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LifeFone Review 2022

Daniel Blechynden

In a Nutshell

LifeFone offers a wide selection of medical alert devices, including landline and cellular at-home and on-the-go systems. Its mobile devices offer nationwide coverage via the AT&T and Verizon 4G networks.

pros

  • Price-lock guarantee
  • 24/7 US-based monitoring
  • Versatile at-home and mobile devices

cons

  • Can be a little expensive
  • Add-ons like fall detection cost extra

LifeFone LifeFone Visit Site

Monitoring Services

All LifeFone subscriptions are backed by 24/7 monitoring by trained emergency response professionals. All monitoring centers are based in the United States, and service is available in both Spanish and English. Nationwide monitoring coverage is available, and emergency calls are answered within 15 seconds, on average. 

When you’re setting up your LifeFone system, you will be able to provide personalized emergency care instructions. The LifeFone response team can use these to optimize their service, ensuring you’re getting the exact service you expect and deserve. 

Product Features

LifeFone’s 5 medical alert systems naturally come with a vast number of unique, noteworthy features. But they also share some things. 

For example, nearly all systems come with optional fall detection. This does cost extra, but it can give you and your loved ones just that little bit more peace of mind. All mobile devices work throughout the USA on the Verizon or AT&T 4G networks.

All LifeFone systems enable you to create a personalized emergency care plan. Basically, this lists important information about you and any medical conditions you have, making it easier for first responders to help you if issues do arise. 

There’s also a 30-day money-back guarantee, so you can request a refund if you’re not happy at any time during your first month. What’s more, LifeFone offers a 100% full replacement warranty for the lifetime of your hardware.

LifeFone's newest addition to its lineup of medical alert systems is the VIPx, which fits in the palm of your hand and is one of the smallest and most lightweight devices on the market.

The VIPx is water-resistant, sports a battery life of up to 16 days on a full charge, and works nationwide using Lifefone’s AT&T or Verizon service.

Paired with LifeFone's optional Caregiver Mobile App, loved ones or caregivers can easily pinpoint the wearer's whereabouts, receive notifications directly to their mobile device when an alert is activated, and even find the VIPx unit should it ever get lost.

Installation Process

Setting up your new LifeFone device is a very straightforward process. In most cases, all your devices will be up and running in no time at all. Clear installation instructions are provided at the start of the user guide for each device. 

As an example, we looked at setting up your LifeFone at-home landline system. To start, follow the instructions to connect your base system to a power supply and the landline phone network. Then, call the provided number to activate your device. Complete the emergency care plan agreement and post it back to the company within 7 days to ensure you’re fully covered at all times. 

Contract and Fees

LifeFone’s 5 devices are available with a monthly subscription. There are no hardware fees, and discounts are available for longer subscriptions. 

The 2 at-home medical alert systems cost $24.95 per month (at-home landline) and $30.95 per month respectively for an annual subscription. A standard at-home and on-the-go package starts at $36.95 per month, while the upgrade at-home and on-the-go VIP device costs from $39.95 per month. 

LifeFone’s most recent release, the at-home and on-the-go VIPx device, costs $41.95 per month with an annual plan. This increases to $43.95 per month with quarterly payments or $45.95 per month with monthly payments. 

An optional fall-detection pendant and monitoring services (from $5 per month) can be added to all except for the VIP package. All packages come with a price-lock guarantee and a 30-day money-back guarantee for your peace of mind. 


At-Home Landline
At-Home Cellular
At-Home and On-the-Go
At-Home and On-the-Go VIP
At-Home and On-the-Go VIPx
Price per month (monthly payments)
$29.95
$34.95
$39.95
$43.95
$45.95
Price per month (quarterly payments)
$27.95
$32.95
$39.95
$41.95
$43.95
Price per month (annual payments)
$22.95
$30.95
$36.95
$39.95
$41.95

*last updated November 2021

Customer Service

If you need assistance setting up or using your LifeFone device, you can reach out to the customer service team. 24/7 support is available via phone or email, and you can expect the team to be responsive and knowledgeable. 

Self-help resources are a little limited, but at least there’s a decent FAQ page containing well-written questions and answers about LifeFone’s services. There are also various system user guides to help you familiarize yourself with your new system. 

Bottom Line

LifeFone offers a selection of medical alert systems, and its 24/7 monitoring and excellent coverage make it a leading option throughout the USA. You can choose from a number of mobile and at-home systems, and the installation process is very straightforward. 

All systems come with a number of noteworthy features, such as a lifetime warranty, fall detection, and a 30-day money-back guarantee. We’d recommend at least looking into LifeFone if you need a new medical alert system for yourself or one of your loved ones. 

About LifeFone

LifeFone has been working in the medical alert industry since 1976, and the company has grown to become one of the largest in its field. It has an A+ rating from the Better Business Bureau (BBB), and all devices come with 24/7 monitoring from US-based emergency response professionals. 

Contact

Phone: 1-800-882-2280
Email: info@lifefone.com

Contributing to Top10.com, Daniel’s writing focuses on technology, science, and dependable reviews. He has been a regular critic of software and products from various industries for several years, often utilizing his academic background in the sciences.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

LifeFone customer reviews

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Top Reviews

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2 years ago

Because it's a well organized company that has lots of eyes, I would tell many people about the brand its very good for protection

2 years ago

It was easy to use, convenient and the staff was helpful when we did use it. They were also helpful and answered our questions when we first considered it.

2 years ago

Customer service helped me set up everything for my parents and they have had no issues and I can honestly feel they're safe

2 years ago

I just love it because what LifeFone can do for me what for my life it has changed it completely

2 years ago

Because it doesn't matter what device we use here, it depends on the time it takes First Responders to get here. LifeFone is a great device so let them know

2 years ago

We ended up getting LifeFone for my dad. He's 83 and is always up and about, catching the bus always walking to stay healthy he says and he's just always on the go. To my knowledge my father disliked the device because he was convinced that he didn't need it but my mom got it anyways. We, on the other hand, really got piece of mind just knowing he had it cause if anything were to happen we know he would be okay. The device was able to get in contact with someone and depending on the emergency they would either send out, call for help and if the situation wasn't too bad they would just call one of us. My mom, 2 sisters and I all were on his contact for if at any time he would be in trouble. They did contact us once and my sister went up being closest to him so she went to check on him. It was only this one incident because now my dad can't really go anywhere or do anything. He ended up having surgery on his leg due to his diabetes, and my dad is smaller than me so I don't know why he still has diabetes but after his surgery he is now house bound. I think my mom still has the device but she just ended up retiring to stay home with him 24/7. I'm not sure if she going to continue using the device but our experience with it has been okay.

2 years ago

The company was okay to deal with, but we had trouble with the customer service rep when our device was not working. My family feels better having this so that if something happens to my uncle, he can get help and we can be alerted.

2 years ago

I only worked with them once. Was not bad. They just need a better marketing team. Their website was nice and colorful.

2 years ago

I really liked the customer service and how easy it is to use. It makes it much easier to use being simple and the help from support got me to where I needed to be.

2 years ago

Because I had a friend who used to work there and that is why I know the policies of the company. Works better for me than other companies.

2 years ago

Great follow through and customer service the results were excellent. Response time was fast with professional answers.

2 years ago

I appreciate the price but the product needs help. The processing bit is the worst I've ever used.

2 years ago

I also do not have anything to dislike about this company this one is also great so keep up the good work.

2 years ago

Nice, nice people they help with phone services and keeping people connected with loved ones

2 years ago

It kept cutting out and losing service. It definitely wasn't worth the money I would not use it again

15 reviews