In a Nutshell
- All in one smoke/fire/CO protection
- Waterproof solutions, no landline necessary
- Daily check-ins and medical reminders cost extra
- No live chat support on website
LifeFone offers more in the way of monitoring services than most other medical alert system providers. It has US-based friendly support, available 24/7 at the push of an emergency button from either the pendant or the wristband. All equipment is UL certified. The support staff will have access to your emergency care instructions and are fully prepared to help in case of a medical emergency, know what to look out for and who to call. A unique feature is a card which you or your loved one can carry in your wallet, so that if something happens bystanders or medical professionals can get in touch with LifeFone to access this information.
LifeFone offers optional caregiver tools, such as daily check-in services, activity assurance, medication reminders and a location service that allows you to let family or friends track your location on a map for added safety. These tools help you retain peace of mind and help you or your loved ones to live independently and safely longer.
If you opt for the all-in-one home solution, you will also be notified in the case of fire/smoke or carbon monoxide detection. You can self-test the base and monitor yourself, but if you do not use it or test it for a month, it will be tested automatically.
LifeFone offers at-home and on-the-go solutions. The landline solution is the safest and most reliable choice, however LifeFone also has cellular options if you do not have a landline at home.
The at-home landline solution has a range of 1,300 feet, and a 32-hour battery life in the case of a power cut. It comes with a waterproof wristband or pendant that’s lightweight and can be worn to bed, and you’ll have unlimited emergency notifications and spouse monitoring at zero extra charge. You can even use the pendant or wristband to answer the phone. You can also choose to add a fall detection feature to your system for a small monthly charge.
All systems allow for daily check-in calls, activity assurance to check-in using the base unit as much as you want, and help with relocating your solution. The on-the-go mobile solution will locate you away from home in the case of an emergency or a fall.
Additional accessories can be bought for one time fees, including wearable help buttons, and 2 types of lock box to allow authorized personnel entry to your home in the case of emergencies.
The LifeFone app lets you use your own smartphone as a medical alert system, as well as keep your family in the loop and connected to you while at home or on-the-go.
The website has all the information you need to know about installing your system, a process which is simple enough for 99% of users living alone to do by themselves. There is a step-by-step tutorial, as well as an instructional video on the site, and you can download a PDF tutorial of whichever system you have bought.
Here’s the installation process. The cellular systems just need to be plugged into an electrical outlet, turned on and you’re ready to test.
For landline systems, the process is explained in 5 steps:
- Plug in the base unit console
- Plug the jack into the phone socket if you’re using a landline system
- Plug your phone line into the unit
- Press the on button on the base unit
- Press your wristband or pendant help button to test.
That’s it, your system is up and running.
Contract & Fees
*Last updated: May, 2018
The LifeFone at home landline solution starts at $24.95 per month, which is a competitive price in comparison to many other medical alert solutions. This plan is cheapest if you pay annually in advance, instead of monthly or quarterly. LifeFone allows you to cancel at any time and get a full refund of prepaid monitoring. You can add fall detection for $5 per month. The mobile medical alert starts at $36.95 per month. Cellular at-home service complete with fall detection is a more expensive choice, starting from $38.95 per month, and you can choose the full suite of services including at home and on-the-go medical alert with fall detection for as little as a monthly cost of $46.95.
If you don’t want the on-the-go protection but would like to add to the at-home coverage, you can get complete at home service with smoke/fire/CO detection for an annual cost of $515.40, around $43 per month. This is the only service which comes with a contract, and you’ll be billed in one annual installment
Help & Support
LifeFone offers everything you need to self-help, as well as human assistance in the case of a problem. While the installation is simple and straightforward, and there’s a lot of information on the site about how to get started, you also can call customer assistance 24/7 if you have any setup questions. The website has a comprehensive FAQ if you want to try to self-help and answer any initial queries you might have, and it also includes in-depth pricing as well as the most common technical problems you might face.
Recognized by doctors, caregivers and medical professionals of all kinds, LifeFone is a powerful all-in-one solution offering everything you could want to keep you or your loved ones safe and independent when living at home, for longer. Families love the daily check-ins, medicine reminders, and emergency care instructions which can be carried in your wallet.