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Lifeline Review

Top10.com Staff

In a Nutshell

Lifeline fosters dynamic support systems that bring seniors, family caregivers, and doctors together in a holistic framework of physical and emotional security. Included with the Lifeline service, the Lifeline Cares app is a personal and digital care experience that helps people give each other the time, attention, and care they need at every stage of the aging journey.

pros

  • Customizable response plan
  • North America-based response available 24/7
  • FDA registered protection

cons

  • No customer support email address
  • Cellular requires AT&T phone signal

Lifeline Lifeline Visit Site

Best For

  • Seniors with health challenges who want to live independently
  • Children who want peace-of-mind when it comes to their parents
  • Caregivers who need to monitor patients 24/7

Monitoring Services

All of Lifeline’s medical devices offer its users reliable help at the push of a button. One of the best parts about the service is that you’re able to customize your care plan according to your needs, health, and independence. This lets spouses, children, and caregivers, remain in control by choosing how the medical device wearer will get help when the button is pressed. You can choose a neighbor, family member,  caregiver, or Lifeline’s emergency service. The alert service is fast and reliable, and puts the wearer in touch with a trained associate in less than 12 seconds. The response center is North America-based, offers multilingual support, and is available to assist 24/7. The response center can be used for anything, whether it’s a house fire, medical emergency, or the wearer is locked out of their house.

Lifeline monitoring service includes the following features:

  • Customized care plan
  • Trained associates
  • North America-based care
  • Multilingual support
  • 24/7 care

Product Features

Features vary depending on the product. To find the right product, you will first need to decide if you want a home-based or on-the-go device.

HomeSafe is meant for at-home use. It comes with a wearable pendant or wristband and provides wearers with a feeling of security in and around their home. It gives them more confidence doing daily tasks like stepping out of the shower or walking up and down stairs

It has a wide range so it can send alerts from anywhere within the house, and has two-way voice communication so you can speak directly with a response associate. The pendant is sleek and modern looking, waterproof, lightweight, and comes with a long-lasting battery. The HomeSafe with AutoAlert product has all of the features of the standard HomeSafe product, plus AutoAlert fall detection.

On the Go is meant for outdoor and on-the-go use, hence the name. It provides the same monitoring capabilities as HomeSafe, but is GPS enabled so you don’t have to stay within range of the base station. On the Go is light-weight so it’s never uncomfortable to wear, and can be worn at all hours of the day. Top features of this all-in-one pendant device include:

  • Automatic fall detection
  • 2-way voice communication
  • 5 locating technologies
  • Water resistance
  • Rechargeable battery that lasts up to 3 days on a single charge
  • Airplane mode for when traveling

Installation Process

Setting up Lifeline’s medical alert products is fast and easy. HomeSafe can be used with a standard phone service or wireless service, while On the Go is for use in homes with good cellular connectivity.

To set up On the Go, all you'll need to do is press the button when you receive it in order to activate your service. The only thing to plug in is the charger when the battery runs out.

To set up HomeSafe through your home phone line, all that’s needed is a power outlet and a phone jack. You will then need to:

  1. Choose a location for the device
  2. Plug in the power cord
  3. Plug the phone cord into a wall jack
  4. Connect your phone to the communicator
  5. Run a test call, and you’re done

To set up the device using a cellular network, you’ll have to order the Lifeline wireless communicator, which is powered by AT&T. All you do is plug your communicator’s power cord into a wall outlet, and you’re good to go.

Plans & Pricing

Product
Cost (landline connection)
Cost (cellular connection)
On the Go
-
$44.95 per month
HomeSafe Standard
$29.95 per month
$41.95 per month
HomeSafe with AutoAlert
$44.95 per month
$56.95 per month

Lifeline’s On the Go costs $44.95 per month, plus a one-time fee of $99.95 for the device itself. There’s also a one-time fee of $149. Its most basic home-based device, HomeSafe Standard, costs $29.95 per month for a landline connection and $41.95 per month for a cellular connection, and like the other product, has a one-time activation fee of $50. Lastly, HomeSafe with AutoAlert costs $44.95 per month with a landline connection and $56.95 per month with a cellular connection, and has a one-time activation fee of $50.

There is also a $19.95 shipping cost for all products, as well as an option to pay $99.00 for a Lifeline technician installation. As far as returns, if your order has already shipped, you will have to pay a $50 restocking fee. If you’ve received the product, you can return it within 30 days of the original date of purchase.

