InHome Warranty Review

ByTop10.com StaffOct.21, 2018

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In a Nutshell

InHome Warranty is an established company based in New Jersey and owned by Choice Home Warranty. Since 2008 the company has been providing quality service to its warranty holders nationwide, through its 24/7 customer service center. InHome is best for homeowners who want a basic plan with an affordable premium.

pros

  • Local contractors
  • Contractor appointments within 2 days

cons

  • Site not comprehensive
  • Limited customer reviews available online

Highlights

  • First month of warranty coverage is free
  • 24/7 customer service
  • Add-on options for additional systems and appliances

Coverage 

InHome Warranty offers 2 plans. The ‘Total’ plan covers the electrical, heating and air conditioning systems, the water heater, plumbing system, plumbing stoppages, dishwasher, refrigerator, oven/stove, washing machine, clothes dryer, ceiling and exhaust fans, garage opener, garbage disposal, and ductwork. The second plan is the ‘Basic,’ which covers most of the same systems and appliances as ‘Total’ but excludes air conditioning system, refrigerator, washing machine and dryer.

They also offer optional coverage for items such a pools, spas and sump pumps.

Terms and Conditions

Terms and conditions for InHome Warranty are very similar to the average home warranty company; there are no strange exclusions or unusual requirements. Service fees are $60 per call out and coverage begins 30 days after they receive your premium.

Customer Service

Customer service representatives are available to accept calls 24 hours a day, 7 days a week. InHome Warranty strives to have a contractor to you within 2 days for claims submitted during business hours and 4 days for claims submitted during a weekend or public holiday. 

When you call to submit a claim, you are assigned a dedicated customer service representative. They are your single point of contact and will be responsible for your claim from beginning to end.  

Contractors

InHome Warranty subcontracts its service calls to a select team of qualified service technicians based in the communities it serves. 

Transparency

There is very little information available on the InHomeWarranty website. Made up of about 3 pages in total. The front page has a form to submit for a quote and a bullet point list of items that are covered. The 2 other pages are linked from the small print at the bottom of this page. One is directed to the privacy policy and the second takes you to the terms and conditions.

To Sum It Up

Not a lot of information is available from InHome Warranty until you submit a request for a quote. The information that is then provided, though, is easy to understand and offers no surprises with regard to coverage or terms of service.

About InHome Warranty

InHome Warranty is a small but dedicated home warranty company based in New Jersey. Founded in 2008 they provide basic plan and an exceptional customer service experience

Founded: 2008 

Regions served: Nationwide

InHome Warranty