LifeFone Review

Top10.com Staff

In a Nutshell

LifeFone offers at home and on-the-go support with or without a landline and with optional fall detection. It has a voice-in-pendant solution, as well as the ability to use your smartphone as a one click medical alert button, and full detection services of smoke/fire or carbon monoxide (CO). It also offers caregiver tools such as daily check-ins and medical reminders, 2 types of lockbox and extra help buttons.

pros

  • All in one smoke/fire/CO protection
  • Waterproof solutions, no landline necessary

cons

  • Daily check-ins and medical reminders cost extra
  • No live chat support on website

LifeFone LifeFone Visit Site

LifeFone options

Monitoring Services

LifeFone offers more in the way of monitoring services than most other medical alert system providers. It has US-based friendly support, available 24/7 at the push of an emergency button from either the pendant or the wristband. All equipment is UL certified. The support staff will have access to your emergency care instructions and are fully prepared to help in case of a medical emergency, know what to look out for and who to call. A unique feature is a card which you or your loved one can carry in your wallet, so that if something happens bystanders or medical professionals can get in touch with LifeFone to access this information.

LifeFone offers optional caregiver tools, such as daily check-in services, activity assurance, medication reminders and a location service that allows you to let family or friends track your location on a map for added safety. These tools help you retain peace of mind and help you or your loved ones to live independently and safely longer.

If you opt for the all-in-one home solution, you will also be notified in the case of fire/smoke or carbon monoxide detection. You can self-test the base and monitor yourself, but if you do not use it or test it for a month, it will be tested automatically.

Product Features

LifeFone offers at-home and on-the-go solutions. The landline solution is the safest and most reliable choice, however LifeFone also has cellular options if you do not have a landline at home.

The at-home landline solution has a range of 1,300 feet, and a 32-hour battery life in the case of a power cut. It comes with a waterproof wristband or pendant that’s lightweight and can be worn to bed, and you’ll have unlimited emergency notifications and spouse monitoring at zero extra charge. You can even use the pendant or wristband to answer the phone. You can also choose to add a fall detection feature to your system for a small monthly charge.

All systems allow for daily check-in calls, activity assurance to check-in using the base unit as much as you want, and help with relocating your solution. The on-the-go mobile solution will locate you away from home in the case of an emergency or a fall.

Additional accessories can be bought for one time fees, including wearable help buttons, and 2 types of lock box to allow authorized personnel entry to your home in the case of emergencies.

The LifeFone app lets you use your own smartphone as a medical alert system, as well as keep your family in the loop and connected to you while at home or on-the-go.

Installation Process

The website has all the information you need to know about installing your system, a process which is simple enough for 99% of users living alone to do by themselves. There is a step-by-step tutorial, as well as an instructional video on the site, and you can download a PDF tutorial of whichever system you have bought.

Here’s the installation process. The cellular systems just need to be plugged into an electrical outlet, turned on and you’re ready to test. 

For landline systems, the process is explained in 5 steps:

  1. Plug in the base unit console
  2. Plug the jack into the phone socket if you’re using a  landline system
  3. Plug your phone line into the unit
  4. Press the on button on the base unit
  5. Press your wristband or pendant help button to test.

That’s it, your system is up and running.

Plans & Pricing


At-Home Landline
At-Home Cellular
At-Home and On-the-Go
At-Home and On-the-Go Voice in Pendant
Price
$24.95/mo.
$30.95/mo.
$36.95/mo.
$42.95/mo.
Fall Detection
$5/month
$5/month
$10/month
$5/month

*Last updated: May, 2018



The LifeFone at home landline solution starts at $24.95 per month, which is a competitive price in comparison to many other medical alert solutions. This plan is cheapest if you pay annually in advance, instead of monthly or quarterly. LifeFone allows you to cancel at any time and get a full refund of prepaid monitoring. You can add fall detection for $5 per month. The mobile medical alert starts at $36.95 per month. Cellular at-home service complete with fall detection is a more expensive choice, starting from $38.95 per month, and you can choose the full suite of services including at home and on-the-go medical alert with fall detection for as little as a monthly cost of $46.95.

