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InHome Warranty Review

10 reviews

In a Nutshell

InHome Warranty is an established company based in New Jersey and owned by Choice Home Warranty. Since 2008 the company has been providing quality service to its warranty holders nationwide, through its 24/7 customer service center. InHome is best for homeowners who want a basic plan with an affordable premium.

pros

  • Local contractors
  • Contractor appointments within 2 days

cons

  • Site not comprehensive
  • Limited customer reviews available online

InHome Warranty InHome Warranty Visit Site

Highlights

  • First month of warranty coverage is free
  • 24/7 customer service
  • Add-on options for additional systems and appliances

Coverage 

What In Home covers
What In Home Home Warranty covers

InHome Warranty offers 2 plans. The ‘Total’ plan covers the electrical, heating and air conditioning systems, the water heater, plumbing system, plumbing stoppages, dishwasher, refrigerator, oven/stove, washing machine, clothes dryer, ceiling and exhaust fans, garage opener, garbage disposal, and ductwork. The second plan is the ‘Basic,’ which covers most of the same systems and appliances as ‘Total’ but excludes air conditioning system, refrigerator, washing machine and dryer.

They also offer optional coverage for items such a pools, spas and sump pumps.

Terms and Conditions

Terms and conditions for InHome Warranty are very similar to the average home warranty company; there are no strange exclusions or unusual requirements. Service fees are $60 per call out and coverage begins 30 days after they receive your premium.

Customer Service

Customer service representatives are available to accept calls 24 hours a day, 7 days a week. InHome Warranty strives to have a contractor to you within 2 days for claims submitted during business hours and 4 days for claims submitted during a weekend or public holiday. 

When you call to submit a claim, you are assigned a dedicated customer service representative. They are your single point of contact and will be responsible for your claim from beginning to end.  

Contractors

InHome Warranty subcontracts its service calls to a select team of qualified service technicians based in the communities it serves. 

Transparency

There is very little information available on the InHomeWarranty website. Made up of about 3 pages in total. The front page has a form to submit for a quote and a bullet point list of items that are covered. The 2 other pages are linked from the small print at the bottom of this page. One is directed to the privacy policy and the second takes you to the terms and conditions.

InHome Warranty InHome Warranty Visit Site

To Sum It Up

Not a lot of information is available from InHome Warranty until you submit a request for a quote. The information that is then provided, though, is easy to understand and offers no surprises with regard to coverage or terms of service.

About InHome Warranty

InHome Warranty is a small but dedicated home warranty company based in New Jersey. Founded in 2008 they provide basic plan and an exceptional customer service experience

Founded: 2008 

Regions served: Nationwide

Top10.com's editorial staff is a professional team of editors, writers and experts with dozens of years of experience covering consumer, financial and business products and services.

InHome Warranty customer reviews

Based on 10 reviews

Ease of use

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05 Jul 2020

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Top reviews

C*****n, AL
7 months ago

Ease of use

Brand satisfaction

Value for money

Service quality

They are prompt. Service is good. Parts are good. Service person is clean and helpful. The person that answers the call and schedules the time considers my schedule

B****y, CO
5 months ago

Awesome they are. Low cost great coverage and great customer service I will continue with them

A**a, GA
6 months ago

Ease of use and quality of service. They respond to questions very quickly. They always have the answers

R***y, GA
9 months ago

decent service and prices; fast response time to the initial call for service. Techs were responsive and professional

M*****l, AZ
5 months ago

Nothing except takes too long to get approved for replacement once approved was able to pick out what product we wanted and was delivered within a week

J***, PA
9 months ago

InHome Warranty Service is very good. It is reliable and friendly to people. I give it better score.

J***y, PA
5 months ago

I have never used it but I have it if I need it. if I had used it I would have a better idea as to how to rate it. so far no complaints

K***e, NV
9 months ago

So far, I am satisfied with the in home warranty. I feel for the value I pay, I am getting a good quality service

N*B, IN
7 months ago

paid good money to have the protection offered by their service but any time I had to get service it was hard to use.

S****y, MO
7 months ago

It was hardly worth it, it didn't cover much after all exceptions. Tried to use it and was denied 2 out of 3 claims

10 reviews