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MobileHelp Review

Top10.com Staff

In a Nutshell

As the first truly Mobile Medical Alert system on the market for nearly 10 years, MobileHelp has helped seniors “age in place” more gracefully and independently, providing “go anywhere” mobility with AT&T cellphone coverage, so you are not stuck/restricted to your home. With MobileHelp's medical alert for seniors, you do not need a landline phone and installing the Cellular Base Station is as easy as plugging it into the wall.

pros

  • Plans cover two people for the price
  • Medical alert base stations provide excellent battery
  • Devices are water resistant and waterproof

cons

  • No customer service support on Sundays
  • Lost or damaged equipment incurs a fee

MobileHelp MobileHelp Visit Site

MobileHelp was the first system that extends the features of an in-home medical alert system, nationwide, on the AT&T cellular network. Even on a budget, their economical plans can give families the peace of mind of knowing help is just a button push away. MobileHelp base stations provide excellent coverage range and contract-free pricing, plus you can add a second member of the household to the service for no additional charge.

MobileHelp  Highlights

  • All service is mobile through AT&T, so no landlines needed
  • You can choose to let family or friends track your device location on a map for added safety
  • You won’t sign long-term contracts

Monitoring Services

Base stations for medical alert system monitoring reach at least 600 feet in any direction, and your range between your mobile device and alert button is 350 feet. Both should be more than adequate to serve your needs at home or on the go unless you have a couple of football fields in your backyard.

Battery Life & Backup

After fully charging, the Mobile Device's battery should last over 24 hours under normal use conditions. The battery on the Base Station will last over 30 hours. The battery on the Neck Pendant and Wrist Button will last over 5 years.

Contract, Pricing, Hidden Fees, Service Agreements

You won’t have to buy any equipment or pay any activation or shipping fees to get started. Plans start as low as $34.95 on the monthly plan, and under $300 if you pay annually. Even their highest level package of services with GPS only costs $41.95 a month, without discounts for paying quarterly or annually. Save even more by putting a second member of the household on a plan for free. Best of all, you’ll never have to sign a contract for service.

Emergency Hotline/ Non Emergency Info & Customer Service

It should be no surprise that emergency services offer 24/7 live operator support, and your non-emergency customer service phone hours are 8 AM to 8 PM Eastern Standard Time, Monday through Friday, and Saturday 9:00 AM to 6:00 PM Eastern Standard Time.

MobileHelp MobileHelp Visit Site

Extra Features & Options

Having trouble remembering medications? Add medication reminder services to your base station for an additional $5 a month. You simply program your medication schedule into the system, and alerts are sent automatically to your base station. 

MobileHelp Connect Premium equipment insurance, which protects you from costly replacements of lost or damaged equipment can also be added for only $5 per month.

Conclusion

MobileHelp’s medical alert systems include the integration of nationwide wireless voice, data, and GPS technology, allowing for real-time monitoring, location tracking, and expedited personal emergency assistance throughout the 50 United States. With competitive pricing, monitoring range, and the option of adding a second person for free, MobileHelp offers all the right services at the right price.

Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

MobileHelp customer reviews

Based on 94 reviews

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03 Jul 2022

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Top Reviews

Ease of use

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Service quality

8 months ago

I actually have nothing but good things to say about this company. The customer service is some of the best I've ever seen.

8 months ago

It's somewhat easy to use and there are no problems I've found with it, so I think it's pretty good.

8 months ago

They help me out a lot with my always forgetting the simple things. So it helps a lot.

8 months ago

Their customer service is excellent and their device is good. When I enrolled with them you have two parts. My understanding is that I was supposed to be receiving the summer and upgrade word it's just one piece and I'm waiting for that. I do feel though that it is very responsive as it alerts you to when the batteries running low if you accidentally knock if they call you immediately to check on you etc. etc. and it gives me great peace of mind.

8 months ago

Because it's always a good help to those of us that really need it. I love using it.

9 months ago

I find the results of using this platform very helpful and beneficial to me.

9 months ago

Easy to use and is helpful. Convenient and low maintenance.

9 months ago

I love it! I love when I am able to navigate things on my phone easily and be able to see everything I need to see without having to be redirected to another site or page. It was especially useful because I work at a school so I'm constantly having to get tested for COVID-19. I don't have to wait for my results I can just check myself through the mobile app.

10 months ago

The quality could be a little better but other than that I really enjoy it.

10 months ago

Great use and I love how It's been working for me on all fronts very few complaints love it that's all I have to say for now. easy to see it being installed again after updates. more said and done to see performance and tools to see the growth in management.

a year ago

I used this for a relative and we have not had any issues with it as of yet.

a year ago

I really appreciate the moble help service because my aunts are 85 and we feel like help is just a click away

a year ago

The features we know about Mobilehelp is Medication remainders, touchscreen system and Gps option. This is main reason for the great rating.

a year ago

I like mobilehelp due to the security that I can get medical help from the push of a button and don't have to attempt to dial 911. In 2018 I had a stroke in my sleep that left me with mobility issues and physical impairments. If I would've had mobilehelp at that time I could've gotten help sooner.

a year ago

It is easy to use. The product is of value. It can be beneficial for everyone.

a year ago

It has been helpful for me and my family members in terms of health care services

a year ago

It was very easy to use and the responded in a timely manner. Very useful due to the pandemic

a year ago

I have very much loved the system from MobileHelp. I had a small problem with the device being so sensitive but that has since been resolved.

a year ago

Because I think they do a better job than most. They seem to care about people than most.

a year ago

Very quick reaction time the staff are very friendly and caring people. Covered by medicaid

94 reviews