If you don’t want the on-the-go protection but would like to add to the at-home coverage, you can get complete at home service with smoke/fire/CO detection for an annual cost of $515.40, around $43 per month. This is the only service which comes with a contract, and you’ll be billed in one annual installment

LifeFone LifeFone Visit Site

Help & Support

LifeFone offers everything you need to self-help, as well as human assistance in the case of a problem. While the installation is simple and straightforward, and there’s a lot of information on the site about how to get started, you also can call customer assistance 24/7 if you have any setup questions. The website has a comprehensive FAQ if you want to try to self-help and answer any initial queries you might have, and it also includes in-depth pricing as well as the most common technical problems you might face.

Bottom Line

Recognized by doctors, caregivers and medical professionals of all kinds, LifeFone is a powerful all-in-one solution offering everything you could want to keep you or your loved ones safe and independent when living at home, for longer. Families love the daily check-ins, medicine reminders, and emergency care instructions which can be carried in your wallet. 

Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

LifeFone customer reviews

Based on 15 reviews

Ease of use

Brand satisfaction

Value for money

Service quality

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Top Reviews

Pat, IL
a year ago

Ease of use

Brand satisfaction

Value for money

Service quality

It was easy to use, convenient and the staff was helpful when we did use it. They were also helpful and answered our questions when we first considered it.

TO, WV
8 months ago

Because it's a well organized company that has lots of eyes, I would tell many people about the brand its very good for protection

Mary, GA
a year ago

Customer service helped me set up everything for my parents and they have had no issues and I can honestly feel they're safe

Jamie, HI
a year ago

We ended up getting LifeFone for my dad. He's 83 and is always up and about, catching the bus always walking to stay healthy he says and he's just always on the go. To my knowledge my father disliked the device because he was convinced that he didn't need it but my mom got it anyways. We, on the other hand, really got piece of mind just knowing he had it cause if anything were to happen we know he would be okay. The device was able to get in contact with someone and depending on the emergency they would either send out, call for help and if the situation wasn't too bad they would just call one of us. My mom, 2 sisters and I all were on his contact for if at any time he would be in trouble. They did contact us once and my sister went up being closest to him so she went to check on him. It was only this one incident because now my dad can't really go anywhere or do anything. He ended up having surgery on his leg due to his diabetes, and my dad is smaller than me so I don't know why he still has diabetes but after his surgery he is now house bound. I think my mom still has the device but she just ended up retiring to stay home with him 24/7. I'm not sure if she going to continue using the device but our experience with it has been okay.

Robert, WV
10 months ago

Because it doesn't matter what device we use here, it depends on the time it takes First Responders to get here. LifeFone is a great device so let them know

Rome, TX
9 months ago

I just love it because what LifeFone can do for me what for my life it has changed it completely

AD, GA
9 months ago

I only worked with them once. Was not bad. They just need a better marketing team. Their website was nice and colorful.

Lonnie, CA
10 months ago

I really liked the customer service and how easy it is to use. It makes it much easier to use being simple and the help from support got me to where I needed to be.

Robert, FL
7 months ago

The company was okay to deal with, but we had trouble with the customer service rep when our device was not working. My family feels better having this so that if something happens to my uncle, he can get help and we can be alerted.

Vish, CA
10 months ago

Because I had a friend who used to work there and that is why I know the policies of the company. Works better for me than other companies.

Steven, IN
10 months ago

Great follow through and customer service the results were excellent. Response time was fast with professional answers.

Becky, OR
8 months ago

I appreciate the price but the product needs help. The processing bit is the worst I've ever used.

LT, TX
9 months ago

Nice, nice people they help with phone services and keeping people connected with loved ones

Candace, MO
a year ago

It kept cutting out and losing service. It definitely wasn't worth the money I would not use it again

Makayla, GA
8 months ago

I also do not have anything to dislike about this company this one is also great so keep up the good work.

15 reviews