In a Nutshell
- More than 10,000 contractors
- Flexible plans
- 24/7 claims filing
- No pricing listed
- Cumbersome website
Home Service Club at a Glance
Annual Premium: Average $670
Plan Types: Systems, appliances, combo
States: 49 US states
Contractors: 10,000+ contractors
Home Inspection Required: No
Claims Service Fee: $65-$125
24/7 Claims Department: Yes
Workmanship Guarantee: 90 days on parts, 30 days on labor
There are two general levels of cover at HSC Warranty - 'standard' and 'comprehensive'. The former provides coverage at a level that will more than suffice for many U.S. householders, with many of the most obvious and important systems and appliances - such as clothes dryers, clothes washers, dishwashers, refrigerators, air conditioning, central vacuums, electrical systems and heating systems - being protected.
If you choose the higher-level 'comprehensive' package, meanwhile, not only will you get protection for everything covered by the 'standard' plan, but you can also cover the likes of alarm wiring, doorbells, ductwork, gas leaks, smoke detectors, sub pumps and water leaks. Even whirlpool motor and pump assemblies and instant hot and cold water dispensers are covered when you opt for this plan.
However, HSC Warranty also offers a lot of flexibility in what you choose to protect. Perhaps you have additional clothes dryers, clothes washers or dishwashers that you would like to safeguard? What about coverage for any freestanding freezers, freestanding ice-makers, jetted bathtubs, water softeners or sewage ejector pumps? Yes, that's right - all of these can be catered for by what the company calls 'Optional Coverage Add-Ons'.
A home warranty plan from HSC Warranty takes the form of a one year service contract and is renewable every year. There are three trade service call fees to choose from, depending on what you need from your plan in the context of your home and budget: $65, $95 or $125.
What Appliances and Systems Does Home Service Club Cover?
Pricing and Onboarding Deals
Home Service Club’s website doesn’t list pricing, which isn’t uncommon in itself, but the ‘request quote’ page didn’t work either. The customization options HSC does mean that prices might vary more than other providers, but it would have been nice to see sample prices on the site or at least be able to request a quote.
Contractors and Service
Home Service Club’s contractors are trained, insured, and licensed professionals from the company’s network. There are cases where homeowners are allowed to use out-of-network contractors, though the contractors must meet insurance and licensing criteria and submit itemized estimates and diagnoses.
Service requests and claim submissions can be made 24/7 by phone or online and will typically be processed within 12 hours during the week and 48 hours on weekends and holidays.
HSC Warranty takes pride in a high standard of customer service, as we found out ourselves - however we got in touch with the support team, we got quick responses and full answers to our queries. Although it is possible to call the team in New York during business hours, as a current customer, if one of your appliances or systems break down, you can also simply log into your HSC account to request a service.
How Does Home Service Club Compare?
What Do People Say About Home Service Club?
“Gracious, effective, and kind reaction to our issue. The repairman that was sent was proficient and finished the fix on time.”
“The repair was proficient and timely. They got my smoke detectors working again in a blink of an eye. I saved plenty of cash as well.”
“Wonder how they pick their contractors. Feels like they get the best of the best.”
It's hard to think of a home warranty provider that ticks more of the most obvious boxes than HSC Warranty. The company has only been around for a few years, but it has already become known for its wide-ranging packages, including optional additional coverage that caters for appliances and systems untouched by many of its rivals. The all-round service offered by HSC Warranty is very reliable, helping to make it the complete home warranty specialist for almost any U.S. household.
About Home Service Club
The Home Service Club (HSC) may have only been incorporated as a company in 2011, having started as a business in 2008, but it has already gained the renown of a much larger and longer-established player in the home warranties industry, serving homeowners across 48 states.
HSC Warranty is based in New York and has gained a reputation for innovation, with wide-ranging and flexible home warranty plans. A sign of the high regard in which HSC Warranty is held is its A- score by the Better Business Bureau (BBB).
The company has a network of independent home service contractors who have been carefully screened, with their performance being monitored on various criteria to ensure the utmost customer peace of mind.