Customer Service

If you have any questions regarding Lifeline's products or services, you can visit the support page on the website. You will find guides with illustrations and detailed instructions on setup, operation, and device troubleshooting. There are also specific pages for billing support and shipping and returns. Lifeline also has several informative blogs, downloadable tips and guides, and informative videos. If the guides don’t answer your questions, you can reach out to the customer support team by phone or live chat. You can also fill in an online form and a representative will respond within 1-2 business days.

Bottom Line

With millions of customers and tons of positive reviews, Lifeline is a trustworthy and reliable medical device company. Not only are its devices sleek and modern looking, they’re technologically advanced and durable. The company values its customers and aims to assist them as much as possible. It does this through its quality customer support team and multilingual, 24/7 response center.

Lifeline Lifeline Visit Site

About Lifeline

Lifeline Systems was founded in 1972 when gerontologist, Andrew Dibner, Ph.D., came up with the idea for an emergency response system. After the company joined forces with Royal Philips Electronics in 2006, it grew to become a global and industry leading medical device provider. It emphasizes a customer-first mentality and constant innovation. In July 2021, Connect America acquired Lifeline from Philips, and the company name reverted back to Lifeline Systems.

Contact

Phone: 855-681-5351

Frequently Asked Questions
How much does Lifeline cost per month?
-
+
Lifeline offers a number of different pricing plans. The most affordable is the HomeSafe Standard system, which starts at $29.95 per month. From there the prices go up based on features, mobility, and connectivity.
Which Is better: Life Alert vs Lifeline?
-
+
Life Alert was founded in 1987 and was one of the pioneers in the field of medical alerts. Lifeline, however, has advanced the field with more modern technology and a stronger infrastructure. Both companies have strong reputations and a high user base, and their value may depend on what each user needs.
Is Lifeline covered by Medicare?
-
+
Members of United Healthcare Medicare Advantage may be eligible for a Lifeline device. It's recommended that interested parties speak to their providers about their needs.
Top10.com's editorial staff is a professional team of editors and writers with dozens of years of experience covering consumer, financial and business products and services.

The author of this article has been paid by Natural Intelligence to write this article. Neither the author nor Natural Intelligence provide medical advice, diagnosis, or treatment. If you think you may have a medical emergency, call your doctor or your local emergency number immediately.

Lifeline customer reviews

Based on 30 reviews

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Top Reviews

Ease of use

Brand satisfaction

Value for money

Service quality

2 years ago

Instant response and the people working there. The ease of using it and the monthly testing

2 years ago

They are always there in emergency situation and the price is cheap. I love it and their employees.

2 years ago

Good service really good to have them really there when you need them I would recommend them to anyone

2 years ago

I feel that it would help me in time of need since I have many medical problems. It really works

2 years ago

They were fast to respond when I needed them and when my device went down I got a replacement the following day

2 years ago

Super easy to use. My family has used LifeLine for three generations. They are always so kind and truly act like they care for their customers.

2 years ago

Right now it just works from in the house I want it to work everywhere I go. My mom is on oxygen and she isn't able to go a lot of places

2 years ago

Easy to use it is there when I need it. If there is an emergency I have a button to press if I can't get to the phone. It is invaluable

2 years ago

Because they are on the money. Sometimes there has been a delay but they are fine and get to you pretty quick

2 years ago

This is the first time I have had to have a monitor, and they have been very helpful and nice

2 years ago

I love the customer service and it has great value for the price you pay! They aren't expensive and are a really good company.

2 years ago

We just love the way it is overall the quality of the video and recording it's easy to use

2 years ago

I enjoy the personal service, the friendliness of their customer services. Very good product

2 years ago

LifeLine is an up and coming business among seniors like me. With improvements, the cost should go down.

2 years ago

The people at Philips Lifeline are great with what they do. I have had to call for help, all I had to do is press the button from around my neck. They were prompt and talked to me right away. They sent help while they kept me on the line. I am so glad I had my alert, they saved my life.

2 years ago

They're good at what they do and they know how to treat there customers with respect and happiness

2 years ago

Because I trust that they will help me if I fall again, and their reps are very nice. I have called them many times to check in.

2 years ago

Quick response to calls and notification of support people. Follow up phone calls to ensure the person is safe and received medical attention

2 years ago

I feel it's affordable and a fair price. Like that there is no contract or activation fee. It's one of the top medical services in the US. Like that it comes with a guarantee as well.

2 years ago

They always answered quickly. I felt safer knowing they were close by when I was all alone

30 reviews