (UL)-certified monitoring and support in all 50 states through its network of US-based call centers.

Pressing the help button connects you immediately to the monitoring center, where an operator will respond to your call. Many operators speak Spanish, and they have access to an interpreting service called LanguageLine that can translate more than 240 languages. 

The operators who answer your call have access to your personal information, including your list of caregivers to notify and in which order. If you are unable to speak, the operators will assume you need emergency services. 

In addition, MobileHelp’s MobileVitals option uses biometric monitoring to check on your health. Tests include monitoring blood pressure and blood oxygen levels.

If you fall while wearing the MobileHelp fall button, it can call the monitoring center automatically even if you are unable to press the help button. It then uses built-in GPS technology to provide your location to emergency services. 

Is There a MobileHelp App?

Yes. The MobileHelp Alert app–available for iOS, Android, tablets, and PCs–enables you to control a range of options using devices you are already familiar with.

There are free and paid versions of the app. The free app provides you with access to help via text messaging. When you press the app’s help button, an automated text message is sent to your pre-programmed list of recipients using GPS to pinpoint your exact location. 

The paid version of the app is available on a subscription basis, which provides you with 24/7 access to monitoring center operators. It comes with an optional Bluetooth-enabled pendant that can activate the app’s help button if your phone is out of reach. 

MobileHelp Medical Alerts - Mobile App

MobileHelp Contracts - Warranty & Insurance

MobileHelp does not provide an equipment warranty, but for an additional $5 per month you can subscribe to Connect Premium. This program offers many benefits, including a two-year price guarantee, equipment replacement (either free or with a small deductible), and discounts such as:

  • A free second help button 

  • 25% off MobileVitals service and all accessories

  • 50% off Activity Tracking and Medical Reminders

  • 30 pings per month for Location Detection (a value of $60 per year)

MobileHelp Customer Service - Help & Support

If you have questions about MobileHelp’s devices or its services, the company offers 24/7 operator support for emergency situations.

Non-emergency customer service is available via phone at 1-877-827-6207 or online chat. When we contacted MobileHelp via the online chat, we received an email confirmation that our ticket had been received within 10 minutes and a response to our query within 12 hours.

Non-emergency customer service hours are 8am-8pm ET, Monday through Friday, and 9am- 6pm ET on Saturday. 

In addition, MobileHelp provides a number of user manuals and quick start guides. It even has a web page full of instructional videos demonstrating how to install and test each of its systems.

How MobileHelp Compares to Other Medical Alerts


MobileHelp

Medical Guardian

Life Alert

Philips Lifeline

Cost of Upfront Equipment

$0

$0-$99

$0

$19.95 (self-installation fee)
$99 (optional technician installation)

Monthly Monitoring Fees

$19.95-$54.95

$29.95-$79.95

$49.95-$89.95


$29.95-$58.95

Activation Fees

$0-$99.95*

None

$96-196

$50

Optional Monthly Add-ons

Yes

Yes

Help Button and Help on the Go + GPS bundles are available

Yes

Water-Resistant Devices

Yes

Yes

Yes

Yes

Fall Detection

Yes  (+$10/month)

Yes  (+$10/month)

No

Yes (included in price of HomeSafe with AutoAlert and On the Go system)

GPS Location Monitoring

Yes

Yes (On-the-go devices)

Yes (On-the-go system)

Yes (On the Go system)

Mobile App

Yes

Yes

Yes

Yes

Connection

Landline,

Cellular

Landline, Cellular, WiFi

Landline, Cellular

Landline, Cellular

Optional Accessories

Connect Premium,
MobileHelp Fall Button,
Medication Reminders,
Activity Tracking,
MobileVitals,
Location Request Pings,
Extra help buttons, 
MDLive telehealth service

Fall detection pendant, 
voice-activated wall button,
PIN-protected lockbox, 
extra medical alert buttons, 
Limitless Icons jewelry-style medical alert pendants,
equipment protection

Extra medical alert buttons

Key lockbox, 
medication dispenser, 
voice extension communicator

*MobileHelp’s activation fees are $49.95 for Classic, $99.95 for Touch Classic and Touch Duo, and $0 for all other systems.

MobileHelp vs. Medical Guardian

These are our two top-rated systems, and both are excellent. They have similar pricing, although MobileHelp offers lower rates for entry-level systems. MobileHelp is also a better choice if you are searching for a system to share with your spouse or roommate. Either system provides excellent service and a good value for your money.

MobileHelp vs. Life Alert

These two companies provide similar products and services, but MobileHelp’s prices and equipment are better and are free of the high-pressure sales approach and lack of pricing transparency employed by Life Alert.

