In a Nutshell
- Price-lock guarantee
- 24/7 US-based monitoring
- Versatile at-home and mobile devices
- Can be a little expensive
- Add-ons like fall detection cost extra
All LifeFone subscriptions are backed by 24/7 monitoring by trained emergency response professionals. All monitoring centers are based in the United States, and service is available in both Spanish and English. Nationwide monitoring coverage is available, and emergency calls are answered within 15 seconds, on average.
When you’re setting up your LifeFone system, you will be able to provide personalized emergency care instructions. The LifeFone response team can use these to optimize their service, ensuring you’re getting the exact service you expect and deserve.
LifeFone’s 5 medical alert systems naturally come with a vast number of unique, noteworthy features. But they also share some things.
For example, nearly all systems come with optional fall detection. This does cost extra, but it can give you and your loved ones just that little bit more peace of mind. All mobile devices work throughout the USA on the Verizon or AT&T 4G networks.
All LifeFone systems enable you to create a personalized emergency care plan. Basically, this lists important information about you and any medical conditions you have, making it easier for first responders to help you if issues do arise.
There’s also a 30-day money-back guarantee, so you can request a refund if you’re not happy at any time during your first month. What’s more, LifeFone offers a 100% full replacement warranty for the lifetime of your hardware.
LifeFone's newest addition to its lineup of medical alert systems is the VIPx, which fits in the palm of your hand and is one of the smallest and most lightweight devices on the market.
The VIPx is water-resistant, sports a battery life of up to 16 days on a full charge, and works nationwide using Lifefone’s AT&T or Verizon service.
Paired with LifeFone's optional Caregiver Mobile App, loved ones or caregivers can easily pinpoint the wearer's whereabouts, receive notifications directly to their mobile device when an alert is activated, and even find the VIPx unit should it ever get lost.
Setting up your new LifeFone device is a very straightforward process. In most cases, all your devices will be up and running in no time at all. Clear installation instructions are provided at the start of the user guide for each device.
As an example, we looked at setting up your LifeFone at-home landline system. To start, follow the instructions to connect your base system to a power supply and the landline phone network. Then, call the provided number to activate your device. Complete the emergency care plan agreement and post it back to the company within 7 days to ensure you’re fully covered at all times.
Contract and Fees
LifeFone’s 5 devices are available with a monthly subscription. There are no hardware fees, and discounts are available for longer subscriptions.
The 2 at-home medical alert systems cost $24.95 per month (at-home landline) and $30.95 per month respectively for an annual subscription. A standard at-home and on-the-go package starts at $36.95 per month, while the upgrade at-home and on-the-go VIP device costs from $39.95 per month.
LifeFone’s most recent release, the at-home and on-the-go VIPx device, costs $41.95 per month with an annual plan. This increases to $43.95 per month with quarterly payments or $45.95 per month with monthly payments.
An optional fall-detection pendant and monitoring services (from $5 per month) can be added to all except for the VIP package. All packages come with a price-lock guarantee and a 30-day money-back guarantee for your peace of mind.
*last updated November 2021
If you need assistance setting up or using your LifeFone device, you can reach out to the customer service team. 24/7 support is available via phone or email, and you can expect the team to be responsive and knowledgeable.
Self-help resources are a little limited, but at least there’s a decent FAQ page containing well-written questions and answers about LifeFone’s services. There are also various system user guides to help you familiarize yourself with your new system.
LifeFone offers a selection of medical alert systems, and its 24/7 monitoring and excellent coverage make it a leading option throughout the USA. You can choose from a number of mobile and at-home systems, and the installation process is very straightforward.
All systems come with a number of noteworthy features, such as a lifetime warranty, fall detection, and a 30-day money-back guarantee. We’d recommend at least looking into LifeFone if you need a new medical alert system for yourself or one of your loved ones.
LifeFone has been working in the medical alert industry since 1976, and the company has grown to become one of the largest in its field. It has an A+ rating from the Better Business Bureau (BBB), and all devices come with 24/7 monitoring from US-based emergency response professionals.