It is difficult to even find out which products Life Alert sells and their prices, whereas MobileHelp’s product line and prices are clearly spelled out. Given a choice between these two brands, the clear winner is MobileHelp. 

MobileHelp vs. Lifeline

Philips Lifeline and MobileHelp offer similar features at similar month-to-month prices. That said, MobileHelp’s entry-level system costs much less than Lifeline’s. Lifeline’s most expensive bundle costs more than MobileHelp’s most expensive system.

MobileHelp’s devices are more high-tech and sophisticated, supporting options that Lifeline’s cannot. Based on the price and value received, we think MobileHelp is a better choice. 

The Bottom Line

MobileHelp is one of the most trustworthy providers of medical alert systems. Its product line integrates nationwide wireless voice, data, and GPS into a seamless system that provides 24/7 monitoring, location tracking, and effective emergency assistance.

With its well-thought-out product bundles, competitive pricing, and the option of adding a second person for free with certain systems, MobileHelp seems to offer all the right services at the right price. It’s an excellent value.

Frequently Asked Questions
How long has MobileHelp been in business?
-
+
MobileHelp has been providing medical alert systems for 16 years.
Who owns MobileHelp?
-
+
MobileHelp was acquired by Advocate Aurora Enterprises, an integrated health system, in 2022.
Is MobileHelp a good company?
-
+
Yes. MobileHelp has a well-deserved reputation for providing excellent products and services at competitive prices. It also offers many unique and innovative options that its competitors do not.
A biomedical writer, editor, and translator with over 30 years of experience. After working as a health communications specialist for the National Institutes of Health in Bethesda, Maryland, and its contractors, Juliette established ServingMed.com, a medical communications business for hospitals, universities, research foundations, and individual health care professionals. Juliette currently manages a small team of writers, editors and translators and serves an expanding medical clientele.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

MobileHelp customer reviews

Based on 113 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

5 months ago

It will get to the operator first hand and is convenient to use and easy to handle.

5 months ago

Mobile Help is very easy to use if a situation arises. I find the availability of well trained individuals that provide a calm and caring voice on the other end to be very reassuring.

6 months ago

It's very helpful, and I like that it notifies you of any upcoming appointments and sends you reminders just prior to your appointments. Also, they notify you with blood work results or any kind of results from the Lab.

6 months ago

Mobile Help is great service to use for mobile medical alerts. It's very good to have available and provides excellent response.

7 months ago

They take their time to listen and understand if you are having an issue with the device, then they help fix the problem quickly.

7 months ago

The best thing it did was to allow me be a part of the world and not feel tied down with my disabilities. With Mobile Help I feel I get the best service.

7 months ago

It's nice to know that when I fall all I have to do is push a button, and I have emergency services on their way. I have fallen numerous times and had to use it . It actually saved my life.

8 months ago

If an emergency were to happen, Mobile Help is very useful. It uses your phone to call 911, and in 5 minutes help, such as a Paramedic, Ambulance or Police and Fire department, will come.

a year ago

I actually have nothing but good things to say about this company. The customer service is some of the best I've ever seen.

a year ago

It's somewhat easy to use and there are no problems I've found with it, so I think it's pretty good.

a year ago

They help me out a lot with my always forgetting the simple things. So it helps a lot.

a year ago

Their customer service is excellent and their device is good. When I enrolled with them you have two parts. My understanding is that I was supposed to be receiving the summer and upgrade word it's just one piece and I'm waiting for that. I do feel though that it is very responsive as it alerts you to when the batteries running low if you accidentally knock if they call you immediately to check on you etc. etc. and it gives me great peace of mind.

a year ago

Because it's always a good help to those of us that really need it. I love using it.

a year ago

I find the results of using this platform very helpful and beneficial to me.

a year ago

Easy to use and is helpful. Convenient and low maintenance.

a year ago

I love it! I love when I am able to navigate things on my phone easily and be able to see everything I need to see without having to be redirected to another site or page. It was especially useful because I work at a school so I'm constantly having to get tested for COVID-19. I don't have to wait for my results I can just check myself through the mobile app.

a year ago

The quality could be a little better but other than that I really enjoy it.

a year ago

Great use and I love how It's been working for me on all fronts very few complaints love it that's all I have to say for now. easy to see it being installed again after updates. more said and done to see performance and tools to see the growth in management.

a year ago

I used this for a relative and we have not had any issues with it as of yet.

1 years ago

I really appreciate the moble help service because my aunts are 85 and we feel like help is just a click away

113 reviews